There’s good news for anyone wishing for an easier, more convenient way to navigate the relatively small touchscreen on their smartphone. You can make everyday phone tasks simpler and faster—right now—by activating AssistiveTouch for iPhone or Accessibility Menu for Android.

AssistiveTouch for iPhone

What does AssistiveTouch do? This feature takes the fine motor challenge out of everyday tasks on Apple devices—accessing Siri, locking or rotating your screen, turning the volume up or down, pinching and double-tapping, and other functions—by enabling you to do so them all without using physical buttons.

When AssistiveTouch is enabled, a translucent, round button appears on your iPhone Home Screen. Touch it, and a simple menu with multiple helpful options appears.

Choose from these options to turn on the AssistiveTouch feature:

  • Go to Settings, then Accessibility, and then Touch; finally, select AssistiveTouch
  • Say “Hey Siri” and then “Turn on AssistiveTouch”
  • Go to Settings, then Accessibility, and then Accessibility Shortcut; once there, turn on AssistiveTouch

Once AssistiveTouch is activated, you will notice a button on your screen. You can simply drag it to an edge of your screen—and that’s where it will remain until you use or drag it again. Tap this button once to open the AssistiveTouch menu. Tap once anywhere outside of the menu to close it.

Accessibility Menu for Android

Fans of Android devices can get the same benefits from the Accessibility Menu. Once activated, a large on-screen menu serves up frequently used functions for easier access and use. From the Accessibility Menu, you can lock your screen, take screenshots, open Google Assistant, Quick Settings, and Notifications, and adjust volume and brightness.

Follow these steps to turn on the Accessibility Menu on your Android smartphone:

  1. Open Settings on your Android phone
  2. Tap Accessibility, then Accessibility Menu
  3. Turn on the Accessibility Menu shortcut
  4. Tap OK to accept permissions

With the Accessibility Menu turned on, you can open it at any time by swiping up with two fingers—though you will need to use three fingers if the TalkBack feature is activated. Then simply tap Accessibility or the floating accessibility button and choose your desired option from the menu. Go to the next or previous screen to explore other menu options.

Depending on the model of your phone and version of your operating system, steps and specifics may vary. Refer to the user manual for your specific to get further guidance on taking advantage of these and other accessibility features.


  1. Joan Swan says

    Can I use the Visual Voicemail app on my Samsung phone? I think this app was installed when I first was connected to Consumer Cellular, but not sure where it came from. I can not find it in Google Play Store, nor in Galaxy Store. I can Disable it, but not un-install it.

    reply to Joan

    • Nicole at Consumer Cellular says

      Hi Joan, if you want to use Visual Voicemail on an Android phone, you’ll need to use a third-party app to do so. Unfortunately, we aren’t able to make a recommendation as to which one may work.

      reply to Nicole

  2. Diane CALLIS says

    I have tried to call and was on hold 45 minutes. Why does our phones have no service? You have even sent me my bill for March. We have had no service for almost 3 days now. I don’t feel I need to pay the full bill. What is going on with your phones and service?

    reply to Diane

    • Nicole at Consumer Cellular says

      Hi Diane, I recommend powering the phones all the way off and back on, as we recently had a service update. Additionally, we bill a month behind, so the bill you have would be for the previous month’s service. Billing dates can be confirmed on page 2 of your invoice.

      reply to Nicole

  3. Doris Helms says

    Please stop all robocall and network calls that are not known and repeat it phone call from telemarketer quick and thanks!

    reply to Doris

  4. Anita says

    I’m receiving an carrier update message. Is this legit. Doesn’t seem to be?

    reply to Anita

    • Nicole at Consumer Cellular says

      Hi Anita, the carrier update message is legitimate and is sent by the carrier to make sure that the phone is up-to-date with the network.

      reply to Nicole

  5. walker bidwell says


    reply to walker

  6. Deanna Ayres says

    cannot call in or out. Been like this for 24 hours. All other functions work. HELP

    reply to Deanna

    • Hi Deanna, I’m sorry to hear about the trouble you’re having with service. At this time, we do have some steps posted to our website here that we recommend having you try on your phone to see if we can get the service up and running. If assistance is still needed after this, give us a call at 800-686-4460 or chat with one of our live agents here to follow up.

      reply to Jacob

  7. John William Marshall says

    How can I save on using my 3MB of data? Does using WIFI Calling help to save DATA usage?

    reply to John

    • Hi John, thanks for your question. Data usage is not related to making calls, but rather, the phone connecting to the internet when you’re not on WiFi. You can prevent this from happening by going into the settings of the phone and turning it off to keep the phone from using it, and we recommend connecting to WiFi as often as possible. If you have any questions on how to do this, give us a call at 888-548-6490 or chat with us here.

      reply to Jacob

  8. John William Marshall says

    Thanks Jacob, seems I some how used my entire 3GB and was upgraded, apparently several apps were due to be updated on my phone and my wife’s which both are rather new for us and I suppose that used quite a bit of my 3GB. When will I be able to return to 3GB, because now that I know how to turn off Data and use WIFI I will probably be ok with just 3GB.

    reply to John

    • Hi John, updating a lot of apps can use a lot of data very quickly if you’re not connected to WiFi. Once your cycle starts over you can go ahead and lower your plan back to the 3GB option which you can do online via your account, you can give us a call at 800-686-4460, or you can also chat with one of our agents here and we can help get that lowered down for you as well.

      reply to Jacob

  9. Pauletta Williams says

    When sending messages to an android phone from my iPhone it doesn’t send a message it states it’s a Time-sensitive message and it fails. It was sending them before now it won’t send them!!!! Please help

    reply to Pauletta

  10. Angela b says

    My last carrier I didn’t set up my voice mail and I didn’t activate this voice mail I’m steady getting voice messages I can’t get in to said wrong pin I’m sure it is cuz I didn’t set it up and it is taking up data please annoying i up dates s I don’t want feature please stop

    reply to Angela

    • Nicole at Consumer Cellular says

      Hi Angela, the voicemail service doesn’t use up data on your phone so you don’t have to worry about that. If you need to reset the password to it, you can call our automated system at 888-373-1777 and use the self-service options, or have an agent help.

      reply to Nicole

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