Flexibility in Times of Crisis

Smart phones are amazing, to be sure. But in an emergency, the smartest phone you could be holding is a fully-charged cell phone with a lot of minutes still available in your plan.

What’s even smarter is to make sure your In Case of Emergency (ICE) contact information is on your phone—in fact, you might want to keep two ICE numbers on your cell phone. If you’re injured and unable to speak, first responders are trained to check your cell phone for your ICE numbers so they can quickly contact them. It’s simple enough to make your phone ICE-friendly: for example, just add “ICE-Mom” or “ICE-Husband” to your phone’s address book.

Those are things you want with your cell phone service in time of need. What you don’t want when dealing with a personal or natural disaster is to worry about violating some inflexible cell phone contract, and being denied service because of it. And you wouldn’t want to suddenly be running out of minutes on a pre-paid cell phone when you most need those minutes. Talk about adding insult to injury.

We know that many of our customers order our free phone and sign up for the minimum rate. They simply want a wireless device not so much for daily calling but for emergency use. It gives them peace of mind.

And what gives all of our customers great peace of mind is the knowledge they can upgrade at any point and add minutes to their cell phone plan. When the emergency passes, they can return to their normal usage plan. No penalties. No extra change fees. No contract to break or worry about.

Additionally, our senior-friendly Doro 410 includes an emergency SOS button on the back. In a crisis, you simply press the button and the phone automatically calls your list of emergency numbers.

My own life reminds me that life is unpredictable. One day may be normal, the next day a family member is hospitalized. One month everything’s fine in town, the next month there’s an earthquake rattling our building. You just never know.

But what you can know is how to be prepared.

2 Thoughts on "Flexibility in Times of Crisis"

  1. JEAN STEVENS says

    All i wanted to do was change my address on my billing and all I got was a big runaround. Why does this have to be so hard to do?

    • Ashley at Consumer Cellular says

      We’re so sorry that updating your account was a bit of an ordeal, Jean. I took a look at your account, and I see that your address has been updated, but we do apologize for any inconvenience. Thank you for sharing your experience with us. That type of feedback is very valuable to us. If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We hope you have a great day!