Our award-winning customer service team is always delighted to help you with any questions you have about your phone or your monthly plans. But we also know that many of you prefer the convenience of finding the information you need by yourself.
By using the My Consumer Cellular mobile app for Android smartphones or iPhones, you get access to handy tools for managing your account and also for troubleshooting any problems you may have with your service or device. And beginning this month, we’ve updated the app to make our Frequently Asked Questions (FAQ) section even more user-friendly!
Rather than having to search through the complete FAQ library on our website, you’ll now find answers to many of our most common inquiries under “Support” right on the My CC app. This “self-help” content will also display related questions, and even allow you to perform many of the required actions detailed in the answers.
This truly puts the control of your account right at your fingertips. You can manage your payments, change your monthly plan, and now get almost any answers you need all within the app! It also gives you convenient access to customer support anytime you need it. You can start a live chat with one of our agents or give us a call with the tap of a button.
If you’re the do-it-yourself type, you’ll enjoy having this handy tool available whenever you need it. And remember, if you can’t find it there, don’t hesitate to give us a call at (888) 345-5509, or use our online Chat tool to quickly reach one of our specialists. We’re available any way you need to make sure you always get the most out of your Consumer Cellular service.