Consumer Cellular reached for the stars and we’re definitely earning them again this year, too. The March 19th issue of PC Magazine announced that Consumer Cellular took the top award for their Reader’s Choice Award. We’re simply elated! The magazine reports: “Once again, Consumer Cellular has shown that great pricing and service, a good choice of phones, and a reliable network translate into an unbeatable package. The company wins our Readers’ Choice Award for the second year in a row.”
We’ve achieved this fantastic acclaim each of the past two years because of customers who value flexible and affordable cellphone plans and won’t compromise on service. Consumer Cellular received a rating of 9.3 out of 10 for fees and 9.1 out of 10 for satisfaction with coverage. Clearly, our years of exceptional service is addressing what our customers most value.
Consumer Cellular climbed well ahead of the largest carriers in customer satisfaction for many reasons though largely because of our employees’ relentless devotion. We go above and beyond to serve our customers in ways they’d never expect, too, like how we enhanced our cellphone plans by adding more minutes, text messages and data at no extra cost. As the article says, the key motivators for choosing us “are price and support and Consumer Cellular excels in both areas.”
This year, on top of the cellphone plans we just enhanced, you’re going to see many other additions offered such as new phones and other devices. We do this to ensure that Consumer Cellular will remain your first choice in mobile services for many years to come.
So, thank you so much to our customers for your valuable feedback to PC Magazine! Consumer Cellular looks forward to achieving even higher customer satisfaction in the future for you and the community we unendingly support.
When will I be able to get a replacement battery for my DORO PhoneEasy 618 ? I have checked all local resources and nobody carries this battery ! Please HELP ! ! !
We’re sorry to hear about that, John. We will be happy to assist you with that! Just give us a call at 888-345-5509, and we can get one ordered and on the way to you. Thanks!
Congratulations on the 2015 award. Your company deserves it, always aiming to please your customers.
I see someone has a plan for $19.99 – Unlimited Talk, Text and Data (Unlimited Everything)……..when will we get that…?
Thank you for posting, David. We find most of our customers find the value in being able to change their plans at any time due to our flexible plans. Our service may not be the best fit for all users, but we do appreciate feedback from customers about the types of plans and pricing they would find most useful. I’ve forwarded your suggestion on to our management team, so thank you for taking the time to post. We hope you have a wonderful day!
Ashley,
I understand the advantage of having a flexible plan however, I am wondering when would an “Unlimited Data” plan be available which we your valued customers could utilize to customize our individual plan needs?
Thank you for asking, Leo. At this time, we don’t offer an unlimited option, but if that should change, we would be sure to let our customers know via our website and social media channels. We do appreciate hearing feedback from customers like yourselves, as it assist us in creating our plans. Our customers have unique needs, so we do our best to create plans that offer something for everyone. Thank you for taking the time to comment today, and we hope you have a wonderful day!
Do you have this plan? I’ve seen some that said that and then you look at the find print and t’s that price for the 1st GB and the more gigs you want the higher the price. It’s also usually that price for a short time and the price keeps going up.
Awesome. I’ve been with Consumer Cellular for only a short time but very pleased thus far. I have called in twice to the Customer Service and been VERY impressed with the speed and friendliness of the people there. It’s very apparent that they value their customers which is a rarity today.
Not a surprise. I am a customer for life with your excellent service and plans, and always giving us more without charging us for it. Love ya !!!!!!!!!
I would like to know when you will add game to the smart phone. This will get more seniors to your plan. Once again Congratulations and THANKS
Thank you for the kind words, Claristine. If you have an iPhone or Android phone, there are a variety of free games you can download. Just visit the App Store or Play Store by using the app installed on your phone. And if you run into any issues, just give us a call at 888-345-5509. We will be happy to help! Thank you again for the comment, and we appreciate the feedback as well!
Congratulations for winning once again. Now that you are adding more features,we would like to play games on the phone also. Please think about it.THANKS
We are stuck in a grey signal zone. We will be stuck with a poor signal always unless consumer cellular comes up with a signal booster device, much like the at&t 3g microcell. PLEASE!
We’re sorry that you are having some signal issues, Art. Can you give us a call at 888-345-5509? We can take a look at your settings and signal in the area and make some adjustments on our end. We look forward to resolving this for you. Thank you for reaching out to us!
I too have very bad signal at my home its got worse and now I cant hear or call but my husband has an old phone and he can use his?? mine is a smart phone I know it uses at&t towers so why cant we get the microcell that they have. I have already called and they checked my settings but it didn’t help. I love my plan but I need service at home/ help!!!
I just wanted to thank the kind young man who helped me on Saturday with some tech problems with the tower in my area. He is a natural born teacher, had a wealth of knowledge, and explained it in a way that a 61 year old woman could understand. I wish I had his name. Love you guys, and have had years of great service.
i need nowk how much a phone smart
Thank you for asking about our smartphones, Jesus. We offer a selection of smartphones to fit a wide variety of lifestyles. The best way to learn more about our smartphones is to view our Phones page at ConsumerCellular.com/shopping/choose/device. There you can learn more about each of our phones, and even compare them side by side. We can also answer any questions you have over the phone. Just call us at 888-345-5509, and we will be happy to assist you. Thank you again for reaching out to us today!
I would like to know about the Family Plan with unlimited minutes for $50/monthly. How many family members can be included? Thank you.
Thank you for asking about our family plans, Wanda. You and your family can share the $50 unlimited plan for only $10 per additional user. The number of lines per account is based on credit approval and how long you’ve been a customer with us, but in general family plans can have between 3 and 7 lines. If you would like to get started, or if we can answer any questions for you, please give us a call at 888-345-5509. Thank you for commenting, and we hope you have a wonderful day!
I am so happy that I switched to Consumer Cellular! I had a problem with the first SIM card for my phone. It just didn’t fit right in the slot so I kept losing a connection. But when I called into customer service they offered to replace it with a new one. Have not had a problem since. The person on the other end of the line was courteous, professional and very knowledgeable about my iPhone. Thank you for keeping your call center in America and not farming out to another country. Great service, great company !!
The Award should come as no surprise. This is without a doubt the best cell phone service I’ve ever had and at the best price. I have an Envoy which suits my talk and text needs perfectly. And, by the way, LOVE Connie and Jack! Or is it Jack and Connie. Thank you.
I’ve been considering a switch to Consumer Cellular BUT now am waiting to see the new “phones and devices” that are coming. Please hurry!
I love Consumer Cellular, but you’re a little heavy on the IPhone’s. How about getting some higher-end Android phones like the Galaxy S4 or S5? The Huawei Ascend Mate that you have is too big, and Huawei won’t even allow the Lollipop upgrade. The Moto G’s are good for the price, but you need a nicer Android option for those who don’t want to spend so much for an Apple.
This company must be paying some of you to write that phony “stuff” up above. I find this is a rip off company with unethical staff and deceiving at every chance they get. I am getting away from these people as soon as I can go down tomorrow and get another phone…My bill was not suppose to be over 30 dollars plus tax, and it was 50. and I did not go over..matter of fact, I had minutes left, when the new ones were added….I am leaving and taking about 6 people with me who also bought into this “used car mentality” salesmanship…I could go on and on about what they did to me, but I just can’t think about it any more…My blood pressure is out the roof.
We’re sorry that you had a bad experience with our service, Sarah. We would be happy to talk to you about your experience. Please give us a call at 888-345-5509. Thank you for reaching out to us, and we hope you have a good day.
I’ve been using CC for six months without any problems. The reception, call quality and data speeds are excellent. This is a post paid service with roaming and better quality. It is taxed differently than pre paid service. It is helpful to remember your taxes are based on were you live. Some local governments imposed taxes as well as the state and federal government.
You just had the service for 30 days and decided it was a rip off? Did you even try to calling the company? If they made an error they will correct it or if they didn’t explain it to you. I’ve been with them 4 or 5 years and have never had a problem.
I’ve been very pleased with my service thus far. I look forward to seeing additional smartphones and accessories added.
I have consumer cellular and get 2-3 bars of signal out side of my house, but my house has a heavy guage metal roof and I get zero signal inside. Does consumer cellular have any boosters or WiFi calling options?
Thank you for the question, Shawn. At this time, we do not offer signal boosters or Wi-Fi calling options, but if that should change, we will be sure to let you know. We can help troubleshoot that issue for you, and try some different settings on your phone to increase your coverage. Just give us a call at 888-345-5509, and we will be happy to help. Thank you for the comment, and have a wonderful day!
I can’t believe that you received any reward with the worst customer service i have ever experienced. I have lost all trust and faith in anything you say. It has been just one lie after another. Next stop the FCC and then the B.B. BUREAU…..!!!
TOTALLY FED UP…………………!!!! YOU SHOULD BE ASHAMED…!!
Thank you for taking the time to comment, Bernard. I certainly apologize for any frustration, and I’ve sent you an email so that we can try to resolve any issues you have been experiencing. Thank you again for reaching out to us.
We purchased our first android phones from you and have been overall satisfied with the plan except for the fact since you upgraded our plan to 3G we are in max data use territory very early in the billing cycle. We’ve restricted background data and use wifi most of the time but this has not helped. I’d love to know what in our useage history is causing this, help!
This is a common question, RT, so thank you for posting! One of the first things we recommend is making sure that not only is Wi-Fi on, but that you have turned off cellular data if you don’t need it. I see that you are using the Moto G. This can be done on your phone by going to Settings, then Data Usage. From there, you can use the slider to turn data off. You can also set a data usage limit on each phone by checking “Set Mobile Data limit”, enter your billing cycle dates, and then set the limit using the slider bar. That way you can set the exact amount of data you would like to use. We can always assist you with this over the phone if you like, just give us a call at 888-345-5509. Thank you again for commenting!
I got a sim card for my phone. I have text and data included with my plan. But I can not connect to the internet. Says something apn
Thank you for letting us know, Martin. I took a look at your account, and it looks like we need to configure the settings on your phone. We’ll be contacting you shortly to get you those settings so that your phone will be able to access the internet. We appreciate you reaching out to us, and we will be happy to take care of this for you.
Tried calling cust. servive, was told average wait time is 5 to 10 minutes, that was 25 minutes ago and counting.
We’re sorry for the unusual wait time, Joe. I see that you were able to talk with Joseph this morning and get the issue resolved. We appreciate your patience, and please let us know if there is anything else we can do for you. Thank you for reaching out to us!
Are there any plans to add Paypal or direct debit to the autopay options. I don’t have a credit card that I can use.
Great question, Tom. We do offer a debit card option for our Autopay customers. We understand that a credit card may not always be the most convenient option, so you can use either a debit or credit card to pay your bill each month. If you would like to switch to a debit card, you can change your payment option in the My Account section of our website here. You can also call us at any time to update your card at 888-345-5509. Thank you!
I am becoming more and more displeased with your service. We started with you in December and were very pleased with the service and customer service. We had no trouble until April, Since then we have had trouble with texting pictures. We never had any trouble before and now all of a sudden we have to do special adjustments on our phones whenever we want to send or receive pictures. That doesn’t make any sense to me. Last night I spent more time on the phone with an agent while they had a supervisor download updated software so we could send and receive picture texts. Now today, I have been without voicemail on my phone… I’ve been waiting on hold for a rep now for 40 minutes. Usually there is a callback option available when the holds are long… but not tonight!
We were raving about your service when we started but now I have nothing but displeasure to report…Very sad
My time is valuable and I don’t like having to waste it with trying to get simple problems fixed.
We’re so sorry for the frustration, Ritchie. We certainly agree your time is valuable, and we apologize for the inconvenience. I see that you were able to troubleshoot this issue with our customer service representative, Ishmael and that he was able to get it resolved. Thank you for reaching out to us, and please let us know if there is anything else we can do at this time.
Thank you for your response, Ashley. Why do we now need to change our settings to send or receive pictures, when we didn’t have to do that from December to April. It is very inconvenient especially when you don’t know when someone may be sending you a picture.
That raises a good question, Ritchie. We recommend that at any time your phone doesn’t feel right, or isn’t functioning the way it did previously, you should give us a call to troubleshoot. Your settings can be affected by so many things, like whether or not you’re using Wi-Fi, new apps, towers in your area and more that sometimes we have to make adjustments. Working with you one-on-one allows us to solve the problem, so that you don’t have to worry about it or be inconvenienced. We’re always ready to assist you so that you can have the best experience possible. Thank you for taking the time to comment, we truly appreciate it!
We started your service in December 2014 and we were very pleased. We were able to send and receive text’s and pictures and use the phones on our wi-fi network here at home [as you recommend] so as not to use too much of our data.
All of a sudden, beginning in April, we have had very poor service with no good explanation from your customer service reps. We sometimes get double text’s and delayed text’s. They supposedly downloaded some software but that never fixed the problem. Our main concern has been sending and receiving pictures. Now [according to tech support] we need to have our wi-fi setting off in order to send or receive pictures! This defeats the whole purpose of saving data. Also, now I guess we need to have someone tell us they are going to be sending a picture so we can prepare for it. This is NOT the way the service operated when we first got it and I don’t know of anyone else with a smart phone plan that has to be notified in advance that a picture is being sent so, “make sure your wi-fi is off” ! Your tech support says this is the way it has always been and that hasn’t been our experience! As I said, we were able to send and receive pictures just fine until April and we didn’t have to do any special adjustments to our settings.If I’m not able to get some good answers, I may need to take my business elsewhere and tell others why I am.
We certainly apologize for any frustration, Ritchie. I see that Matthew from our Customer Support team was able to assist you with this issue. While it is true that some devices can use Wi-Fi to send or receive a picture text, most are unable to do so. When a picture is sent over cellular data, it uses a very minimal amount of data, but it does use some. Since most devices don’t have the ability to use Wi-Fi when downloading photos, you won’t receive the photo with the text. Once you turn data back on, you will be able to download the photo.
As for the texting issue, if the sender or receiver has a week signal when the text is sent, the tower will resend multiple times to make sure the message is received. To resolve this, Matthew was able to reset your phone’s connection settings. Once again, we do apologize for any inconvenience, and we’re happy to answer any questions you may have about this at 888-345-5509. Thank you for taking the time to reach out to us, and we hope you have a wonderful day.
I have been attempting, for 2 days now, to get my line disconnected because my phone no longer works and I didn’t want to begin another billing cycle. Calling 1-888-345-5509 is very frustrating because nobody ever answers….it’s a continuous “hold”. I refuse to waste time sitting on the phone listening to the continuous advertisements for service from your company. I have called 2 days in a row now and just want my phone disconnected. I have emailed your company also and have to wait for a reply.
We apologize for any frustration, Kris. If you’ve notified us via email that you would like to close your account, we can assist you with the process via email. Please keep an eye out for a confirmation email and other communications from us in regards to your account. Thank you again for reaching out to us, and we apologize once again.
I can commiserate with the frustration expressed by others. Customer Service no longer seems to exist at this company. Being put on hold for 15 minutes is not pleasant, but not unexpected either, these days. But finally connecting and being transferred with ANOTHER 15 min. on hold, is callousness bordering on customer abuse. his is not the same company I signed on with years ago. I would never recommend Consumer Cellular and I hope that other disrespected customers will speak up as well!
We appreciate you providing us with this feedback, Howard. We certainly apologize for the frustration you’ve experienced. At this time, we are actively hiring more representatives to allow for shorter hold times, so that we can minimize any inconvenience to customers. I’ve forwarded your comments on to our management team as well. If we can further assist you in any way, please give us a call at 888-345-5509. Thank you for commenting, and we do continue to appreciate your business.
Great, but you still aren’t planning to offer wi-fi calling so as my home is pretty much in a cell tower dead zone it’s useless.
Thank you for commenting, Phil. At this time, we don’t offer Wi-Fi calling, but if that should change, we would be sure to let our customers know. We would be happy to look at your service to see if we can provide you with a better option while using your phone in your home. Can you give us a call at 888-345-5509? We will be happy to assist you. Thank you again for taking the time to comment today!
I would love to have some help from any Consumer Cellular representatives on EMAIL…since I have been on the Customer Cellular # 888-502-0966 now for 15 minutes. My phone service is cancelled and I need to cancel my Sq. Trade Warranty. I spoke with a “sales” rep very briefly, then he told me to hold for a “service representative”. Do you have a better option or phone # so I can get some real good customer service? Help. I have tried to cancel on Square Trade but they want me to contact Consumer Cellular….Help….still….Now 20 minutes…Help…..still….Now 25 minutes….. I have better things to do than to sit on the PHONE for 30 minutes hoping to speak to a real person… Good bye….It has now been a full 1/2 hour with NO service. Good bye
We apologize for the long wait, Annette, and for the confusion over who was best to speak with. I took a look at your account, and I’m glad to see that we were able to get this resolved for you. If we can assist you with anything else, just let us know at 888-345-5509. Thank you for posting, and we hope you have a great day!