Find Fast Answers And Friendly Service With Our Award-Winning Support

Everybody needs a little help once in a while. That’s why we offer so many convenient ways for you to get quick answers or talk to one of our experts anytime you have a question about your cellular service or device.

We’re proud that our support has been recognized by J.D. Power as “Highest in Customer Service among Non-Contract Value Wireless Providers, Five Times in a Row.”  That recognition includes all of our platforms—phone support, online, and even in-person. So, if you ever have a question or concern, don’t hesitate to use any of these handy options. You can count on fast, friendly, and knowledgeable assistance from all of them!

Online: Visiting the Support page on our website gives you immediate access to a vast library of answers to frequently asked questions about billing, monthly plans, phones, and more. You’ll find your device’s user guide here, which you can read online or download to your own files.

Some of the handiest resources online are our How-To Videos. These cover popular topics step-by-step, like getting started, transferring contacts, making a call, and other important basics. You can watch them at your own pace at a convenient time.

Live Chat: Our newest support feature is our online chat. Just click the “Chat Now” button to start a live, digital conversation with an account advisor. This option is great for troubleshooting—you can chat with one of our advisors on a PC or tablet and also have real time access to your phone to follow their instructions.

By Phone: We know that sometimes, nothing beats a personal conversation with a live representative. You can reach us by calling our 100% U.S. based customer service team at (888) 345-5509, or by dialing 611 on your Consumer Cellular phone.

One-On-One: You can even get hands-on assistance if you really need it. Call us to schedule an appointment for help with things like swapping a SIM card, adding a microSD card to your device, or entering or transferring contacts between phones.

Your complete satisfaction is our number one goal. We love having happy customers! We’re always available to make sure you’re getting everything you need from your Consumer Cellular service with just a click or a call.

99 Thoughts on "Find Fast Answers And Friendly Service With Our Award-Winning Support"

  1. Priscilla A. Whitman says

    Both of our phones are locked out. Why?

    reply to Priscilla

    • Ashley at Consumer Cellular says

      We appreciate you taking the time to comment, Priscilla. I reviewed your account, and I see that Alex, our account advisor, was able to assist you with this issue. If we can be of any further assistance, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  2. greg says

    I’m a consumer acct. holder, looking to add my wife galaxy S7 she got from sprint. to my acct. can this phone from sprint be used on consumer network.

    reply to greg

    • Ashley at Consumer Cellular says

      Thank you for asking, Greg. In general, unlocked GSM phones work best with our service, such as those used previously with AT&T or T-Mobile. If your wife’s phone is unlocked, you can test it with the SIM card from your phone and see if it works. Otherwise, we’re happy to send you a SIM card for your wife to try, though we can’t guarantee that a device sold elsewhere will work with our service. Please call us at 888-345-5509 if you’d like to get started, or you can get a SIM card at your local Target store. We appreciate you taking the time to post, and we hope you have a great day!

      reply to Ashley

      • Mary Benton Hebert says

        The Acc. we had with At@t is it canceled

        reply to Mary

        • Nicole at Consumer Cellular says

          Thank you for your question, Mary. Most providers will automatically cancel the account when a transfer to a new provider has been completed. If your transfer into our service has fully completed and your line is able to make and receive calls with our SIM card, then your account with AT&T should have been cancelled automatically. However, since we do not have access to their accounts, it is advisable to check with them directly so there are no surprises.

          reply to Nicole

  3. Phyllis Logue says

    I am currently with T-Mobile, but I am considering changing.

    reply to Phyllis

    • Ashley at Consumer Cellular says

      We’re happy to answer any questions you may have about our service, Phyllis! Just give us a call at 888-345-5509 at your convenience. We’ll take a look at the coverage in your area, and even recommend a plan if you like. Thank you for taking the time to learn more about our service, and we hope to welcome you as a customer soon!

      reply to Ashley

  4. Peg says

    May I use my consumer Cellular cell plan with a Jitterbug Smart2 phone and keep my number?

    reply to Peg

    • Ashley at Consumer Cellular says

      Thanks for asking, Peg! In general, our SIM card can be used with devices that are unlocked and use the GSM network, such as those used previously with AT&T or T-Mobile. You’re welcome to test our SIM card with your device to see if it would be a good fit. Just give us a call at 888-345-5509 and we will be happy to help you get started. We can also talk to you about transferring your phone number to our service, which is simple to do. We appreciate you taking the time to learn more about us, and we hope you have a great day!

      reply to Ashley

  5. Pete Cardona says

    Rachel your agent was such a great help to set up my phone and my wife…she deserves a good mark…pete

    reply to Pete

    • Ashley at Consumer Cellular says

      Thank you so much for telling us about it, Pete! We’ll be sure to reach out to Rachel’s supervisor and make sure she is recognized for her efforts. We’re glad that she was able to assist you, and we hope you have a lovely day!

      reply to Ashley

  6. Claudine Middlebrooks says

    I switched from A T & T to Consumer Cellular about 2 weeks ago. I am very unhappy with the service. The Customer Service & Wireless Service are both awful! I can not send or receive group, attachment or picture text. I am also having issues with WIFI if I am not at home, I can not get into my accounts e.g. banking, credit cards. I also can not get into YouTube for my playlist. The price is good, but if it is an inconvenience, I will have to go to another carrier that can better fit my needs.

    reply to Claudine

    • Ashley at Consumer Cellular says

      We’re sorry to hear about this, Claudine. Please give us a call at 888-345-5509, and we’ll work with you to troubleshoot these issues. We may need to send some updates to your device, or confirm that the settings are correct on your device. Thank you for reaching out to us today, and we look forward to assisting you soon!

      reply to Ashley

      • David says

        Ashley, I had the same issue when I first signed up. I came from Verizon and apparently, my Verizon SIM card didn’t work, so even with a new consumer cellular SIM card, it just didn’t work right. I couldn’t send or receive photos, etc. So I had to buy a phone from consumer cellular. Not happy with it, but at least now everything works. That is, unless you get into an area that isn’t good with AT&T. Good luck.

        reply to David

        • Ashley at Consumer Cellular says

          Thank you for sharing your experience, David, and we’re glad to hear that your new device is working with our service. In some cases, our SIM card is not the best fit with the device you used previously. If you like, we can discuss any coverage issues you’ve had at 888-345-5509 at your convenience. We appreciate you posting, and we hope you have a wonderful day!

          reply to Ashley

        • Jane Norman says

          I cannot use my land line as it’s been down for 4 days . When I try calling someone all I get is a busy signal even though they are not on their phone . When someone calls me they get a call back later message even though I am not on the phone and my answering machine is on.
          I have tried calling you numerous times but all I get is your call cannot be answered at this time call back later. Help

          reply to Jane

          • Hi Jane, I’m sorry to hear about the trouble you’ve had with service but we can definitely help you with that. Checking your account, I see that you were able to follow up with our agents who were able to get the issue resolved. If you are continuing to have any trouble, please contact us and we’d be happy to help you further.

  7. Brenda Kleinhans says

    Absolutely horrible customer service. Looking for a new provider and will never recommend Consumer Cellular to anyone. I have not been able to make or receive calls for 2 days on my phone. I spent hours trying to get through to customer service. The first 3 people I talked to said they had no idea what was wrong with my phone. The fourth one said it was a network problem they were working on. He had no idea when, or if, it would be fixed. He also chastised me for saying I was “pissed”. Don’t even think about switching to these crooks.

    reply to Brenda

    • Ashley at Consumer Cellular says

      Thank you for your patience during this process, Brenda. We understand your frustration, and after reviewing your account, I’m glad to see that the issue has been resolved. Please let us know if we can be of any further assistance. We’re here to assist you if you need us at 888-345-5509. Thanks again for your time, and we hope you have a wonderful day!

      reply to Ashley

  8. Sheri H. says

    An update to the Consumer Cellular App on my Huawei phone came up today in my notifications. When I went to update it from Google Play it showed a change of the app wanting to have access to my CAMERA. Why on earth would a phone app for billing and account management need access to my CAMERA?I replied NO, this is a total invasion of privacy. I will not be updating the app, and will probably uninstall it. For what purpose does consumer cellular want control over the CAMERA on my cell phone?

    reply to Sheri

    • Ashley at Consumer Cellular says

      Thanks you for posting, Sheri. Our app does request access to your camera so that you can take photos or videos within the app. We can’t remotely control your camera or access it without your consent. We’re happy to review this with you if you like at 888-345-5509. We appreciate your feedback, and we hope to speak with you soon!

      reply to Ashley

  9. Lucille Barnett says

    The phone page isn’t bright enough

    reply to Lucille

    • Ashley at Consumer Cellular says

      Thank you for your feedback, Lucille. I’ll make sure to pass this on to our site development team for review. We appreciate you reaching out to us, and we hope you have a great day!

      reply to Ashley

  10. Wanda Joseph says

    My husband & I are currently with AT&T,have been since 1987.
    We are trying to down size our finances as Seniors. One of our cell phones is still on contract and not paid in full. My question is….could we switch to Consumer Cellular at this time? We also have landline, internet, and Direct TV service.

    reply to Wanda

    • Ashley at Consumer Cellular says

      Thanks for taking the time to learn more about our service, Wanda! It sounds like our service could be a good fit for your cellular needs. At this time, we don’t offer internet or television service. You may even be able to use the phones you already have. You’ll want to verify with your current carrier that they are unlocked first, though. You’ll just need our SIM card to get started, and you can learn more about it here. We’re happy to answer any other questions you may have, and help you start service at 888-345-5509. We appreciate you posting, and we hope to see you as a customer soon!

      reply to Ashley

  11. Ralph Robbins says

    How much does it cost to use my phone in Bermuda.

    reply to Ralph

    • Ashley at Consumer Cellular says

      Thank you for posting, Ralph. We’re happy to talk with you about using your device while traveling if you like at 888-345-5509. Please give us a call, and we’ll be ready to review the options available to you. We appreciate you taking the time to comment, and we look forward to speaking with you soon!

      reply to Ashley

  12. Roy Williams says

    My phone quit working. The only thing it will let me do is send an emergency message. It’s like I lost my cell service. Please help.

    reply to Roy

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Roy. I was able to take a look at your account, and I see that Eugene, our account advisor, was able to help you with your device via chat. We’re so glad that your phone is now working properly! If we can be of any further help at this time, please don’t hesitate to chat again or call us at 888-345-5509. We appreciate you posting, and we hope you have a great day!

      reply to Ashley

  13. Nancy Holzer says

    I have been trying to connect with my new iphone purchased thru consumer cellular with Apple. I am unable to get online, voicemail or anything else. How do I connect an open line? I am very new to this technology so any input you help me with would be greatly appreciated! I have for the last few days trying with Apple customer service to no avail. Can you please assist me?

    reply to Nancy

    • Ashley at Consumer Cellular says

      We’re happy to help you get those features setup properly, Nancy. Just give us a call at your convenience to 888-345-5509. If possible, please call from another device so that we can walk you through any settings that need to be adjusted on your iPhone. Thank you for posting, and we hope to speak with you soon!

      reply to Ashley

  14. Brian Early says

    When I call anyone the name “Jeffery Rogers” shows up on the called persons phone. My name is not Jeffery Rogers. People are not answering or blocking my calls. You need to fix this issue.

    reply to Brian

    • Ashley at Consumer Cellular says

      Thank you for bringing this to our attention, Brian. Please call us at 888-345-5509, and we’ll be happy to address this with you. We appreciate you reaching out to us, and we look forward to assisting you soon!

      reply to Ashley

  15. Mary Harper says

    I lost my phone, I went to Louisiana and somehow managed to lose my phone, about 3 weeks now, I have looked everywhere for it.

    reply to Mary

    • Ashley at Consumer Cellular says

      We’re so sorry to hear that, Mary. Please give us a call at 888-345-5509 so that we can ensure that you won’t be billed for any fraudulent usage. We’ll also tell you about the options available so that you can get connected as soon as possible. Thank you for posting, and we look forward to assisting you!

      reply to Ashley

  16. Marilyn Farr says

    Ok my google and voice search does not work, I was told to call google and I did they said its not them its you guys. Why can’t someone fix it?

    reply to Marilyn

    • Ashley at Consumer Cellular says

      Thank you for posting, Marilyn. I was able to review your account, and I see that Joseph, our account advisor, was able to assist you with this and that you were able to use Voice search successfully. If we can be of any further assistance, please let us know at 888-345-5509. We appreciate you reaching out to us today!

      reply to Ashley

  17. Dick Wyatt says

    I have a Doro 626 phone. Half of the screen is faded our it is just. White . Is there any warranty on these phones?

    reply to Dick

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Dick. We offer a one year warranty on all of our devices, so please give us a call at 888-345-5509 so that we can get that process started for you. We appreciate you posting, and we look forward to speaking with you soon!

      reply to Ashley

  18. Nelly lips says

    Hello, I am having problems with receiving pictures, they appear as a files to be downloaded… Also, my internet is slow since the beginning of my billing cycle… I call customer service and they were not that helpful… I understand that sometimes is a need to trouble shoot for better results… plz I need your serious assistance… thanks Nelly

    reply to Nelly

    • Ashley at Consumer Cellular says

      Thanks for posting, Nelly. I was able to access your account, and I see that our account advisors tried to give you a call earlier this week to address any issues. It sounds as though we will need to do some troubleshooting with you to resolve the photo issue, so please give us a call at 888-345-5509 at your convenience. We look forward to assisting you and answering any other questions you may have. We appreciate you posting, and we hope to speak with you soon!

      reply to Ashley

  19. DAVID LONG says

    This is the beginning of the billing cycle, and I have used 0.2 of 5 gigs of data. You are showing that I may need to upgrade soon. That doesn’t make sense. Whats up with that?

    reply to DAVID

    • Ashley at Consumer Cellular says

      We’re happy to review this with you, David. Please give us a call at 888-345-5509 and we’ll investigate this further. Thank you for posting!

      reply to Ashley

  20. Todd K Payne says

    Is there a way to add my wife as an authorized user on my online account? She tried to address a billing issue we are having with our account, but was told I need to add her to the account for her to receive answers to her questions.

    We need to know why the access fee for our Pantech phone went from $10 up to $15 this month. Thank you

    reply to Todd

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Todd! Please give us a call at 888-345-5509, and we will be happy to assist you in adding your wife as an authorized user. Thanks for posting, and we look forward to speaking with you soon!

      reply to Ashley

  21. thomas melley says

    Will Consumer Cellular ever offer service for Apple’s I-Watch?

    reply to thomas

  22. Deb Russell says

    I need a live chat

    reply to Deb

    • Ashley at Consumer Cellular says

      We’re happy to help you via chat, Deb. Just visit our Contact page here, and click the button that says “Chat Now”. Our account advisors will be ready to assist you. Thanks for posting, and we look forward to chatting with you soon!

      reply to Ashley

  23. Peter Cosgrove says

    My phone cannot make or receive calls. I can’t contact CC either by phone or online. All customer lines are busy and many of the web based resources won’t load. What’s going on?

    reply to Peter

    • Ashley at Consumer Cellular says

      We apologize for the inconvenience, Peter. Due to network errors, some of our customers were unable to make and receive calls earlier today, and we’re pleased to say that the issues that caused this outage have now been resolved. As a result of the problems, our contact centers and web sites have been overwhelmed with people trying to reach us. This extra volume has impacted many people’s ability to get through. We appreciate your patience, and we apologize once again.

      reply to Ashley

  24. Rob Rowan says

    I’m in India and told the 611 will not work here. I’ve tried for 5 days to try and chat and am always over 35 in the que. Then it times me out. Chat closes at 5 pm in what time zone?

    reply to Rob

    • Nicole at Consumer Cellular says

      Thank you for posting, Rob. I’m sorry about the trouble you’re having reaching us. We are located on the west coast, so the timezone is PST. While you are out of the country, you can call us at 001 (503) 675-0998. Our customer service line hours are Monday thru Friday, 5:00am – 7:45pm, and Saturday thru Sunday, 6:00am – 7:15pm.

      reply to Nicole

      • Rob Rowan says

        Thx Nicole ! Why is the chat desk so undarstaffed? It’s very frustrating!

        reply to Rob

        • Nicole at Consumer Cellular says

          Hi Rob, I apologize for the frustration caused by the wait times with our chat team. We are actively hiring and training new representatives to answer chats as quickly as possible. We appreciate your patience as we get these representatives fully trained to provide the best service possible.

          reply to Nicole

  25. RobRowan says

    Nichole – if I have a non CC I phone and have Wi Fi displayed in upper left corner of screen then I understand that I will not be charged per min for calls from India to US – correct?

    reply to RobRowan

    • Nicole at Consumer Cellular says

      Hi Rob, being connected to Wi-Fi does not affect your calling. Any calls would still use your minutes, but any international calls received would not cost an additional per-minute charge.

      reply to Nicole

  26. Roxanna Sanderson says

    I came pretty close tonight to cancelling everything Consumer Cellular over a policy of theirs that has completely blown me away. I am still not a happy camper but have come to a very unsatisfactory compromise. But, I now find that there is no place to file a complaint with the company. I am not happy. We live in a very rural area and don’t have a lot of choices here. But, I will be looking for something else. I don’t want a service that is this inflexible and obstructive as they have been tonight.

    reply to Roxanna

    • Ashley at Consumer Cellular says

      We appreciate your feedback, Roxanna. We’d appreciate an opportunity to review this issue with you at 888-345-5509, so that you can tell us more about your experience. Thank you for taking the time to post, and we look forward to speaking with you soon.

      reply to Ashley

  27. Janie Grant says

    I have called twice since Sept. I just got phone on the last day of Aug. When I use my phone to call home ,the I D name that comes up is Devin Christop!!! Would love to get this fixed now ,was told I would have to wait 3 mo. Why would his name be on my phone ?

    reply to Janie

    • Nicole at Consumer Cellular says

      Hi Janie, I apologize for the inconvenience. In this day and age, it is typical for phone numbers to be recycled so that is the most likely cause for someone else’s name to show on the caller ID. If we have already updated our system but the name is still showing, you will need to reach out to the landline provider of the number you are contacting, as their provider needs to update their caller ID records.

      reply to Nicole

  28. robin says

    i just put the sim card in my phone and I cannot dial out/it says call ended..

    reply to robin

  29. Robert Arnold says

    I have always been extremely happy with my service and the support I get with Consumer Cellular. However two recent problems have caused me some concern. I think it was within the last month, I started getting emails from several people that my phone was disconnected. This was a first for me but I tried calling my phone from another and it did ring fine. I then went on Facebook and saw a post from Consumer Cellular that there was a problem and some people were getting this notice. I don’t like having to find out about something like this on Facebook. It’s unbelievable that I miss important calls and have to find out why it happened on Facebook.
    The second problem was yesterday. I called about getting visual voicemail activated and left my number on the automatic callback. 2 hours later, I never received the callback so I called and within 10 minutes a nice representative answered my call and got my visual voicemail activated. Almost 3 hours after my auto callback I got the call back. Apparently there are some flaws in the system.

    reply to Robert

    • Nicole at Consumer Cellular says

      Thank you for posting, Robert. We appreciate your feedback regarding our systems and I will be sure to pass your concerns along as we are always looking for ways to improve.

      reply to Nicole

  30. DonnaandFrank Schrader says

    if my husband get a smart phone like mine is the plan we have going to work the same as now

    reply to DonnaandFrank

    • Nicole at Consumer Cellular says

      Hi Donna, thank you for posting. If your husband will be getting his own phone with his own account, he can have it set up to have your same plan. However, his line could also be added to your account for an additional $15.00 plus tax per month, and it would share usage from your existing plan. This is generally a more cost-effective option.

      reply to Nicole

  31. Kathleen Perfetti says

    January 25, 2019, My daughter’s phone shows “FFBM Mode” after recharging her phone. This means she has to take out the phone’s battery after each recharge. How can she take her phone out of “FFBM Mode”?

    reply to Kathleen

    • Nicole at Consumer Cellular says

      Thank you for posting, Kathleen. All she should need to do is restart her phone. This can be done by holding down the power button for about 30 seconds. If she is still having trouble with the phone, please call us at 888-345-5509 or chat with us here

      reply to Nicole

      • Ina says

        This happened to my daughter’s phone, as well, today. I would like to know why/how it occurred. Thanks.

        reply to Ina

        • Ashley at Consumer Cellular says

          Thanks for asking, Ina. This can occur periodically, so the best way to address it is to power the phone down, then turn it back on. We’re happy to answer any other questions you may have at 888-345-5509. Thank you again, and we hope you have a wonderful day!

          reply to Ashley

  32. angguna says

    why do i have to listen to you trying to sell me more while i am trying to get what i have fixed if you wont fix what i have now why would i want more from you

    reply to angguna

    • Nicole at Consumer Cellular says

      I apologize for any frustration, Angguna. We have passed your feedback along. If you still need assistance, we can be reached at 888-345-5509 or by chatting here.

      reply to Nicole

  33. louis mendoza says

    can consumer cellular stop calls from 267 area code to my phone. if so how

    reply to louis

    • Nicole at Consumer Cellular says

      Hi Louis, we are not able to block calls from a specific area code and I see you discussed this with one of our agents. If you have any further questions, please feel free to call us at 888-345-5510.

      reply to Nicole

    • JL Foster says

      You can download apps from Google Play that will permit you to block specific phone numbers or as general as an entire area code. Try using the search term “call block” in Google Play.

      reply to JL

  34. Tom says

    Hello. When you’re not available (and it appears you’re not available now), it would be really helpful if you provided a hint as to when you will be available again. What are your office hours? On what days are you open? “Learn more at …” doesn’t work very well if there’s no-one picking up the phone.

    reply to Tom

    • Nicole at Consumer Cellular says

      I apologize for any frustration, Tom. Our customer service team is available over the phone Monday thru Friday, 5:00am to 8:30pm and Saturday thru Sunday, 6:00am to 8:00pm Pacific Time. Our chat team is available all week from 7:00am to 5:00pm Pacific Time as well.

      reply to Nicole

  35. wendith barrett says

    I would like to thank your staff for the help with my phone. I would especially like to than Nick(Jeffery) for walking me through the warranty process. He was a huge help with everything. Again thank you.

    reply to wendith

    • Nicole at Consumer Cellular says

      Thank you for sharing, Wendith! I’m glad to hear that Nick was able to help you with the warranty process, and I’ve passed along your kind words.

      reply to Nicole

  36. Jim says

    I want to thank Anita from Phoenix today who was on the phone with me for about 90 minutes helping me figure out why my wife and I could not make calls between our cell phones to each other. After getting the correct IMEI numbers entered into Consumer Cellular and resets of our phones, we got things working again. Thanks for the great customer service and not giving up till it worked!

    reply to Jim

    • Nicole at Consumer Cellular says

      Thank you for taking the time to post, Jim! I’m glad to hear that Anita was able to take the time to assist you and your wife with your service, and I have passed along your kind words to her supervisor!

      reply to Nicole

  37. Melanie says

    Both iPhones I’ve ordered from you after initial setup .. won’t allow me to set up voicemail …? Why ? And how do I fix it !

    reply to Melanie

    • Nicole at Consumer Cellular says

      Thank you for posting, Melanie. I see that you were able to reach one of our agents for assistance with your voicemail. If you need any further help, I recommend giving us a call back at 888-345-5509 or chatting with us here.

      reply to Nicole

  38. Dave says

    I have to say without a doubt that consumer cellular has the best customer service around. They have always fixed the problem. They are always polite and easy to understand. They are very patient with non tech people. I thank you all for the help over the years.

    reply to Dave

  39. Ashton says

    How do I cancel a phone line?

    reply to Ashton

  40. Judith L. Petersen says

    Where can I get a “user’s” manual for my MotoE2 (4G-LTE) phone? There are many things I don’t remember & need the manual for referral to how to use this phone. Thank you.

    reply to Judith

    • Hi Judith, thanks for your post! You can find a user manual and some how-to videos for your Motorola Moto E LTE by visiting our website here. If you have any other questions though, please feel free to give us a call at 800-686-4460 or you can also chat with one of our agents here and we’d be happy to help.

      reply to Jacob

  41. Ira Silverman says

    What ever happened to the extended warranty through SquareTrade? I don’t see it as an option when buying a new phone. That is very disappointing.

    reply to Ira

    • Thanks for your post, Ira. We do still offer our SquareTrade warranty for the phones, but it won’t ask you if you want to add it until it’s added in the cart. If you need any assistance with getting it added for a new phone, feel free to give us a call at 800-686-4460 or you can also chat with us here as well.

      reply to Jacob

  42. Terri Masterson says

    I am having the same issue as a person who posted earlier in that another name shows up when I call out the name of James concilio and that is not me…………Need some help here

    reply to Terri

  43. Bob says

    Am considering purchasing your flip phone. Can I keep my existing cell number?
    How many contacts will this phone hold, and should I decide to switch, would you “pre-load” these numbers into the new phone?

    reply to Bob

    • Nicole at Consumer Cellular says

      I appreciate the interest, Bob! You can definitely transfer your cell number to our service. It’ll still need to be active, and you’ll need your current account information so we recommend having a recent invoice on-hand when signing up.

      Depending on the phone you’re currently using, we might be able to help with transferring the contacts to your new phone. If we aren’t able to, then the contacts would need to be input in the new phone manually. How many contacts a phone can hold is also based on the device itself and the storage space available. Since contacts take up such a small amount of space, you can store hundreds of contacts on the phone.

      reply to Nicole

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