This fall saw upgrades to the two major operating systems for smartphones, bringing some exciting new features and security upgrades to users of both Android devices and iPhones.

Android 11 and iOS 14 (for iPhone) are the latest operating software for smartphones. Updating to the most current version of your operating system is essential for maintaining the performance and security of your phone. These updates ensure that apps and software on your phone run smoothly. Perhaps more importantly, they also contain security “patches” designed to help protect your device and the personal information you store on it from new viruses, malware, or other threats.

Typically, you’ll receive a pop-up message on your phone telling you when a system update is ready to be installed. These will come directly from the manufacturer (Apple, Samsung, Motorola, etc.) and not from Consumer Cellular. With this notification, you’ll be prompted to either install the update or delay it. It’s always a good idea to install these updates as soon as possible. The download process can use a lot of data, so we recommend connecting to Wi-Fi before getting started.

In addition, here are a few additional steps you can take to help avoid problems when updating your operating system:

  • Charge your phone: Often, the update message you will receive will remind you to do this. Avoid having your phone power down during an update by making sure the device has at least a 70-percent charge, or by keeping it plugged in until the process is complete.
  • Back up your files: OS upgrades and updates should not affect the data stored on your smartphone, but backing up files it is still a good idea, just to be safe.
  • Make sure your device is compatible with the OS upgrade: A new OS may not be designed for all older devices. Apple supports its iPhones for about five years after a model is released, giving the devices the latest versions of iOS. Android models can vary, but in general, an Android phone won’t get any more security updates if it’s more than three years old.

Your smartphone is a valuable and versatile tool. Keeping it up to date with the latest operating system and security is an essential part of making sure it continues to delivers the best possible performance for you.


  1. Mary Page says

    Is there an update to my phone

    reply to Mary

  2. Christine A Hamblin says

    Just received a phone for my husband I activated it before de boxing it and when he was able to open it we realized it was broken in the corner

    reply to Christine

  3. Dena says

    I heard rumor that my iPhone 5 will not work after December 31st. Is this true !

    reply to Dena

    • Hi Dena, thanks for your question. We don’t have an exact date for when phones that are not VoLTE capable, such as the iPhone 5s, will stop working. This is why we’re suggesting that if you haven’t already to upgrade the phone to a device that is VoLTE capable so that you don’t lose service during this transition.

      reply to Jacob

  4. Billie Pratt says

    Last night my iphone was updated, and now I can’t sign in. It keep asking for my apple ID and password.

    reply to Billie

    • Hi Billie, thanks for your post. If the phone is asking for the Apple information, I would make sure you’re entering it in for the phone correctly so that it can accept that information. If you’re getting any error message about an incorrect password, visit Apple’s website and you would be able to reset it there.

      reply to Jacob

  5. Juan Vargas says

    I wish you can tell me the exact prices included taxes
    And this how much cost including the cellular phone and if I keep my number I using right now?
    Thank you so much I’ll wait to hear from you guys
    Have a Happiest Holiday safely with your love ONES!!

    reply to Juan

    • Hi Juan, thanks for your interest! We’re not able to calculate taxes for orders or for the billing. When placing an order, sales tax is added for the purchase of a phone, and if you’d like an idea of what taxes you’re paying for cellular use, we’d recommend looking at your current cellular bill, or you can generally count on them being around 10-15 perfect depending on where you live.

      As long as the number remains active with the current provider during the transfer process, you can switch it over. We will also need the current account number, PIN number if there is one, billing address, and the account holder’s first and last name to submit to your current provider so that they will release the number to us so we would recommend having a bill readily available for this process.

      reply to Jacob

  6. Gerald Legrand says

    I have a new ZTE avid 579. Can I get this software to protect my device?

    reply to Gerald

  7. KK says

    Thanks for email and applying promo credit as promised.

    reply to KK

  8. Donna M. Meeks says

    I just upgraded my Moto to a Moto G Power hoping that would be the end to my voice echoing during calls. It did not change a thing. I still have difficulties with echoing. Please explain where this comes from and how to correct it.

    reply to Donna

  9. Bill Shema says

    I am gettting calls with no one, or information on my phone. It is just blank – no information – just rings. What should I do????

    reply to Bill

  10. curtis williams says

    My New Mote Phone I set My Facebook up I.m Not Seeing My Friend.s That.s On My Laptop Computer I.m Seeing Different People On My Phone Can Yu Please Help Me

    reply to curtis

    • Nicole at Consumer Cellular says

      Hi Curtis, I recommend making sure you’re logged into the correct Facebook account. If you’re logged into the same account on your computer and phone but you still see different friends, then I recommend reaching out to Facebook support.

      reply to Nicole

  11. Asim says

    Hi, I have a mobile phone from the consumer cellular model 4044L. I want to use the browser but I can’t do that it has an internet connection but not working.

    reply to Asim

  12. Stephen Zap says

    I have a OnePlus 8 that is running Oneplus’ Oxygen OS Android 11 and works with Consumer Cellular fine. Oneplus has an upgrade to Android 12 but when I do the upgrade, I lose the Consumer Cellular network. To get Consumer Cellular working I have to downgrade back to Android 11 which formats my phone and I have to redo all my apps. Consequently I get notifications on upgrade but am hesitant to try any. Is there anything I can try to make my Consumer Cellular work with the OnePlus oxygen OS android 12 upgrade?

    reply to Stephen

    • Hi Stephan, thanks for your question. We’d be happy to help with your service once it’s been upgraded to see if there is a setting or something we need to change in order to get it up and running properly. Give us a call at 800-686-4460 or chat with one of our live agents on our website here to follow up.

      reply to Jacob

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