Putting Customers First

When it comes to superior customer service, chances are you don’t immediately think of wireless providers. Between industry-standard two-year contracts, early termination fees and customer service teams outsourced to foreign countries, it’s easy to see how wireless carriers get a bad rap. At Consumer Cellular, we aim to be more than just a faceless company who sends you cell phone bills. Instead, when we started this company 15 years ago, our goal was simple: We wanted our customers to think of us as their friendly neighbor. How have we done? You be the judge. Three recent highlights:

We value your opinion: The way we see it, our customers are the best experts when it comes to what they want out of their cell phones. So when you asked us to include features like touchscreens and QWERTY keyboards, we listened. Keep the suggestions coming on our Facebook page: http://www.facebook.com/consumercellular. 

We protect your wallet: We understand that your usage needs change, and we’re flexible. That’s why we don’t require you to sign a lengthy cell phone contract binding you to a specific plan when you sign up. Nearing your monthly limit? We’ll send you a Wireless Usage Alert, so you can choose to either curtail your usage for the rest of that month or retroactively upgrade your wireless plan without any penalties or additional fees.

When you call, we answer: Have a question about your bill? Want to change your service plan? Our two U.S. call centers, based in Portland, Ore. and Phoenix, Ariz., are ready to help. In the age of outsourcing, we believe that keeping our call centers close to home makes for better communication with our customers.

But that’s not all: We understand that our customers’ needs are constantly changing, which is why we’re rolling up our sleeves to come up with new ways to keep you happy. And as always, we’d love to hear from you about how we can make that happen!

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.