There’s an old proverb that states, “If you want to go far, go with others.” Along with AARP, we share a focus and commitment to the unique needs of the mature market so they can live life to the fullest. Our goal is to provide high-quality cellular service and price-sensitive solutions to more and more customers. With our rapid growth, we continue to offer more benefits to AARP members than ever before.
Consumer Cellular has been an AARP provider since 2008 and is proud to offer AARP members special discounts on our already affordable, flexible cell phone plans. Whether you’re always on the go and love having the newest iPhone with the latest features or just need a simple phone with the basics and a cell phone plan fitting your needs, we have you covered.
AARP members simply get more with Consumer Cellular. Cellphone plans start under $10 a month! Plus, AARP members get 30% off select phone accessories and enjoy an extended risk-free guarantee, so they can make the most informed decision. On top of great savings, our friendly, U.S.-based customer service team is always eager to help our valued customers.
We’re always looking for additional ways to create new and exciting benefits for all of our customers. That’s why we’re excited to announce that Consumer Cellular is sponsoring a FREE, fun workshop for Android smartphone users at select locations around the country.
The TEK (Technology Education Knowledge) workshop is hosted by AARP and will give users hands-on instruction for utilizing the many functions and features of their smartphone. Friendly instructors will cover smartphone basics — everything from how to use the touchscreen and send a text message to taking and sharing photos, downloading apps. Best of all, since the workshops are free, all you need to bring is your smartphone.
To see if the workshops are held in your area, click here to view workshop dates, location and details. To sign up, just click here or call us at (888) 345-5509. Be sure to register for the Introduction to Smartphones workshop.
This workshop is just one more way Consumer Cellular is striving to make your life easier, so you can focus on your next great milestone.
*AARP member benefits are provided by third parties, not by AARP or its affiliates. Providers pay a royalty fee to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. Some provider offers are subject to change and may have restrictions. Please contact the provider directly for details.
I just switched to Consumer Cellular a couple of months ago. Love my new iPhone 6 but I do have one complaint and it’s a big one. When you look at the coverage map the coverage should work in Alaska along the Inside Passage. Not true. Just returned from a trip and had very little coverage in that area. Also folks, CC does not have International coverage. I had not noticed that when I changed from Verizon. My coverage at home in Everett, Washington is not great either. I’m sorry I changed carriers now.
Thank you for taking the time to comment, Lana. I was able to take a look at your account, and verify that you should have good coverage in your home area, and that we do have coverage in Alaska. That being said, coverage can be affected by many things, including building materials, terrain and more. That may be why you had little coverage while there. We’re happy to troubleshoot your phone with you, and we can look at some options to increase your coverage at home. As to international coverage, we don’t offer service outside of the United States. You can place outgoing international calls from your Consumer Cellular phone, and for more information, just visit our website here. Please give us a call at 888-345-5509, and we can work to resolve this coverage issue for you. We’re happy to have you as a customer, and we appreciate you reaching out to us today!
What about classes for IPhone users?
Good question, Renea. Many Apple stores in your area will provide instruction and training for using your iPhone. Just give them a call and you can see what is available for your iPhone model. We can also help you with any issues you’re having over the phone at 888-345-5509. Whichever option works best for you!
Can I use a CC phone in Ontario Canada? I lost my phone and need to replace it but will be in Canada for a month. I need a phone I can use there.
Thank you for commenting, Lisa. Our service is only available in the United States, but if you purchase on of our devices, you could use it in Canada with an international SIM card. You can also use Wi-Fi while you are there to stay in touch via email and use Facebook. Another great option is to use Google Hangouts, which will allow you to message others in real time, similar to text messaging. We can walk you through the international SIM process if you’re interested, just give us a call at 888-345-5509. We’re happy to help you find the best option to meet your needs. Thank you for taking the time to reach out to us!
I noticed my bill was higher than normal with a $4.50 charge. I called and was told the extra charge was because I used directory assistance 3x. $1.50 per call?? Ridiculous!! That should be something that is directly told to new customers when they are setting up their accounts. I was told that there is a Free Directory Assistance # 1-800-373-3411, for those unaware people like me. BEWARE of hidden fees and Extra charges!! Thank you.
Thank you for posting, Susan. We certainly apologize for any frustration or confusion in regards to directory assistance. Free 411 is a great service, and you can learn more about it in our recent blog post here. Again, we apologize for any confusion, and we appreciate your feedback. Thank you again for taking the time to reach out to us!
When I have problems using an application the first question is – who is your provider and the next is what kind of phone do you have. Unfortunately I seem to strike out on both these points since no one is familiar with Consumer Cellular or the Samsung Rugby that I bought from you. One thing they say is I need to upgrade to 4.0. 4.0 what? Is that a software update?
That’s a good question, Sue. It sounds like you are referring to the phone’s operating system, or the Android software version number. Some apps require a more recent operating system version, such as 4.0 which is known as Ice Cream Sandwich. We’re happy to answer any other questions you may have about your phone, just call us at 888-345-5509. Thank you for reaching out to us today, we appreciate it!
Just a warning for upcoming July’s bill should be from 7/1 to 7/31 i am being charged from 6/28 to 6/ 30 on my July bill , they can’t adjust it back to June.
Thank you for posting, Rhea. I was able to take a look at your account and see that Anita, our customer service representative was able to assist you with this issue. We appreciate you taking the time to call us, and for posting today. We hope you have a great day!
Dear Ashley, I appreciate you taking the time to reply to me. I hope you have a great day too!
Website malfunction, is your system down? Unable to make changes to my account. Called number 888-345-5509 said ten minute wait now going on 40 minutes.
Thank you for asking, Doyle. We are not experiencing any site issues at this time. I was able to take a look at your account, and I see that you were able to update your information with us this morning. If there is anything else we can assist you with, please feel free to give us a call at 888-345-5509, or you can use our email contact form here. Thank you for taking the time to reach out to us today!
I just mailed my payment to join AARP and want to make sure that I will get the discount on my next bill. Let me know if there is something else I need to do.
Thanks so much for your help!
We’re glad to hear that, Becky. Once you have your membership number, give us a call at 888-345-5509. We’ll add it to your account, and the discount will be included on your invoices going forward. That’s it! Thank you for reaching out to us, and we hope you have a wonderful day.
I could not find any information I was looking for and decided that maybe I can get the answers here. I certainly hope.
How can I block numbers from calling into my phone? Does anyone know?
Thank you for asking, Richard. We completely understand your frustration, and we’re happy to assist you. First, please make sure are registered on the Do Not Call list so you can minimize the number of unwanted calls. Unfortunately, we don’t have the ability to block calls made to your phone. We’re happy to speak with you about this if you like, just give us a call at 888-345-5509. We apologize for the frustration, and we appreciate you taking the time to comment. We hope you have a great day!
Depending on your phone, you can block the numbers. On the Iphone5 you tap on the phone number in the recents list and then scroll down and you will see where you can block it. I was also able to block numbers from older phones that I had. Try looking at the phone number and tapping like I suggested. Good luck.
I have had no service for over 12 hours. My phone says no mobile network available. Is the problem your network or my phone?
Thank you for posting, Mary. I was able to take a look at the coverage in your area, and there don’t seem to be any down towers or interruptions. I also checked the settings on our end, and they appear normal. Please try turning your phone all the way off, then turning it back on again. This should allow your phone to connect to the tower nearest you and get a stronger signal. If that doesn’t resolve the problem, please call us from a different phone at 888-345-5509 or email us at [email protected]. We’ll be happy to troubleshoot and get your service up and running once again. Thank you for reaching out to us!
just was wondering if after phone is payed for can it be switched to straight talk or may I do it now and just keep making payments for the phone and cancel the data and talk time ?
Thank you for asking, Darlene. If you have a phone on an EasyPay plan, it is yours to be unlocked once it is paid for in full. We can answer any other questions you may have about your payments or plan at 888-345-5509. Thank you for your questions!
Thank you for getting right back to me.
You’re welcome, Darlene!
Is there any way Consumer Cellular would help customers immensely by accepting electronic checks? It would make life so much easier. This is the only phone service I have ever heard of that does not do this. Please consider this. Thanks you, Mynette Marsh
Thank you for asking, Mynette. We do accept some electronic checks, it just depends on the bank. We’re happy to talk you with and see if this option is available to you. Just give us a call at 888-345-5509, and we’ll see what we can do. We appreciate you taking the time to reach out to us today!
Dear Ashley. The only complaint that I have for consumers cellular is I feel a lot of employees need more training.–we ordered a new phone for my wife and had to talk to 4 different agents before getting it settled–other than that keep up the good service.. Thanx
We appreciate your feedback, Ken. Our team is always looking for ways to make our customer experience better, so I’ve passed your comments on to our training manager. It’s great to hear that you’re enjoying our service, and we hope your wife enjoys her new phone. If we can assist you with any issues or if you have any questions, we’re always happy to help at 888-345-5509. Thank you again for posting today!
I am a AARP member but I have not received a discount on my phone bill
We’re happy to add your membership information to your account, Angela. You can send it to us via email at [email protected], or you can give us a call at 888-345-5509 and we can get it from you that way. Once we have your member number, we’ll be happy to give you your 5% monthly discount. Thank you for commenting, and we look forward to speaking with you!
Hello, I’ve been with Consumer Cellular for a month or so now. I’m wondering if I’ll be able to get the AARP discount? I joined AARP about two weeks after transferring my wireless account from AT&T to Consumer Cellular. Also, I have a few text messages that came in (mostly from CVS, wanting to know if I wanted to sign up for their prescription notifications) that I didn’t want. Since I didn’t include text messages as a part of my account, how will this affect my bill?
We’re happy to help you with that, Gene. All we need is for you to give us a call and provide your AARP member number. Then we’ll get that added to your account information so you can start seeing your 5% discount each month. As for your text messages, each text you receive or send is $0.10, but you can get our 300 text/30 MB text and data plan for just $2.50 a month. We’re happy to review your bill with you over the phone at 888-345-5509 if you like. Thank you for reaching out to us today, and we look forward to speaking with you!
Where can I go to get a hands on tutorial for my new phone. I’m having a hard time understanding and when I go to the place where I got it they run through so fast it doesn’t make sense and I’ m right back where I started.
Thank you, Kathy
Thank you for posting, Kathleen. We don’t offer any hands-on tutorials for your phone, but we’re always happy to help you at 888-345-5509 if you need some extra support. Our account advisors are there to walk you through any feature, and can help you on your way to becoming a smartphone expert! We appreciate you taking the time to reach out to us, and we look forward to assisting you!
I became a member of AARP and notified CC of that with my AARP member ID a couple weeks ago, but I don’t see that discount noted on my CC account. How can I be sure to receive those savings? Thanks, Pam
Thanks for posting, Pam. We’re happy to verify that we have the correct member information over the phone, so please give us a call at 888-345-5509 at your convenience. That way, we can ensure that you receive the 5% monthly discount. Thank you again for reaching out to us, and we look forward to speaking with you soon.
Why did you erased my comment and question of 7/6/22? This is not honesty.
This is it again:
Dear Consumer Cellular Billing Service:
My Account
This month –July 2022- you increase bill charges but percentages are staying the same.
– Fed USF Cellular: Federal 23.80% 07/17/2022 0.47
06/17/2022 0.45
Sales Tax: Cuyahoga County 2.25% 07/17/2022 0.39
06/17/2022 0.37
Sales Tax: OH 5.75% 07/17/2022 1.00
06/17/2022 0.95
This is illegal. Would you please correct it.
Thank you
Hi Sima, thanks for your post. I see we’ve followed up with you via your email regarding your concerns. If we can help with anything else, give us a call at 800-686-4460 or chat with one of our live agents on our website here to follow up. In the future, we also recommend not posting your private account information on anything that could be public. For your security, I have removed that part of the message. Thanks!