You Asked, We Answered: What is 5G?

The next giant leap in wireless technology is on pace to arrive next year. 5G is the fifth generation of cellular technology, and field tests have indicated that it will deliver greatly enhanced speed, coverage and responsiveness for wireless networks. It’s been estimated that 5G network service will provide speeds 10 to 100 times greater than what we currently experience with 4G LTE.

When describing cellular networks, you’ll commonly hear the terms 3G, 4G, and LTE. This new terminology, “5G,” simply refers to the fifth generation, meaning it is the next and newest mobile wireless standard being developed under recognized international guidelines. A new mobile generation has appeared about every 10 years since the first “1G” system was introduced in 1982.

Smartphone apps and features like email, GPS, video streaming and Internet browsing rely on sending and receiving data across a cellular provider’s network. Each successive generation has managed to significantly increase the speed by which this happens, and the latest 5G tests have delivered the fastest responses yet—even faster than anything you can get with a physical fiber-optic cable into your house. To put that into perspective, that means that with 5G, you’d be able to download a season’s worth of your favorite streaming program in seconds!

But it isn’t all about speed. 5G has been referred to as a “foundational technology” that will provide a viable platform for marvels like self-driving cars, virtual and augmented reality, and even medical services like remote surgery. The responsiveness of 5G is critical for things like playing an intense video game in virtual reality, or for a surgeon in San Francisco to control a pair of robotic arms performing a procedure in New York. That’s because the speed of 5G will provide a virtually lag-free connection

But this doesn’t mean you need to rush out to buy that first 5G smartphone just yet. 5G network service won’t be widely available until 2020 or beyond. Wireless providers are still testing and rolling it out slowly in select markets. While some 5G smartphones are expected to come out this year, the access they have to utilize the technology will be fairly limited.

So how will the arrival of 5G affect Consumer Cellular and our customers? The answer is—only for the better! We’re always updating our choice of devices to make sure you have access to the latest technology. All of the smartphones we currently carry are 4G LTE capable, so rest assured that when 5G finally zips into the market, we’ll be more than ready to bring that to you, as well.

134 Thoughts on "You Asked, We Answered: What is 5G?"

  1. Uvon Perkins says

    I love Consumer Cellular I wish I could convince more of my acquaintances of the fact that it is all you want it to be. I just need to keep costs down as much as possible well still helping you all to make a little money. thank you

    reply to Uvon

  2. Marna Murphy says

    We love out CC. However, cell companies really need to look at rural areas for connectivity. Our works in certain areas of our house, but not others and we even invested in a booster. Would love to see this addressed as well as how fast it can work. They only seem concerned with people in cities and their connectivity.

    reply to Marna

  3. Michael Mack says

    I hope Consumer Cellular offers the 5G for computer internet and streaming tv. I’m happy with the way Consumer Cellular does business unlike most internet providers.

    reply to Michael

  4. Jim Stevenson says

    I agree whole heartly. This could not be easier to use.. You can change plans and options without any complications, penalities, or additional costs or fees.. An excellent gift. Highly recommended. 5 stars.

    reply to Jim

    • Ashley at Consumer Cellular says

      We’re glad to hear that our service is a good fit, Jim! Thank you for your very kind words.

      reply to Ashley

      • Bradley says

        Will CC change carriers to offer expanded coverage and the fastest 5G?

        reply to Bradley

        • Hi Bradley, thanks for your post. At this time, we have not heard if, or when, we will be offering the 5G network to our customers. If this changes at any point though, we will definitely let our customers know as soon as possible.

          reply to Jacob

          • Emily says

            Are some of your phones 5G compatible, even if you don’t offer 5G right now? For instance, most or the other Samsung s20s are 5g compatible with other companies but with yours it does not say that.

          • Nicole at Consumer Cellular says

            Hi Emily, the Samsung Galaxy S20 and S20+ that we sell with our service are the 5G models. These are the only 5G compatible phones that we currently have available with our service.

          • Carolyn says

            Will we still be able to use our 4glte with the 5g network

          • Nicole at Consumer Cellular says

            You will, Carolyn. Only 3G service is being phased out at this time. 4G LTE service will remain functional.

  5. Kevin P McCarthy says

    will 5G come with a big price tag?

    reply to Kevin

  6. Danita O'Leary says

    Does Consumer Cellular work with phone to phone calls? Right now all my kids, and us, have Verizon. I would be interested in this if so.

    reply to Danita

  7. David Merren says

    Best deal I have had in a long time.

    reply to David

  8. sally says

    current customer:
    what happens if and when you get 5G in Washington/Seattle and we cant afford to buy that 5g android smart phone from you ?, will you give us a break on the price, i know the 5G phones are going to be super expensive , i will have to revert back to a flip phone when that happens , and wait for the prices to drop…..

    reply to sally

    • Ashley at Consumer Cellular says

      Thanks for asking, Sally! Since 5G is just in the beginning stages, your current phone will continue to work well for some time. We’re committed to offering affordable phones for our customers now and in the future. We appreciate you posting, and we hope you have a lovely day!

      reply to Ashley

  9. Edward white says

    Consumer cellular need to have an unlimited data plan for their network. That and the fact that after your 20gb of data is gone the data speed “decreases”. I say that in quoatations because after your data is gone you can barely look up a place to get something to eat. Please fix this problem before you lose a valuable customer to a network that offers what every network should offer standard which is unlimited data.

    reply to Edward

    • Nicole at Consumer Cellular says

      Thank you for posting, Edward. We appreciate your feedback regarding your plans. While we don’t have plans to increase the data usage available with our service at this time, we have passed along your feedback. If any changes are made, we will be sure to notify our customers.

      reply to Nicole

  10. Greg says

    who will roll out 5G 1st? Verizon or AT&T?

    reply to Greg

    • Nicole at Consumer Cellular says

      Thanks for the question, Greg. We do not know exactly when, or by which provider, 5G service will be released first. If this in any way affects our customer’s service, since we do use AT&T towers (as well as T-Mobile), we will be sure to let our customers know.

      reply to Nicole

  11. Bernie Grossman says

    Heading to Vegas in late June and see that AT&T has 5G Evolution. My phone was an AT&T and now has a CC SIM card. Will I be able to get their 5G?

    reply to Bernie

    • Nicole at Consumer Cellular says

      That’s a great question, Bernie. If the 5G Evolution (5G E) service is available in that area and your phone is compatible, then you should see an indicator at the top of your phone where “4G” or “LTE” normally are. If not, then your phone will connect to 4G LTE service instead. Since this cellular technology update is fairly new and managed by AT&T directly, there is limited information available.

      reply to Nicole

  12. Patrick Ponce says

    My wife has an older Motorola android phone she’s had for 4 years. She has issues now with pulling up a picture and sound on her text messages and can’t have too many apps or her phone fills up without enough memory for any pictures.

    reply to Patrick

    • Hi Patrick, I’m sorry to hear about the trouble your wife is having with her phone. Depending on the model, one way to create more storage space would be to purchase and use a memory SD card. This is something that can store things such as contacts and pictures for her and leaves more room for applications. Otherwise, I would strongly suggest uninstalling any old applications. With the trouble she’s having with pulling up pictures in text messages, it sounds like we will want to look into that data connection to make sure everything is working. Please give us a call at 800-686-4460 to start the troubleshooting process. Or, you can also chat with one of our live agents here.

      reply to Jacob

  13. Ron says

    I have no problem accessing and placing on line orders with Consumer Cellular

    reply to Ron

  14. Ron says

    Will 5G users be able to talk to 4G users and vice versa?

    reply to Ron

  15. Karen L Vauris says

    When you offer 5G will we have to buy new phones. I have a Samsung Galaxy J3. It has an A & T sim card.

    reply to Karen

  16. RogerB says

    The new Apple IPhone 11 or 11 Pro is not 5G.
    Apple said they wanted to see problems in the 5G rollout. When they feel comfortable with 5G they will release a 5G IPhone. That’s why I’ve used iPhones for years. They always watched and waited on new developments

    reply to RogerB

  17. Mark says

    When will Consumer Cellular be offering 5g home internet service?

    reply to Mark

    • Hi Mark, thanks for your question. At this time we don’t know when or if we’ll be offering home WiFi services but thank you for that suggestion! I’ve gone ahead and forwarded it on to be reviewed internally. If there are any other questions we can help with, let us know.

      reply to Jacob

  18. Jim Murray says

    Is the Samsung S20+ that consumer cellular sells compatible with 5G?

    reply to Jim

    • Nicole at Consumer Cellular says

      That’s a great question, Jim. The Samsung Galaxy S20 and S20 Plus are both 5G-capable devices. While we don’t have 5G service available with our network at this time, when it becomes available those phones would connect to it where available.

      reply to Nicole

  19. Gilsson says

    Great information regarding future 5G service, thanks!

    Reading through the responses answered all of my current questions, please continue the good work!

    reply to Gilsson

  20. Robert says

    any update on 5G availability?

    reply to Robert

    • Nicole at Consumer Cellular says

      Thank you for posting, Robert. We don’t have any updates about 5G availability at this time. However, we have started to sell 5G phones: The Samsung Galaxy S20 and S20+.

      reply to Nicole

      • Colleen says

        How is Consumer Cellular selling the Samsung Galaxy s20 as 4G? They’re 5G capable?

        Are the Galaxy s20 phones going to be cheaper on Consumer Cellular since CC doesn’t support 5G?

        reply to Colleen

        • Hi Colleen, thanks for your question. Our service is not supporting the 5G network at this time, but our Samsung S20 does have the option to support it once it is available to us. If the 5G network does become available, we will let our customers know as soon as possible. At this time, we have not heard of any major price drops for any of our phones since the 4G LTE network is still being used, if there are any sales that take place on our phone, they will be listed on our website for our customers.

          reply to Jacob

  21. William says

    Recently AT&T announced to me that they will disable 4G/LTE service for certain phones by 2021. My iPhone 5S falls under the unsupported category on that date because it is not 4G/LTE HD or lsomething like that. I understand Consumer Cellular rides on the other major carriers’ spare capacity (including AT&T & Verizon).

    Will Consumer Cellular be affected by this change. (Verizon has moved to 5G apparently as well?). I became interested in Consumer Cellular through the ads I saw in AARP materials; and that AT&T will stop support for my 5S.

    I want to switch (due to cost) but not sure if the 5G roll-out is going to affect the current phone that I have come 2021. (I hate switching phones.. all that transfer of data is a big headache). If Consumer Cellular will support 4G/LTE in the near future (say 5 more years) then I’ll switch up right away…


    reply to William

    • Hi William, thanks for your questions and interest in our service! At this time, we have not heard of any near-future plans to be phasing out the 4G/LTE network for our customers. You can continue to use the older iPhone model on our website, we would just advise that it does need to be VoLTE capable to continue to use it as technology continues to upgrade and evolve.

      reply to Jacob

  22. Gregg says

    I have an almost brand new Galaxy A50 by Samsung and am converting over to Consumer Cellular tomorrow. Will the A50 run 5G?

    reply to Gregg

    • Nicole at Consumer Cellular says

      Hi Gregg, the Samsung Galaxy A50 doesn’t appear to be a 5G phone, so it wouldn’t connect to 5G service. However, you can verify that with Samsung to make sure. We have 5G available on the T-Mobile side of our service, so if you have a 5G-compatible phone, then it would connect to 5G where available.

      reply to Nicole

  23. Tim K says

    @nicole “We have 5G available on the T-Mobile side of our service, so if you have a 5G-compatible phone, then it would connect to 5G where available.”

    I currently have a CC T-network SIM. When I acquire a 5G phone (e.g., iPhone 12), will I have access to 5G service if I put that same SIM into my new phone, or do I have to get a new CC SIM for 5G. Thank you.

    reply to Tim

  24. Linda S. Bornmann says

    My samsung J3 2016 has 4g LTE so will my phone be o.k. when you eliminate 3G ?

    reply to Linda

  25. Billy says

    Can you provide an update on when 5G will be available on the AT&T side of the CC service?

    reply to Billy

  26. Jim says

    We will acquire new iPhone 12 devices when they come out. I am currently on ATT and am exploring the option to set up either T-Mobile or CC when we purchase the phones. Other than price of service, what makes CC advantageous over T-Mobile in the Palm Springs area of California.

    reply to Jim

    • Nicole at Consumer Cellular says

      We appreciate the interest, Jim. With use both AT&T and T-Mobile towers for our service, and the coverage you would receive on our service would be the same as those networks but at a fraction of the cost.

      reply to Nicole

  27. Jim says

    Referring to my comment above, our new iPhone 12s will be 5G capable.

    reply to Jim

  28. Nick says

    I’m looking at getting cell phone. Do you have a 5G net work in the Virginia Mn. Area. If not when do you expect to.

    reply to Nick

    • Nicole at Consumer Cellular says

      Hi Nick, when 5G service is available depends on the implementation by our carriers. At this time, we show that there is minimal 5G service in Virginia, MN.

      reply to Nicole

  29. Bernadette says


    Since Consumer Cellular is upgrading to 5G soon, will that affect people with phones that aren’t 5G compatible? Will we still be able to use 4G? We don’t want to have to buy a completely new phone if our phones are already relatively new.

    Thank you!

    reply to Bernadette

    • Nicole at Consumer Cellular says

      Hi Bernadette, 4G LTE devices will continue to work with the implementation of 5G service. Currently, only 3G service is being phased out. If you have any questions about your device, you can give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  30. Richard brethauer says

    I have a cc 101 flip phone. Is it compatable to the 5g system?

    reply to Richard

    • Nicole at Consumer Cellular says

      Hi Richard, since the Consumer Cellular 101 is a 3G device, it will not work once 3G service has been fully phased out. You can review all of our available phones here. The phones on our website will continue to work with the network changes.

      reply to Nicole

  31. William C Turner says

    My Samsung Note 8 currently says it connects to LTE/3G/2G through CC. Will I be able to connect when 3G is discontinued?

    reply to William

  32. Taylor says

    Hi–I have a I-Phone 4s. I believe I just have 3G service thru CC–will that not be supported anymore once 5G rolls out? And if so, what is that date so I can plan to purchase a newer phone. Also I have a family member on my plan–they have a I-Phone 5. Is that impacted too?

    reply to Taylor

    • Nicole at Consumer Cellular says

      Hi Taylor, the 3G service that the Apple iPhone 4s uses is being phased out, so it will not work once the 3G sunset has been completed. We also would not expect the Apple iPhone 5 to work with this network change as well. All of the phones that we currently have available will be compatible through the network change and can be found on our website here.

      reply to Nicole

  33. Doug says

    If I buy a Link flip phone, will it work on 5G systems after 3G phaseout?

    reply to Doug

  34. Doug says

    If I buy a Link flip phone, will it work on 5G systems after 3G phaseout? Also, why would I need more memory, which is available on Doro?

    reply to Doug

    • Hi Doug, thanks for your questions. The Consumer Cellular Link phone is a VoLTE capable phone so it’ll continue to work once the 3G network is phased out. Different phones will be able to support different sized memory SD cards, it just happens the Doro is able to support ones that offer more space than the Link does. However, having one is not a requirement if it’s not needed.

      reply to Jacob

  35. Ron says

    I have Apple CS Max and Samsung 8.. How do I change your service to my phones?

    reply to Ron

    • Nicole at Consumer Cellular says

      Hi Ron, all you’ll need to do is order our SIM cards, which can be done online here or by calling us at 888-345-5509. You’ll also want to make sure that your phones are unlocked as well.

      reply to Nicole

  36. francis says

    Apple introduced iPhone 12 with 5G. When will CC support 5G?

    reply to francis

    • Nicole at Consumer Cellular says

      Hi Francis, we do have 5G service available on the T-Mobile side of our network.

      reply to Nicole

      • francis says

        Thanks. I’m currently a CC customer and iPhone Xr user. When I purchase the iPhone 12 will I automatically be switched to the T-Mobile side of the network?

        reply to francis

        • Great question, Francis. The SIM card that is sent with the phone is based off the overall coverage for the area, not just whether it is 5G, so it is possible to still have the AT&T SIM sent if it will provide you with overall better coverage. If you’d like to make sure you get the T-Mobile SIM, we’d recommend you call in to request it.

          reply to Jacob

      • Michael T. says

        When I eventually buy an unlocked Android 5g phone, can I move the SIM that’s in my current phone, or do we need a “5g specific” SIM?

        reply to Michael

      • Alex says

        Correct me if I’m wrong, but ATT has now turned on their 5g network right? And CC uses ATT’s network, so why doesn’t CC support 5G with an ATT sim yet?

        reply to Alex

        • Nicole at Consumer Cellular says

          That’s a great question, Alex. Currently, we only have 5G available through T-Mobile’s network on our service. Changes are still being made to the networks, so while it’s not available on AT&T for us at this time and we don’t have a timeframe, we do expect it to be available in the future. Since we’re a reseller, we can’t make changes to the networks ourselves and do have to rely on the carriers we use.

          reply to Nicole

    • Michael says

      Please implement 5G on the ATT side of the network.

      reply to Michael

  37. Tim Kavanagh says

    Hello, I’m a current customer with an iPhone X and a T SIM. I plan to get the new iPhone 12 Pro. The Apple website says “iPhone 12 Pro and iPhone 12 Pro Max are not compatible with existing micro‑SIM cards.” When will an iPhone 12 Pro-compatible SIM be available from CC and how can I get one. Thank you.

    reply to Tim

    • Nicole at Consumer Cellular says

      Hi Tim, that just means that the iPhone 12 Pro and iPhone 12 Pro Max can’t use a micro-SIM card because they use a nano-SIM instead (as well as eSIM). This is the same disclaimer that came with the Apple iPhone X when it was released.

      reply to Nicole

      • Tim says

        Thanks for the quick reply. Just to confirm what I was told previously…I can simply insert my existing CC T SIM into my new iPhone 12 Pro and I’ll have access to 5G on the CC T network?

        reply to Tim

        • Nicole at Consumer Cellular says

          That’s correct, Tim. The same requirements apply with the new Apple iPhone 12 models where they’ll need to be unlocked and GSM-compatible.

          reply to Nicole

  38. j.a.s. says

    I want to upgrade to the iphone12 but Consumer Cellular isn’t listed as an available carrier. Will this change? If not looks like I have to switch carriers.

    reply to j.a.s.

    • Nicole at Consumer Cellular says

      Hi j.a.s., with iPhone releases we generally don’t know if we’ll have new models until on or after that phone’s release date with Apple. If we’ll be offering it, our website will be updated immediately.

      reply to Nicole

  39. Judith says

    I have a galaxy j7 2017. Do I need to upgrade my phone for 5g?

    reply to Judith

  40. Cy says

    I am using a Nexus 6 on Consumer Cellular on the T-Mobile backbone.
    Will the Nexus 6 work with 5G?
    If not, when will I have to change?

    reply to Cy

  41. Mac'C says

    If you offer a 5G hotspot with a high enough data cap I’ll buy it. Our internet is ATT over a twisted wire pair (DSL). It goes down all the time and slows for no apparent reason. But I need 30 or 40 GB a month.

    reply to Mac'C

    • Hi Mac’C, thanks for your post. At this time, we are not fully on the 5G network. Our T-Mobile side of the network has some spots with the 5G network available and AT&T is working on that switch over. We currently offer up to 35GB of LTE speed data with our Unlimited plan with the option to purchase more.

      reply to Jacob

  42. Tim says

    T-Mobile requires its customers to use a new “R15” SIM for them to be able to access its fastest StandAlone (mmWave) 5G network ( Do CC customers using a T-Sim have access to T-Mobile’s fastest SA 5G network and do they require a new CC SIM to use it? Thank you.

    reply to Tim

  43. Georgi says

    You announced that 5G is now available from your providers using our existing sims but my iPhone 12 is not getting 5G, even though I’m using the AT&T sim card and AT&T coverage map shows 5G in my area. Any ideas?

    reply to Georgi

    • Hi Georgi, thanks for your question. At this time, our AT&T network is not set up to connect with the 5G network. Our T-Mobile towers have been able to use it in some areas if available, but we have not finished that transition over to the 5G network for our customers. Once we finish this transition to that network though, we will let customers know as soon as possible.

      reply to Jacob

      • Georgi says

        Your “WELCOMING 5G TO CONSUMER CELLULAR” article is very misleading then…

        reply to Georgi

        • Hi Georgi, we definitely understand and apologize for the trouble it’s caused. We are continuing to work to get that up as soon as possible though and appreciate your patience with this.

          reply to Jacob

          • Tim says

            I am getting low-band 5G using my T SIM on my iPhone 12 Pro. T-Mobile’s low-band 5G is only slightly faster than its 4G service. I sincerely hope that CC’s executives and engineers are working with T-Mobile to add its high-band mmWave (much faster) 5G service, which is available in my metro area, as soon as possible.

          • Hi Tim, thanks for your post. We appreciate your feedback on this side of our network and have passed it along for something to look into for the future. If you’re having any trouble with your service, just give us a call at 800-686-4460 or you can also chat with us here for further assistance.

  44. Richard Norris says

    During a chat session about an issue with my iPhone 5s, a Consumer Cellular agent said my phone will no longer be able to make or receive calls starting 1/1/21. He said this was because the 5s is on 3G. I have never received any correspondence from Consumer Cellular telling me that my phone will no longer be supported by them. Was the agent correct?

    reply to Richard

    • Hi Richard, thanks for your question. While we don’t have an exact date for when they will no longer be compatible, the iPhone 5s is not VoLTE compatible so with the updates coming to the network it will not work once they go into place and we encourage our customers to upgrade their phone as soon as possible. I apologize for the trouble that this has caused and have passed along your feedback about not being advised of this previously.

      reply to Jacob

  45. Chelsea says

    I agree with Georgi and others who have commented that they use the AT&T Network with Consumer Cellular (CC) but are disappointed that we have no access to AT&T’s 5G network. At this website

    CC claims that “5G coverage is now available to Consumer Cellular customers nationwide” and further that “Accessing 5G networks requires an upgrade to a 5G compatible smartphone, and we are now offering a selection of these in our device lineup, including the latest flagship devices from Samsung and Apple. View our 5G smartphone choices here.”

    I replaced an older iPhone with an iPhone 12, expecting to be able to use 5G based on this article, which is misleading. CC, may I suggest you modify your website so that it has an asterisk/fine print indicating that 5G is NOT available in some areas if you use the AT&T network? It’s not transparent if you don’t disclose this.

    reply to Chelsea

    • Hi Chelsea, we definitely understand your frustration with this. Currently, our T-Mobile network does have the 5G network available in some areas. Currently, our AT&T network is going through updates but we don’t have a date for when this will be finished. We do appreciate you bringing this to our attention though and have passed it along to be looked into for going forward. Thanks!

      reply to Jacob

  46. Fran Morris says

    Do you have any idea when 5G service will be available in Wisconsin? Thank you.

    reply to Fran

  47. Bob says

    When will 5g be available on the att backbone in Topeka. It is here with T mobile but the service on T mobile is not adequate. Thank you

    reply to Bob

  48. BOB GLENN says

    can i use my apple watch with consumer cellular.

    reply to BOB

    • Nicole at Consumer Cellular says

      Hi Bob, while the cellular function of the Apple Watches don’t work with our service because we don’t have eSIM support, they can still be used via Bluetooth.

      reply to Nicole

  49. Russell J. Stone says

    I have a Samsung Note 4 (N910A) currently operating on a CC sim card, and have selected “Enhanced LTE Services” by accessing the phone’s Settings/More Networks/Mobile Networks/Mobile Data menu, which says it will “Enable HD Voice and advanced communication services over the cellular network where available.”

    What else is needed for me to be VoLTE enabled on CC (ATT) network?

    reply to Russell

    • Hi Russell, thanks for your question. Our records show that the Samsung Note 4 N910A isn’t compatible with VoLTE on our service, however, we do see that it is listed as a phone that should continue to work on AT&T. While we cannot guarantee that the phone will continue working, you are already using AT&T on our service so you can keep using it for now. If it stops working when 3G service is phased out in your area, then you will need to upgrade your phone.

      reply to Jacob

  50. Terrance Bake says

    I’ve bEen a Consumer Cellular customer for quite some time and I’m lookin at upgrading from my flip phone to a 5G capable smartphone.

    The phone I need has to be military grade and, among other things, waterproof. Something that Consumer Cellular does not offer.
    However, before I order the phone I need to know it will work on the T-Mobile 5G network Consumer Cellular uses.
    So here my question…

    Does Consumer Cellular use the T-Mobile 5G (n41) network?

    The phone manufacturer (Ulefone) specifically states the (n41) part but I do not understand that part of the designator.

    Thank you for your time and assistance.

    reply to Terrance

    • Hi Terrance, thanks for your post. If your phone that you’re ordering is completely unlocked, is GSM-compatible, and VoLTE capable, it may work on our network, including our T-Mobile towers. Whatever is available in your area in terms of the 5G network is what the phone will connect to it as long as it has that capability.

      reply to Jacob

  51. Terrance Baker says

    Thanks for the reply Jacob, but I’m still a bit confused. I’m not understanding which 5G band (n41 or n61) that Consumer cellular uses on the T-Mobile towers. And what is the VoLTE you mentioned?
    Here is the compatibility warning(?) on the phone I would like to purchase. Please confirm whether it will work or not. Thank you.

    Please Check Before Purchase!
    Please Confrim Your SIM Card’s Compatibility Before Purchasing!

    5G NR: N1/3/28/38/41/77/78

    5G compatible network: Sprint(n41), T-Mobile(n41)

    Not support other carriers such as Verizon, AT&T 5G network.

    Some network carriers have not been displayed because their 5G networks are not yet in mass commercial use. If you have participated in this carrier’s testing program, please check with the carrier about the 5G frequencies they use, so that you can check whether Armor 12 5G supports their network.

    4G LTE-TDD: B34/38/39/40/41;LTE-FDD: B1/2/3/4/5/7/8/12/13/17/18/19/20/25/26/28A/28B/66
    3G WCDMA: B1/2/4/5/6/8/19;TD-SCDMA: B34/39;CDMA EVDO: BC0/BC1
    2G GSM: B2/3/5/8;CDMA 1X: BC0/BC1
    Support 4G network of all carriers (Not compatible with new AT&T (SIM Card After 2020) or Cricket activations).

    Check compatibility with your local bands before purchase!

    If your SIM card could not be read, please activate SIM card by another working phone by following SIM card official website’s activation instruction, then put it back, it will work.

    reply to Terrance

  52. Joe says

    I just purchased a Samsung A52 5G phone unlocked at Amazon. I called and activated the phone at Consumer Cellular. Going through the settings to network mode it only reads LTE/3G/2G (auto connect). There is no reference to 5G. I have contaced Consumer Cellular twice on this and they said I have 5G phone and service. I am a little skeptical about the phone not showing 5G service anywhere. Also is there any way to check if the SIM card is 5G compatible. I purchased the SIM card at Target.

    reply to Joe

    • Hi Joe, thanks for your post. Keep in mind that 5G capabilities are going to also depend if there are 5G capable towers in your area as well. The SIM cards would connect you to those towers if they’re available and have a good connection. We’d be happy to continue looking into this with you further if you’d like to give us a call at 800-686-4460 or chat with one of our agents here for further assistance.

      reply to Jacob

  53. Joe says

    Hello Jacob, thank you for your reponse. I looked in the ATT site that shows 5G service area and my town supposely has 5G. Also I go into Boston, Masachusetts which I know has 5G service and have no luck. My phone only shows LTE service. Also is there any way to tell if the SIM card is 5G ready.

    reply to Joe

    • Nicole at Consumer Cellular says

      Hi Joe, your phone will determine if you can connect to 5G service when it’s available. You can give us a call at 888-345-5509 or chat with us here and we can take a closer look at the service.

      reply to Nicole

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