Our award-winning customer service team is always delighted to help you with any questions you have about your phone or your monthly plans. But we also know that many of you prefer the convenience of finding the information you need by yourself.

By using the My Consumer Cellular mobile app for Android smartphones or iPhones, you get access to handy tools for managing your account and also for troubleshooting any problems you may have with your service or device. And beginning this month, we’ve updated the app to make our Frequently Asked Questions (FAQ) section even more user-friendly!

Rather than having to search through the complete FAQ library on our website, you’ll now find answers to many of our most common inquiries under “Support” right on the My CC app. This “self-help” content will also display related questions, and even allow you to perform many of the required actions detailed in the answers.

This truly puts the control of your account right at your fingertips. You can manage your payments, change your monthly plan, and now get almost any answers you need all within the app! It also gives you convenient access to customer support anytime you need it. You can start a live chat with one of our agents or give us a call with the tap of a button.

If you’re the do-it-yourself type, you’ll enjoy having this handy tool available whenever you need it. And remember, if you can’t find it there, don’t hesitate to give us a call at (888) 345-5509, or use our online Chat tool to quickly reach one of our specialists. We’re available any way you need to make sure you always get the most out of your Consumer Cellular service.


  1. Carl Ware says

    I’ve been upgraded by email, but I didn’t request it. Cannot reach CC at 6:40 PM EST which I think should be 3:40 PST. No other way to report this info. Thanks.

    reply to Carl


    will the netgear night hawk work with our acc.

    reply to SMITTLE,

  3. Kathy Hartman says

    I had problems with my phone and spoke with customer service and want to let you know that they were very helpful today 1/16/2020. He was so patient with me. I want to thank him for his help and I appreciate him and what he did for me. Problem fixed.

    reply to Kathy

  4. A says

    Wish your commercials didn’t only have people in their golden years.
    What about the rest of your customers

    reply to A

  5. Ed says

    The 10 gigabyte plan sounds
    Good for me. Now that says it is unlimited talk and text. Is there taxes also added anf?

    reply to Ed

    • Hi Ed, great question, thanks for asking! There are state and federal cell phone taxes that are added onto a bill for usage. If you have an invoice from a landline or your current cell phone provider, that would be the best way to see how much you’re being charged for that each month.

      reply to Jacob

  6. Charles A Everhart says

    1 would like to change my phone number.I can’t see a place on the website to request that. why?

    reply to Charles

  7. Jackie says

    Do you furnish free phones or are they for purchase only.

    reply to Jackie

    • Nicole at Consumer Cellular says

      Hi Jackie, while we don’t have free phones available with our service, we have a variety of phones available, starting as low as $30 plus tax. All of our phones can prices can be found on our website here.

      reply to Nicole

  8. Joe says

    Why does my Samsung 10Ae keep changing the way it operates — like the way to answer incoming calls? In general it changes frequently from it’s operating system??????

    Reply to Joe

    reply to Joe

    • Nicole at Consumer Cellular says

      Hi Joe, there are a few different ways that an incoming call may display on your phone depending on what you’re doing. On our website here, we have a video called “Receiving Calls” that shows some of these options, but you can also review other ways a call may come through by opening the User Guide on that page as well.

      reply to Nicole

  9. ann e shippey says

    I would like to hear any customer comments on Consumer Cellular land line–was it easy yo use and was there any draw backs to their land line service… Is the device competitive with ATT landline service? Any complaints or approvals?

    reply to ann

  10. Lillian says

    What is the difference what data I use and what you say I may use- which one do you charge me for? and possibly update?

    reply to Lillian

    • Hi Lillian, thank you for your question. The data that we charge for is any internet usage that takes place when the phone is not connected to a WiFi service. Usage showing up on the phone is not always an accurate read of what is being used. I’d recommend going to your online account here to keep an eye on usage. Or you can also give us a call at 800-686-4460 and we’d be happy to review usage with you.

      reply to Jacob

  11. Vic says

    Why does all the data recorded show up at 6:00 or 12:00?

    reply to Vic

  12. Ralph E Hollinger says

    I sent ur company a e mail late today. Did u respond ?? REHollinger

    reply to Ralph

  13. Brenda Griesser says

    While the CC plan is much more economical than AT&T, contacting customer service is terrible! Seems like CC needs to hire more people. Customers should not have to wait on hold for 15 or more minutes.

    reply to Brenda

    • Hi Brenda, thanks for your post. We understand how frustrating those hold times are and appreciate your patience with us as we work to hire and train more agents to assist you. If you do need assistance and are having trouble with reaching an agent over the phone, feel free to chat with us here as well.

      reply to Jacob

  14. Brenda Beckner says

    I am looking into your phone service for my mother can you tell me what the service is like in our area or is there some where I can go to see it? Thank you BB

    reply to Brenda

  15. Pat says

    I have 3 phones in my account, in the past I have been able to check each one separately to view calls made and rec’d..
    Lately I have not been able to do that, has that changed??

    reply to Pat

    • Hi Pat, great question! You should still be able to view each line’s usage separately. I would recommend visiting our website here on your computer. Once there, you can click on the option to view usage and on the left-hand side of the screen you can select the line you’d like to look at.

      reply to Jacob

  16. Judi M. says

    Hello…how can i make it so my Husband Richard can have access to my account not to use my phone or use minutes or text but just to be able to call you and the agent will give him the information he requests in my behalf. Is there a way on your web site for me to add him for this purpose? Thanks for your reply in advance.

    reply to Judi

  17. Joseph Toups says

    I cannot reset my apple Id and password because I forgot them. I have an apple IPhone xsMax that I purched from you and in setting up i didn’t know all the percularary and missed out getting correctec and cannot do anything with this phone but call friends. I did not buy this phone just for that because I have one allready.

    reply to Joseph

    • Hi Joseph, thanks for reaching out regarding this. We don’t have access to Apple’s database to help with getting those reset. However, you can give Apple a call at 1-800–692–7753 to speak with one of their agents for more assistance with getting that reset for you.

      reply to Jacob

  18. Jerald Chamberlain says

    I have a new Iphone6S and I do not know how to set this up. If I call the telephone number that is given will they help me and not get exasperated with me. I am 77 years old but I want to use a iPhone.

    reply to Jerald

    • Nicole at Consumer Cellular says

      Hi Jerald, we all understand that it can take some time to set up a new phone and to get used to it. Our friendly customer service team is there to help every step of the way. You can give us a call at 888-345-5509 and our team will be happy to assist you.

      reply to Nicole

  19. Joseph says

    I like mycc but I cannot access it on my iphone and I tried everything.

    reply to Joseph

    • Hi Joseph, thanks for your post. I’d recommend uninstalling the application completely from the phone, and then reinstall it before trying to access it. If you continue to have trouble with that, give us a call at 800-686-4460 or you can also chat with us here for further assistance.

      reply to Jacob

  20. James Maruska says

    Why can’t I use hyperlinks on most apps. I can click on view message in Facebook but other emails and messages do nothing. It used to work fine but now most links won’t function.

    reply to James

    • Nicole at Consumer Cellular says

      Hi James, we’d be happy to see what’s going on with the links. I recommend giving us a call at 888-345-5509 or starting a live chat with us here.

      reply to Nicole

  21. Barn says

    You have services in the US Virgin Islands, but when I put the US Virgin Islands zip code (00801) in the coverage area query, it says services are not available in US Virgin Island. Why the apparent inconsistency?

    reply to Barn

    • Nicole at Consumer Cellular says

      Hi Barn, thank you for taking the time to post. While we do have coverage available in the US Virgin Islands, we cannot set up an account for residents of the US Virgin Islands and we do not have local numbers available there.

      reply to Nicole

  22. francisco d escalera says

    why whenever i am on whats app or face book or reading an articule allways pop up ads is very bothersome

    reply to francisco

    • Hi Francisco, thanks for reaching out about this. What I would recommend for this issue would be to clear the cache and cookies for those applications, and your web browser on your phone. This clears things out and helps to clear this issue up. If you need any assistance with this, please give us a call at 800-686-4460 or you can also chat with one of our agents here.

      reply to Jacob

  23. William says

    I forgot my Voicemail password. How do I find it ?

    reply to William

    • Nicole at Consumer Cellular says

      Hi William, we don’t have your voicemail password available to provide you, but you can reset your voicemail password by calling us at 800-345-5509. During the automated prompts are playing, you can choose “Other Options”, and then “I forgot my voicemail password”. We can also help reset the password when speaking with an agent.

      reply to Nicole

  24. Mary Lou Kelley says

    I have a group of ladies that I play golf with. We text each other to set up tee times or ask questions. The problem I am Having is when I try to post something within that group it says I can only have 10 people in that group. I can read their texts but cannot send a reply. Is there any way to have more than 10 people in a group? Thanks for your help.

    reply to Mary

  25. Natalija Radisich says

    I want to block incoming calls from specific numbers. I’ve done that in the past but can’t locate where to do so. Please help. thanks

    reply to Natalija

    • Nicole at Consumer Cellular says

      Hi Natalija, you can block a caller on an iPhone by going to your phone’s call log. You’ll need to locate their call, tap the “i” icon next to their number, and then tap “Block this caller”. You can also find these steps through Messages and Mail on Apple’s website here.

      reply to Nicole

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