Find Fast Answers And Friendly Service With Our Award-Winning Support

Everybody needs a little help once in a while. That’s why we offer so many convenient ways for you to get quick answers or talk to one of our experts anytime you have a question about your cellular service or device.

We’re proud that our support has been recognized by J.D. Power as “Highest in Customer Service among Non-Contract Value Wireless Providers, Five Times in a Row.”  That recognition includes all of our platforms—phone support, online, and even in-person. So, if you ever have a question or concern, don’t hesitate to use any of these handy options. You can count on fast, friendly, and knowledgeable assistance from all of them!

Online: Visiting the Support page on our website gives you immediate access to a vast library of answers to frequently asked questions about billing, monthly plans, phones, and more. You’ll find your device’s user guide here, which you can read online or download to your own files.

Some of the handiest resources online are our How-To Videos. These cover popular topics step-by-step, like getting started, transferring contacts, making a call, and other important basics. You can watch them at your own pace at a convenient time.

Live Chat: Our newest support feature is our online chat. Just click the “Chat Now” button to start a live, digital conversation with an account advisor. This option is great for troubleshooting—you can chat with one of our advisors on a PC or tablet and also have real time access to your phone to follow their instructions.

By Phone: We know that sometimes, nothing beats a personal conversation with a live representative. You can reach us by calling our 100% U.S. based customer service team at (888) 345-5509, or by dialing 611 on your Consumer Cellular phone.

One-On-One: You can even get hands-on assistance if you really need it. Call us to schedule an appointment for help with things like swapping a SIM card, adding a microSD card to your device, or entering or transferring contacts between phones.

Your complete satisfaction is our number one goal. We love having happy customers! We’re always available to make sure you’re getting everything you need from your Consumer Cellular service with just a click or a call.

129 Thoughts on "Find Fast Answers And Friendly Service With Our Award-Winning Support"

  1. Priscilla A. Whitman says

    Both of our phones are locked out. Why?

    • Ashley at Consumer Cellular says

      We appreciate you taking the time to comment, Priscilla. I reviewed your account, and I see that Alex, our account advisor, was able to assist you with this issue. If we can be of any further assistance, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!

  2. greg says

    I’m a consumer acct. holder, looking to add my wife galaxy S7 she got from sprint. to my acct. can this phone from sprint be used on consumer network.

    • Ashley at Consumer Cellular says

      Thank you for asking, Greg. In general, unlocked GSM phones work best with our service, such as those used previously with AT&T or T-Mobile. If your wife’s phone is unlocked, you can test it with the SIM card from your phone and see if it works. Otherwise, we’re happy to send you a SIM card for your wife to try, though we can’t guarantee that a device sold elsewhere will work with our service. Please call us at 888-345-5509 if you’d like to get started, or you can get a SIM card at your local Target store. We appreciate you taking the time to post, and we hope you have a great day!

      • Mary Benton Hebert says

        The Acc. we had with At@t is it canceled

        • Nicole at Consumer Cellular says

          Thank you for your question, Mary. Most providers will automatically cancel the account when a transfer to a new provider has been completed. If your transfer into our service has fully completed and your line is able to make and receive calls with our SIM card, then your account with AT&T should have been cancelled automatically. However, since we do not have access to their accounts, it is advisable to check with them directly so there are no surprises.

  3. Phyllis Logue says

    I am currently with T-Mobile, but I am considering changing.

    • Ashley at Consumer Cellular says

      We’re happy to answer any questions you may have about our service, Phyllis! Just give us a call at 888-345-5509 at your convenience. We’ll take a look at the coverage in your area, and even recommend a plan if you like. Thank you for taking the time to learn more about our service, and we hope to welcome you as a customer soon!

  4. Peg says

    May I use my consumer Cellular cell plan with a Jitterbug Smart2 phone and keep my number?

    • Ashley at Consumer Cellular says

      Thanks for asking, Peg! In general, our SIM card can be used with devices that are unlocked and use the GSM network, such as those used previously with AT&T or T-Mobile. You’re welcome to test our SIM card with your device to see if it would be a good fit. Just give us a call at 888-345-5509 and we will be happy to help you get started. We can also talk to you about transferring your phone number to our service, which is simple to do. We appreciate you taking the time to learn more about us, and we hope you have a great day!

  5. Pete Cardona says

    Rachel your agent was such a great help to set up my phone and my wife…she deserves a good mark…pete

    • Ashley at Consumer Cellular says

      Thank you so much for telling us about it, Pete! We’ll be sure to reach out to Rachel’s supervisor and make sure she is recognized for her efforts. We’re glad that she was able to assist you, and we hope you have a lovely day!

  6. Claudine Middlebrooks says

    I switched from A T & T to Consumer Cellular about 2 weeks ago. I am very unhappy with the service. The Customer Service & Wireless Service are both awful! I can not send or receive group, attachment or picture text. I am also having issues with WIFI if I am not at home, I can not get into my accounts e.g. banking, credit cards. I also can not get into YouTube for my playlist. The price is good, but if it is an inconvenience, I will have to go to another carrier that can better fit my needs.

    • Ashley at Consumer Cellular says

      We’re sorry to hear about this, Claudine. Please give us a call at 888-345-5509, and we’ll work with you to troubleshoot these issues. We may need to send some updates to your device, or confirm that the settings are correct on your device. Thank you for reaching out to us today, and we look forward to assisting you soon!

      • David says

        Ashley, I had the same issue when I first signed up. I came from Verizon and apparently, my Verizon SIM card didn’t work, so even with a new consumer cellular SIM card, it just didn’t work right. I couldn’t send or receive photos, etc. So I had to buy a phone from consumer cellular. Not happy with it, but at least now everything works. That is, unless you get into an area that isn’t good with AT&T. Good luck.

        • Ashley at Consumer Cellular says

          Thank you for sharing your experience, David, and we’re glad to hear that your new device is working with our service. In some cases, our SIM card is not the best fit with the device you used previously. If you like, we can discuss any coverage issues you’ve had at 888-345-5509 at your convenience. We appreciate you posting, and we hope you have a wonderful day!

        • Jane Norman says

          I cannot use my land line as it’s been down for 4 days . When I try calling someone all I get is a busy signal even though they are not on their phone . When someone calls me they get a call back later message even though I am not on the phone and my answering machine is on.
          I have tried calling you numerous times but all I get is your call cannot be answered at this time call back later. Help

          • Hi Jane, I’m sorry to hear about the trouble you’ve had with service but we can definitely help you with that. Checking your account, I see that you were able to follow up with our agents who were able to get the issue resolved. If you are continuing to have any trouble, please contact us and we’d be happy to help you further.

  7. Brenda Kleinhans says

    Absolutely horrible customer service. Looking for a new provider and will never recommend Consumer Cellular to anyone. I have not been able to make or receive calls for 2 days on my phone. I spent hours trying to get through to customer service. The first 3 people I talked to said they had no idea what was wrong with my phone. The fourth one said it was a network problem they were working on. He had no idea when, or if, it would be fixed. He also chastised me for saying I was “pissed”. Don’t even think about switching to these crooks.

    • Ashley at Consumer Cellular says

      Thank you for your patience during this process, Brenda. We understand your frustration, and after reviewing your account, I’m glad to see that the issue has been resolved. Please let us know if we can be of any further assistance. We’re here to assist you if you need us at 888-345-5509. Thanks again for your time, and we hope you have a wonderful day!

  8. Sheri H. says

    An update to the Consumer Cellular App on my Huawei phone came up today in my notifications. When I went to update it from Google Play it showed a change of the app wanting to have access to my CAMERA. Why on earth would a phone app for billing and account management need access to my CAMERA?I replied NO, this is a total invasion of privacy. I will not be updating the app, and will probably uninstall it. For what purpose does consumer cellular want control over the CAMERA on my cell phone?

    • Ashley at Consumer Cellular says

      Thanks you for posting, Sheri. Our app does request access to your camera so that you can take photos or videos within the app. We can’t remotely control your camera or access it without your consent. We’re happy to review this with you if you like at 888-345-5509. We appreciate your feedback, and we hope to speak with you soon!

  9. Lucille Barnett says

    The phone page isn’t bright enough

    • Ashley at Consumer Cellular says

      Thank you for your feedback, Lucille. I’ll make sure to pass this on to our site development team for review. We appreciate you reaching out to us, and we hope you have a great day!

  10. Wanda Joseph says

    My husband & I are currently with AT&T,have been since 1987.
    We are trying to down size our finances as Seniors. One of our cell phones is still on contract and not paid in full. My question is….could we switch to Consumer Cellular at this time? We also have landline, internet, and Direct TV service.

    • Ashley at Consumer Cellular says

      Thanks for taking the time to learn more about our service, Wanda! It sounds like our service could be a good fit for your cellular needs. At this time, we don’t offer internet or television service. You may even be able to use the phones you already have. You’ll want to verify with your current carrier that they are unlocked first, though. You’ll just need our SIM card to get started, and you can learn more about it here. We’re happy to answer any other questions you may have, and help you start service at 888-345-5509. We appreciate you posting, and we hope to see you as a customer soon!

  11. Ralph Robbins says

    How much does it cost to use my phone in Bermuda.

    • Ashley at Consumer Cellular says

      Thank you for posting, Ralph. We’re happy to talk with you about using your device while traveling if you like at 888-345-5509. Please give us a call, and we’ll be ready to review the options available to you. We appreciate you taking the time to comment, and we look forward to speaking with you soon!

  12. Roy Williams says

    My phone quit working. The only thing it will let me do is send an emergency message. It’s like I lost my cell service. Please help.

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Roy. I was able to take a look at your account, and I see that Eugene, our account advisor, was able to help you with your device via chat. We’re so glad that your phone is now working properly! If we can be of any further help at this time, please don’t hesitate to chat again or call us at 888-345-5509. We appreciate you posting, and we hope you have a great day!

  13. Nancy Holzer says

    I have been trying to connect with my new iphone purchased thru consumer cellular with Apple. I am unable to get online, voicemail or anything else. How do I connect an open line? I am very new to this technology so any input you help me with would be greatly appreciated! I have for the last few days trying with Apple customer service to no avail. Can you please assist me?

    • Ashley at Consumer Cellular says

      We’re happy to help you get those features setup properly, Nancy. Just give us a call at your convenience to 888-345-5509. If possible, please call from another device so that we can walk you through any settings that need to be adjusted on your iPhone. Thank you for posting, and we hope to speak with you soon!

  14. Brian Early says

    When I call anyone the name “Jeffery Rogers” shows up on the called persons phone. My name is not Jeffery Rogers. People are not answering or blocking my calls. You need to fix this issue.

    • Ashley at Consumer Cellular says

      Thank you for bringing this to our attention, Brian. Please call us at 888-345-5509, and we’ll be happy to address this with you. We appreciate you reaching out to us, and we look forward to assisting you soon!

  15. Mary Harper says

    I lost my phone, I went to Louisiana and somehow managed to lose my phone, about 3 weeks now, I have looked everywhere for it.

    • Ashley at Consumer Cellular says

      We’re so sorry to hear that, Mary. Please give us a call at 888-345-5509 so that we can ensure that you won’t be billed for any fraudulent usage. We’ll also tell you about the options available so that you can get connected as soon as possible. Thank you for posting, and we look forward to assisting you!

  16. Marilyn Farr says

    Ok my google and voice search does not work, I was told to call google and I did they said its not them its you guys. Why can’t someone fix it?

    • Ashley at Consumer Cellular says

      Thank you for posting, Marilyn. I was able to review your account, and I see that Joseph, our account advisor, was able to assist you with this and that you were able to use Voice search successfully. If we can be of any further assistance, please let us know at 888-345-5509. We appreciate you reaching out to us today!

  17. Dick Wyatt says

    I have a Doro 626 phone. Half of the screen is faded our it is just. White . Is there any warranty on these phones?

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Dick. We offer a one year warranty on all of our devices, so please give us a call at 888-345-5509 so that we can get that process started for you. We appreciate you posting, and we look forward to speaking with you soon!

  18. Nelly lips says

    Hello, I am having problems with receiving pictures, they appear as a files to be downloaded… Also, my internet is slow since the beginning of my billing cycle… I call customer service and they were not that helpful… I understand that sometimes is a need to trouble shoot for better results… plz I need your serious assistance… thanks Nelly

    • Ashley at Consumer Cellular says

      Thanks for posting, Nelly. I was able to access your account, and I see that our account advisors tried to give you a call earlier this week to address any issues. It sounds as though we will need to do some troubleshooting with you to resolve the photo issue, so please give us a call at 888-345-5509 at your convenience. We look forward to assisting you and answering any other questions you may have. We appreciate you posting, and we hope to speak with you soon!

  19. DAVID LONG says

    This is the beginning of the billing cycle, and I have used 0.2 of 5 gigs of data. You are showing that I may need to upgrade soon. That doesn’t make sense. Whats up with that?

    • Ashley at Consumer Cellular says

      We’re happy to review this with you, David. Please give us a call at 888-345-5509 and we’ll investigate this further. Thank you for posting!

  20. Todd K Payne says

    Is there a way to add my wife as an authorized user on my online account? She tried to address a billing issue we are having with our account, but was told I need to add her to the account for her to receive answers to her questions.

    We need to know why the access fee for our Pantech phone went from $10 up to $15 this month. Thank you

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Todd! Please give us a call at 888-345-5509, and we will be happy to assist you in adding your wife as an authorized user. Thanks for posting, and we look forward to speaking with you soon!

  21. thomas melley says

    Will Consumer Cellular ever offer service for Apple’s I-Watch?

    • Ashley at Consumer Cellular says

      Thank you for asking, Thomas. At this time, we don’t offer support for the Apple Watch, but if that should change in the future, we’ll be sure to let our customers know. We appreciate you posting!

  22. Deb Russell says

    I need a live chat

    • Ashley at Consumer Cellular says

      We’re happy to help you via chat, Deb. Just visit our Contact page here, and click the button that says “Chat Now”. Our account advisors will be ready to assist you. Thanks for posting, and we look forward to chatting with you soon!

  23. Peter Cosgrove says

    My phone cannot make or receive calls. I can’t contact CC either by phone or online. All customer lines are busy and many of the web based resources won’t load. What’s going on?

    • Ashley at Consumer Cellular says

      We apologize for the inconvenience, Peter. Due to network errors, some of our customers were unable to make and receive calls earlier today, and we’re pleased to say that the issues that caused this outage have now been resolved. As a result of the problems, our contact centers and web sites have been overwhelmed with people trying to reach us. This extra volume has impacted many people’s ability to get through. We appreciate your patience, and we apologize once again.

      • Virginia says

        Where can I get hands on help with my phone? Target?

        • Hi Virginia, thanks for your question. We do offer help at partnered Targets for some basic troubleshooting of the phone. If you would like to get a visit for this setup and find the location that is closest to you that can help with that, give us a call at 888-548-6490 or chat with us here and we’d be happy to help.

  24. Rob Rowan says

    I’m in India and told the 611 will not work here. I’ve tried for 5 days to try and chat and am always over 35 in the que. Then it times me out. Chat closes at 5 pm in what time zone?

    • Nicole at Consumer Cellular says

      Thank you for posting, Rob. I’m sorry about the trouble you’re having reaching us. We are located on the west coast, so the timezone is PST. While you are out of the country, you can call us at 001 (503) 675-0998. Our customer service line hours are Monday thru Friday, 5:00am – 7:45pm, and Saturday thru Sunday, 6:00am – 7:15pm.

      • Rob Rowan says

        Thx Nicole ! Why is the chat desk so undarstaffed? It’s very frustrating!

        • Nicole at Consumer Cellular says

          Hi Rob, I apologize for the frustration caused by the wait times with our chat team. We are actively hiring and training new representatives to answer chats as quickly as possible. We appreciate your patience as we get these representatives fully trained to provide the best service possible.

  25. RobRowan says

    Nichole – if I have a non CC I phone and have Wi Fi displayed in upper left corner of screen then I understand that I will not be charged per min for calls from India to US – correct?

    • Nicole at Consumer Cellular says

      Hi Rob, being connected to Wi-Fi does not affect your calling. Any calls would still use your minutes, but any international calls received would not cost an additional per-minute charge.

  26. Roxanna Sanderson says

    I came pretty close tonight to cancelling everything Consumer Cellular over a policy of theirs that has completely blown me away. I am still not a happy camper but have come to a very unsatisfactory compromise. But, I now find that there is no place to file a complaint with the company. I am not happy. We live in a very rural area and don’t have a lot of choices here. But, I will be looking for something else. I don’t want a service that is this inflexible and obstructive as they have been tonight.

    • Ashley at Consumer Cellular says

      We appreciate your feedback, Roxanna. We’d appreciate an opportunity to review this issue with you at 888-345-5509, so that you can tell us more about your experience. Thank you for taking the time to post, and we look forward to speaking with you soon.

  27. Janie Grant says

    I have called twice since Sept. I just got phone on the last day of Aug. When I use my phone to call home ,the I D name that comes up is Devin Christop!!! Would love to get this fixed now ,was told I would have to wait 3 mo. Why would his name be on my phone ?

    • Nicole at Consumer Cellular says

      Hi Janie, I apologize for the inconvenience. In this day and age, it is typical for phone numbers to be recycled so that is the most likely cause for someone else’s name to show on the caller ID. If we have already updated our system but the name is still showing, you will need to reach out to the landline provider of the number you are contacting, as their provider needs to update their caller ID records.

  28. robin says

    i just put the sim card in my phone and I cannot dial out/it says call ended..

  29. Robert Arnold says

    I have always been extremely happy with my service and the support I get with Consumer Cellular. However two recent problems have caused me some concern. I think it was within the last month, I started getting emails from several people that my phone was disconnected. This was a first for me but I tried calling my phone from another and it did ring fine. I then went on Facebook and saw a post from Consumer Cellular that there was a problem and some people were getting this notice. I don’t like having to find out about something like this on Facebook. It’s unbelievable that I miss important calls and have to find out why it happened on Facebook.
    The second problem was yesterday. I called about getting visual voicemail activated and left my number on the automatic callback. 2 hours later, I never received the callback so I called and within 10 minutes a nice representative answered my call and got my visual voicemail activated. Almost 3 hours after my auto callback I got the call back. Apparently there are some flaws in the system.

    • Nicole at Consumer Cellular says

      Thank you for posting, Robert. We appreciate your feedback regarding our systems and I will be sure to pass your concerns along as we are always looking for ways to improve.

  30. DonnaandFrank Schrader says

    if my husband get a smart phone like mine is the plan we have going to work the same as now

    • Nicole at Consumer Cellular says

      Hi Donna, thank you for posting. If your husband will be getting his own phone with his own account, he can have it set up to have your same plan. However, his line could also be added to your account for an additional $15.00 plus tax per month, and it would share usage from your existing plan. This is generally a more cost-effective option.

  31. Kathleen Perfetti says

    January 25, 2019, My daughter’s phone shows “FFBM Mode” after recharging her phone. This means she has to take out the phone’s battery after each recharge. How can she take her phone out of “FFBM Mode”?

    • Nicole at Consumer Cellular says

      Thank you for posting, Kathleen. All she should need to do is restart her phone. This can be done by holding down the power button for about 30 seconds. If she is still having trouble with the phone, please call us at 888-345-5509 or chat with us here

      • Ina says

        This happened to my daughter’s phone, as well, today. I would like to know why/how it occurred. Thanks.

        • Ashley at Consumer Cellular says

          Thanks for asking, Ina. This can occur periodically, so the best way to address it is to power the phone down, then turn it back on. We’re happy to answer any other questions you may have at 888-345-5509. Thank you again, and we hope you have a wonderful day!

  32. angguna says

    why do i have to listen to you trying to sell me more while i am trying to get what i have fixed if you wont fix what i have now why would i want more from you

    • Nicole at Consumer Cellular says

      I apologize for any frustration, Angguna. We have passed your feedback along. If you still need assistance, we can be reached at 888-345-5509 or by chatting here.

  33. louis mendoza says

    can consumer cellular stop calls from 267 area code to my phone. if so how

    • Nicole at Consumer Cellular says

      Hi Louis, we are not able to block calls from a specific area code and I see you discussed this with one of our agents. If you have any further questions, please feel free to call us at 888-345-5510.

    • JL Foster says

      You can download apps from Google Play that will permit you to block specific phone numbers or as general as an entire area code. Try using the search term “call block” in Google Play.

  34. Tom says

    Hello. When you’re not available (and it appears you’re not available now), it would be really helpful if you provided a hint as to when you will be available again. What are your office hours? On what days are you open? “Learn more at …” doesn’t work very well if there’s no-one picking up the phone.

    • Nicole at Consumer Cellular says

      I apologize for any frustration, Tom. Our customer service team is available over the phone Monday thru Friday, 5:00am to 8:30pm and Saturday thru Sunday, 6:00am to 8:00pm Pacific Time. Our chat team is available all week from 7:00am to 5:00pm Pacific Time as well.

  35. wendith barrett says

    I would like to thank your staff for the help with my phone. I would especially like to than Nick(Jeffery) for walking me through the warranty process. He was a huge help with everything. Again thank you.

    • Nicole at Consumer Cellular says

      Thank you for sharing, Wendith! I’m glad to hear that Nick was able to help you with the warranty process, and I’ve passed along your kind words.

  36. Jim says

    I want to thank Anita from Phoenix today who was on the phone with me for about 90 minutes helping me figure out why my wife and I could not make calls between our cell phones to each other. After getting the correct IMEI numbers entered into Consumer Cellular and resets of our phones, we got things working again. Thanks for the great customer service and not giving up till it worked!

    • Nicole at Consumer Cellular says

      Thank you for taking the time to post, Jim! I’m glad to hear that Anita was able to take the time to assist you and your wife with your service, and I have passed along your kind words to her supervisor!

  37. Melanie says

    Both iPhones I’ve ordered from you after initial setup .. won’t allow me to set up voicemail …? Why ? And how do I fix it !

    • Nicole at Consumer Cellular says

      Thank you for posting, Melanie. I see that you were able to reach one of our agents for assistance with your voicemail. If you need any further help, I recommend giving us a call back at 888-345-5509 or chatting with us here.

  38. Dave says

    I have to say without a doubt that consumer cellular has the best customer service around. They have always fixed the problem. They are always polite and easy to understand. They are very patient with non tech people. I thank you all for the help over the years.

    • Nicole at Consumer Cellular says

      I appreciate the feedback, Dave! Thank you so much for taking the time to post!

  39. Ashton says

    How do I cancel a phone line?

    • Thanks for your post, Ashton! I’m sorry to hear that you are thinking about canceling a line, to do this you would need to call our customer service agents at 888-345-5509 or you can also chat with us here to complete that process.

  40. Judith L. Petersen says

    Where can I get a “user’s” manual for my MotoE2 (4G-LTE) phone? There are many things I don’t remember & need the manual for referral to how to use this phone. Thank you.

    • Hi Judith, thanks for your post! You can find a user manual and some how-to videos for your Motorola Moto E LTE by visiting our website here. If you have any other questions though, please feel free to give us a call at 800-686-4460 or you can also chat with one of our agents here and we’d be happy to help.

  41. Ira Silverman says

    What ever happened to the extended warranty through SquareTrade? I don’t see it as an option when buying a new phone. That is very disappointing.

    • Thanks for your post, Ira. We do still offer our SquareTrade warranty for the phones, but it won’t ask you if you want to add it until it’s added in the cart. If you need any assistance with getting it added for a new phone, feel free to give us a call at 800-686-4460 or you can also chat with us here as well.

  42. Terri Masterson says

    I am having the same issue as a person who posted earlier in that another name shows up when I call out the name of James concilio and that is not me…………Need some help here

    • Hi Terri, thanks for your post. I see you were able to get in touch with someone about this issue and have had it resolved at this point. If any further assistance is needed, please give us a call at 800-686-4460 or you can also chat with a live agent here.

  43. Bob says

    Am considering purchasing your flip phone. Can I keep my existing cell number?
    How many contacts will this phone hold, and should I decide to switch, would you “pre-load” these numbers into the new phone?

    • Nicole at Consumer Cellular says

      I appreciate the interest, Bob! You can definitely transfer your cell number to our service. It’ll still need to be active, and you’ll need your current account information so we recommend having a recent invoice on-hand when signing up.

      Depending on the phone you’re currently using, we might be able to help with transferring the contacts to your new phone. If we aren’t able to, then the contacts would need to be input in the new phone manually. How many contacts a phone can hold is also based on the device itself and the storage space available. Since contacts take up such a small amount of space, you can store hundreds of contacts on the phone.

  44. Janice A Kennedy says

    How can I transfer my pictures from my old phone to my new phone? I have a Doro 7050.

    • Nicole at Consumer Cellular says

      Thank you for posting, Janice. Our customer service team would be happy to help with that if you give us a call at 888-345-5509 or chat with us here.

  45. Wally Myers says

    How fast is my hot spot on consumer cellular?

  46. Kim says

    How to get your name to come on the person phone you are calling

    • Hi Kim, thanks for your question! Since we are a reseller we have limited access to tools for things like caller ID. We’re not able to customize a caller ID for you, what all of our customers have at this time is the “Wireless Caller” coming up with their phone number.

  47. Barbara says

    I’m a new phone buyer. Need to know what the following means??

    on the closed phone screen there is a triangle with CMAS under it and an exclamation point! inside the triangle??

    • Nicole at Consumer Cellular says

      Great question, Barbara. CMAS is an older abbreviation used for the wireless emergency alerts, such as the AMBER Alert or severe weather alerts. If you check your message that should make the alert go away on your phone.

  48. Melanie Nosek says

    Hello,
    My husband just ordered me a new SE iPhone from you. Do you take returns on my 6s iPhone? I have been very happy with Consumer Cellular.

    Thank you.

    • Nicole at Consumer Cellular says

      Thank you for the question, Melanie. We wouldn’t be able to accept the 6s, but if it’s still in working order you can either sell it or hold onto it as a backup.

  49. Colyn Cofield says

    How do you change your number ?

    • Nicole at Consumer Cellular says

      Hi Colyn, you can change your number by giving us a call at 888-345-5509 or chatting with us here.

  50. Robert Buthod says

    Very slow or barely existent CS. Virus must have CC really bad.

    • Hi Robert, thank you for your post. We understand that the wait times are frustrating for our customers, and we are diligently hiring and training new agents to get this resolved for our customers. This process can take time because we want to make sure our agents are properly trained to provide the best customer service possible, and we appreciate your patience during this time.

  51. Ken says

    Does consumer cellular support any mobile hotspot devices?

    • Hi Ken, thanks for your question. If you have an unlocked device that is GSM-compatible, and VoLTE capable, it may work on our network. We can’t guarantee compatibility for all models, but we’ll do all we can to see if we can get it connected for you.

  52. Joyce Pacheco says

    I’m trying to get our phone turned on…..put in new SIM cards, and the wait yesterday was 3 hours, and today is still on hold after 1 1/2 hours. Chat is unavailable 🙁

    • Hi Joyce, thanks for your post. We understand that the wait times are frustrating for our customers, and we are diligently hiring and training new agents to get this resolved for our customers. This process can take time because we want to make sure our agents are properly trained to provide the best customer service possible, and we appreciate your patience during this time. I see you were able to speak with one of our agents about this to get your phones up and running. If there is anything else we can help with, let us know!

  53. Sandy says

    This is just an FYI -tonight I called customer support and talked to a very nice young man who tried to help me, but he did not understand what I was asking. I believe it is because he likely has never used an old landline telephone that has an answering machine.

    We recently installed the updated version of your home phone base for use with our old landline telephone set. With the old phone base (now obsolete because of 3G) we were still able to use our telephone answering machine rather than having to use the phone base voicemail. I was calling to find out how to make that happen again with this new base, but the rep kept trying to tell me how to set up the phone base/cell phone type of voicemail. I finally gave up, but I am not mad – I realized he may have never even seen an old fashioned voice mail phone in his whole life. I found my answer after an online search. That is, the cord between phone and base must be plugged into port 2 of the base instead of port 1, and the telephone ring setting must be set so that our telephone voicemail picks up before the phone base voicemail. That was it – problem solved.

    My husband would have hated having to dial a number and enter a pin in order to get voicemails. There are likely other non techies like him using this phone base and I know your awesome customer service team will want to be able to help them, so you may want to get the word out. Thanks much!

    • Hi Sandy, thanks for taking the time to post about this! We appreciate you letting us know this and I have passed that along so that we get the word out. If we can help with anything else just let us know! We can be reached at 800-686-4460 or by chatting with a live agent here.

  54. John Gincott says

    how di i set up voicemail?

    • Nicole at Consumer Cellular says

      Hi John, you can set up voicemail by holding “1” on the keypad until the call starts. Then follow the automated prompts to set it up.

  55. Olga says

    My name is O.king I’m sending this message because I tried calling you all this morning Today is Wednesday you should be open at this time I want to speak with someone regarding one of your client he is in a Nursing home is phone is broken not working so I want you to cancel the service

    • Hi Olga, thanks for your post. I’m sorry to hear about the trouble you had with reaching our offices. To cancel service, we will need to follow up with the account holder if they’d like to give us a call from an alternate phone at 800-686-4460 or chat with one of our live agents on our website here.

  56. RJ says

    Is there anyway to get an accurate estimate of the monthly taxes, fees, surcharges, etc. prior to purchase? A person I chatted with just said it can range from 15-35%. I tried using the online purchase cart but that did not show the fees either, it just stated that they were not included in the price shown. Looking at my current AT&T bill, the Government Taxes & Fees is about 2% and the Company Fees & Surcharges is about 10% for a total of about 12%. Are CC total taxes, fees, surcharges, etc. a lot higher than AT&T?

    • Nicole at Consumer Cellular says

      Great question, RJ. As taxes and surcharges can fluctuate, we’re only able to give an estimate of what you could expect. However, if you have a bill with another carrier, you can expect taxes and surcharges to be similar. Government taxes are generally the same across the board, but surcharges may differ. In most cases, ours are usually lower than the major carriers.

  57. Clay Cameron says

    Why did you delete my comment about support not being available?

    • Hi Clay, I see one of our agents was able to follow up with you via the email that was provided. We have not heard of our number being down, however, there may be a delay depending on hold times for someone to follow up on the phone. In regards to reaching out to chat, I am seeing that it’s available. If you don’t see it currently, I would recommend clearing the cache and cookies for your browser and opening a new window before trying to access it again.