Doing What’s Right – Giving Back

If you watched the first two video clips in my recent blogs, you might recall that last September I gave a presentation at the ICSA (International Customer Service Association) Conference. We video-taped my talk and created three short clips from it. I’ve been sharing those parts of my talk with you. In the previous...

Walking the Talk of Customer Service

I gave a presentation at the ICSA (International Customer Service Association) Conference held in San Antonio, Texas, last September. The association is close to my heart, because it promotes the best ways to interface with customers and prospects. I’m a firm believer in working closely with customers, and communicating with them on a regular...