Since most of us rely so heavily on cellular phones, knowing how to confidently use them is essential. Consumer Cellular customers have the leg up on that. That’s because we have a 100% U.S.-based support team to walk you through any issue, step by step. Plus, we provide fun instructional videos to watch and learn from.
Our how-to videos have already been viewed more than seven million times. We produce them for each of our phones, too, so each video is tailored to the featured device. Many customers like them because it’s easy to follow along at their own pace.
Brand new versions, ready for your viewing —
Seeing the need to give our cell phone videos a makeover, we recently improved the production quality. Now, they’re more engaging than ever to watch. You’ll notice the new format with the actor and narrator interacting on set as well as plenty of close-ups of the device. Watch the Voicemail Video at the top of this page to see for yourself.
Thorough, helpful content on your schedule —
The topics cover everything you need to know to get started such as the product overview and setup process. You’ll learn how to take pictures, make calls, add contacts to your address book and more. We’ll even tell you about great shortcuts to use and other device-specific features. Once you’ve watched these how-to videos, you may even feel like an expert!
Just look for the “Manuals & Videos” section on the Consumer Cellular Support Page. Here’s a tip: If viewing these videos on your cellular device, be sure to use a Wi-Fi connection, so you don’t consume too much of your data plan.
These how-to videos are just another way we’re going the extra mile and providing unending support to you. Have a look, and please let us know what you think. Our award-winning customer service team also offers one-on-one assistance, answering any other questions or suggesting some great tips. Feel free to reach them on the phone at 888-345-5509.
I thought the previous “HT” video were very good & informative … leave it to CC to make a great tool even better! Thanks Consumer Cellular!
Thank you, Rick! We appreciate your lovely compliment!
How to set up voicemail
Hi K., you can set up voicemail by holding “1” on the keypad and then follow the audio prompts. If you have any trouble, you can call us at 888-345-5509 or chat with us here.
How do I set up my cellphone
Hi Michael, thanks for your post! The set up can vary depending on the phone. If you need some assistance with this process, feel free to give us a call at 800-686-4460 or chat with us here and we’d be happy to walk you through it.
Great video,but how do I actually ACTIVATE my sim card. Per the instructions it said its on the website. I don’t see it? =(
Great question, Ally! I see that we have a SIM card on the way to you now. Once you receive it, just call the phone number listed on your SIM card’s packaging. We’ll ask you for the activation code, which is included with the SIM card. From there, we’ll walk you through installing it in your phone, and that’s it! You’ll be up and running, and enjoying our service in no time. If we can answer any questions for you in the meantime, just give us a call at 888-345-5509. We’re happy to assist you. Thank you for taking the time to reach out to us, and we look forward to serving you!
Just received my new sim card how do I get a new password? Thanks
Hi Hazel, if you’re interested in setting up a security passcode for when you call in, you can do that by speaking with an agent at 888-345-5509. Otherwise, if you want to set up your online account and create a new password for it, you can do that here.
On the bill there used to be a chart that showed how many minutes, texts and data you had, and it showed how much was used for the month. Its not on the bill anymore. Is there a way to get it back? I’d like to know if I am getting close to the limit, and the chart is the fastest way to look it up.
Thank you for taking the time to comment, Luanne. We don’t offer the chart on our invoices, but you can view it on our My CC app, or when you login to the My Account section of our website. You can also give us a call at 888-373-1777 to check your current usage. Whichever option works best for you, we’re happy to help you stay in control of your plan. Thank you again for posting today!
I really didn’t understand any of this…
Thank you for taking the time to comment, Liz. We’re always available to help you over the phone if that works better for you. Just call us at 888-345-5509, and we’ll be happy to walk you through your phone’s features or work with you on troubleshooting. We want you to feel good about your phone and your service. We appreciate you commenting today!
I have a j3, why do I have an email app and a gmail app? I want to use gmail only,is that doable? If so, how do I eliminate the email icon and app?
That’s a great question, Donald. All Android devices have the ability to use Gmail, and some come with an additional email app as well. It really comes down to preference, as some people like one more than the other. If the email app came preinstalled on your device, chances are you won’t be able to remove it. You can remove the shortcut from your home screen, usually by pressing on the app and holding it until a trash icon or remove option appears. We’re happy to answer any other questions you may have about your device at 888-345-5509. Thanks for taking the time to post, and we hope you have a great day!
I have the moto g, is there any way to turn off spell check in the “text” mode, it is annoying and inserts words or corrects words i do not want corrected?
We can help you with that, Vic. Start with going to your Settings app, then scroll down and go to “Language & input”. From there, select the settings icon to the right of “Google Keyboard” or whichever keyboard is currently listed as “on”. Then go to “Text Correction”, then “Auto-correction”. From there, select “off”. We can also walk you through the process, just give us a call at 888-345-5509. You’ll no longer need to spend time correcting your texts or emails! Thank you for reaching out to us, and we hope you have a great day!
On June 3 I disconnected a number, therefore I am looking for my decrease in my monthly bill?? I’m seeing that my next bill is the same???? It should be half the amount. Please explain. Thank you.
Thank you for asking, Lisa. We apologize for any confusion. Due to the way we bill in arrears, your current bill actually shows the usage for the previous month, since we only bill you for service used, and never in advance. Your next bill will reflect the changes you made on June 3rd. We would be happy to go over your invoice with you further if you like, just give us a call at 888-345-5509. Thank you for reaching out to us, and we hope you have a wonderful day!
How old do you have to be to get service
Thank you for asking, Beth. You need to be 18 years old to have your own account. Someone younger can be added to an existing family plan as needed. If we can answer any questions for you about our service, we would be happy to assist you at 888-345-5509. Thank you!
Is there any way I can disconnect a number from my account on line, in My Account, or do I have to call customer service?
Thank you for reaching out to us, Robert. In order to remove a line of service, we will need you to give us a call at 888-345-5509. We’ll be happy to take care of that for you in no time at all. Thank you for taking the time to comment today!
I have a flip phone now and thinking about advancing on to a phone offering a GPS. I am new in the area and don’t drive much because I’m afraid of getting lost.
Thank you for commenting, Phyllis. Having the ability to use GPS does provide peace of mind. This feature is available with our smartphone models, as long as you have a text and data plan. As a reminder, using the GPS function does use data from your plan, so we recommend turning it off until you need to use it. You can see our variety of smartphones at your local Target or Sears store, or you can view them on our website here. Thank you again for taking the time to post today!
why we can’t hook up to get apps on these cellphones?
Thank you for reaching out to us, James. I see that you’re using our SIM card option at the moment. To download apps from the Play Store, you will need data capabilities. If you can’t use data currently, we may need to troubleshoot some of your settings over the phone. In the meantime, you can download apps from the Play Store while using Wi-Fi. Just open the Play Store app on your phone while connected to Wi-Fi, and you should be able to download any apps you like. Please give us a call at 888-345-5509, and we’ll be happy to help you! Thank you again for taking the time to comment.
I ave a question . Why CAN’T I CHARGE my phone I have had it plugged in since yesterday and it is still dead. Can someone help me with this problem.I have the envoy flip phone . It is the only phone I have and I am los without it. I don’t have a landline. Please help do I need a new phone.
Thank you for reaching out to us, Barbara. I took a look at your account, and I see that Matthew, our customer service representative was able to contact you via email and provide you with some troubleshooting steps. If there is anything else we can assist you with, please let us know. We’re happy to assist you at 888-345-5509. Thank you again for taking the time to comment, and we hope you have a wonderful day!
Any more news on when the Huawei Ascend Mate 2 will be getting the Lollipop update? Very interested in knowing if CC will allow this. Thanks
Thank you for asking, John. Software updates are provided by the phone manufacturer, so we don’t have any information as to when they will become available. If the update should become available, we will be happy to assist you in installing it. If we can answer any questions about your Mate 2, please feel free to give us a call at 888-345-5509. Thank you for reaching out to us today!
If and when the manufacturer makes this available, then will CC allow the update?
Thank you for asking, John. If the manufacturer provides the update, we will be happy to assist you in installing it. When any type of update becomes available, you’ll see a prompt to download it on your phone that comes from the manufacturer. You’ll just need to follow the prompts and complete the steps. That’s it! And if you run into any problems, you can give us a call at 888-345-5509. In the meantime, we will keep you informed here on our blog or on our social media channels regarding availability. Thank you again for commenting!
My friend, a new C/C customer, wants to call friends in Canada from here in California. How does she do this. She is a new user of any cell phone.
Great question, Merrill. We offer very affordable international rates for our customers. All your friend needs to do is visit our International Calling page here. All they need to do is dial 1 + area code + number + SEND for a call to Canada. If there are any questions we can answer, we are available at 888-345-5509. Also, don’t forget about your refer a friend bonus! Both you and your friend get $10 for the referral. Thank you for reaching out to us today!
I was told it cost 4 cents a minute when you call Canada.
Hi Cheryl, it does cost $0.04 per minute when calling to Canada. You can find our international calling rates here.
I’m not sure which category to post my comments under…..I just checked my account it states I am being billed 19.04, I have the 250 min plan I thought it was 16.63 and my billing date is 7-22-15. The nice representative said I would be credited for that difference as of this date 07-04-2015 I see no adjustments…Am I missing some point here? I might add if this keeps up I will have to say bye bye consumer cellular. I hope so, I do like the neat lil cell phone. It’s just right for my limited budget .
Thank you for commenting, Don. This is a common question, and the answer is almost always in regards to taxes. The taxes are added to your bill in addition to your plan, and are determined by the local government in your area. I took a look at your account and I see that Marie, our customer service team member, was able to assist you with this issue. We appreciate that you’ve reached out to us, and please let us know if we can assist you further. We’re available at 888-345-5509 if you need us. Thanks again for the comment, and we hope you have a wonderful day!
thanks Ashley.. for clearing my up my billing information concerns…..and yes you all have a great day too
I am having a very difficult time programming my flip phone for voice mail. I have tried numerous times to watch the video and follow it. I am asked for a PASSWORD, but no help in getting one to fit the situation. I am later asked for another number and I have no idea where to find this number. I need to work with someone live on the phone who will take me step-by-step through the process so I will accomplish something. My wife has phoned me and if I am not available, it immediately goes to voice mail. I don’t know how to receive this voice message or how to erase it. The video does not meet my needs. I am sorry about that. Otherwise I like my new flip phone when I can call directly and have the other person answer the call from me.
Thank you for commenting, Joe. I understand your frustration, so we had Andrew, our customer support team member, give you a call. He was able to make some changes to your voicemail account that should make the setup much easier. We’re also available at 888-345-5509 if you need anything else at this time. Thank you for reaching out to us today, and we hope you continue to enjoy your new phone!
I have an iPhone5. The Voicemail app does not visually display the messages received. The messages are there and I can retrieve them by hitting “1” on the keypad display. Is Visual Voicemail available with CC?
Thank you for the comment, Sami. I was able to take a look at your account, and made sure the feature was active. I synced your settings, so please turn your phone off, then back on again and that should resolve the issue. If the problem persists, we’re happy to troubleshoot it further over the phone at 888-345-5509. We appreciate you taking the time to reach out to us, and we hope you have a great day!
How do I change my e-mail provider info?
Thank you for asking, Mercedes. I see you are using the Samsung Rugby Smartphone. You can go to your Email app, then go to the email settings menu. From here, you can change your email addresses, passwords and more. And as always, we’re available to help you over the phone at 888-345-5509 if that is more convenient for you. We’re happy to help you! Thank you again for taking the time to reach out to us today!
My new Huawei Vision 2 phone has denied me access to anything! I can’t even call out on it. What do I do?? I received it Friday and was able to load 1 contact number before problems began to occur.
We’re here to help, Stan! First, make sure that the SIM card is fully inserted into the phone, and that the back cover is in place. Then, try to turn the phone on, then off again. If that doesn’t resolve the issue, please give us a call at 888-345-5509. It’s best to use a different phone so that we can troubleshoot your Vision 2 together. We’ll work with you to get the issue resolved. Thank you for bringing this to our attention, and we look forward to getting your new phone up and running.
I seem to recall when I first signed onto CC that an option was to
have the regular home phone number as one of the numbers but
in looking thru the website, I don’t see that option any longer.
I presently get my landline calls thru Vonage on the Time Warner
internet. That service is now starting to give problems and I want
to go over to strictly cell service. Thank you.
Hi William! You can definitely transfer your home phone number over to our service. If you’re interested in pursuing that option, please feel free to give us a ring at 888-345-5508. It would be best to have the account number from your landline provider handy when you call. Thanks for asking!
Could not work out voice mail on Doro Easy per booklet or on phone with rather brusque female, so went to Sears at Valley View Mall in Dallas. They are down to a skeleton staff over the whole store thus have no specific person in the telephone/cell department. An appliance salesman talked with us and had no idea how to work on Consumer Cellular phones. FYI they have no optical department or plumbing department either. We asked why they didn’t close!
We’ll try Target for help.
We apologize for the frustration, Mrs. Stallings. Many of the retail associates at Target and Sears are wonderful resources for helping you select the right phone, but they don’t necessarily have the information available to help with issues such as this. We’re happy to help you over the phone at 888-345-5509, or you can try our helpful How-To video on voicemail. It will walk you through the process step-by-step. You can view it at ConsumerCellular.com/Info/PhoneDetails/571#videos. Whichever option is most convenient for you, we’re happy to assist you with your Doro. Thank you for commenting, and we hope you have a wonderful day!
I have a galaxy note 4 that I brought over from another carrier and I’m having a hard time setting up voicemail…
I’ve done what the video shows but, when I press 1 like it says to, my phones voice mail is still connected to the other company and it says your “call can not be completed as dialed”
Any help would be appreciated!
Thank you for bringing this to our attention, Charlotte. It sounds like we need to verify some of the settings on your phone. Can you give us a call at 888-345-5509? We’ll walk you through the settings on your phone and get that resolved. Thank you!
I have forgotten my voice mail password. I set it up way back when and never used it until now and…can you help?
We’re happy to help you with that, Bob. Just give us a call at 888-345-5509, and we can reset it for you. We look forward to getting that fixed for you!
I called about 15 minutes ago and am still waiting for someone to help with my new phone. That is so unusual for CC I wondered if there was a problem there.
We apologize for the wait time, Julie. I took a look at your account, and I see that Jason, our account advisor, was able to help you. In general, our call volume is a bit higher in the evenings, so we encourage you to try our callback option if that is more convenient for you. We’re glad to see that everything was taken care of, and if we can assist you with anything else at this time, please give us a call at 888-345-5509. Thank you for posting!
I have a Samsung Galaxy 5 with a SIM card you provided. I need to retrieve my Voicemail messages. The phone wants to send me to my old voicemail at *86. What is your voicemail number and how do I change it in my phone?
Thank you for asking, Jim. We’re happy to help you with this over the phone at 888-345-5509. Our advisors will walk you through this in no time so you can start checking your messages. We appreciate you taking the time to post, and we look forward to speaking with you!
Do you know why there would be a 8 to 12 hour delay in receiving a voicemail from a caller?
Hi Chris. That’s a good question. I’ve experienced that myself; it typically happens when I’m in an area with poor cellphone reception or when I’m in the middle of a road trip and traveling great distances while my phone is trying to connect to various cellphone towers along the way. Sometimes, the simple act of powering your phone completely off for several minutes can help restore things to order. However, if you’re still having trouble, please feel free to contact us at either [email protected] or at 888-345-5509 and we’ll be more than happy to assist you. Thank you.
I don’t keep my phone within reach at all times and find I’m missing calls. Is there a way to extend the rings or time before calls go to voicemail? Thank you.
We’re happy to help you with that, Susan. You can have up to 30 seconds of ring time (about 5-6 rings) if you like. Just give us a call at 888-345-5509 and we can help you adjust that. Thank you for reaching out to us!
How do I answer a call waiting when I am on a call?
Thank you for asking, Martha! I reviewed your account and see that you’re using an Envoy flip phone. When you receive a call from another person when you’re already speaking to someone, you’ll see an option appear in the center of the screen that says “Answer”. If you would like to do just that, press the center button to do so. You can even see it in action in our video here. And of course, please don’t hesitate to call us at 888-345-5509 if you have any other questions. We appreciate you posting, and we hope you have a great day!
I am still having problems setting up my email. When I start by pressing the 1 key, all it says is empty. I haven’t done anything to it at all. Does this mean that it has been previously set up, because I don’t have a password, or anything?
Thank you for posting, Cheryl! It sounds like we may need to adjust some of your phone’s settings to allow you to access your voicemail and messages. Please give us a call at 888-345-5509 at your convenience, and we will be happy to help you! We appreciate you taking the time to reach out to us, and we look forward to speaking with you!
attempted to enter new password on my cell phone unable to do so, text keep saying wrong password, retry, The icon on my phone indicates
sign-in error for my email on my cell phone. Can you help me, I am a cellular customer?
Thank you for posting, Edith. First, please try turning your phone off, then back on again. If you’ve elected to change your password or if you’ve updated your Gmail account information, this may allow for the change to be completed so that your new password will work. If that doesn’t resolve the issue, we’re happy to do some additional troubleshooting with you over the phone at 888-345-5509. We appreciate you taking the time to post!
Frequently, when my phone rings, I go to answer and the word “answer” disappears and I am unable to answer.
Help, am thinking of changing companies if this does not get fixed.
That sounds frustrating, Delores! I reviewed your account, and I see that Vanessa, our account advisor, was able to fix this issue and assist you with your contacts. If the issue happens again or if we can help you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to reach out to us, and we hope you have a lovely day!
How do you dismantle voice mail?
We can help you do that, Merie. Please give us a call at 888-345-5509 at your convenience, and we can do that for you. Thanks for reaching out to us, and we look forward to speaking with you!
Just received y new Samsung Galaxy J7. Now how do I transfer my ‘phone numbers from my current phone to the new one??
That’s a great question, Mavis! We have a How-To video that will walk you through transferring your contacts via the SIM card from your previous phone. You can view it and other helpful tutorials here on our website. If you run into any issues or find yourself with additional questions, please feel free to call us at 888-345-5509. Thank you for taking the time to post, and we hope you enjoy your new smartphone!
I have a Samsung Galaxy J7 and I just got a message on my phone to download an update. I don’t have Wi-Fi. If I press download, will I be charged, and if so, how much?
Thank you for posting your question, Jeanne! If you don’t have access to Wi-Fi, the update will use data from your plan. The exact amount used is dependent on the update. If possible, we would recommend visiting a friend or neighbor, or a location such as a library that has Wi-Fi available. That way, you can download the update without using your data. If you have any other questions, we’re happy to assist you at 888-345-5509. We appreciate you reaching out to us!
I just returned from Target and after much delay -for the gentleman assisting me, he finally reached Consumer Cellular. My new phone was finally set up with a local number. I have kept my current cellphone until I can learn to use the new one. (Never had a smart phone before) I came home and called the new phone from my old phone and it didn’t even ring. I got the message that the voice mail box has not been set up. Now what do I have to do and how do I get to the video on the iPhone SE?
Thank you for reaching out to us, Joan. To setup your voicemail, please press and hold the “1” key, then follow the prompts that are given. You can watch our How-To video here to see the process in action. If we can help you with any other questions you may have about voicemail or your service, please give us a call at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we hope you have a lovely day!
Thanks for your prompt reply. One more question. If I use my library for their Wi-Fi to download updates on my Samsung Galaxy J7, do I need to plug into something or is the Wi-Fi automatically connected to my phone.
That’s a great question, Jeanne! Your library may require a password to access the Wi-Fi network, which is usually posted or available from a librarian. You’ll tap the Wi-Fi symbol on your phone, then you will see a list of available networks, including your library’s. If you have any other questions, we’ll be happy to answer them for you here on the blog or at 888-345-5509. Thanks for posting today!
I have a Samsung Galaxy J7. When I use the camera on my phone does that use up my data? I don’t have Wi-Fi or unlimited data.
Thank you for asking, Jeanne! When you use the Camera feature, you won’t be using data from your plan. You’ll only use data if you post your photos to Facebook or send them in an email, which both require access to the internet via your data connection. We’re happy to answer any other questions you may have at 888-345-5509, so please don’t hesitate to call. We appreciate you taking the time to reach out to us, and we hope you have a lovely day!
while I was texting my daughter–her # and all of her messages disappeared. How do I put her name &# back in the listing I have an ALCATEL ONE TOUCH
Thanks for reaching out to us, Jeanne! I was able to take a look at your account, and I see that you’re using the Alcatel Pop 3. First, please try going to your contacts list and see if your daughter is saved there. If that is the case, you should be able to send her a text by tapping the text message icon from the contacts screen. If not, you can save her as a new contact again. We have a video that will walk you through that process here. If neither of those steps resolves the issue, we’re happy to help you with some additional troubleshooting over the phone at 888-345-5509. We appreciate you posting, and we hope you have a great day!
I wanted to see the video on how to change, my ringtone ?
Thanks for posting, Nina. We don’t have a specific video that details that, but I’m happy to provide you with some help. Open your phone, and press the “OK” button to open the menu. Select “Settings”, then use the arrow keys to move to the right to the “Personalization” tab. Select “Sound”, then “Tones”. Find the option for “Ringtones”, then use the arrow keys to highlight the tone you want. Press “OK” to confirm, and that’s it! If you run into any issues, we’re happy to walk you through it over the phone at 888-345-5509. We appreciate you posting, and we hope you have a great day!
I receive my weather from Charlotte, NC How do I change it to where I live in Indian Land, SC
Thanks for posting, Edward. If you’re using the weather widget on your home screen, you’ll need to enable the GPS feature for a few minutes. Then tap the “refresh” symbol on the widget itself. That should change the location to where you are currently located. Once that connection has been made, you can turn the GPS off if you like. We’re happy to help you with any other questions you may have at 888-345-5509. Thank you again for commenting, and we hope you have a great day!
How do I remove a line from my plan? I had my son on my plan, but now I want him to have his own plan, separate from mine. How do accomplish that?
Thanks for posting, Sandy. We can help you do that at 888-345-5509, so please feel free to give us a call at your convenience. We appreciate you reaching out to us, and we look forward to assisting you!
I wish it would be easier to block these spam callers, on the Model 6s.
We understand your frustration, Lester. There is a simple way to block a number on your iPhone. When you receive an unwanted call, go to your call log and tap the call. You’ll see the “information” icon there, so tap that. From there, you can tap “Block this caller”. Many of our customers also like to use the Hiya app to block known spam callers. We’re happy to discuss this with you at 888-345-5509 if you like, and answer any other questions you may have. Thanks for posting today, and we hope you have a lovely day!
Can anyone tell me how to setup shortcuts on a alcatel flip phone? please,thank you.
Thanks for asking, Barbara! You can find that information in your device’s manual, which you can review here. If you find yourself needing additional support, or if you have any questions, please feel free to give us a call at 888-345-5509. We appreciate you posting, and hope you have a wonderful day!
How do I add a name to my contact list?My phone Samsung Galaxy J 3
We’re happy to help you with that, Phyllis. To add a contact, open the Contacts app on your device. Look for the icon that looks like a “plus” sign, and tap it. This will open a new window where you can add the phone number, name and other information. If you like, we can walk you through it at 888-345-5509. Thank you for reaching out to us today!
How do you use the camera and the video?
Thanks for your post, Ronald. It varies from device to device, but thanks to our How-To videos, we’ll walk you through it for your exact device. Just take a look at our Support page here, and look for your device. We appreciate you taking the time to reach out to us today!
How to rotate screen 180 degrees. The way it is now the microphone is on top and the speaker is on the bottom.
Thank you for posting, Edward. I was able to take a look at your account, and I see that you’re using an Alcatel Kora. To rotate the screen, you should be able to rotate the phone and the screen should switch automatically. Another option to try would be to swipe down from the “top” of the screen, so that you see the quick access menu. There should be an option to select “portrait” or “auto-rotate”. Just tap that option to make the switch. We’re happy to walk you through this if you like at 888-345-5509. We appreciate you taking the time to reach out to us, and we hope you have a great day!
How can I set up some of my contacts with their own ring tone? and I don’t like the ringtones on my phone (Doro flip). Can I download some and use them?
Thank you for asking, Susan. At this time, there is not an option to download new ringtones to your Doro. You can assign specific ringtones to your contacts, though. Select Menu, then Phonebook and select your contact. Then select Edit, and then Ringtone. Select Edit again, and then System to select the ringtone. Press Save, and you’re done! We’re happy to answer any other questions you may have at 888-345-5509. We appreciate you posting today!
This is frustrating Ashley. If an individual can sign up for a service online, they should also be able to cancel the service through the same method. It’s 2018 and this still doesn’t seem to be an option.
I’ve loved everything else about CC, great customer service and phone support, but it is deceptive to make it difficult for customers to cancel.
We appreciate your feedback, Nate. When customers give us a call to cancel, it gives us an opportunity to review the account and ensure that any number transfer information or billing issues are resolved as well during the conversation. I’m happy to pass your thoughts on to our management team for review, so thank you for taking the time to share your thoughts. Thanks again, and we hope you have a wonderful day!
How do I change the time on the front of the phone. After daylight savings time I have to turn it back an hour.
Thanks for posting, Jerry. Your phone should update the time automatically, so if that is not the case, please give us a call at 888-345-5509 and we’ll be happy to walk you through that process, and ensure that it will update automatically moving forward. We appreciate you taking the time to reach out to us, and we hope to speak with you soon!
Can I still use my l
And line with CC? I have not activated my CC yet. My husband is concerned that he will not be able to use his land line in our bedroom with CC
Thanks for helping
Thank you for your interest, Christine. If you are interested in using your own phone with our service, it will need to be unlocked and able to use a SIM card. Please keep in mind that we cannot guarantee compatibility for all models, but our agents will do all they can to resolve any issues. Additionally, if you purchased a ZTE Wireless Home Phone Base to use your landline phone with our service and want to make sure it is set up properly, we recommend calling in at 888-345-5509.
What carrier do yo use,any problems with dropped calls. Our sim cards came in thanks
Hi JR, we appreciate your interest. The best way to view our coverage is by going to https://www.consumercellular.com/coverage. You can enter your address and view the coverage we offer. We use the nation’s largest GSM networks, AT&T and T-Mobile, and cover 97% of the U.S. population. Thank you!
Transferring photos from phone to computer…how do you do this?
Thanks for asking, Mark! I’ve reviewed your account, and I see that you’re using the Consumer Cellular 101 flip phone. You can transfer photos via an SD card that can be installed above the battery on the back of the device. From there, you can move the SD card to a computer and download the photos. We’re happy to walk you through it if you like, so please don’t hesitate to chat with us here. We appreciate you reaching out to us, and we hope you have a great day!
How do I text STOP to reply to a message I don’t want.
Thanks for asking, Barbara! You should be able to respond to the text message, using the keyboard to text “STOP”. If you run into any issues, please don’t hesitate to reach out to us at 888-345-5509. We appreciate you taking the time to reach out to us!
how do ichange the number of times the phone before going to voicemail also I have had some callers say the don’t hear ring befoe it go to voicemail help
Hi Winona, I see that you were able to discuss this with one of our agents. If you need any further assistance, then please feel free to call us back at 888-345-5509 or chat with us here.
i have Moto E LTE phone can I send emails from phone to my wireless printer ? Thanks
Hi James, thanks for your question! If you know the address to send those emails to, you can definitely do so via your Motorola Moto E LTE phone. You’ll just want to make sure that the phone is connected to WiFi or data so that the email application can work.
I am unable to send emails with my phone and get a message saying the address is not supported by AOL. How can I fix this?
Hi Alicia, I recommend reaching out to your email provider directly to see if there are some settings that need to be adjusted with the email app that you’re using on your phone.
I purchased my Motorola Moto G7 Power from Consumer Cellular on 7-18-20. My old phone is a Doro Phone Easy 626 flip phone from Consumer Cellular. The Doro has been downgraded to Emergency Calls Only now but the photos are still on it. I would like to know if there is a way to transfer my photos on the Doro to my Moto G7 Power?
Hi Eugene, thanks for your questions! The best way to do this would be to use a memory SD card. This way, you can save them to it and then move it around to the different phones you’re using and still have that information there for you. Otherwise, what I’d recommend would be to plug the phone in and sync it to your computer and you can move those picture files to your computer and then to your phone if you’d like.
I bought a Samsung Galaxy A01 from you people quite recently. 2 hours age I called your number and got it activated. I cannot get it to make outgoing calls.When I try to make outgoing calls I get “Not registared on network on the screen.” When I try to call consumers phone number I get “callular network not available for voice calls. ” I presume you’d like to get this thing back! If I don’t hear from someone soon You will be getting it back.
Hi Larry, thanks for your post. I’m sorry to hear about that trouble you’re having. Checking into this, it looks like we need to have you actually power the new phone completely off, leave it off for a few seconds, then power it back on again to allow the activation process to complete. If you continue to have trouble, give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
My brother has a new flip phone, but it won’t allow him to put in phone numbers, he can’t get the command “new contacts” to come up. What is he doing wrong?
Also, sometimes people can call him, and other times, it just cuts them off. He’s not electronics savvy, and I’m not much better. How can I help him?
Hi Joe, thanks for your question. What you’ll want to make sure that your brother is doing is the following: Contacts (top left soft key) → Options (top right soft key) → New Contact → Enter Info → Save (this should be the circle key). If he’s having any trouble with service, definitely have him give us a call at 800-686-4460 or chat with one of our agents here and we’d be happy to help further.
How do I scan something with my moto smartphone?
Hi Marion, thanks for your question! Depending on what you’re trying to scan, you will need to download an app to scan different things.
I tried holding down the 1 button on the phone app of my Android phone. It told me, “To set up voicemail. go to Menu > Settings.” When I go to Settings in the phone app, then Advanced Settings. I have two choices: “Service,” and “Your carrier” is the only option there, and “Setup.” When I tap Setup, I have a grey “Voicemail number; not set” showing. I have no options for actually setting anything up. How can I get this done, please?
Hi Trina, thanks for your question. We’d be happy to look into this and see what’s going on with your feature. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
How do I unlock my key pad
Hi Kenneth, if you set up a PIN then all you have to do is enter the PIN to unlock the phone. If that doesn’t work, I recommend giving us a call at 888-345-5509 or starting a live chat with us here.
Thank you so much Nicole