We did it again. For the fourth year in a row Consumer Cellular is rated as the #1 cell phone service in America, based on survey results by the leading consumer reporting magazine.
What’s most meaningful to me is that our #1 rating is based on the results of an independent survey of our customers. They gave us higher marks than other carriers received from their respective customers.
In fact, Consumer Cellular received the highest overall score of 88 out of 100, thirteen points higher than the #2 rated carrier. Our customers evaluated our cell phone service as well as our customer service, and they like what we’re doing.
Four years ago when the same national survey first picked us as the #1 no-contract cell phone service company in the nation, our achievement was dismissed by some. Why? Because they felt, at the time, Consumer Cellular was a small company and such recognition was easier for small companies to earn.
Since then, we’ve grown over 30 percent each year and now serve more than 1.3 million customers. And today, through the hard work and determination of our employees, we’re still rated #1.
Our success, I think, has a lot to do putting a dedicated team in place that shares a common goal: To provide our customers with the best overall experience. Hands down, bar none.
Once we established our no-contract policy, we knew we were going to have to consistently deliver on all fronts, from affordable cell phone plans and phones to friendly, US-based customer service. Based on survey results, our customers say we’ve delivered. And I can promise we’ll do what it takes to continue giving you the best customer experience.
I’d like to share a quote I recently came across as I believe it summarizes how I feel about Consumer Cellular’s incredible success. Roger Staubach, the Hall of Fame quarterback for the Dallas Cowboys, a man who both knew how to be a team player and how to win, once said: “In any team sport, the best teams have consistency and chemistry.”
I couldn’t agree more. That’s why I’m so proud to be part of the Consumer Cellular team, consistently the best team in the industry.