Looking for an easy way to manage your Consumer Cellular wireless account right from the palm of your hand? Then use the free My CC app on your Android smartphone or iPhone. The My CC app comes pre-installed on most phones purchased from Consumer Cellular, or it can be downloaded at either the App Store or Google Play store.
With the My CC app, you can conveniently track your usage, pay your bill, sign up for paperless billing, or change your monthly plans if you need to. You can call our award-winning customer support with the touch of a button, or find answers using our online knowledge base of frequently asked questions. You can even connect to our website to find products, retail locations, and more.
In addition, AARP members or customers who sign up for extra services can view their membership information, and even renew when the time comes, all right from the app.
Take control of your wireless service by using the My CC App. It’s convenient, easy to navigate, and it’s absolutely free!
How do I stop robo calls on my phone
Hi Scott, thank you for posting. If you’re not able to block the calls on your phone directly, or the calls are always coming in with a different number, then you may need to download a third-party call blocking app to block the robo calls. There should be a number available within the App store that you can download.
I have a landline and a cell all under my Consumer Cellular phone number. I have an ATT 3-phone cordless and a Moto E4Plus. Inundated with robo on the cordless. Do I have any option, or just not answer my phone?
Thank You
Rita
Hi Rita, thank you for posting. I’m sorry to hear that you’re receiving unwanted robo calls to your phone. We do not have a system in place to block incoming calls, but you can have the call added to the National Do Not Call Registry, if you haven’t already, by calling (888) 382-1222 from the landline phone. You can also file a complaint with the FCC on their website here, once they are back up and running.
I need help with these Robots call.
Hi Leevon, thanks for your post. We understand your concern with robo calls. Because we are a reseller, we do not own the networks that we use for service and are not able to make changes to the network to block robo calls. If you are receiving robo calls, then you can block the incoming numbers depending on your device, or download a call blocking app if available for your phone. You can also report the number to the FCC on their website. We appreciate your feedback and hope you have a great day.
If I sign up for wireless on my iPhone will all my emails go to my iPhone of which I do not what.I would like it if I had to use it I could including maps and weather and sending a personal email if we are away from home.
Hi Robert, to use your own iPhone with our service it will need to be unlocked and able to use a SIM card. While we can’t guarantee compatibility, iPhones generally work on our service. If you sign up for service with one of our Connect plans, you would be able to access your email, maps, and weather when away from home.
How to block robo-calls??r
Hi Roberta, thanks for your question. Depending on your phone, you can block the numbers as they come in, and if you have a smartphone, you can also download a third-party application to help filter those calls as well. The best thing you can do though is not answering those calls to help it look like the number isn’t active and they mark it as such.
Does anyone mind if I explain my situation or is willing to listen and give advice & or feedback
Hi Karis, thanks for your post. We’d be happy to speak with you regarding your account. Please give us a call at 800-686-4460 or you can also chat with one of our agents at here for further assistance with this.
I have alerts set up to notify me of overages…I am NOT receiving these alerts .
I have been charged at the next level of service two times now, even though I keep a close watch on my phone for overages. Any help would be appreciated..
Thank you for reaching out to us! You can review your alert settings in the My Account section, or we can help you confirm the details at 888-345-5509. Just select the option that is most convenient for you. We appreciate you taking the time to comment today!
Why worry about overages if its unlimited?
Thanks for posting, Betty. We offer unlimited minutes and texting with many of our plans, but we don’t offer unlimited data at this time. The My CC app is a great way to stay on top of your usage, and make any changes to your plan as needed. We appreciate you reaching out to us today!
How does wifi work with my cellular phone service
Great question, Mary! When you connect your smartphone to a Wi-Fi network, your phone will use that connection to access the internet rather than use cellular data. That way, you won’t use any data from your plan. It’s a great way to make your monthly plan go farther, and save your data for when you’re away from home. Thanks for posting!
Why does my phone say no service?
We’re sorry to hear that you’re experiencing an issue with our service, Anne. Please try turning your phone off, then back on again, ideally outdoors or near a window. This will allow it to reconnect to a nearby tower with a strong signal. If that doesn’t resolve the issue, please feel free to chat with us here. Thank you for reaching out to us today!
Consumer Cellular is one of the best phone companies I have had the opportunity to be a customer with. Thanks
Any chance of CC providing a discounted call blocker app available on app store?
Hi Richard, we don’t have any plans for providing a discounted call blocked app, but we appreciate your input. Thank you!
I just got the alcatel phone and it is a nice phone but the letters and numbers are WAY to small, I really liked the doro 626 but you might know they quit making those, people with not good eye sight needs one they can see, please help!
We appreciate your feedback, Rickey! We do have the latest version of the Doro available, the Doro 7050. You can learn more about it here. If you’d like to make the switch to the new Doro option, just give us a call and we’ll be happy to assist you. Thanks for posting!
when will you offer unlimited data?
That’s a great question, Giovanna! We don’t have plans to offer unlimited data at this time but we appreciate your feedback. We have made changes to our plans to allow for more data usage in the past, so be sure to keep an eye out.
Ad c c. App to my account
Hi Bryant, there isn’t anything that needs to be added to your account for you to use the My CC App. If you’re having trouble with it, I recommend giving us a call at 888-345-5509 or starting a live chat with us here.
We have 2 LG K 30 ‘s hope they will work fine with CC
Thanks for your post, Leonard! If your LG phones are unlocked from the original provider and able to take a SIM card, they may work with our network. Due to a large number of models of phones available on the market, we cannot guarantee that all of them will be compatible, however, our agents will do all they can to see if we can get that up and running for you.
I downloaded the MyCC app. I put in my cell number but I don’t know what my password is.
Hi Donna, if you haven’t done so already, you may need to set up your online account so that you can sign in via the app. If you need to get the online account going you can go here to get that going. Otherwise, if you do have an online account set up, simply select the forgot password option and you can reset your password that way.
How do I get my password accepted. Nothing seems to help.
Hi there! If you’re having trouble with your password, you can always reset it by going to our website here and select the “I forgot my password” option to get that started or give us a call at 800-686-4460 and we’d be happy to help you with that.
if I buy a phone with internet access and I have wifi will it be able to log on or do I have to buy a internet access plan..?
Hi Jim, that’s a great question to ask! If you purchase a smartphone, you can definitely connect it to your home WiFi account. You would want a data plan added if you wanted to use the internet away from home and if you’re interested in sending and receiving texts.
Every time I try to hook up or call you guys I can’t get you and always mess with my password
Hi Robert, if you’re having difficulty reaching our customer service team over the phone, we can also be reached via chat here. Additionally, if you need to reset your online account password, that can be done online here.
Is there any way to block all texts from email addresses? I just started receiving email texts and I block them as they come in, however they are coming from several different hotmail accounts.
Hi Kathleen, thanks for your question. We don’t have a way to block out a specific group of messages coming in, like the ones coming from an email. Depending on your phone, you should be able to block them like you would a number that you don’t want to have come in. You may also be able to download an app to help with filtering those messages as well.
I have a current account for a flip-phone costing me $28.84 monthly.
What would be the monthly cost for me to now change to an Samsung iPhone? I assume you would need to send me a chip to activate my iPhone. Please advise.
Hi David, great question! The change of cost would depend on if you end up changing your plan, and if you do make any changes, what your plan ends up being will determine the final cost. If you have a phone already, all we’d need to do is send you one of our free SIM cards. If you’re looking to purchase a phone from us, the cost would depend on the model selected. If you have any questions or want to get this ordered through us, give us a call at 800-686-4460.
I want my mom to download Words With Friends on her consumer cellular smart phone so we can play each other. How can she do that? I don’t live in her town and can’t travel to her at this time.
Hi CGC, thank you for your post. To do this your mom will need to access the app store on her smartphone, she will need to tap on it and then select to download it to the phone.
My new flip phone from consumer cellular worked for awhile and now it is dead!!! What do I do now??
Hi Colleen, I recommend connecting your phone to the charger for at least a few hours, and then hold down the red “End Call” button on the keypad for about 10 seconds. If the phone doesn’t power back on, I recommend giving us a call at 888-345-5509 or starting a live chat with us here.
love my new phone. cheaper serivce
I can’t get in
Hi Joyce, if you need assistance with the My CC App, you can give us a call at 888-345-5509 or chat with us here and we’ll be happy to help.
When does my phone use data from the plan?
Hi Peggy, your phone will use data for anything that requires internet access, such as web browsing, checking email, streaming videos or music, and more.
I need my phone records from August 1 ,2020 to September 20,2020
Hi Kathy, our customer service team would be happy to assist you with your phone records if you give us a call at 888-345-5509 or chat with us here.
I have been trying to get Pandora but it’s bringing up my old phone number (520)273-7215
Hi Juan, I recommend reaching out to Pandora’s customer support for assistance with their service.
How do I chat with an agent
Hi Robert, thanks for your question! You can chat with our agents by going to our website here and click on the chat button that is located in the bottom left portion of your screen.
How do I get CMAS off my phone?
Hi Mearl, thanks for your question! That is an emergency alert you should be able to clear by selecting it on your phone, or you can also power the phone off and on. To turn the alerts off for the future, you will need to take these steps: Right Soft key for Messages → Options (Right Soft key) → Scroll down to Emergency Alerts → Options (Right Soft key) → Select Settings → Select all the unwanted alerts (to do this the customer needs to highlight that option). You cannot turn off presidential alerts.
I’m attempting to reset my CC password, you have sent me several
Codes Non have worked. Someone need to call me and walk me though
a reset process
We definitely want to help get that resolved, Martin. One of our agents can assist you with resetting your password if you give us a call at 888-345-5509 or chat with us here.
I have turned off the alerts and shut my phone off 2 different times but I still have the CMAS logo on the phone with a triangle and question mark. How do I return to the original display?
Thank you for posting, Linda. All you have to do is go to Menu > Messages > Options > Emergency Alerts > Options > Delete Broadcast.
I have been trying for 3 days to get someone to help me get MY CC,
on my new I phone
Hi Sal, thanks for your question, but I’m sorry to hear about the trouble you’re having with the service. You can give us a call at 800-686-4460 to speak with someone on the phone or you can also chat with one of our agents here to get assistance as well.
For a year my cc app stopped working. This morning it came on once and now it stopped again. Why?
Hi Joyce, thanks for your question. Reviewing your account, it looks like the online account was locked due to the password being entered incorrectly too many times. It should be unlocked today though so that you can reset your password and allow you to access the account. If you need any help with that process, give us a call at 800-686-4460 and we’d be happy to help.
I can’t sign into Google play store/it said my password was changed 5months ago:please help
Hi can I change my phone number. I am in need of a new number for personal reasons . I have been a customer for approx 6 years ..
Definitely, Dawn. We can help with that if you give us a call at 888-345-5509 or chat with us here.
Thank you Nicole I know customer service is so overwhelmed right now . How can I do it online or do I need to call and speak with someone ? Thank you for your reply .
Hi Dawn, thanks for your response. You’re not able to change the phone number via the online account, it is just something that can be done by giving us a call at 800-686-4460.
I have switched to your company but my problem is when I go somewhere without my wifi at home I can’t call my friends in the messenger. While the other company before automatically switch when I don’t have my wifi. What am I supposed to do?
Thanks
Hi Agapita, thanks for your post. It sounds like we may need to update the data settings in your phone to allow for the device to work on our data network. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
You need the update date on my credit card on file because the old card is expired. My new update date is if you need further info please call me at on my land line.. your hold time to speak to an operator is longer than I can wait. Thank you for your service. Email address is not working at the time..
Hi Donna, thanks for your post. Unfortunately, we’re not able to set up a call-back request via our social media platform. However, you can chat with one of our agents here if you’d like or you can also go to your online account here to update that information as well.
When will my 3G cell phone be replaced to 4 or 5G, and will you have a new phone I can get?
Hi John, thanks for your question. We don’t have an exact date for when the 3G network will be taken down in specific areas. If you haven’t already, we do recommend upgrading your phone as soon as possible to ensure you don’t lose service. If you need any help with this process, give us a call at 800-686-4460. You can also go online to your account here as well.
I would like the consumer cellular app
Hi Wendell, you can download the My Consumer Cellular App from the Play Store on Android, or the App Store on iPhones.
I need to be shown how to clock in and clock out using my Clapp prior to starting Friday am
i have Excessive Data usage for one Day oct 28th from Chrome. How can I find out WHAT on Chrome is using all the data.. 1.2 Gig, we use on average .9 gig a MONTH.. somehing’s up!!!!!
Hi Dan, thanks for your post. While the phone can show the apps that are using the data, we don’t have a way to see what exactly in that app is using the data. If you notice it still using a lot of data, try clearing the cache and cookies for the browser and then shut the app completely down on the phone. If you continue to have trouble, give us a call at 800-686-4460 or chat with one of our live agents on our website here to follow up.