Everybody needs a little help once in a while. That’s why we offer so many convenient ways for you to get quick answers or talk to one of our experts anytime you have a question about your cellular service or device.
We’re proud that our support has been recognized by J.D. Power as “Highest in Customer Service among Non-Contract Value Wireless Providers, Five Times in a Row.” That recognition includes all of our platforms—phone support, online, and even in-person. So, if you ever have a question or concern, don’t hesitate to use any of these handy options. You can count on fast, friendly, and knowledgeable assistance from all of them!
Online: Visiting the Support page on our website gives you immediate access to a vast library of answers to frequently asked questions about billing, monthly plans, phones, and more. You’ll find your device’s user guide here, which you can read online or download to your own files.
Some of the handiest resources online are our How-To Videos. These cover popular topics step-by-step, like getting started, transferring contacts, making a call, and other important basics. You can watch them at your own pace at a convenient time.
Live Chat: Our newest support feature is our online chat. Just click the “Chat Now” button to start a live, digital conversation with an account advisor. This option is great for troubleshooting—you can chat with one of our advisors on a PC or tablet and also have real time access to your phone to follow their instructions.
By Phone: We know that sometimes, nothing beats a personal conversation with a live representative. You can reach us by calling our 100% U.S. based customer service team at (888) 345-5509, or by dialing 611 on your Consumer Cellular phone.
One-On-One: You can even get hands-on assistance if you really need it. Call us to schedule an appointment for help with things like swapping a SIM card, adding a microSD card to your device, or entering or transferring contacts between phones.
Your complete satisfaction is our number one goal. We love having happy customers! We’re always available to make sure you’re getting everything you need from your Consumer Cellular service with just a click or a call.