STOP ROBOCALLS AND TEXTS WITH OUR SPAM-BLOCKING TIPS

The ring of a spam call or the ping of a junk text may be a small interruption, but as their frequency skyrockets, they quickly snowball into a major hassle.

Thankfully, there are a growing number of ways to counter the overwhelming onslaught of spam. With a few tips, tricks, and tech solutions, you can protect your phone and your day by blocking these unwelcome intrusions.

Above all, don’t engage!

Rule number 1? Never answer. Do not pick up calls from unknown numbers, and do not respond to unwanted texts from unknown origins. Doing so only confirms to spammers that your number is legitimate and may even prompt spammers to sell your contact information to other junk senders.

That said, we’ve all accidentally answered a spam call, so when that happens, hang up right away. And don’t be tricked into pressing a button if the caller or recording instructs you to opt out of such calls.

The same goes with robotexts, those annoying, automated messages sent to phones out of the blue. Unwanted spam texts can take the form of appointment reminders, phishing attempts, and political calls to action, among countless other guises. Never click on links or attachments in spam texts, as you’ll likely wind up with malware on your device as a result.

Manually block pesky numbers.

It takes a little work, but for the worst and most frequent robocallers or texters, you can simply block their numbers. However, this may be a temporary relief as you can still get spam texts from the same sender using a different number—it’s a common spammer practice called spoofing.

On an iPhone, open the text message, tap the phone number at the top, then hit “Info.” button. You’ll then see an option to “Block this Caller.”

Faced with a junk message, Android users can go to the three dots toward the top right. Depending on your phone and OS, you will tap “Block number” or “Details,” and then “Block and report spam.”

Turn on your phone’s spam filter.

Be sure to take advantage of the built-in spam-fighting tools that come on your device.

Android users can leverage Google’s Messages app to thwart junk text messages. Tap the three-dot icon in the upper right of the app and select Settings, then Spam protection and turn on the Enable spam protection switch. Your phone will now alert you if an incoming message is suspected of being spam.

Some Android phones help you block unfamiliar callers as well. Different devices have slightly different processes, but you can start by going to Setting in the Phone app. Activate the option that allows you to block suspicious numbers. 

On Apple iPhones, in the Messages app, unknown senders’ messages can easily be sent away into a separate folder. Go to Settings, select Messages, then Filter Unknown Senders. iPhones also have an opt-in Silence Unknown Callers call-screening and blocking feature.

Install a third-party app.

Given the demand for solutions to curb spam overload, many tech ventures have arisen to fill the need. Here are just a few third-party apps designed to help you identify and block unwanted robocalls and robotexts.

Robokiller, costing $3.33 per month based on an annual plan, employs predictive call-blocking and SMS-blocking technology to determine if an incoming call or text is spam. In fact, Robokiller promises to eliminate 99% of robocalls and texts.

Nomorobo, at $1.99 per mobile device per month, offers protection from robocalls and spam text and SMS phishing. To detect new robocallers, Nomorobo analyzes millions of calls made to hundreds of thousands of phone lines every single day, as well as texts from unknown numbers to sort out the junk.

Hiya partners with Samsung to offer a call-blocking solution called Smart Call to label potentially unwanted calls. The Hiya app identifies calls you want and blocks numbers you want to avoid, and comes with options like auto-blocking and reverse phone lookup.

SpamHound SMS Spam Filter is a popular, free choice for text protection for both Android and iPhone users. The app helps block unwanted text messages and MMS by creating an unlimited number of spam filters.

Report spammers.

While reporting offenders isn’t a silver bullet, it does help authorities hone in on prolific sources of spam in the long run—while providing a little taste of revenge. You can always file a complaint with the FCC to crack down on illegal calls or texts, or if you have been the target of a spoofing scam. Report online or call the FTC at 1-877-FTC-HELP or the FCC at 1-888-CALL-FCC.

Don’t forget basic cybersecurity.

Blocking spam is worthwhile, but your efforts will only make a difference if fundamental measures are in place to safeguard your information and uphold basic cybersecurity.

Of course, it can’t be overstated that you should never provide your personal information to unknown callers—if indeed action may be needed, hang up and go to the company’s official website or call the company’s official customer service number to confirm validity. The same goes for links in unverifiable texts or emails. If you’re at all unsure or unfamiliar, delete or report as spam to avoid potential phishing or other fraudulent schemes.

Take a little time to read corporations’ web forms and check for a privacy policy when submitting your mobile phone number or email address to any customer website.  Use caution if you are being pressured to give personal information right away.

Find out if the businesses you rely on have policies that include your implicit permission to sell or share your personal information. This could be a huge source of unwanted calls and texts, so you may decide to ask to be removed from their database.

Be aware that the AARP offers a service delivering Fraud Watchdog Alerts. Sign up to say on guard and informed about known scams that attempt to trick victims through spam calls and emails.

27 Thoughts on "STOP ROBOCALLS AND TEXTS WITH OUR SPAM-BLOCKING TIPS"

  1. John says

    The FTC and FCC are a decade behind concerning spam and fraud blocking! The dnc list is ineffective

    reply to John

  2. Mary Thomas says

    I get so many spam and robot calls and texts.

    reply to Mary

    • Hi Mary, thanks for your post. I understand how frustrating those calls and texts are. We do not have an option to block those numbers from calling or sending those texts. What I can recommend is blocking the numbers on the phone as they come in, you can also look at downloading an app to help filter those calls and texts for you, or we can also look at changing the number for you if you’d like.

      reply to Jacob

  3. Perry says

    Does anyone know how to automatically divert calls to voicemail.

    reply to Perry

    • Nicole at Consumer Cellular says

      Hi Perry, you can automatically send calls to voicemail if you enable Do Not Disturb or Silent Mode on your phone. Most phones can enable this by pressing the volume down button until it vibrates, and then press it one more time to enable Do Not Disturb.

      reply to Nicole

  4. Julie Proffitt says

    I have got my phone set up for my phone to let me know if a call comes in and it will tell me Spam call coming in.

    reply to Julie

  5. Gary says

    I also get tons of calls from people who want to buy my house , sell me tv , car warranty etc . Here is the frustrating part for me is they are calling the wrong person LOL . The person they ask for isn’t me , somebody who is a online marketer was sending out their email blast with my number . So eventually I need to change my number after 10 years which I do not know where to begin contacting people to let them know .
    The iPhone has a feature call FOCUS that I haven’t had the time to explore but it appears you can set this up so at different times only people in your contacts can call you .This would be great because I have to sleep in the daytime and so many times I am woken by a spam caller .
    Why do these spammers leave messages on my voice? They always have a different number for you to call back because of them spoofing my number!
    Good News is our whole mobile system is fixing to change this summer and it will fix the majority of issues in mobile & internet!!

    reply to Gary

  6. Butch says

    For the past four days we have been blitzed by fraudsters pretending to have Medicare Supplement help available. It’s clearly a “boiler room” operation as the call origin number changes with each call. We sometimes get only a few seconds between calls. They have slowed somewhat but it remains a very unwelcome distraction. This is really a terrible form of harassment.

    If CC consults my call log and sees all the 8** numbers calling they may be amazed.

    reply to Butch

    • Hi Butch, thank you for your post. We definitely understand how frustrating those calls are. We can’t block calls on our end, but we do recommend blocking the numbers as they come in. You can also download an app to help filter those calls for you. As an option, we can also change your number.

      reply to Jacob

  7. Christian B says
  8. Kenneth Wilder says

    I just spoke to louis asking for a spam solution he said cc did not supply any solutions because of liability issues. I told him i could not understand how CC would leave a bunch of old people with out any protection, Then I found this glorious Page THANKYOU CONSUMER CELLULAR

    reply to Kenneth

  9. Lew Miller says

    Your directions for manually blocking texts on an iPhone do not work on my iPhone 13, and current iOS. The manual block function instead is found in Settings -Messages, and requires you to write down the number and then manually reenter it in Settings. At least that has been my experience.

    reply to Lew

    • Hi Lew, thanks for your post. With the iPhone, when blocking a number, you’ll want to make sure that you are tapping on the number when you pull the message up to get the needed options. Once there, tap on info > Block this caller. If you’re doing it from the call log, you’ll want to tap the “i” across from the number before completing those same steps. If you have any questions or are having trouble with that, give us a call at 800-686-4460 or start a chat with our live agents here.

      reply to Jacob

  10. Sheldon Collins says

    Is there a spam app that protects from calls AND texts?

    reply to Sheldon

  11. Donna says

    How do I prevent blocked callers from leaving voicemail?

    reply to Donna

    • Nicole at Consumer Cellular says

      Hi Donna, what you can do is check your phone’s app store for a call-blocking app that will prevent blocked calls from going to voicemail. This is usually done by the app answering the call briefly and then hanging up.

      reply to Nicole

  12. Ray says

    After reading the posts on this site and changing my phone service to CC from AT&T I’m worried I won’t have the same ability to monitor spam calls as I did with att. They have something called Active Armor which works extremely well. But is it worth paying double the monthly cost? I guess I’ll get some 3rd party app and see how that works. Not very responsible of Consumer Cellular to not have something like that.

    reply to Ray

  13. Todd says

    Cell phone companies can easily put spam filtering into their own networks and use it on the server side IF they so wanted to. The problem with making the consumer do it on the phone side either by manually blocking revolving numbers that will never be used again by spam systems or using a 3rd party app that requires you to spend money and putting a system on that doesn’t work all the time is that even when it gets “blocked” by your phone, it still goes to voice mail and many times you aren’t even aware that your mailbox has filled up. Then you get the fun of sitting there having to delete messages.

    Consumer Cellular, how about YOU set up the software on the server and give the consumer the option to block “private numbers”, “potential spam”, or “unknown” callers AT THE SERVER LEVEL!

    reply to Todd

  14. *Frugal_Consumer* says

    This is ridiculous. Almost every carrier got some scam blocker except for you guys. This scam/text caller is getting out of hand. I just signed up with CC this week.

    We can’t we use the AT&T scam blocker… since that’s the network I’m on?

    reply to *Frugal_Consumer*

    • Hi there, we definitely understand those unwanted calls are frustrating. We don’t have access to AT&T’s features, we are only using their towers to provide service for our customers. What we do recommend is blocking the number once the call comes in and not answering it at all. You can also download an app to the phone to help filter these calls for you as well.

      reply to Jacob

  15. william says

    Well after reading the comment here, I see everyone seems to have the same problem I have with Robo calls and CC not having an answer to this problem. I have over 2,000 blocked calls on my phone which has taken some time to do. I have enrolled in the FTC no call list and the Texas no call list whit no avail. I believe I have done all I can. There has to be something CC can do about this. I changed from Verizon where I never had this problem. Considering changing back just for peace of mind.

    reply to william

    • Hi William, thanks for your post. We don’t have a program or feature in place for filtering those calls. An option that is available to you though is to download an app to filter those calls for you as an option. Otherwise, an option that is available to our customers is to change the phone number as well.

      reply to Jacob

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.