Still Growing, After All These Years

An old expression tells us, “Time flies.” It wasn’t that long ago when Greg Pryor and I started Consumer Cellular. Today, we have more than 850,000 customers.

In recognition of this achievement, this year Consumer Cellular made Inc. Magazine’s list of the top 5000 companies, a prestigious ranking of America’s fastest-growing privately held companies, for the fourth consecutive year. Additionally, for the third year in a row, the Portland Business Journal has determined we’re one of Oregon’s top 100 fastest growing private companies.

How do we keep growing, especially during what is generally considered a sluggish economy? I’ve given that question a lot of thought and have reached a conclusion. I believe Consumer Cellular continues to grow because we continue to deliver. And we deliver more than just products and services. We deliver value.

Our cell phone plans, for example, are among the most affordable in the nation, with rates as low as $10 a month. We don’t require our customers to sign a contract. There are no hidden charges. No roaming fees, either. We offer our customers practical, economical phones to fit their specific needs and budget. And we allow them to change their cellular plan (or phone) at any time, without penalty.

Value comes from listening. We regularly ask our customers for their feedback. Based on their input, for example, we expanded our cell phone lineup to include several smartphone options, including the iPhone 3GS. We’ve also made valuable changes to our cell phone plans, upgrading minutes across the board while keeping our rates the same.

Value comes from looking out for our customers’ best interests. We introduced “Usage Alerts” (one of the first companies to do so) as a free mechanism through which customers are warned whenever usage approaches their cellular plan’s limits. Customers are allowed to upgrade at any point to the next plan, thus avoiding potential overage fees.

Value also comes from assisting. We not only listen to their suggestions, we assist them in overcoming challenges. I am especially proud of our friendly, totally U.S.-based Customer Support team—cell phone experts all. When customers tell us they appreciate the value of our service, many of them refer specifically to a recent support call they had with one of our agents.

The full expression is “Time flies when you’re having fun.” For more than 16 years we’ve been having fun, building Consumer Cellular into what has become the #1 rated cellphone service provider in the country. Thank you, one and all, for helping us grow.

14 Thoughts on "Still Growing, After All These Years"

  1. Dawn says

    I love consumer cellular ,BUT; I would love it even more if they had mobil to mobil calling in packages, as long as they where consumer customer. My son and I share our minutes which is hard, he calls me all the time and uses up minutes fast, which leaves me with hardly no munutes to call anyone one else out side of consumer cell customers. Please take this in to future thoughts.

    Thank You

    Dawn

    reply to Dawn

    • Dominic at Consumer Cellular says

      Thanks for the suggestion, Dawn. You're right, we don't have any mobile-to-mobile minutes. Our strategy is provide our customers with simple and straight forward plans. However, I'll be sure to pass your suggestion on to our management team. Thank you.

      reply to Dominic

  2. Julie says

    And chief among these is your customer support.

    reply to Julie

  3. Dennis Patten says

    Keep on keeping on guys………you are great!!!

    reply to Dennis

  4. Nancy says

    I had a hard time finding a phone for my 86 year old mother but Consumer Cellular had just the one. It is user friendly and easy for my mom to use. Thank You!!!

    reply to Nancy

  5. Gustavo Wong says

    I second Dawn's comment.

    I'd like to suggest having a couple of alerts before hitting 100% mark, eg 80% & 90% I really like this feature and of course the great value. Wish I had heard about your service when your company started, particularly since I lived in Portland most of the years you have been in business. Really glad the Consumer Reports mentioned you.

    reply to Gustavo

    • Dominic at Consumer Cellular says

      Thanks for the suggestion, Gustavo. You can currently set a Usage Alerts for the 75% mark, but I'll be sure to pass your suggestion on to our management team. Thank you.

      reply to Dominic

  6. eileen phillips says

    Just joined. Love it.Thanks for all the videos that made it easy for this senior to follow.Now I have my own phone .

    reply to eileen

  7. Betsy says

    We are very happy with Consumer Cellular. It was a breath of fresh air right from the beginning, truly a rare company with rarer still policies. Love everything, but agree customer to customer minutes – at least to people on the same plan – should be included.
    Glad for your success!

    reply to Betsy

  8. Mikton says

    All the above stories r encouraging! I've been “stung” so many times in the past tho by providers not delivering on perceived promises I'm reluctant to switch. Can u offer a viable plan 2 replace AT&T mobility's 200 messages ($15), 700 anytime minutes ($60) (w/6 way calling, anytime minute rollover, caller I D, roaming, etc, etc $6.99 insurance?

    reply to Mikton

  9. Belinda says

    LOVE…LOVE…LOVE, Consumer Cellular!!! This service is the best plan for the value that I am receiving. I cannot complain about anything to date since using your service. Even the customer service reps are fantastic! I love a bargain and you all are a great bargain compared to all the other cellular service companies on the market. Keep up the GREAT work!

    reply to Belinda

  10. Xavier Walker says

    Kudos to the Consumer Cellular company and it's employees. I've been with CC for 5 yrs and appreciate the assistance from their customer service reps and tech supt technicians. As a senior citizen keeping up with the new technology is taxing my brain but all info is so simple and user friendly. Keep up the good work!

    reply to Xavier

  11. Carolyn Milne says

    New customer of two days and I am so darn happy! Easy to transfer over (you did it for me), low pricing and my calls seem clearer than they were on previous company. I'm 70 and was about ready to give up my cell phone as I couldn't afford the cost and the other company kept pushing me to do another contract and get an iphone which I don't need. Thank you for giving us a choice!!

    reply to Carolyn

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