Here at Consumer Cellular, we’re proud of how we empower our customers to take charge of their own cellphone usage. From our no-contract cell phone plans, which don’t lock you in but give you more freedom, to the last-minute changes we allow you to make to your plan — giving you more flexibility when you most need it — we consider ourselves on your side.
In my opinion, our most recent example of this customer commitment is the new My Account page on our website, which will roll out soon. I think you’ll appreciate the improvements we made.
For instance, our new My Accounts page will make it easier than ever for you to track your current cellphone usage. And you’ll be able to pay your bill with a single click, if you so choose.
As many of you know, we automatically monitor your usage so you don’t have to think about it. The new My Account page will display your current usage along with an estimate of what we project your usage will be for the rest of the billing period. Plus, you’ll be able to quickly change your plan when needed–while avoiding unnecessary overage charges.
Whether you are adding another line of service or ordering a new device, the new My Account page will enable you to easily perform these tasks as well.
In short, there’s a lot you will be able to do from this one convenient location. Please click on the below link to see a quick preview of this new page:
www.ConsumerCellular.com/
Change is good, especially when it comes to improving customer service.
I have never had a problem using consumer had it for about 5 years
Please provide a payment address.
Absolutely, Wanda. Please send payments to: Consumer Cellular, P.O. Box 7175, Pasadena, CA 91109-7175. Thank you!
If you are taking suggestions, I would like to see the usage alert feature to be expanded to included lower thresholds like 50% or 25%. We have a large family and I just added a 3rd line and will look to add more. By the time we hit 75%, it is too late to make effective corrections. Also, I would love the ability to allocate the amount of minutes, texts and data each each phone can use each month. That would go a long way to help me budget my family’s usage.
Thansk and regards,
Thank you for the comment, Steve. We always appreciate feedback, and I’ll pass this on to our management team. Thanks again!
Is there any way to go back to the old account page?
Thank you for the question, Stephan. The new My Account page is the only option at this time. Thank you!
I am really not a fan of the new text in the My Account section. It is a problem that you too away the how many days out of the billing cycle have already passed. The new discriptors are less precise. “Estimated usage” can be scanned at a glance. “How much we think you’ll use” has to be read all the way through. Really annoying. I am not sure why you made the text less clear.
And I just noticed the little chart that tells you exactly how much each line has used of a given type of service has gone away, instead we have to choose each line from a drop down menu using the number and not its nickname. Wow, that is really annoying, and you don’t get to see all the numbers at once. Taking away information is not an improvement at all.
Thank you for taking the time to comment, and give us feedback. Hearing from users like yourself really helps us make improvements to our site. I’ve passed this on to our site management team. Thank you!
Been with you for many years. This is the WORST and only really bad introduction. All was simple before!
Totally agree.
Agree 120%!!
Amen. Yet another example of tech-think over common sense, the apparently irresistible urge amongst webpage designers to take something simple and turn it into something enormous, grotesque and incomprehensible.
I have had it up to the max with logging on and having to click through the “new” account page tips. There is no way to bypass this that I can find, so today as usual when I wanted to check my usage I had to waste time again clicking past something like 6 “tips.” Does anyone there realize that adults are using this site and don’t need to see the walk through of the new supposedly improved site? And furthermore, it’s not much of an improvement.
Thank you for the comment, Marsha. We appreciate the feedback, and I have passed it on to our site management team. Thank you!
Tonight was my first encounter with the “Tips”, which I completely ignored and kept trying to get past. Now I find out it’s going to dog me every time I log on? Good grief… just shoot me. So, yes, let me add THIS to my list of complaints.(see below) GET RID OF THE TIPS!
Thank you for commenting, Sarah. If this is in reference to the Tour feature, please know that we have just addressed this so you no longer see it each time you log in. We appreciate you letting us know about the issues you have been experiencing. Thanks again for taking the time to inform us.
From your comment about Ashley when will this be implemented? “In reference to the Tour feature, please know that we have just addressed this so you no longer see it each time you log in” I haven’t logged into the website in awhile and was hounded by this ‘Tour Page’ as well. I logged out, logged back in and there it was again. It is one of the most annoying things to deal with. ONCE is enough for most adults and I prefer to find my way on my own thank you. Having the ‘Tour’ reappear with NO way Out is most annoying. Navigation seems to have suffered in this “New and Improved’ Website. So far not very impressed. I agree with some of the other customers………..should’ve had group of customers preview before going live. Also…my login was changed without any notification…no email or anything. That was also very disturbing.
We’re sorry about that, Ellen. The improvements are in work, and our site improvement team is working to bring back some of the services offered previously. We appreciate your patience, and please let us know if you have any additional suggestions or feedback. Thank you!
I AM NOT IMPRESSED. I do not like this so called “improvement” at all. CC has always had a problem with not giving out a receipt email, but at least after making a payment a small portion of the page gave info that I could screen print, or copy/paste for saving. Now? Nothing, No date of payment, no amount paid, no confirmation number, no email receipt, no payment history page. This is as bad as it gets. And now usage has gotten as murky as it possibly can get to keep track of. I wasn’t thrilled w/the way things were before, but this is just awful. Consumer Cellular is literally the only company I do business with that REFUSES to give a receipt for payments. I don’t give a hoot about the latest and greatest app. Just give me a RECEIPT, and create a payment history page.
Thank you for the comment, Sarah. We appreciate the feedback in regards to using the new My Account page, and we will look to improve the receipt and payment confirmation features. In fact, you can expect to see enhancements that address your specific concerns soon. If you ever have any questions about your payments, please give us a call at 888-345-5509, and we would be happy to confirm any details with you. Thanks again!
New account page, but cannot find the section allowing data and text to be turned on and off individually for each phone. The old account page under “services” allowed me to do this, I can’t with the new.
Don
Thank you for the comment, Don. You’re right, the ‘services’ feature that you’re looking for is currently not available. Please accept our sincere apologies for this. We should have this fixed within several weeks. In the meantime, if you need to make these type of adjustments to your account, please feel free to contact us at 888-345-5509. Thank you.
I complete agree with Donald! I want the feature to turn ON/OFF data and text messaging so I can limit data usage for lines that need it to be limited. When dealing with multiple lines I need to be able to limit who gets what. If I could put preset limits on certain lines that would be great as well.
Thank you for commenting, Shelly. We will be fixing the data setting capabilities immediately, so that you will be able to make this change from My Account. In the meantime, if you would like to adjust the data settings on the phones on your account, please give us a call at 888-345-5509, and we would be happy to assist you. Thanks!
So far, not too happy with it… bordering on HATING it! The info at the bottom of screen would be nice at the top, instead.
I prefer to choose where I need or want to go on the site- not be mandated by your choice or assumption… just a plain home page/site map. The text is way too large (still). I am irritated when I cannot see a whole screen page without scrolling around. Instead of using GIANT fonts, add a standard icon/button to increase or decrease font size for those who need it, or don’t know how to use the keyboard command: ctrl and + keys to increase, or ctl and – keys to decrease. Also, I agree with marsh (12-10)- get rid of the mandatory pop-ups… the tips thing, and the ‘go paperless’ one.
And, who needs a photo of what their phone looks like, taking up inches of the screen. This new site is the worst, most un-user-friendly, ridiculous piece of graphical user interface programming I’ve seen in decades.
The text colors, font choices, size, and contrast are very difficult to read.
Sorry, Consumer Cellular, next time try inviting a random group of customers (like most sites do) to beta-test your ideas or changes to the user interface. Get the beta-testers’ feedback first, BEFORE you put something like this live again.
We appreciate you taking the time to comment, Margaret. In reference to the Tour feature, please know that we have just addressed this so you no longer see it each time you log in. It’s very valuable to have feedback from our customers who are using the new site format, and I’ve forwarded your comments on to our site management team. All of the points you listed were quite helpful. Thank you again!
Instead of one page showing all the usage for the current billing period, I now have to scroll through 18 pages in giant font. And this is an improvement??? Also, no details whatsoever on the last 24 hours?? Used to be a bit more up to date. Very poor “improvement”!!! Please revert back to the old format and style!1
Like the previous commenter, Donald, I am disturbed that the new website no longer has a feature allowing consumers to turn data use on or off for individual phones. I turned off data usage for all of the phones in my plan a couple of weeks ago (after it mysteriously turned itself back on for one of our phones), but apparently data was somehow turned on again for all three phones and we are now incurring charges for a service we don’t want and have actively turned off more than once. Did the new website “reset” our preferences? The customer service representative I contacted was nice, but could only give me an “estimate” of what I “owe.” I was told I need to call again after 24 hours and waste more of my time to deal with this. This experience undermines everything I used to love about Consumer Cellular. I can no longer recommend it to friends and relatives.
We’re sorry you’ve been frustrated with that feature, Paul. We are working to bring that feature back as quickly as we can, along with some other improvements. Thank you for taking the time to provide feedback about the new My Account page. We very much appreciate your time. If you ever have questions about your usage, or would like to change the data settings, please give us a call at 888-345-5509, and we would be happy to help. Thanks again!
Please go back to the old page for account information. Who ever created this new one obviously doesn’t use it because it is not user friendly. For a company who has a lot of elderly customers, you certainly didn’t have them in mind when you created this new format. Making changes to something that worked just fine was not a smart move.
Thank you for commenting, Patti. We appreciate your feedback in regards to using the new My Account page, and I’ve forwarded this on to our site management team. Thanks again!
I think I may have found a small glitch in your web pages.
When I click on “Change Voice Plan” (the 3rd item under the Plans & Usage menu drop down), it shows “25¢/additional” under each of the voice plan options that are presented. (This is also the same rate that appears under the Service Details when I click on “View Details” in the upper left “Billing” box.) However when I click on “Learn more” at the bottom of the “Change Voice Plan” box, and then click on “click here” in the pop up that appears, a new window opens showing all the Voice plans available. When you click on any of those plans (except the 6000 plan) it says “Additional minutes cost 23.75¢ per minute” (the 6000 is 9.5¢).
What is the correct rate for additional minutes? Is it 23.5 cents or 25 cents?
Thank you for bringing that to our attention, Frank. We are addressing and correcting the issue. If you are an AARP member, you receive a 5% discount on service, including any overages. That would make any overage 23.5 cents per minute. However, with our Usage Alerts, you can make sure the possibility of overage is unlikely, as you can change your plan at any time. If you have any questions about your plan or usage, please feel free to give us a call at 888-345-5509, and we will be happy to help! Thank you again for letting us know.
The “new and improved” layout is just like every other “new and improved” layout I have ever seen–totally useless. Why must I get a “Take the Tour!” pop-up (that can’t be gotten rid of) EACH TIME I LOG IN? Can’t you just give us all the option of using the OLD layout, which was simple and easy to navigate? WHAT WAS THE POINT OF FIXING SOMETHING THAT WAS NOT BROKEN? I will never understand webpage designers…they simply cannot leave well enough alone. PLEASE give me a SIMPLE layout that shows the amount of usage for the current month, and at bottom the amount (if any) of any outstanding invoice. (This is the way things looked before they were “improved”.) Why is that so hard to do? Nobody wants to click through to screen after screen if it’s not necessary. Improving a webpage means making it easier to navigate, with fewer clicks and detours and unnecessary gewgaws. You have gone in exactly the opposite direction.
Thank you for the comments, Jim. We appreciate the feedback, and have addressed the tour issue. We appreciate you taking the time to comment and help us better the site. Thanks again!
Please–could we go back to the old way of getting in. It took me 4 tries to finally make it to my account.
Why did you take away the change services options? I have a teenage son and need to be able to turn texting or data on or off as needed. Calling in to do this every time is a PAIN! Please add that feature back to the My Account options.
Thank you for the comment, Peter. We are working to add that feature back as quickly as possible. Thank you!
Just saw that option is back! Many thanks!!!
Please go back to the old page for account information. Who ever created this new one obviously doesn’t use it because it is not user friendly. For a company who has a lot of elderly customers, you certainly didn’t have them in mind when you created this new format. Making changes to something that worked just fine was not a smart move.
I was able to download my monthly statement every month….where did that feature go?????????
The “New” layout stinks!
Thank you for the feedback, Bob. We are actively making changes to improve the site, including the ability to download your monthly statement. If you ever have questions about your usage or billing, please give us a call at 888-345-5509, and we would be happy to help! Thank you again!
I have to add my complaint about the new pages. I need to be able to control data accesss for my granddaughter. I used to do this online now I have to call in. I just spent almost 30 minutes on hold and gave up. Now I have to try again.
PLEASE give us back this capability. It will save time for your people and frustration for us customers.
Thank you for taking the time to comment, Thomas. We are actively working to restore that feature. Thank you!
And I see now that you have fixed this. Thanks! I knew I loved Consumer Cellular foe good reason.
I too, dislike the new web pages. Wish you could go back to the old setup.
It was easier to download the monthly statement pdf and I especially miss getting a receipt after payment as others have pointed out.
Also, I just made a mistake and made a duplicate payment, which is too easy to do. It would be very helpful if a ‘review of payment information’ page would come up before final submission of a payment is made.
Thanks for your time.
Thank you for the feedback, Gregg. We are working to enable the receipt functionality of My Account, but you are able to download PDF copies of your bills currently. I’ve forwarded your comments about the double payment issue to our development team. We appreciate you taking the time to let us know way we can improve our website. If you have any questions or concerns regarding payments made, feel free to give us a call at 888-345-5509. Thanks again!
When looking at usage details I would like to see a summary of the total free-in-account minutes and airtime minutes used to date.
We appreciate you taking the time to comment, Bill. I’ve passed your suggestion on to our development team, but in the meantime, you can see a full breakdown of your calls. From My Account, just click the menu for Plans & Usage, then select View Usage Details. You will be able to see a full summary of the calls made on your account. If you ever have any questions about your usage, you can give us a call at 888-345-5509 and we will be happy to look at it with you. Thanks again!
when I purchased the doro 626 I thought I was getting access to the internet but after I had opened and gone through all the information I found that this phone did not give me internet access. I would appreciate if this had been on the box or somewhere I could have seen this before I purchased this phone.
We’re sorry for any confusion! You do have our Risk-Free Guarantee period to decide if the Doro is right for you. If not, we are happy to help you find a better fit for your needs. Just give us a call at 888-345-5509, and we can get that taken care of for you. Thank you for reaching out to us.