It’s been another exciting year for Consumer Cellular and the wireless industry in general, and we’re delighted to have had you spend it with us. As we wrap up 2018, it’s worth taking a quick look back at some of the significant cellular industry developments that occurred over the last 12 months before peeking ahead at what’s on the horizon for 2019.
In November, we unveiled our upgraded Connect plans, offering twice as much data on nearly every plan without any change in price, and increasing our largest plan to now deliver 20GB of data every month. It’s now easier than ever to watch videos, stream music and surf the Internet, at a price you can afford. This marked the 11th straight year that we’ve increased our monthly plans without increasing our prices!
We’re closing out the year with a terrific honor: PC Magazine has announced their “Consumer Recommended” awards for 2018, and we were chosen as favorite mobile carrier—and not just by a little. The awards are based on an index called a “net promoter score” which measures the willingness of customers to recommend a company’s products or services to others. In PC Magazine’s words, our score of 87 (on a scale of 100) “translates to user love that is almost unheard of in the tech world.”
Among our proudest achievements this year was gaining our 3 millionth customer in October. Not only are we humbled by our continued growth, but the milestone gave us the opportunity to make a $1.5 million charitable donation shared by Meals on Wheels, Shriner’s Hospitals for Children, and the Providence Cancer Research Institute. It continued a long tradition we have of commemorating achievements by giving back to our community.
We were also honored by J.D. Power and Associates, being named “Highest in Customer Service among Non-Contract Value Wireless Providers” for the 5th time in a row. The study ranked wireless carriers across 12 different customer care channels, with a maximum possible score of 1,000 points, and we earned a score of 882!
The wireless industry continued to make almost unimaginable leaps in technological advancement this year. Revolutionary upgrades to camera technology, display size and clarity, and processing power made models like the iPhone Xs and Samsung Galaxy Note9 the most advanced smartphones ever. Digital “helpers” like Apple’s Siri and Google Assistant were perfected to a point that users barely even have to touch their phones to control them anymore.
As we look ahead, things won’t be slowing down. Leading manufacturers like Apple and Samsung will unveil new and even more amazing flagship phones. And the uses for wireless technology will continue to expand to more home products to make everyday life more convenient. Through it all, you can rely on Consumer Cellular to be there, with the same commitment to providing the best support and value in the business that we’ve become known for.
Thank you for giving us another great year in 2018, and know that we’re at your service for all your wireless needs in 2019 and beyond.