Life is unpredictable. That’s why I don’t think our customers should ever be penalized with high overage fees for sudden changes in their cell phone usage. So last year, in April 2010, we introduced a customer-friendly solution: Usage Alerts.
Our Usage Alerts program is a free, automatic benefit provided to all Consumer Cellular customers. What does the program do? It tracks customer usage and notifies each customer whenever he or she gets close to exceeding their plan’s monthly minutes, messages or data allotment. Our goal is to ensure no one gets stuck with -or is surprised by-unexpected overage fees.
In addition to the alert notification, we recommend steps for the customer to take as well as provide an easy way to make it happen. Customers are allowed to change their rate plan retroactively up to the last day of the billing cycle, which enables them to take advantage of the best possible pricing.
Does this Usage Alerts program work? You bet it does. Usage Alerts saved our customers nationwide more than $5 million in potential overage charges last year!
From the birth of a first grandchild to the sudden illness of a spouse, cell phone usage can easily spike beyond a plan’s pre-defined limits. During such times of celebration or concern, the absolute last thing I want you to worry about is your cell phone bill. We’ll keep an eye on it for you, so you can focus on the more important things going on in your life.
For details of how the program works, please visit our Usage Alerts page at www.ConsumerCellular.com/Info/UsageAlerts