Customer Service Archive

CONSUMER CELLULAR EARNS 10TH CONSECUTIVE J.D. POWER AWARD

We’re proud of our reputation for providing the best customer service experience in the wireless industry. In fact, we have proof that our service truly earns a “10”! Consumer Cellular has been honored for the 10th consecutive time by J.D. Power as “#1 in Customer Service among Wireless Value MVNOs.” “MVNO” is another way...
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MAKE BILL PAY CONVENIENT WITH E-BILLING, AUTO PAY

Having options that make your account management easier is another great benefit of your Consumer Cellular service. By switching to our electronic billing (e-billing) and auto pay options, you can save paper—and eliminate hassles! In just a few easy steps, you’ll go green, and add tremendous convenience to your monthly bill payment. If you...
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OUR CUSTOMER SERVICE EARNS 9TH STRAIGHT J.D. POWER AWARD

Consumer Cellular has been honored with our ninth consecutive award from J.D. Power for being “#1 in Customer Service among Non-Contract Value Wireless Providers.” Across all channels in J.D. Power’s 2020 U.S. Wireless Customer Care Performance Study—Volume 2, Consumer Cellular earned a cumulative score of 871 out of a possible 1,000 points—the highest score...
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