You Asked, We Answered: Where Do I Have Wireless Coverage?

Our service is carried on two of the nation’s largest voice and data networks, and reaches 99% of the U.S. population. That means from coast-to-coast, and from north-to-south, you can rely on connecting with Consumer Cellular pretty much anywhere you go.

Check near the top of the home page on your cellphone. If you’re connected to our network, you’ll see either the words “CC Network,” or just “CC”, depending on the device. You’ll also find signal strength indicators here, usually appearing as bars, which tell you how powerful the signal strength is in your location. Generally, these will range from zero bars (no service) to, depending on the type of device, four or five bars (very strong service).

The strength of the signal is impacted by many factors, which are not unique to our networks but instead impact wireless signals from any carrier. You may experience “gaps” in service (meaning low, or no, signal strength) due to things like terrain, weather, buildings, construction, high-usage periods, or other technical constraints. If you’re driving through a tunnel, for instance, the high frequencies used by wireless signals simply aren’t able to reach you consistently. The shape and depth of the tunnel, and the things in and around you all interfere with the signal’s ability to connect with your device.

In addition, keep in mind that our wireless coverage does not work outside the country unless you first enable international roaming, which allows you in some cases to connect using international networks. If you’re planning to travel outside the U.S., be sure to refer to our FAQ on international roaming to make sure you have the service you need while abroad.

For a comprehensive look of our wireless network coverage, use the coverage map on our homepage. Simply type in your zip code to view the coverage you’ll receive in your area. You can also use the map to check our coverage for places you’re planning to visit—and even along your route there. As you’ll see, we’ve got you covered across all 50 states!

78 Thoughts on "You Asked, We Answered: Where Do I Have Wireless Coverage?"

  1. William LaMunyan says

    You must have NO coverage in 83833?

    reply to William

    • Ashley at Consumer Cellular says

      Thanks for posting, William. It looks like we do have coverage in 83833, and you can view it in detail by using the Coverage Map tool on our website’s homepage. We’re happy to assist you over the phone as well, so just choose the option that is most convenient to you. We hope you have a wonderful day!

      reply to Ashley

  2. Cheryl schmieg says

    We aren’t able to get internet service in Colorado

    reply to Cheryl

    • Ashley at Consumer Cellular says

      Thank you for posting, Cheryl. If you aren’t able to access data on your device, we may need to verify that the settings on your phone are correct, so that it can properly connect to the network. Please give us a call at your convenience, and we’ll be happy to perform some troubleshooting with you. We look forward to speaking with you soon!

      reply to Ashley

    • Frances Aponte says

      Is consumer cellular offered in puerto rico

      reply to Frances

  3. Paul Hamilton says

    Please complete activation of my new moto e5play. Disable the previously used moto e5plus. The information I was given by phone recording said activation was complete however I am not able to make calls on the new e5 play. Your help will be greatly appreciated.

    reply to Paul

    • Ashley at Consumer Cellular says

      Thanks for posting today, Paul. We were able to review your account, and I see that our account advisor, Christian, was able to assist you with this. If we can be of any further help at this time, please don’t hesitate to give us a call. Have a great day!

      reply to Ashley

  4. Mark Rosenberg says

    We live in area where we get “one bar”
    Would a power boost help?

    reply to Mark

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Mark. We can take a look at the coverage options in your area and talk with you about your options. Please feel free to give us a call at 888-345-5509 at your convenience, and we’ll be ready to assist you. We look forward to speaking with you, and we hope you have a great day!

      reply to Ashley

  5. Nelson says

    How do I get started to check into this compamy

    reply to Nelson

    • Ashley at Consumer Cellular says

      We’re delighted to hear that you want to know more about us, Nelson. You can take a look at our plans and our devices on our website, or just give us a call at 888-345-5509. You can even get started at your local Target store if that works best for you. Just pick the most convenient option, and we’ll take care of the rest. Thanks for posting today, and we hope to welcome you as a customer soon!

      reply to Ashley

    • Dale says

      Try it for a month, there is no contract.

      reply to Dale

  6. KATHLEEN SALKIN says

    I bought an IPhone 7 Plus that is fully unlocked. Do I take the SIM card out of the old IPhone and put it in the new one for it to work? Thanks.

    reply to KATHLEEN

    • Ashley at Consumer Cellular says

      We’re happy to answer that, Kathleen. You can swap the SIM card from your current iPhone and place it in the new unlocked phone. Just be sure to give us a call so that we can update the device information on your account, and verify that all of the settings on your new phone are in order. Thanks for posting!

      reply to Ashley

    • Frank says

      Hi Kathleen. This is Frank Simpson. I’m another deaf person who doesn’t use voice on phone like you.

      Anyway, I’m currently on ATT with unlimited internet as accommodation for the deaf. Does CC give you unlimited Internet? This in addition to unlimited texting.

      reply to Frank

      • Nicole at Consumer Cellular says

        Hi Frank, while we don’t have unlimited data available, our highest Connect plan includes 20GB of data with unlimited texting for $40 plus tax. You can review all of our plans here

        reply to Nicole

  7. Franco Goez says

    Can I get full coverage on PalmCoast, Florida?

    reply to Franco

    • Ashley at Consumer Cellular says

      Great question, Franco! You can get a detailed look at coverage in the area by using the Map tool on our homepage here. Just type in your ZIP code, and we’ll show you what level of coverage you can expect when you’re there. Thank you for posting, and we hope you have a great day!

      reply to Ashley

  8. Mark says

    Can I keep my number if I go with you???

    reply to Mark

    • Ashley at Consumer Cellular says

      Thanks for asking, Mark! You can keep your phone number when you make the switch. Just be sure to keep your old account open until we can confirm that the transfer is complete. To make the process even easier, be sure to have a recent bill handy so that we can confirm any details when you’re setting up your service with us. We appreciate you posting today!

      reply to Ashley

  9. Jonathan says

    I only have access to the AT&T tower near my home No other network is available. Nothing. Mountains all over the place here in Colorado. Do you use the AT&T network or have a contract with AT&T ?

    Am I asking in the right place?

    reply to Jonathan

    • Ashley at Consumer Cellular says

      Thank you for taking the time to learn more about us, Jonathan. We do offer service on the AT&T network, so it sounds as though we would be a good fit for your needs. If you’re ready to get started, just give us a call at 888-345-5509. We appreciate you posting, and we hope you have a great day!

      reply to Ashley

  10. Kim Garcia says

    I was just wondering what a grandpad was and what kind of phone you get with this service plan

    reply to Kim

    • Ashley at Consumer Cellular says

      We’re happy to tell you more about GrandPad, Kim. It’s a unique tablet designed specifically for older loved ones, or those who want a very simple device. The monthly plan includes streaming music, video calling and more. You can learn more about this great option here on our website. Thanks for posting, and we hope you have a great day!

      reply to Ashley

  11. Joyce Williams says

    Can I get internet coverage with consumer cellular, free unliminted talk and text.

    reply to Joyce

    • Ashley at Consumer Cellular says

      Thanks for asking, Joyce! We offer a variety of plans, including unlimited talk and text options, and multiple data plan options as well. You can view them all here on our website. You can also give us a call at 888-345-5509, and we can recommend a plan based on how you use your cellphone. Thank you for posting today, and we hope to see you as a customer soon!

      reply to Ashley

  12. Donna Clark says

    I do not currently have a cell phone will you send me instructions on how to use it? Can I get it to be compatible with my current Facebook account, or do I have to have two Facebook accounts.

    reply to Donna

    • Ashley at Consumer Cellular says

      Thanks for taking the time to learn more about us, Donna! We’re here to help you every step of the way as you get to know a new device. We include a handy quick start guide with each device, and we have videos available that will walk you through popular features. With a smartphone, you can download the Facebook app and login with the same information you’re using on a computer. That way, you can access your account from wherever you are. We appreciate you posting today, and we hope to speak with you soon!

      reply to Ashley

  13. HERBERT bARKER says

    WHAT COMPANY PROVIDES MY INTERNET

    reply to HERBERT

    • Ashley at Consumer Cellular says

      We appreciate you posting, Herbert. At this time, Consumer Cellular doesn’t provide internet service, so we recommend checking with your local utilities department to see which provider is in use near you. Thanks for reaching out to us!

      reply to Ashley

  14. Tim says

    What two national networks is CC carried on?

    reply to Tim

  15. Eryn Adams says

    We have been with AT&T for many many years. We are interested in making a change but are very nervous because we use the phones for work as well. We do travel a bit and are wondering how that works , if that is included? I see you say we can go to the local Target store. Do you have a representative there we can talk to?

    reply to Eryn

    • Ashley at Consumer Cellular says

      Thank you for taking the time to learn more about our service, Eryn. You shouldn’t experience any change in coverage, and you can expect service when traveling as well. We even offer options for international travel, and we can tell you more at 888-345-5509 if you like. If you prefer to visit a Target store, their representatives can help you start service, but if you have more detailed questions, our customer account advisors can be reached over the phone or via our chat feature and will be ready to assist you. We appreciate you posting, and we hope to see you as a customer soon!

      reply to Ashley

  16. Karen says

    Can you get the emails on your phone?

    reply to Karen

    • Ashley at Consumer Cellular says

      Great question, Karen! If you use a smartphone with our service, you can use an email app to check your inbox on the go. To see our selection of smartphones, just visit our website here. Thank you for posting today!

      reply to Ashley

  17. Russ says

    Does Consumer offer Hotspots with any service?

    reply to Russ

    • Ashley at Consumer Cellular says

      We’re happy to tell you more about our hotspot options, Russ. We offer a standalone hotspot product, which you can learn more about here. Our hotspot creates a wireless network that can connect with up to ten devices. If you like, we can tell you more at 888-345-5509. Thank you for taking the time to learn more about our service, and we hope you have a wonderful day!

      reply to Ashley

  18. Marilyn Farr says

    I don’t understand why sometimes I can send and receive pictures and then can’t.

    reply to Marilyn

    • Ashley at Consumer Cellular says

      We appreciate you taking the time to reach out to us, Marilyn. If you’re experiencing issues sending and receiving pictures, please try turning your phone off, then back on again. You might also make sure that data is enabled, as it is required for picture messaging, though no data is deducted from your monthly plan. If the problem continues, please don’t hesitate to call us at 888-345-5509 and we can work with you to troubleshoot further. Thank you for posting, and we hope you have a lovely day!

      reply to Ashley

  19. Pat says

    Does Consumer Cellular offer any tv services?

    reply to Pat

  20. Claudia Seversen says

    I just searched your blog for flip phones and got zero. That explains why you aren’t making batteries for them. But please don’t lose sight of old people like me who can’t use iPhones because they have Essential Tremors. I can use an iPad because I use a stylus and can steady it in my lap. I can’t do that with my phone. So please don’t discontinue the flip phone.

    reply to Claudia

    • Ashley at Consumer Cellular says

      Thank you for posting, Claudia! We offer two flip phones, as we understand that many of our customers prefer that type of device as well. You can see both options here on our website. We appreciate you taking the time to post today!

      reply to Ashley

  21. Milosti says

    Do you cover Puerto Rico?

    reply to Milosti

    • Ashley at Consumer Cellular says

      That’s a great question, Milosti! We do offer coverage in Puerto Rico, and you see it in detail by visiting our Coverage Map on the homepage of our website here. Thank you for posting today!

      reply to Ashley

      • Robert says

        Hello,
        We are travelling to Puerto Rico next week and this reply and a clause in your terms of service as well as your coverage map indicate that CC covers PR. But , when I called last night to verify, your representative said we would need to switch SIM cards to ensure no roaming charges while down there. Can you clarify for us.

        reply to Robert

        • Hi Robert, that’s a great question thanks for asking! To clarify, we do offer service in Puerto Rico without needing the international roaming feature since it’s considered a part of the US. I want to thank you for letting us know about this experience so we can follow up with our agents on this to further clarify on this. If you have any further questions, let us know!

          reply to Jacob

  22. John says

    I am taking a cruise to New England and Eastern Canada. Is there any phone coverage in Eastern Canada?

    reply to John

    • Ashley at Consumer Cellular says

      Thank you for posting, John. We do offer international calling options, and we can tell you more about them at 888-345-5509. You can also view our FAQ section here for more details. We appreciate you reaching out to us, and we hope you have a wonderful trip!

      reply to Ashley

  23. Ralph W. Vance says

    Just got my new phone, went to the website to activate, it would not activate after hitting the button to activate and now there is nothing showing to activate the phone. It says to call if you have problems. How can I call if I have no activated phone? I live alone, miles from anyone and if there is no other way to contact, then I am without a phone, out of money paid for the useless phone. How can one get help if the phone will not activate?

    reply to Ralph

    • Ashley at Consumer Cellular says

      We apologize for any confusion, Ralph. We were able to take a look at your account, and we’re pleased to see that you were able to activate your phone successfully. If there is anything else we can assist you with, please don’t hesitate to give us a call. Thank you for posting, and we hope you have a great day!

      reply to Ashley

  24. richard mays says

    I want to cancel my hot spot and return it can not get to work .please send me a address label or do I send it back where it was shipped from. my phone i’ll keep for now even though I do not have service inside the building where I spend my days

    reply to richard

    • Ashley at Consumer Cellular says

      We’re happy to assist you with a return, Richard. Please give us a call at 888-345-5509, and we’ll send you a shipping label and instructions. Thank you for reaching out to us, and we hope to speak with you soon!

      reply to Ashley

  25. LilyB says

    One more time. How do I connect to the Internet? I have the MotoE-5 Play. My phone came without a keyboard, and I need to download and install a GBoard, but I don’t know how to do that without the internet. The phone started out with a keyboard, but now it’s gone, and the voice ‘capability’ drives me nuts!! Trying to input my e-mail address is insane.

    reply to LilyB

    • Ashley at Consumer Cellular says

      That certainly feels frustrating, Lily. To download the Gboard app, tap the Play Store app on your home screen, then tap the microphone option next to the search bar. Just say “Gboard”, then tap the icon to download. That should resolve the problem. If you need any additional help, just give us a call at 888-345-5509. Thanks for posting, and we hope you have a great day!

      reply to Ashley

  26. Mark says

    Can phones currently using the Verizon service be transferred to Consumer Cellular?

    reply to Mark

    • Ashley at Consumer Cellular says

      Thanks for asking, Mark. In general, fully unlocked GSM phones work best with our service, though some newer smartphones using CDMA technology have worked with our SIM card. The best way to know for sure is to try our SIM card with your device. You can pick up a SIM card at your local Target store, order one on our website here, or give us a call at 888-345-5509. We appreciate you taking the time to learn more about us, and we hope to speak with you soon!

      reply to Ashley

      • Brenda Petrie says

        I’m confused. I must sign up for a plan to get a free sim card, but if i sign up for your plan but have to wait for a sim card, does that leave me with no service? Or once I sign up do I wait to activate plan after i het the sim card in?

        reply to Brenda

        • Nicole at Consumer Cellular says

          Thank you for the question, Brenda. The number transfer would not be started immediately after placing your order for service and a SIM card. Instead, the transfer would start automatically 7 days after shipment, unless you contact us to delay or start the transfer early. Additionally, while the transfer is in progress, your previous service will still work.

          reply to Nicole

  27. Dennis Hollis says

    Called your customer service, although very friendly, can not get my area code and number. We moved from Texas, and currently reside in a 260 area code. My wife changed, and she has a new number with 260 area code, but when I called to change my AC of 281 to a 260 (moved from Texas) all it will allow them to give me is a 713. they put it several towns in the 260 area, and they all showed 713 AC which is Houston TX. they are sending me a new SIM card and “hopefully” this will work. Any additional suggestions?

    reply to Dennis

    • Nicole at Consumer Cellular says

      I apologize for the frustration, Dennis. I see that the SIM card that was sent out did result in you getting a 260 area code as well. If any further assistance is needed, please feel free to call us at 888-345-5510 or chat here.

      reply to Nicole

  28. Gina says

    Hello. Do you have a similar service in Canada without roaming? Thank you

    reply to Gina

  29. Carolyn Eaton-Nowinski says

    When I was in Morgantown, WV I had NO service – could not call/ text – if I had wifi I could use that to get directions, but to use Googlemaps I had to go into somewhere with wifi – link into their service, get the directions and leave on the “steps and more”. As soon as I drove into Pennsylvania my service came back.

    reply to Carolyn

    • Thanks for your post, Carolyn, I’m sorry to hear about the trouble you had while traveling! What I would recommend in the future is if you’re traveling and having some service issues is to just power the phone completely off and back on again to force it to connect to the local towers. If you have trouble after that, give us a call at 800-686-4460 or chat with an agent here and we can look into that more for you.

      reply to Jacob

  30. Sharon says

    Hello,

    We plan to change to Consumer Cellular soon. A couple questions:

    Based on our zip code, we have great coverage at home with ATT and T-Mobile. Which sim card will I receive if I go to Target vs receive a card in the mail?

    If I have an ATT sim card, if we travel to an area without ATT coverage, will my phone service roam to pick up T-Mobile service?

    Also, if we set up service at a Target store, how long will it take to port our phone number?

    Thank you

    reply to Sharon

    • Nicole at Consumer Cellular says

      Hi Sharon, thank you for taking the time to post. Since we use both AT&T and T-Mobile towers for our service, the system will review the coverage and send out a SIM card for the network that has the best signal in the area. The roaming partners available in an area can vary, so there isn’t a guarantee that T-Mobile will pick up if there is no AT&T service available. If roaming is available, then the phone would attempt to connect to whichever roaming partner is in the area.

      Transfers from cell phone companies can take up to 24 hours and transfers from landline companies may take up to 10 business days. Providing the correct and complete account information from your other provider will help expedite the process. You may want to have a copy of your most recent bill available when setting up service at Target.

      reply to Nicole

      • Sharon says

        Thank you! We set up service yesterday and everything was seamless. We purchased the sim card at Target and the cost is being credited via our CC bill – unexpected and pleased. We connected service over the phone with CC as there was no one at Target to help – maybe you are expected to know how to start service if you buy your own sim card:). I would advise anyone to call from another phone to set up cell service, because our phone number was ported from ATT immediately and it broke the connection as our service with them was immediately cancelled. We have had no problems getting CC on the phone. Your call back service is great – you called back twice within minutes of the scheduled time. The hardest thing is remembering that you folks are on Pacific time. Thank you!

        reply to Sharon

  31. david weinstock says

    how much does it cost to call vancouver canada?

    reply to david

  32. sabrina krizek says

    do you cover canda i need togo though canda to go to alaska will i get serves?

    reply to sabrina

  33. Dino says

    Hi,

    I’m wondering if there is any way to get roaming coverage if traveling to Mexico? Thanks!

    reply to Dino

    • Nicole at Consumer Cellular says

      Hi Dino, in some cases, enabling international roaming may require a new SIM card, but all you would need to do is contact our customer service team. You can give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

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