Our award-winning customer service team is always delighted to help you with any questions you have about your phone or your monthly plans. But we also know that many of you prefer the convenience of finding the information you need by yourself.
By using the My Consumer Cellular mobile app for Android smartphones or iPhones, you get access to handy tools for managing your account and also for troubleshooting any problems you may have with your service or device. And beginning this month, we’ve updated the app to make our Frequently Asked Questions (FAQ) section even more user-friendly!
Rather than having to search through the complete FAQ library on our website, you’ll now find answers to many of our most common inquiries under “Support” right on the My CC app. This “self-help” content will also display related questions, and even allow you to perform many of the required actions detailed in the answers.
This truly puts the control of your account right at your fingertips. You can manage your payments, change your monthly plan, and now get almost any answers you need all within the app! It also gives you convenient access to customer support anytime you need it. You can start a live chat with one of our agents or give us a call with the tap of a button.
If you’re the do-it-yourself type, you’ll enjoy having this handy tool available whenever you need it. And remember, if you can’t find it there, don’t hesitate to give us a call at (888) 345-5509, or use our online Chat tool to quickly reach one of our specialists. We’re available any way you need to make sure you always get the most out of your Consumer Cellular service.
I’ve been upgraded by email, but I didn’t request it. Cannot reach CC at 6:40 PM EST which I think should be 3:40 PST. No other way to report this info. Thanks.
Hi Carl, thanks for your post. Reviewing your account I’m seeing we were able to speak with you regarding this as of this morning. If you have any other questions regarding your account, please give us a call at 888-548-6490 or chat with us here.
will the netgear night hawk work with our acc.
Hi Rhonda, thanks for your question. If the phone is unlocked and GSM-compatible, it may work on our network. We can’t guarantee that all models will be compatible, but we’ll do all that we can to see if we can get them working on our service.
I had problems with my phone and spoke with customer service and want to let you know that they were very helpful today 1/16/2020. He was so patient with me. I want to thank him for his help and I appreciate him and what he did for me. Problem fixed.
Hi Kathy, thanks for taking the time out of your day to let us know about this experience! I’ve gone ahead and passed your feedback on to our agent and his supervisor so that he can be recognized for a job well done.
Wish your commercials didn’t only have people in their golden years.
What about the rest of your customers
Hi A, we appreciate you taking the time to give us that feedback on our commercials. I’ve gone ahead and sent that on to my marketing team so that we can look into that further moving forward in the future. Thank you!
The 10 gigabyte plan sounds
Good for me. Now that says it is unlimited talk and text. Is there taxes also added anf?
Hi Ed, great question, thanks for asking! There are state and federal cell phone taxes that are added onto a bill for usage. If you have an invoice from a landline or your current cell phone provider, that would be the best way to see how much you’re being charged for that each month.
1 would like to change my phone number.I can’t see a place on the website to request that. why?
Hi Charles, thanks for your question. If you’d like to change your number, you will need to give us a call at 800-686-4460 or you can also change it by chatting with us here.
Do you furnish free phones or are they for purchase only.
Hi Jackie, while we don’t have free phones available with our service, we have a variety of phones available, starting as low as $30 plus tax. All of our phones can prices can be found on our website here.
Why does my Samsung 10Ae keep changing the way it operates — like the way to answer incoming calls? In general it changes frequently from it’s operating system??????
Reply to Joe
Hi Joe, there are a few different ways that an incoming call may display on your phone depending on what you’re doing. On our website here, we have a video called “Receiving Calls” that shows some of these options, but you can also review other ways a call may come through by opening the User Guide on that page as well.
I would like to hear any customer comments on Consumer Cellular land line–was it easy yo use and was there any draw backs to their land line service… Is the device competitive with ATT landline service? Any complaints or approvals?
What is the difference what data I use and what you say I may use- which one do you charge me for? and possibly update?
Hi Lillian, thank you for your question. The data that we charge for is any internet usage that takes place when the phone is not connected to a WiFi service. Usage showing up on the phone is not always an accurate read of what is being used. I’d recommend going to your online account here to keep an eye on usage. Or you can also give us a call at 800-686-4460 and we’d be happy to review usage with you.
Why does all the data recorded show up at 6:00 or 12:00?
Hi Vic, great question! Data usage is reported to us usually between 24-48 hours after it has actually been used and has specific times for when it is. Those times include 12:00 AM, 6:00 AM, 12:00 PM, and 6:00 PM.
I sent ur company a e mail late today. Did u respond ?? REHollinger
Hi Ralph, we do not have an email support team available. If you need any assistance, I recommend calling us at 888-345-5509 or chatting with us here.
While the CC plan is much more economical than AT&T, contacting customer service is terrible! Seems like CC needs to hire more people. Customers should not have to wait on hold for 15 or more minutes.
Hi Brenda, thanks for your post. We understand how frustrating those hold times are and appreciate your patience with us as we work to hire and train more agents to assist you. If you do need assistance and are having trouble with reaching an agent over the phone, feel free to chat with us here as well.
I am looking into your phone service for my mother can you tell me what the service is like in our area or is there some where I can go to see it? Thank you BB
Thank you for taking the time to post, Brenda. You can review the coverage in your area on our website here.
I have 3 phones in my account, in the past I have been able to check each one separately to view calls made and rec’d..
Lately I have not been able to do that, has that changed??
Hi Pat, great question! You should still be able to view each line’s usage separately. I would recommend visiting our website here on your computer. Once there, you can click on the option to view usage and on the left-hand side of the screen you can select the line you’d like to look at.
Hello…how can i make it so my Husband Richard can have access to my account not to use my phone or use minutes or text but just to be able to call you and the agent will give him the information he requests in my behalf. Is there a way on your web site for me to add him for this purpose? Thanks for your reply in advance.
Hi Judi, great question! If you’d liked to add a secondary user to the account, such as your husband, we would need to have you give us a call so that we can get him added for you. You can reach one of our agents by giving us a call at 800-686-4460.
I cannot reset my apple Id and password because I forgot them. I have an apple IPhone xsMax that I purched from you and in setting up i didn’t know all the percularary and missed out getting correctec and cannot do anything with this phone but call friends. I did not buy this phone just for that because I have one allready.
Hi Joseph, thanks for reaching out regarding this. We don’t have access to Apple’s database to help with getting those reset. However, you can give Apple a call at 1-800–692–7753 to speak with one of their agents for more assistance with getting that reset for you.
I have a new Iphone6S and I do not know how to set this up. If I call the telephone number that is given will they help me and not get exasperated with me. I am 77 years old but I want to use a iPhone.
Hi Jerald, we all understand that it can take some time to set up a new phone and to get used to it. Our friendly customer service team is there to help every step of the way. You can give us a call at 888-345-5509 and our team will be happy to assist you.
I like mycc but I cannot access it on my iphone and I tried everything.
Hi Joseph, thanks for your post. I’d recommend uninstalling the application completely from the phone, and then reinstall it before trying to access it. If you continue to have trouble with that, give us a call at 800-686-4460 or you can also chat with us here for further assistance.
Why can’t I use hyperlinks on most apps. I can click on view message in Facebook but other emails and messages do nothing. It used to work fine but now most links won’t function.
Hi James, we’d be happy to see what’s going on with the links. I recommend giving us a call at 888-345-5509 or starting a live chat with us here.
You have services in the US Virgin Islands, but when I put the US Virgin Islands zip code (00801) in the coverage area query, it says services are not available in US Virgin Island. Why the apparent inconsistency?
Hi Barn, thank you for taking the time to post. While we do have coverage available in the US Virgin Islands, we cannot set up an account for residents of the US Virgin Islands and we do not have local numbers available there.
why whenever i am on whats app or face book or reading an articule allways pop up ads is very bothersome
Hi Francisco, thanks for reaching out about this. What I would recommend for this issue would be to clear the cache and cookies for those applications, and your web browser on your phone. This clears things out and helps to clear this issue up. If you need any assistance with this, please give us a call at 800-686-4460 or you can also chat with one of our agents here.
I forgot my Voicemail password. How do I find it ?
Hi William, we don’t have your voicemail password available to provide you, but you can reset your voicemail password by calling us at 800-345-5509. During the automated prompts are playing, you can choose “Other Options”, and then “I forgot my voicemail password”. We can also help reset the password when speaking with an agent.
I have a group of ladies that I play golf with. We text each other to set up tee times or ask questions. The problem I am Having is when I try to post something within that group it says I can only have 10 people in that group. I can read their texts but cannot send a reply. Is there any way to have more than 10 people in a group? Thanks for your help.
Hi Mary Lou, thanks for your question! The carrier only allows for a message to be sent to up to ten contacts at a time, we don’t have a way to increase this number for texts. However, you can use a messaging app to send a message to more contacts.
I want to block incoming calls from specific numbers. I’ve done that in the past but can’t locate where to do so. Please help. thanks
Hi Natalija, you can block a caller on an iPhone by going to your phone’s call log. You’ll need to locate their call, tap the “i” icon next to their number, and then tap “Block this caller”. You can also find these steps through Messages and Mail on Apple’s website here.