Wi-Fi Calling with Consumer Cellular: A Comprehensive Guide

What is Wi-Fi Calling?

Wi-Fi calling is an innovative feature that allows you to make and receive calls over a Wi-Fi network instead of using traditional cellular networks. This technology is especially beneficial in areas with weak cellular reception, ensuring you stay connected with loved ones and business associates.

How Does Wi-Fi Calling Work?

Wi-Fi calling works by using your Wi-Fi connection to facilitate voice calls. When you enable Wi-Fi calling on your device, it seamlessly switches between cellular and Wi-Fi networks to provide the best call quality. This technology is integrated into modern smartphones and is supported by most carriers, including Consumer Cellular.

Wi-Fi Calling Setup: How to Turn on Wi-Fi Calling

Enabling Wi-Fi calling is straightforward. Here’s a quick guide on Wi-Fi calling setup:

  1. Open your phone’s settings: Navigate to the settings menu on your device.
  2. Select ‘Phone’ or ‘Connections’: This option may vary depending on your device.
  3. Enable Wi-Fi calling: Look for the Wi-Fi calling option and toggle it on.

Benefits of Wi-Fi Calling

Wi-Fi calling comes with numerous advantages:

  • Enhanced Call Quality: Experience crystal-clear voice quality, especially in areas with poor cellular reception.
  • Seamless Integration: Calls made over Wi-Fi appear as regular calls on your phone, ensuring a seamless user experience.
  • Cost-Effective International Calls: An important advantage of Wi-Fi calling is its ability to reduce costs while traveling internationally. By using Wi-Fi calling, you can avoid international data usage. These calls, however, will still incur international roaming charges.

Understanding Wi-Fi Calling Limitations

While Wi-Fi calling is highly beneficial, it’s important to understand its limitations. Call quality largely depends on the strength and speed of your Wi-Fi connection. However, these concerns are significantly reduced with Consumer Cellular’s approach. Our service is designed to automatically select the strongest signal available – if your Wi-Fi signal is weak, the system will seamlessly switch to the cellular network and vice versa. Our robust network and support ensure you consistently experience the best possible call quality.

Consumer Cellular’s Auto-Upgrade Feature

Alongside Wi-Fi calling, Consumer Cellular offers an auto-upgrade feature for your convenience. This feature ensures that if you exceed your current plan’s data limits, you’re automatically upgraded to a plan that covers your data usage. This approach guarantees the best possible rate without surprises or additional overage fees.

Flexibility and Control

Consumer Cellular recognizes that your mobile usage may vary from month to month. If you find yourself auto-upgraded one month but expect lower usage in the next, you have the flexibility to switch back to your previous plan with ease. This can be done by calling Consumer Cellular at our toll-free number (888) 345-5509 or logging into your MyAccount on the Consumer Cellular website. This level of control ensures that you can manage your mobile plan and expenses effectively, aligning with your actual usage needs.

Is Wi-Fi Calling Available on All Devices?

At Consumer Cellular, we offer Wi-Fi calling on a wide range of smartphones. For iPhone users, models from iPhone 5C and newer support this feature. Android users will find Wi-Fi calling available on most devices running Android 6.0 or newer. Here’s how to check if your phone supports Wi-Fi calling:

For iPhone (5C and newer):

  1. Go to Settings: Access your phone’s settings.
  2. Select Phone: Find the ‘Phone’ option.
  3. Check Wi-Fi Calling: Look for the ‘Wi-Fi Calling’ option to see if it’s available.

For Android (Android 6.0 and newer):

  1. Open Settings: Access your phone’s settings.
  2. Go to Connections or Network & Internet: Find this section in the settings.
  3. Look for Wi-Fi Calling: Check if the ‘Wi-Fi Calling’ option is present.

Does Wi-Fi Calling Use Data from My Plan?

Wi-Fi calling uses your Wi-Fi network, not the data from your Consumer Cellular plan. To enable it, read our instructions below:

For iPhone:

  1. Open Settings: Start by going into your iPhone’s settings.
  2. Tap on Phone: Select the ‘Phone’ settings.
  3. Select Wi-Fi Calling: Find and tap on ‘Wi-Fi Calling.’
  4. Toggle On: Enable ‘Wi-Fi Calling on This iPhone.’

For Android:

  1. Open Settings: Access your Android’s settings.
  2. Tap on Connections or Network & Internet: Choose this option.
  3. Select Wi-Fi Calling: Locate ‘Wi-Fi Calling.’
  4. Enable the Feature: Turn on Wi-Fi calling.

Do you have a different phone? Click here, find your phone, and search ‘Wi-Fi calling.’

Can I Make International Calls Using Wi-Fi Calling?

Yes, international calls are possible with Wi-Fi calling. Standard roaming rates apply, just as they would over a cellular connection. iPhone and Android users can enable this feature as they would for any Wi-Fi call.

How Secure is Wi-Fi Calling?

Security is paramount for us. Wi-Fi calling through Consumer Cellular is encrypted, providing safe communication. Both iPhone and Android devices automatically secure Wi-Fi calls, ensuring your conversations remain private.

What Should I Do If I Experience Poor Call Quality with Wi-Fi Calling?

Check your Wi-Fi signal strength first. If it’s weak, try moving closer to the router. Reset your network settings with these instructions:

For iPhone:

  1. Check Wi-Fi Signal: Ensure strong Wi-Fi connectivity.
  2. Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings if needed.

For Android:

  1. Check Wi-Fi Signal: Confirm your Wi-Fi connection is strong.
  2. Toggle Wi-Fi: Go to Settings > Connections or Network & Internet > Wi-Fi and toggle it off and on if needed.

Can I Switch Off Wi-Fi Calling? If So, How?

Turning on or off Wi-Fi calling gives you full control over when to use Wi-Fi calling. To turn off Wi-Fi calling, follow these steps:

For iPhone:

  1. Go to Settings: Access your iPhone’s settings.
  2. Select Phone: Choose ‘Phone’ settings.
  3. Tap Wi-Fi Calling: Find the Wi-Fi calling option.
  4. Toggle Off: Disable ‘Wi-Fi Calling on This iPhone’.

For Android:

  1. Open Settings: Access your Android’s settings.
  2. Tap on Connections or Network & Internet: Choose this option.
  3. Select Wi-Fi Calling: Find the Wi-Fi calling setting.
  4. Disable the Feature: Turn off Wi-Fi calling.

Will Wi-Fi Calling Work During a Power Outage?

Wi-Fi calling requires an active Wi-Fi network. If your router is battery-backed or you have an alternative power source, Wi-Fi calling will continue to work. Both iPhone and Android devices will switch to cellular networks automatically if Wi-Fi is unavailable.

How Does Wi-Fi Calling Impact Battery Life?

Wi-Fi calling uses a similar amount of battery as regular calls. Continuously being connected to Wi-Fi might increase battery usage. iPhone and Android users can monitor their battery usage in their device settings.

Can I Use Wi-Fi Calling in Airplane Mode?

Yes, you can use Wi-Fi calling in airplane mode. Just enable Wi-Fi after switching to airplane mode. This can be done from the Control Center on iPhone or the Quick Settings panel on Android. Follow these steps:

For iPhone:

  1. Enable Airplane Mode: Switch your iPhone to Airplane Mode.
  2. Open Control Center: Swipe to access the Control Center.
  3. Activate Wi-Fi: Turn on Wi-Fi while in Airplane Mode.

For Android:

  1. Enable Airplane Mode: Put your Android phone in Airplane Mode.
  2. Pull down Quick Settings panel: Access the Quick Settings.
  3. Activate Wi-Fi: Enable Wi-Fi while in Airplane Mode.

How Can I Check If My Wi-Fi Calling Is Active?

For iPhone, look for ‘Wi-Fi’ next to your carrier name in the status bar. On Android, a Wi-Fi calling icon will appear at the top. Both devices display these indicators after you make a call.

What Happens If I Move Out of Wi-Fi Range While on a Call?

Our service is designed to transition seamlessly from Wi-Fi to cellular. On both iPhone and Android, if you move out of the Wi-Fi range, the call will continue on the cellular network without dropping.


Wi-Fi calling is a feature that enhances your calling experience, especially in areas with limited cellular coverage. Consumer Cellular’s commitment to providing this service and the convenience of automatic plan upgrades position us as a leading choice for your mobile needs. For more information about Wi-Fi calling and how it can benefit your communication needs with Consumer Cellular, contact our support team.