Customer Service Archive

OUR CUSTOMER SERVICE EARNS 9TH STRAIGHT J.D. POWER AWARD

Consumer Cellular has been honored with our ninth consecutive award from J.D. Power for being “#1 in Customer Service among Non-Contract Value Wireless Providers.” Across all channels in J.D. Power’s 2020 U.S. Wireless Customer Care Performance Study—Volume 2, Consumer Cellular earned a cumulative score of 871 out of a possible 1,000 points—the highest score...
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CONSUMER CELLULAR EARNS 8TH CONSECUTIVE J.D. POWER AWARD

We’re proud to announce that Consumer Cellular has been honored for the 8th consecutive time by J.D. Power as “#1 in Customer Service among Non-Contract Value Wireless Providers.” The results are based on feedback from more than 12,000 customers across the nation who ranked wireless providers in 12 different customer care channels based on...
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MY CC APP UPDATE DELIVERS IMPROVED SELF-HELP

Our award-winning customer service team is always delighted to help you with any questions you have about your phone or your monthly plans. But we also know that many of you prefer the convenience of finding the information you need by yourself. By using the My Consumer Cellular mobile app for Android smartphones or...
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