You Asked, We Answered: How Do I Know a Phone Is Unlocked?

People often wonder if they can switch their wireless service while keeping the phone they’re currently using. After all, if you’ve already got everything the way you like it, why start over with a new phone if you don’t have to?

Every device manufacturer is slightly different, so we can’t guarantee that every phone will work with our service. But in many cases, it is possible to switch your current phone to Consumer Cellular simply by inserting one of our SIM cards.

The SIM card is like the brain of your mobile phone—it’s the tiny chip that carries all the important information that allows your phone to connect to a provider’s wireless network. Best of all, if your phone is compatible with our service, we provide you with the SIM card for free!

For the switch to work properly, you’ll need to have what’s called “an unlocked GSM phone.” Consumer Cellular’s service operates via GSM network technology. It’s the same type of network used by AT&T and T-Mobile, so you’ll have the best chance of successfully switching if your phone is from one of those carriers. Other carriers, including Verizon and Sprint, operate on a different type, called a CDMA network. Most CDMA phones use different technology, so they can’t be switched to our service, though some newer smartphones with a SIM card slot can accommodate both types of networks.

Before you can use your GSM phone with our SIM card, your current carrier has to “unlock” your phone to allow it to work with another carrier’s network. In most cases, a carrier will unlock your phone only if you’ve already paid for the device in full. In many cases, this is not done automatically, so you’ll need to make a request to begin the unlocking process. They may also provide you with a code to enter into your phone, which will unlock it to work with a different carrier.

Once your GSM phone is unlocked, the process of bringing it to Consumer Cellular’s service is pretty straightforward. Just choose a monthly plan, and we ship our SIM card to you absolutely free! You can also pick one up your local Target store, or order online here. Once the SIM card is inserted into your phone, you can connect to Consumer Cellular and start using your phone on our network, and enjoy all of the terrific benefits that we offer!

120 Thoughts on "You Asked, We Answered: How Do I Know a Phone Is Unlocked?"

  1. Samantha Tuff says

    THANK YOU! for this information right on the front page. It is exactly what we needed 🙂

    reply to Samantha

    • Ashley at Consumer Cellular says

      We’re glad you found it helpful, Samantha! Thanks for posting!

      reply to Ashley

      • Ann WALLACE says

        Can i switch my service from android that uses a sim card to an iphone that doesnt?

        reply to Ann

        • Hi Ann, that’s a great question, thanks for your post. I would advise that all of our iPhone models do actually use a SIM card. If you are looking at purchasing an iPhone from elsewhere that doesn’t have a SIM card slot, it would not be compatible since our service is supported via SIM cards. You can double-check to make sure that the model has a space for a SIM by visiting Apple’s website.

          reply to Jacob

  2. Mona dunn says

    Going to change over from Verizon to your company. My uncle told me about your great service and I want him to get credit. Will call him tomorrow.

    reply to Mona

    • Ashley at Consumer Cellular says

      That’s great to hear, Mona! When you sign up for service, just mention his name and his cellphone number, and you’ll both get a $10 referral credit. Thank you for posting today!

      reply to Ashley

    • TAMMY TUNE says

      May I have full and complete list of phones you honor. I am your customer and have no idea what phones T-Mobile or at&t use.i have a Motorola before i puchased one from you. My hubby wants t get me a phone for my birthday I do not like I phones. Not happy with Samsung either. I need a list of phone brands and models you except. Thank you so much.

      reply to TAMMY

      • Hi Tammy, thanks for your post. At this time, we do not have a full list of phones that are compatible due to the sheer number of models that are available. The main criteria for purchasing a phone that is not from us is that it needs to be an unlocked phone, meaning it can work with other carriers aside from the one it was manufactured for, and it needs to be able to take a SIM card. We cannot guarantee that all models will be compatible with our service, but our agents will do all they can to help with getting a model up and running.

        reply to Jacob

        • Jerri Cochran says

          Is the iPhone 8 Plus compatible with consumer
          Cellular?
          Does the iPhone 8 have a SIM card?

          reply to Jerri

          • Hi Jerri, great question! If the phone is unlocked from the original provider and can take the SIM card, it may work on our network. We can’t guarantee that all models will be compatible, but we have had success in the past with iPhones switching over as long as the mentioned criteria is met. The iPhone 8 should have a spot for a SIM card, and if you’d like to double-check for that you can do so via Apple’s website here.

  3. Betty Magee says

    My phone won’t ring and I can’t make calls on my new phone.

    reply to Betty

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Betty. If you like, we can assist you via our chat feature here. Our representatives will be ready to help you, and work to get this issue resolved. Thank you for posting, and we look forward to speaking with you soon!

      reply to Ashley

  4. Tammy Darr says

    If my iPhone is currently with AT&T, is an unlock required, or can I just insert the Consumer Cellular SIM card? Thank you!

    reply to Tammy

    • Ashley at Consumer Cellular says

      Thank you for asking, Tammy! You would need to reach out to AT&T and request that they fully unlock the phone. Once that is done, we’ll be happy to send you a SIM card, or you can pick one up at your local Target store. If we can answer any other questions, please feel free to call us at 888-345-5509. We appreciate you posting!

      reply to Ashley

      • Krystal says

        If I want to get a phone from here with the monthly payments but I soon wanna switch to Metro will that be possible?

        reply to Krystal

        • Ashley at Consumer Cellular says

          Thanks for asking, Krystal. When you purchase a device with EasyPay, you’ll make convenient monthly payments while on our service. If you wish to cancel, you’ll need to pay for the device in full at the time you close your account. We’re happy to answer any other questions you may have at 888-345-5509. We appreciate you posting!

          reply to Ashley

  5. tim says

    My phone is from straight talk. Would it be a GSM type? And if they unlock it will it still work on their SIM until I install your card?

    reply to tim

    • Nicole at Consumer Cellular says

      Hi Tim, thank you for posting. You would need to reach out to StraightTalk to see if the phone is GSM-compatible, as they use two different types of networks for their service. If they are able to unlock the phone and it can use a SIM card, then it may work with our service. However, please keep in mind that we cannot guarantee compatibility for all phone models, but our agents will do all they can to resolve any issues.

      reply to Nicole

  6. Marsha says

    Can I keep my current phone number

    reply to Marsha

    • Ashley at Consumer Cellular says

      Great question, Marsha! You can transfer your current phone number to our service. You’ll just want to make sure to leave your current account open until we can confirm that the transfer is complete. We’re happy to answer any other questions you may have at 888-345-5509. Thanks for posting!

      reply to Ashley

  7. Aracelis Martínez Román says

    Hi I can’t call my mom cell phone, when she call me I see private number. We buy a consumer cellphone Alcatel go folio. Thanks

    reply to Aracelis

    • Nicole at Consumer Cellular says

      Hi Aracelis, please have your mother call us at 888-345-5509 so that we can review why “Private Number” is displaying. She may have a caller ID block enabled that we just need to remove.

      reply to Nicole

    • Argelia says

      Im with consumer cellular know i would like to buy a new unlocked phone from best buy.
      Is this phones comparable with consumer cellular?

      reply to Argelia

  8. Marcia says

    I have Verizon and a Samsung Galaxy S7. If unlocked, will my phone be compatible with a sim card?
    Thank You

    reply to Marcia

    • Nicole at Consumer Cellular says

      Hi Marcia, in order to use your own Samsung Galaxy S7 with our service, it will need to be unlocked and able to use a SIM card. Please keep in mind that we cannot guarantee compatibility for all phone models, but our agents will do all they can to resolve any problems.

      reply to Nicole

  9. Ken says

    My wife and I have two iPhones, a ‘6’ and a ‘6 Plus’ on Verizon service. They are both paid for, but we’ve extended the service contract on a month to month basis only for purposes of covering phone problems or breakage problems. I’ve no idea how to change a SIM card in an iPhone. Is Consumer Cellular for us ?

    reply to Ken

    • Nicole at Consumer Cellular says

      Hi Ken, in order to use your own Apple iPhones with our service, they will need to be unlocked and able to use a SIM card. Please keep in mind that we cannot guarantee compatibility for all phone models, but we generally have good experiences with iPhones. You can find information on how to remove the SIM card from an iPhone on Apple’s website here.

      reply to Nicole

      • Ken says

        We have some no-coverage in southern IL about 1 hour SE if St Louis. The areas are known as St Libory (62282) and Marissa (62257) IL.
        We previously had device connection issues in those communities due to lack of signal strength with AT &T and to a smaller extent with Verizon. Any thoughts or guarantees there ?

        reply to Ken

        • Nicole at Consumer Cellular says

          Hi Ken, I’ve reviewed St Libory, and I see that we offer moderate coverage there. That means there should be outdoor service, but indoor service will be limited. In Marissa, I see that we offer Great to Good coverage, so you should have service. With our service, we use both AT&T and T-Mobile towers.

          reply to Nicole

  10. Robin Rule says

    How can I unlock the phone I purchased (a year ago) from Consumer Cellular? Can I keep my phone number?
    I get an “out of service” message often and I pay $49 for a phone I don’t use often, except to take photos.

    reply to Robin

    • Nicole at Consumer Cellular says

      Hi Robin, in order to unlock a phone you will need to call us at 888-345-5509 or chat with us here. If you’re having trouble calling, then I recommend chatting with us so that we can assist you. You also have the option of keeping your same number. In order to do so, it will need to remain active with your provider until the transfer has completed. Additionally, you will need your current account information, as it will be required when you are signing up for service, so we recommend having a recent invoice on-hand.

      reply to Nicole

  11. Brenda says

    Why can I not see my current invoice?

    reply to Brenda

    • Nicole at Consumer Cellular says

      Hi Brenda, if your current invoice is in the process of generating, then that would be why it’s unavailable. It should be available within 24 hours. If you still can’t see it, please call us at 888-345-5509.

      reply to Nicole

  12. Connie Preston says

    How do I know if my phone is a CDMA phone? I bought at Best Buy. I’m currently use Straight Talk.

    reply to Connie

    • Nicole at Consumer Cellular says

      Hi Connie, a CDMA phone is one that typically is not able to use a SIM card. In order to use a phone with our service, it must be able to use a SIM card and has to be unlocked by your carrier. Please keep in mind that if you are using a phone from StraightTalk, they may not be able to unlock it and if it’s a CDMA device it is likely not going to work on our service. That being said, you are still more than welcome to try using it and our agents will do all they can to get it to work on our service.

      reply to Nicole

  13. Rob Rowan says

    Nicole – still long ques on Chat – I’m in India and see no Intl roaming charges so far but have received texts- can you double check my account and confirm & fully explain ?

    reply to Rob

    • Nicole at Consumer Cellular says

      I’m sorry about the long queues, Rob. If you are using an Apple iPhone that has iMessage and it’s connected to Wi-Fi, then any text messages received or sent would not be recorded against your usage. This would also be the same if you have an Android device with a similar app that uses Wi-Fi to send messages.

      reply to Nicole

  14. Rhonda Faircloth says

    need help with opening new phone J7 my old is a J3

    reply to Rhonda

  15. Denise Miller says

    I have a Tracfone LG Fiesta. Will this phone be compatible with Consumer Cellular?

    reply to Denise

    • Nicole at Consumer Cellular says

      Hi Denise, in order to use an LG Fiesta from TracFone on our service it must be unlocked and able to use a SIM card. Please understand that we cannot guarantee compatibility, but our representatives will do all they can to get the phone working on our service.

      reply to Nicole

  16. Aniceto toste says

    What I need to do to make this phone unlocked for all carriers

    reply to Aniceto

  17. Meta says

    I have aT mobile, can you keep same phone number??

    reply to Meta

    • Nicole at Consumer Cellular says

      We appreciate your interest, Meta. You do have the option of keeping your same number. In order to do so, it will need to remain active with your provider until the transfer has completed. Additionally, you will need your current account information, as it will be required when you are signing up for service, so we recommend having a recent invoice on-hand.

      reply to Nicole

  18. Julius Dow says

    I have a IPhone from consumer cellular with the at&t SIM card,l live around lots of tree my phone works Great.

    reply to Julius

  19. R Carlson MD says

    You didn’t answer your own question – How do you tell if a phone is unlocked?

    Normally, a simple test would be to try a SIM from another carrier and see if it works. What way do you recommend?

    — R CARLSON MD

    reply to R

    • Nicole at Consumer Cellular says

      Thank you for your feedback, R. We appreciate it! The most common way to test if a phone has been unlocked is to insert a SIM card from another provider into the device. In most cases, if the phone isn’t unlocked, an error will be received. However, this is not always the case with CDMA-compatible phones, as they don’t require a SIM card for service. For those types of phones, they would need to be disconnected from a network and have a SIM card from another provider inserted. You can also contact the provider of the phone directly as well and ask them the unlock status of the phone. If you have any further questions, please let us know!

      reply to Nicole

  20. Wendy says

    I bought a phone after my phone from you feel off of the roof of my car that said it was unlocked and a consumer cellular from best buy.I have spent 2 days trying to get this phone unlocked (that I bought as unlocked!).I have talked with a customer service rep.from you,plus from total wireless(which is what it is set up on) and best buy did not unlock it either! I am very dissatisfied with all of this and I even paid for an unlock code online that I never heard back from..I’m glad your customers on here had their problems solved,but as of now I am still stuck with a broken..shattered up phone,along with another I paid for that I cant use !)!!

    reply to Wendy

    • Nicole at Consumer Cellular says

      Hi Wendy, I’m sorry to hear about the trouble that you’re having unlocking your phone. Please keep in mind that Best Buy sells phones for other providers, not just for Consumer Cellular. Additionally, none of our phones are sold unlocked. It appears that the phone you purchased was for Total Wireless’s service instead of ours, so we would not be able to unlock the phone since it is not one of ours. Depending on when you purchased the phone, I’d recommend checking back with Best Buy to see if you can return the phone to them and purchase one of ours instead.

      reply to Nicole

  21. Ed says

    I have been with Verizon(GTE Mobilnet) Since 1983.Very high phone bill ,time to change.I called them today to ask about unlocking my two IPhone 7’s.Theytold me Verizon does not lock phones.Is that true?Can I go with your company by just SIM card change.?

    reply to Ed

    • Nicole at Consumer Cellular says

      Thank you for posting, Ed. We would not be able to speak on behalf of Verizon’s unlock policy. If they have stated that the phones are already unlocked since they don’t lock them, then the phones would also need to be able to use SIM cards to work with our service. Please keep in mind that we cannot guarantee compatibility, but we generally have good experiences with iPhones.

      reply to Nicole

  22. Ed Maier says

    I left Verizon and took my phone to sprint, Verizon unlocked it and I have been using it but I am very disappointed with sprint service. Is the phone still unlocked? All I saw sprint do was put in a new SIM card.

    reply to Ed

    • Nicole at Consumer Cellular says

      Hi Ed, it is not common for a phone to get locked by a new provider once it has already been unlocked by the provider it was originally sold through. The phone you got unlocked by Verizon should still be unlocked at this point.

      reply to Nicole

  23. Patricia F says

    Are your phones unlocked? I want to purchase a new phone from you. Do the iPhones come unlocked?

    reply to Patricia

    • Nicole at Consumer Cellular says

      Hi Patricia, we appreciate your interest. All of our phones are sold locked to our network, but can be unlocked upon request once they have been active for a minimum of 180 days of service and have been fully paid.

      reply to Nicole

  24. Lorraine Berue says

    I bought a Kycera phone at Walmart in 2018 as a prepaid phone.
    Will this work on the Consumer Cellular network ?

    reply to Lorraine

    • Nicole at Consumer Cellular says

      We appreciate your interest, Lorraine. In order to use your own phone with our service, it will need to be unlocked and able to use a SIM card. Since the Kyocera was purchased through Wal-Mart, you would need to contact the provider that the service was set up through to have it unlocked. Please keep in mind that we can’t guarantee compatibility, but our agents will do all they can to get the phone working with our service.

      reply to Nicole

  25. Hayley says

    Hi I would like to ask when will or will you ever get unlimited data I do appreciate the 20 data but as for me and for many others would love to have unlimited data plan ty

    reply to Hayley

    • Nicole at Consumer Cellular says

      Hi Hayley, thank you for posting. We don’t have plans at this time to be offering unlimited data, as we find that with most providers that offer unlimited data, there is a limit on the 4G LTE data speeds, and once that limit has been reached the speeds are significantly reduced. Instead, we would like to be transparent about how much 4G LTE data is available with our plans. That being said, we do appreciate your feedback.

      reply to Nicole

  26. Tony says

    But are the phones you sell unlocked? I already have your service and am planning a trip to Europe.

    reply to Tony

    • Nicole at Consumer Cellular says

      Hi Tony, our phones are sold locked to our network. If you are going to be travelling outside of the US, we do have international roaming services available and you can find details here. Additionally, if you don’t want to use our international roaming and you have an iPhone with our service then it would not need to be unlocked for use with a SIM card from another country. If you have an Android phone instead, you can call us at 888-345-5509 to review eligibility for it to be unlocked.

      reply to Nicole

    • Albert says

      All explained. Very well.

      reply to Albert

  27. Greg says

    Hi-I have an old Pantech flip phone with AT+T as the service provider. I’m pretty sure I can get AT+T to unlock this phone. How can I find out if this phone is compatible with your new SIM card? Do you have a list of models that are compatible? I’d also like to keep my phone number.

    reply to Greg

    • Ashley at Consumer Cellular says

      Great question, Greg! In general, most phones used previously with AT&T are a good fit with our service, as long as they have been unlocked. It’s also easy to keep your phone number when you switch! We’ll walk you through that process, so make sure to leave your account open until we’ve confirmed the transfer. We’re happy to help you get started at 888-345-5509 when you’re ready! Thank you for posting, and we hope to speak with you soon.

      reply to Ashley

  28. Harlan says

    Do you have to call consumer Cellular to take off a person off on your account that has a#and phone on that account

    reply to Harlan

    • Ashley at Consumer Cellular says

      Great question, Harlan! We can help you make those types of account changes over the phone at 888-345-5509, so please give us a call when you have a chance. Our account advisors will be happy to assist you. Thanks for posting, and we hope you have a great day!

      reply to Ashley

  29. Marie Gilland says

    Hello, I have an iphone 4S that I do not use any longer. It used to be on Verizon’s service. If I get them to unlock the phone, will I be able to get it to work on Consumer Cellular?

    reply to Marie

    • Nicole at Consumer Cellular says

      Thank you for posting, Marie. We appreciate your interest. To use your own Apple iPhone 4s with our service, it would need to be able to use a SIM card in addition to being unlocked. If you’re unsure if the phone has a SIM card slot available, then you should be able to verify this with Verizon directly if they sold you the phone. Please keep in mind that we cannot guarantee compatibility for all phone models, but our agents will do all they can to get the phone working on our service.

      reply to Nicole

  30. Joy Wehrfritz says

    Would I be able to bring my Samsung/att phone int a Taft store, get the appropriate SIM there, and expect to use it ight away? Or do I have to “discnnect” fro att first?

    reply to Joy

    • Nicole at Consumer Cellular says

      Hi Joy, thank you for posting. If you are interested in transferring your service from AT&T to our service and keep your number, your AT&T service would need to remain active. If you are signing up for service while at a Target store, they would be able to provide you with a SIM card for your phone. Additionally, to start the transfer, your AT&T account information would be required if you want to keep the same number so we recommend having a recent invoice on-hand.

      reply to Nicole

  31. Gerald T Place says

    MY wife and I have ATT prepaid, but she wants to keep her phone and I’m going to need a new phone. I think hers is a samsung galaxy. Will we need ATT to unlock it to use with Consumer Cellular?
    Thanks in advance.

    reply to Gerald

    • Nicole at Consumer Cellular says

      Thank you for posting, Gerald. AT&T would need to unlock the phone before it can be used with another provider. Please keep in mind that we can’t guarantee compatibility, but we generally have good experiences with phones previously used with AT&T.

      reply to Nicole

      • Gerald T Place says

        Thanks Nicole. Will be trying to unlock her phone later today and I’ll be getting a new phone. She got me one at Family Dollar but it was cheap and have had problems with it. Our friends talked to use about consumer cellular but I don’t have3 their cell number for them to get credit. Thanks again Nicole you have been most helpful. The ATT acount is mine which I added the wife as a second line. Will that be the same?

        reply to Gerald

        • Ashley at Consumer Cellular says

          Thanks for asking, Gerald. If you transfer both your and your wife’s phone numbers to our service, they can both be on the same account. Have a great day!

          reply to Ashley

      • Gerald T Place says

        Thanks Nichole, I talked to customer service and we are switching from att prepaid to consumer cellular. Her sim card and my new phone is on the way and we have the unlock code for her phone. So we now have a consumer cellular account and the representative I talked to was extremely informative and she helped me out on the new phone for myself. I am so elated that we finnally decided to switch. Thank you all

        reply to Gerald

  32. Maureen says

    I switched my service on my iPhone 7 from AT&T last week. It seems to be ok, except I can’t SYNC it with my car so that I can call and answer through the car’s system. Is there something I need to do to get it to work. My Bluetooth is turned on and I keep trying to SYNC it but no luck.

    reply to Maureen

    • Ashley at Consumer Cellular says

      We appreciate you taking the time to reach out to us, Maureen. Switching to our service shouldn’t affect your Bluetooth feature on your phone, so we recommend trying to “forget” your car’s information within your iPhone, and then try connecting to the car again. You may need a PIN, which can usually be found within your vehicle’s manual. If you run into any issues, please don’t hesitate to call us at 888-345-5509, and we’ll be happy to walk you through it. Thanks again, and we hope you have a great day!

      reply to Ashley

  33. Jeanette Pierce says

    Sprint gave me an unlock code, how do I unlock my phone (I-6se) to bring it to Consumer Cellular for your service? Is this something your people can do at the store or can I do it at home?

    reply to Jeanette

    • Nicole at Consumer Cellular says

      Hi Jeanette, once you’ve received an unlock code for your phone, you will generally need to enter it into the device when prompted. This usually happens when you insert a SIM card from another provider into your phone, so this is something that you should be able to do on your own.

      reply to Nicole

  34. Marilyn says

    Hi, I have an older AT&T flip phone which I no longer use and would like to give it to my son and install your service on it with a new phone number. Would that be possible? If so, what would I have to do to “unlock” the phone since it hasn’t been used for several months and I no longer have service with AT&T?

    reply to Marilyn

    • Nicole at Consumer Cellular says

      Thank you for posting, Marilyn. Even if the phone hasn’t been in use with AT&T’s service for a few months, they should be able to assist you with unlocking it per their terms so we recommend contacting them directly. Once the phone has been unlocked, then you can order one of our SIM cards here or by calling us at 888-345-5509. Please keep in mind that we cannot guarantee compatibility for all phone models, but we generally have good experiences with AT&T phones.

      reply to Nicole

  35. curt jester says

    I have a Samsung S4 I have never used for phone service. It was bought through Ebay, as a Straight Talk phone. It was advertised in my area as compatible, but it ended up, not. I believe our area is more compatible with ATT. How would I find the status of my phone, if it is locked or unlocked?, and how would I find out if it is viable for Consumer Cellular? Is there a Consumer Cellular outlet that people can go to for someone to look at a phone? TY.

    reply to curt

    • Nicole at Consumer Cellular says

      Thank you for posting, Curt. To check your Samsung Galaxy S4’s unlock status, you would need to contact StraightTalk directly as the originating provider is the only party that would have access to that information. In order for a phone to be used on our service, it would need to be unlocked and able to use a SIM card. The only way to check compatibility for our service is to insert an active SIM card from our service into the phone. If the phone ends up not being compatible, then you can either purchase one of our phones or cancel the service within our 30-day Risk-Free Guarantee for no charge. You can order one of our SIM cards online here, by calling us at 888-345-5509, or you can purchase one in-store with one of our retail partners, found here.

      reply to Nicole

  36. Kathy says

    A few days ago I bought a new Motorola E5 smartphone from Target. Consumer Cellular helped activate my phone, set up my account and transfer my phone number from my prior carrier. During this process there was no discussion of a SIM card. Do I need a SIM card for the Motorola E5 phone?

    reply to Kathy

    • Nicole at Consumer Cellular says

      Hi Kathy, all of our phones come with a SIM card pre-installed, including when they are purchased through Target, so you will not need to get a separate SIM card. Thanks!

      reply to Nicole

  37. Gordon Blake says

    I have a Samsung galaxy s5 Mimi. Will your SIM card work in my phone. Or did I have to have it unlock.

    reply to Gordon

    • Ashley at Consumer Cellular says

      Thanks for asking, Gordon. In order to use our SIM card with another device, it will need to be fully unlocked by the previous carrier. In general, GSM phones, such as those used previously with AT&T or T-Mobile work best. You can learn more about our SIM card option here on our website. We appreciate you taking the time to learn more about this great option!

      reply to Ashley

      • Pat Blake says

        My name is Pat I have a att Samsung Gaxaly S6.Do I have to have my phone unlock before I put your SIM card in my phone I want to keep and if it does work I have phone number that I want to keep will they be erase when I put in your SIM card.

        reply to Pat

        • Ashley at Consumer Cellular says

          I’m happy to help answer your questions, Pat. Before you try our SIM card with your phone, you’ll want to make sure it has been fully unlocked by the previous carrier. As for your phone number, you can keep it when you make the switch! Just be sure to keep your old cellular account open until we’ve confirmed that the transfer is complete. If we can answer any other questions or help you order a SIM card, just give us a call at 888-345-5509. We appreciate you taking the time to post today!

          reply to Ashley

  38. Mary keenen says

    I have purchased a huawei honor 8x phone. It says it is gsm and factory unlocked will this phone work with consumer cellular? Please, please, say yes

    reply to Mary

    • Ashley at Consumer Cellular says

      Thanks for posting, Mary. In general, fully unlocked GSM devices work well with our SIM card, so it sounds like your phone could be a good fit. We’re happy to get a SIM card on the way to you, so visit our website here to place the order, or pick one up at your local Target store. We appreciate you taking the time to reach out to us, and we hope you have a great day!

      reply to Ashley

  39. Keith Bell says

    I have 6 Samsung Galaxy s7 Actives currently with AT&T. Can I switch all 6 to Consumer Cellular and will they work on your network?

    reply to Keith

    • Ashley at Consumer Cellular says

      Thank you for asking, Keith. In most cases, fully unlocked phones used previously with AT&T or T-Mobile are a good fit with our SIM cards. You can order these via our website here, over the phone or you can pick them up at your local Target store. If we can answer any questions, please don’t hesitate to chat with us here. We appreciate you posting, and we hope you have a great day!

      reply to Ashley

  40. Kim says

    I am thinking about switching to your company. I am a us cellular customer. Will consumer cellular work with my phone?

    reply to Kim

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us today, Kim! We would love to welcome you to Consumer Cellular, and in many cases, you can keep your phone and take advantage of our SIM card option. The SIM card can be used with most fully unlocked GSM smartphone, such as those used previously with AT&T or T-Mobile. You can learn more about this great option here. We’re happy to assist you with any other questions at 888-345-5509. Thanks again for posting, and we hope you have a lovely day!

      reply to Ashley

  41. Bill Hawkins says

    Ashley, My wife and I have iPhone6s plus with Tracfone. We signed up for Consumer Cellular and were sent sim cards to install. We installed them but were not able to switch over. I called Tracfone and they said we have to wait until we have had our fully paid phones we bought from them for 1 year until they could switch them over (unlock) !
    Since we bought them from Tracfone we now have to wait till the end of 2019 till we can activate our phones on Consumer Cellular. We can not wait to change over, Tracfone never told us that the iPhones could not be unlocked for a year when we purchased them. What would you do in this case? We want to change over ASAP.

    reply to Bill

    • Nicole at Consumer Cellular says

      Hi Bill, to use the phones with our service they need to be unlocked first. If TracFone has a time frame that needs to be adhered to before they will unlock the phones, then you will have to wait, unfortunately. The only other alternative would be to purchase phones from us directly to use with our service.

      reply to Nicole

  42. Cheryl says

    I’m thinking of checking ebay for unlocked phones but want to make sure if I buy one I would be able to use it, such as the LG V30. I’d hate to spend money on something just to find out it can’t be used. So I guess my question is, if I got an unlocked phone, could I use it on my CC account?

    reply to Cheryl

    • Nicole at Consumer Cellular says

      Thank you for posting, Cheryl. To use a non-Consumer Cellular phone on our service, it will need to be unlocked and able to use a SIM card. We can’t guarantee compatibility for all phone models, but our agents will do all they can to get it working on our service. If you’re concerned about buying a phone and it not working, we recommend looking to a return policy with the seller.

      reply to Nicole

  43. Juliho says

    Could I buy a Cons Cellular phone and use another service even if the phone is not paid off? I understand the monthly payments will be deducted until the phone is paid off.

    reply to Juliho

  44. Km rao says

    Can I use consumer cellular SIM card to unlock any phone

    reply to Km

  45. syd says

    Hi: I have been with virgin mobile for many years. I now have an iPhone 6s and want to upgrade to an iPhone 11, but, virgin does not have it in 128 GB. Also have a galaxy J9 with tracfone that I use, just in case of emergency. Maybe 100 minutes a year. Can you offer me an alternative with the iPhone 11?

    reply to syd

    • Nicole at Consumer Cellular says

      Thank you for posting, Syd. We do have the Apple iPhone 11 with 128GB available and you can find it here. We also have a variety of plans available depending on your usage, and you can review them all here and find the one that best fits your usage for the iPhone.

      reply to Nicole

  46. Eric says

    We’ve been with Consumer Cellular for about a year. At the time, we bought a new phone from you for my wife, but I was able to have AT&T unlock an old iPhone 6 so I could use your SIM card in it. I’ve recently upgraded to a new iPhone 11, and would like to donate or sell my old iPhone 6. I’ve removed the CC SIM card; is the phone still considered unlocked? Thanks!

    reply to Eric

  47. Herbert E. Dawson says

    Currently use a Verizon Motorola Droid Turbo smartphone. Can that be used in the Consumer Cellular system?

    reply to Herbert

  48. Lynn says

    I am about to buy an Apple I phone7 through Consumer Cellular and connect with your service. Will my phone be setup to only use one network (AT&T or T-Mobile) or will it go through whichever has the strongest signal wherever I am at.

    reply to Lynn

  49. Jackie says

    I am a new customer. My phone was locked but now it’s unlocked, however I still can’t make or receive calls.
    Can anyone help me?

    reply to Jackie

  50. Waynon Calhoun says

    I wish to unlock my phone.
    The phone has been paid for in full.

    reply to Waynon

  51. Mikey says

    What about phones I buy from Consumer Cellular? Are they typically unlocked and if not, what is your policy to get them unlocked?

    On a related note, I have a Consumer Cellular wireless home phone base (2017 model) and a ZTE wireless home phone base. Are these shipped unlocked or is it the same way as the phones?

    reply to Mikey

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