Tips & Tricks- How to Get Free Directory Assistance

Did you know that dialing 4-1-1 for directory assistance costs you a service fee and valuable cell phone minutes?Mature Woman With Cell Phone In Shopping Mall

Many users aren’t aware there’s a free directory assistance service for those times you need to find a number and you don’t have Internet access or a smartphone nearby.

Here’s How:

Just dial 1-800-FREE-411 (or 1-800-373-3411) from your phone. Since the service is sponsored by advertisers, you’ll have to listen to a 10-second ad before you can speak, but the service is free, easy to remember, and easy to use.

I recommend saving the number as a contact in your phone, that way it’s there whenever you need it!

84 Thoughts on "Tips & Tricks- How to Get Free Directory Assistance"

  1. Patsey says

    Great consumer tip, I’ve added this to my Contacts. Thanks!

    reply to Patsey

  2. Linda says

    Thank you for this tip. I paid for two directory assistance calls last month. This will come in handy in the future!

    reply to Linda

  3. Keith Johnson says

    Great tip! Thank you.

    reply to Keith

  4. Gloria Devine says

    Thanks for the tip, I made note of it.

    reply to Gloria

  5. Pat F. says

    Thanks for the tip, very helpful

    reply to Pat

  6. Merl Darnell says

    Thanks for the tip

    reply to Merl

  7. Michael Koshay says

    This Blog and this tip is good to know. Thank You

    reply to Michael

  8. Sharon Hopkins says

    Thanks for the tip. I did not know this. It will surely come in handy.

    reply to Sharon

  9. Kathleen says

    Thank you so much, this is a great service to have, I am adding number to my phonebook right away, and I will also give the number to my Mother, I assume it works with any cell phone. Thanks again Pat.

    reply to Kathleen

  10. KC Danahy says

    First day! Thank you for the tip.

    reply to KC

  11. Frances says

    Just added to my phone. Thanks..

    reply to Frances

  12. T McDaniel says

    Excellent information. Can it be used for a land line as well?

    reply to T

  13. Harold says

    The service is all recording and is terrible.

    reply to Harold

  14. Barry Karas says

    Free Directory Assistance (800-373-3411) is awful terrible.

    reply to Barry

  15. Dennis says

    This is the MOST FRUSTRATING call you will ever make. There is no live operator, and the computer you speak to cannot understand what you tell them, which means you spend 5 minutes trying to make the stupid thing understand whose number you want.

    reply to Dennis

    • LOU says

      I agree whole heartedly with your complaint. When they first started this service, there was a live person to help if the computer didn’t help. There is no one at this number to register a complaint.

      reply to LOU

      • Ashley at Consumer Cellular says

        We apologize for any frustration, Lou. Our team is happy to assist customers over the phone at 888-345-5509, but we’re very sorry for any wait that you experienced while trying to reach us. If you would like to send an email regarding your experience or if you have some feedback for us, you can reach out to us at Service@ConsumerCellular.com. This is also a good option if you have any questions about your phone or account if a phone call is inconvenient. Thank you again for your patience, and for taking the time to comment.

        reply to Ashley

    • KATHY says

      you are right!

      reply to KATHY

      • Ashley at Consumer Cellular says

        Thank you for taking the time to post, Kathy. We’re sorry to hear that the Free 411 service didn’t work well with you. We do offer a paid version of 411 that you can use as well. We appreciate you sharing your experience!

        reply to Ashley

    • Mildred Benton says

      Dennis,

      You must be frustrated (I know I would be). It must have something to do with the time of the day that u reach out, however, it has been quite the
      Opposite for me. Someone always comes on the line. I wonder what’s happening? Hmm….

      reply to Mildred

  16. Bob dale says

    This service stinks, the recorded operator kept mispronouncing the last name of the person for whom I wanted a phone number. After a dozen attempts i gave up. I’d rather pay $1.25 to look up the number than go through this frustration again.

    reply to Bob

  17. Joan says

    I used the 1800 Free411 service since they came aboard and do find that for SOME cities that have unusual pronounciation it can be frustrating. What I have found lately is that it gives you the option (supposedly) to have the number texted to your phone…It used to work and was so convenient, but lately even tho’ I press the key to indicate I want a text, I DON’T GET ONE. Tried to find a customer service # for them and can’t locate one…ANYONE?

    reply to Joan

  18. Kerrie says

    Does anyone know who to contact to correct the information? it keeps giving our a cell phone number for a business, not the business number.

    reply to Kerrie

    • Ashley at Consumer Cellular says

      Thank you for asking, Kerrie. It looks like their support number is 1-800-840-1012. I would try giving them a call so they can correct your company’s information. Thank you!

      reply to Ashley

  19. Richard Miller says

    I’ve been able to get a local number from my library by phone. I only call when I really need the help.

    reply to Richard

  20. John says

    You would want to use this in your car. It sounds weird trying to “enunciate” your words so carefully so the computer can understand you. That’s why I dislike AT&T’s “voice recognition” menu.

    reply to John

  21. TammyB says

    Worthless! I tried 10 different names, and it always said “Sorry…I didn’t get that” or offered names that weren’t even in the ballpark.

    Unless you’re looking for Smith, Jones or Johnson, just pay the real directory assistance.

    reply to TammyB

  22. Linda says

    It’s strictly an automated system fraught with AI personality disorder. I spent 5 or so minutes repeating, repeating, repeating my query. Until at last I was told they were having too much trouble understanding me and that I should call back later. Not likely. Seems like a system rigged to draw in an audience for the ads.

    reply to Linda

  23. Dennis says

    Agree with the frustration. We do have voice recognition technology much better then is offered here. I have the address and name but lost a customers number. You would think this might be an easier problem to solve without subscribing to a special service, but how it is now. I get it.

    reply to Dennis

    • Ashley at Consumer Cellular says

      We understand the frustration, Dennis. As more options become available in the marketplace, we’ll be sure to share them with you. As always, if you find a good app or other option, please share it with us here on the blog. Thank you for posting!

      reply to Ashley

  24. LOU says

    Who owns this service? Hey Pat , have you tried it ? If not, why are you endorsing it? If you have, why are you endorsing it?

    reply to LOU

    • Ashley at Consumer Cellular says

      Thank you for asking, Lou. We don’t own the service, but many of our customers have found it to be a useful alternative to using 411, especially for those who don’t have a smartphone. 411 charges can be costly, and this allows our customers to find a number free of charge. We appreciate you taking the time to post!

      reply to Ashley

  25. Mary says

    On my cell phone, three digit numbers respond only to my wireless company. Is there any other number I can dial for information that does not contain the numbers 411; and in that order?

    reply to Mary

    • Ashley at Consumer Cellular says

      Thank you for asking, Mary. At this time, this is the only free option that we would recommend. As for the dialing issue you are experiencing, it should be resolved by dialing the full number: 1-800-373-3411. If not, we’re happy to troubleshoot that for you over the phone at 888-345-5509. We appreciate you taking the time to comment today!

      reply to Ashley

  26. michael khan says

    Needed this 10 years ago

    reply to michael

  27. Joel says

    What a piece of crap. All automated and the voice system on their side must be very old technology. It can’t seem to recognize names and it becomes a loop that just takes you back to their same results of not understanding 3 simple English names. I miss the old pick up phone and dial operator for directory assistance. Now all the internet sites are trying to sign you up for monthly contracts to sell you address, phone, police records, court cases and other private information that I don’t care to know. All I want is a freaking phone number of a lost relative. Why can’t it be a simple task to find a phone number?

    reply to Joel

    • Ashley at Consumer Cellular says

      We’re sorry to hear that Free 411 wasn’t the right fit for you, Joel. You can also try using the 411 feature, but please note that there is a charge. This may also only work if that person’s phone number is listed, and is not a private phone number. If we can assist you in any way, just give us a call at 888-345-5509 and we will be happy to help you. Thank you for posting today!

      reply to Ashley

  28. Susan Hart says

    Didn’t work for me

    reply to Susan

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Susan. While this service works well for many listings, some maybe unavailable. Thank you for sharing your experience with us!

      reply to Ashley

  29. Paula says

    Hi Ashley,
    Is there a way to look up a number on-line free of charge as opposed to dialing 1-800–373-3411?
    Thank You!

    reply to Paula

    • Ashley at Consumer Cellular says

      Absolutely, Paula! You can search for a business or organization on Google, and the phone number, hours and address will appear at the top of the search results. You can also use the Yellow Pages online, and other similar sites. Thank you for asking!

      reply to Ashley

  30. Harold enlow says

    How to fined some ones cell phone number

    reply to Harold

    • Ashley at Consumer Cellular says

      Thank you for posting, Harold! Many people choose to keep their cellphone number unlisted. Otherwise, we recommend trying your local listings or a directory assistance website to find someone. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  31. Ken Gerecke says

    Free devices apps?

    reply to Ken

    • Ashley at Consumer Cellular says

      Thanks for posting, Ken! There are a variety of free apps available for both iPhone and Android smartphones. You’ll find these in the App Store or Play Store, respectively. If you have any questions about using apps with your device, we’re happy to assist you at 888-345-5509. Thank you for taking the time to post, and we hope you have a wonderful day!

      reply to Ashley

  32. Stacey E. says

    Thank you for sharing the information about this free telephone number directory. I used it tonight, and it worked perfectly!

    reply to Stacey

  33. Sam says

    Terrible programe. I’ looking for a very simple name. It seems like the system is designed to not understand your voice. I do not have problems with any other voice recognition programs. what a waste of my time.

    reply to Sam

  34. Nick Galante says

    I called Consumer Cellular yesterday and the agent told me that dialing 411 from my CC cell phone is a free call. You just have to use your minutes as you would any phone call.

    reply to Nick

    • Ashley at Consumer Cellular says

      We apologize for any incorrect information that has been provided, Nick. Calls made to 411 for directory assistance are not free of charge, there is an additional charge that will be added to your invoice. We’re happy to speak with you about this at 888-345-5509. Thank you for posting, and we hope you have a lovely day!

      reply to Ashley

  35. Jack says

    This was a complete waste of my time. The auto operator couldn’t recognize the name I stated very clearly MANY times. Won’t be wasting my time using this anymore!

    reply to Jack

  36. Warren Murphy says

    This was useless. Voice recon did not work.

    reply to Warren

  37. Bruce says

    Isn’t there a real human being out there that I can talk to and spell out the name? The auto service just doesn’t work.

    reply to Bruce

    • Ashley at Consumer Cellular says

      Thanks for posting, Bruce. We do offer 411 services for a small fee if you like. Otherwise, we recommend trying Google Assistant if you have a smartphone. If you’d like more information on 411, we can assist you at 888-345-5509. We appreciate you reaching out today!

      reply to Ashley

  38. Jan says

    This service DOES NOT WORK! If you are not allowed to spell out the name your are requesting, they are NO HELP!

    reply to Jan

  39. Judith Bennett says

    How do I get International directory assistance?

    reply to Judith

    • Ashley at Consumer Cellular says

      Thanks for asking, Judith. We don’t currently offer this feature, so we recommend using Google to search for people and places in international locations. We appreciate you posting today!

      reply to Ashley

  40. David Lear says

    Absolute garbage service. Does not understand anything

    reply to David

  41. Cindy says

    Terrible service. It doesn’t understand the easiest name pronunciation. I think it’s intentional so you’ll just buy the service. What a scam. I’d rather just have a phone book again.

    reply to Cindy

  42. khiem says

    Unless you are looking for someone with a VERY simple name, it’s WORTHLESS!

    reply to khiem

  43. Evie says

    The automated system is the worst ever. It cannot understand when you say last name. Never have gotten past that point.

    reply to Evie

  44. gogmr says

    Hello,
    I need sell phone number in Canada.

    reply to gogmr

  45. Gina Kenitzer says

    Is there a free website to search in instead of the frustration of not being able to get them to figure out how I’m pronouncing things!

    reply to Gina

  46. Grettzkye Tacc says

    Automated service can not understand the name of the person I was looking for! I tried numerous times with the same result, USELESS!

    reply to Grettzkye

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