TIPS & TRICKS TO PAY YOUR PHONE BILL

Finding ways to pay your phone bill is now easier than ever, and here at Consumer Cellular, help is always just a phone call or a click away. In this blog, we will go over step-by-step instructions on the various ways to pay your bill, including by credit card, phone, online and more.

How Do I Make a Payment?

You can pay by credit or debit card, send payment by check, or if you wish to use a form of payment that does all the work for you, you can set up your account with AutoPay.

Ways to Make a Payment With a Credit or Debit Card

Phone:

You can call us at (888) 345-5509 and one of our 100% U.S. based customer support specialists will be able to process your payment right away. Make sure you have your account number handy, as well as your debit or credit card.

Online:

If you wish to pay online, it’s as easy as logging in to My Account and clicking “Pay Now”.

Other Ways to Pay Your Bill

Chat:

Click here to reach us using online chat. An online customer service specialist is standing by to help you process your payment and answer any questions you may have.

Check:

Sometimes the difficulties of using credit cards and online bill-paying services can be complex and confusing. Fortunately, Consumer Cellular still accepts checks as a form of payment.

Where do I Mail my Check?

Consumer Cellular
P.O. Box 7175
Pasadena, CA 91109-7175

Make sure to send the exact amount and include your account number to ensure an accurate payment.

AutoPay:

Setting up automatic payments from a credit or debit card has never been this easy!

What is AutoPay?

AutoPay is an option that automatically withdraws the amount due on your account each month on the day of your choosing. You will receive an invoice from us detailing what was charged to your account. If you want to change the details of your payment or turn AutoPay on/off, you can access your account here.  

How do I Sign Up for AutoPay?

Signing up for AutoPay only takes a few easy steps to get you on your way to worry-free billing. Update the following account settings to set up Autopay successfully. 

  1. Log in to My Account and find the “Billing” section
  2. In the “Billing” menu, click “Edit Billing Info”
  3. Under “Payment Type” select “AutoPay”
  4. Enter your credit/debit card information
  5. Click “Save Changes”, and you are now good to go!

If you need to change the credit or debit card used for AutoPay, just do the following:

  1. In the Billing menu, click “Edit Billing Info”
  2. Enter your credit/debit card information
  3. Click “Save Changes”

Frequently Asked Questions

How Do I Update my Credit Card Information?

Online:

  1. Log in to My Account
  2. Select “Edit Billing Info” in the “Billing” menu
  3. Enter your updated credit card information and click “Save Changes”

Phone:

You can always call our Customer Support at (888) 345-5509.

Paying bills seems to get more complicated with each year that passes. Fortunately, there are many options when it comes to paying your Consumer Cellular phone bill. If you are looking to pay by credit or debit card, you can find the payment page through My Account. If you want to send your payment by check, you can find the mailing address under “Where do I Mail my Check?”. If you wish to use a form of payment that does all the work for you, you can set up your account for Autopay here. If you have any issues or questions, reach out to one of our 100% U.S. based customer support specialists at (888) 345-5509 or visit our website at ConsumerCellular.com.

13 Thoughts on "TIPS & TRICKS TO PAY YOUR PHONE BILL"

  1. Fred Faust says

    Will there ever be a way of direct debit from a banking account.

    reply to Fred

  2. Susan aDuBois says

    I am on Social Security and receive my check on the third Wednesday of the month, so I need to have my payment setup for that day. How do I do that?

    reply to Susan

  3. Samuel Romero says

    I use to love your phone service until now I’m getting charged for unlimited data but I received a messaged that I have exceed my data usage what happened to unlimited? So my internet is so slow it freezes my phone. I trusted this company for reliable service. I’m switching back to Verizon.

    reply to Samuel

  4. Mar Ann Austin says

    Do I get a discount on my phone bill,because I’m a aarpmember?

    reply to Mar

    • Nicole at Consumer Cellular says

      You do, Mar. As an AARP member, you’ll receive a 5% discount off of your monthly fees and usage charges, plus a 30% discount on select accessories. You’ll also receive an extended satisfaction guarantee of 45 days or 500 MB of data usage, whichever comes first.

      reply to Nicole

  5. alvin tawney says

    Worse customer service.The phone keeps breaking into replaced 3 now saying I can’t get another replacement because my warranty has run out.

    reply to alvin

    • Hi Alvin, thanks for your post. Allstate’s protection plan only allows for two claims within a 12-month period before it completes and we’re not able to submit another. I apologize for the trouble that this causes, we’d be happy to help with troubleshooting the phone or helping to place an order for a new one if you’d like to give us a call at 800-686-4460 to follow up.

      reply to Jacob

  6. JANE O ROMERO says

    MY CREDIT CARD WAS LOST , WAITING FOR A NEW CARD PLEASE ,SHOULD BE IN THIS COMING WEEK . THANK YOU FOR YOUR .
    HELP .

    reply to JANE

  7. Mary Ellen Martin says

    What is the $5.00 e bill opt out fee?

    reply to Mary

  8. Norman babineaux says

    When do you bill me ¿
    I’ve had service with you since November 2nd

    reply to Norman

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