Great customer service is more than a buzzword for Consumer Cellular. It’s something we believe is an integral part of our commitment to our customers. A huge part of the value we deliver is that we not only provide straightforward, no-contract wireless at affordable prices, but we also back it up with outstanding, expert support.
Don’t just take it from us. We were delighted last month to find that Consumer Cellular was named as having “America’s Best Customer Service” in the Mobile Carriers and Telecommunications category by Newsweek. The results came from an exhaustive, nationwide survey Newsweek conducted of more than 20,000 customers who have either made purchases, used services, or gathered information about products or services in the past three years.
On a 10-point scoring scale, Consumer Cellular earned a score of 8.69, well ahead of any of our wireless competitors and also one of the top scores among the 480 companies who were rated across 160 different categories. Scores were based 50-50 on a company’s “Net Promoter Score,” which rates the likelihood that a consumer will recommend a company or service to friends, and a cumulative score from 5 evaluation categories including range of services, customer focus, and professional competence.
The Newsweek honor is the latest recognition our 100% U.S. based customer service team has received this year, but it’s certainly not the first. As you may recall, in August we were also named “#1 in Customer Service among Non-Contract Wireless Providers” by J.D. Power for the 7th time in a row!
We’re proud of the recognition, and it inspires us to find new ways to serve you even better. We want you to get the most from your Consumer Cellular service, which is why we always take the time to help you through any issues and make sure you’re comfortable with your phone and your wireless service in every way possible. Whether you contact us though a phone call, online chat, or by visiting one of our retail partners, you can count on receiving friendly, patient and—we can honestly say—“award-winning” customer service every step of the way.
I would like to increase my data so that I can continue the use of my phone without the data being restricted or slowing down
Hi Michael, we appreciate that feedback regarding our plans, thanks for taking the time to post it. With our new plans, you do have the option to actually purchase more data once the 25GB mark has been met and keep those same faster speeds. If you’d like to look into doing this, give us a call at 800-686-4460 otherwise you can also chat with us here.
Can you tell me what kind of service is offered in Alexander County, North Carolina. I’ve not heard of anyone around here have consumer cellular service here.
Hi Debra, thanks for taking the time to post. You can view our coverage map via our website here to check your area for coverage. If you have any other questions about service, give us a call at 800-686-4460 or you can also chat with us here.
Is there an app for consumer cellular we just changed from Verison yesterday
Thanks for your post, Gene! We definitely have an application that you can download. Simply visit your app store and search for Consumer Cellular and our app will come up for you to install.
Had a problem with a phone that wasn’t ‘user generated’. Jay diagnosed the problem and walked us through resolution. Great customer service!
Hey Jacob,
Let me say there is no other company that I have ever felt so good about, in my 62 years of life. Consumer Cellular has the best price, plans, service and people imaginable. I recommend Consumer Cellular to everyone (for free).
Recently; however, Consumer Cellular has dropped the ball and has ignored their only problem…answering customer calls! Never, have I called, in the past, and had to wait 20-30 minutes to get someone on the line. It is so WRONG from a company that prides itself on its Customer Service Awards. To be the best (as your company has been for years now) you CANNOT make customers wait 20-30 minutes to get help!!!!!! Please don’t let your company fall down…hire some more phone assistants…PLEASE!
Hi Skyler, thank you for taking the time to share your concerns with us. We understand that it can be frustrating to wait on hold to speak with an agent, and we are always hiring and training new representatives to address these wait times. However, this process takes time as we want to ensure that these representatives are properly trained to assist our customers. We appreciate your patience and understanding while we get these representatives trained to provide the best service possible. We do also have a chat team available that can be reached here.
I wish to say THANK YOU many times over & over for all the years of faith full service you have given my family ! It has always been a pleasure to know the right people are in your care and working for all our needs to be taken care of ! What a beautiful idea and a reality in motion for me . I am 74 and satisfied customer who does not say much But I believe what Say to be true YOU ARE THE VERY BEST CO>THAT I HAVE EVER DEALT WITH !! Al Younger
Thinking of switching to Consumer Cellular….
Is you customer service of the “offshore” variety?
Hi Madge, thanks for your question! All of our customer service centers and employees are located here in the US.
Great service. I love the online chat. Consumer Cellular is the best Cellular phone company I have had since 1990. I am 77 years “young” and love their service. Even in a place, I live, where I usually have about 3 stripes contact.