If you’re too young to remember the profession of switchboard operator, you’ve probably seen these workers in action in older movies. Operators would insert phone plugs into jacks on a board, and when a call was active the board would “light up.” Computerized direct dialing made the role of switchboard operator largely obsolete. But...

Just Say No to Two-Year Contracts

During a presentation I made last September at the International Customer Service Association Conference the audience spontaneously applauded at a particular point. I had just mentioned how, unlike many wireless communication providers, Consumer Cellular does not require a contract. Bingo. Applause! It seems everybody likes the idea of no contract cell phone plans and...