There are many great reasons to join Consumer Cellular, and here’s another one: we make it easy to do!
If you, or a family member or friend, are ready to switch and start enjoying our low prices and great service, here’s a handy checklist that will help you through the process.
Remember, there are three convenient ways to do it: online, over the phone, or at a Target store near you.
To get started, you’ll want the following information handy:
- Your current phone bill, to help make sure your phone number gets switched over to our service.
- Your AARP card or membership number, so you get your exclusive discounts.
- If a friend has referred you, have their name and cellphone number—you’ll each receive a $10 credit on your next invoice!
Next, you’ll need to select your monthly cellular plan:
- You can view all of our affordable, no-contract options here.
- If you’re not quite sure which cellular plan works best, just give us a call. We’ll be happy to review how you use your phone currently, and make a recommendation.
- Keep in mind, with Consumer Cellular, there are no fees to switch your plan if you find you need more, or less. And our automatic upgrades mean that if you happen to go over your plan’s monthly limit, you’re automatically upgraded to the level that covers your usage for the best price, with no overage fees.
Finally, it’s time to choose a cellphone:
- If you already have a cellphone you love, you may not even need to get a new one! With most unlocked GSM phones, you can switch to Consumer Cellular simply by replacing the SIM card in your current phone. You can learn more about this convenient option here.
- If you are looking to start with a new phone, we offer an outstanding selection of everything from simple flip phones to flagship smartphones from some of the top manufacturers in the industry. You’ll find all of our choices here.
- On many of our smartphones, you can even choose to use our EasyPay option, which let you pay the cost of your phone in $25 installments conveniently added to your monthly invoice.
And that’s really all there is to it! Our friendly, 100% U.S. based customer service team is here to answer any additional questions, or walk you through, step by step, to get your Consumer Cellular service up and running. Just call us at (888) 345-5509!
Why don’t you guys have service in Brookhaven, MS.?
I would NEVER change providers again if you did. 🙁
We’re happy to take a look at your area, Kenneth. Our service covers most of the United States and uses two of the nation’s largest networks. Just give us a call at 888-345-5509, and we’ll be ready to assist you. Thanks for posting!
Ashley I want a phone for my father, what do I need to do? Thanks
We can help you with that, Anita! If you’re looking to get a phone right away, you can view a variety of devices at your local Target store. They can even help you activate it before you leave the store. To find a store near you, just visit our Store Locator page here. You can also view our selection of devices online, or call us as well. Next, you’ll need to select a plan, and choose if your father will need text messaging or data as well. If you are looking to transfer a phone number that your father is already using, it’s helpful to have a previous invoice on hand so that we can confirm any needed account details. We’re happy to help you with any questions, or assist you in completing your order at 888-345-5509. Thank you for taking the time to learn more about us, and we’re excited to welcome your father to our service!
To switch over dose ur phone have to be on
Hi Deyanna, thanks for your question! If you want to bring your phone number over, then the service would need to be active. If you just want to switch your phone and get a new number, then service doesn’t have to be active.
I hate my current service provider….but LOVE my phone. Would I be able to keep my phone?
Thanks for posting, Kenneth! In general, most unlocked GSM phones can be used with our SIM card, including those used previously with T-Mobile or AT&T. To learn more about using your current phone, check out our video here. We’re also happy to answer any questions you may have at 888-345-5509. We appreciate you taking the time to learn more about our service, and we hope to see you as a Consumer Cellular customer soon!
I am considering because all I have is 10 cents a minutes and I purchase it when ever I need it. So my question is who is your server, AT&T or Verizon. I live in a very small community, and cell services is spotty at best. Right now AT&T is my best bet because I have their tower in my back yard. Another question is if I will need web, unlimited text, and phone…on my existing iPhone6.
Thank you for taking the time to learn more about us, Peter! We provide service on two of the nation’s largest networks, and you can see the coverage for your area here on our website. We can also speak with you over the phone at 888-345-5509 and review your area and other locations you travel to often so that you’ll know what kind of coverage to expect. We offer a variety of plans that include data, as well as unlimited texting and minutes. You can view them here. Don’t forget, you can change your plan at any time so that you never pay for more than you need. Many of our customers use their current device with our free SIM card. Unlocked phones that use GSM technology work best, such as those used previously with AT&T or T-Mobile. If you’re ready to get started or if we can answer any other questions you may have, please don’t hesitate to call us at 888-345-5509. We appreciate you posting, and we hope to see you as a customer soon!
Need to talk with somebody about cellular phone. I have a phone and I get minutes from wall mart but its to expensive for me, I don’t want to pay $45 a month for it. I use it so little and I have a phone but want to talk about it. I have aarp as a health carrier and they say you get a little discount. Can I get this cellular before we leave to go to Florida on Sunday how do I pay for it
It sounds like Consumer Cellular would be a great fit for you, Sylvia! We offer flexible plans that include talk, text and data for an affordable price. You can change your plan at any time, so if you find yourself using less, you can switch to a smaller plan and save! You can view all of our plans here, and many of our customers get everything they need for less than $25 a month. As an AARP member, you’ll also receive a 5% rate discount each month. If you need to make the switch quickly, you can visit your local Target and they will help you sign up, and even activate your phone before you leave the store. We offer convenient monthly billing, and can even setup automatic payments if needed. We’re happy to answer any other questions you may have at 888-345-5509, so please feel free to call us at your convenience. We appreciate you taking time to learn more about our service, and we hope to see you as a customer soon!
My step mom just switch to consumer cellular from at&t and have nothing but trouble with the phone and get no help from you guys which is bull crap they are older people and don’t understand how and was trying to save money !
We’re very sorry to hear that, Randy. If you like, we’re happy to assist your stepmother with any account issues at 888-345-5509. Our account advisors will be ready to help her with anything she needs. Thank you for reaching out to us, and we hope to speak with her soon!
Do you need a debt or credit card to join?
That’s a great question, Pauline. A credit or debit card is required to order any equipment online or over the phone. If you purchase equipment through one of our retail partners, then a credit or debit card may be required to be on your account, depending on the outcome of the industry-standard credit check.
I need know how to open pictures that were sent to my phone
We can help you with that, Anna! I reviewed your account, and I see that you’re using a Consumer Cellular 101. To save a photo that someone has sent you via a text message, you’ll want to start by opening the message. You’ll see the photo appear on the screen. Use your left key to select “Options” in the bottom left corner. Use the arrow keys to scroll down to “Save Objects”, then use your left key again to “Select”. The picture option will be highlighted, so use the left key to “Select” once more. You’ll have the option of renaming the photo if you like. When you are finished, select “Options”, then “Done”. Once the photo is saved, you’ll also be given an option to use it as your wallpaper or as the photo for a contact. Select “Yes” if you would like to do that, or “No” if you are finished. We’re happy to walk you through this process over the phone if you like at 888-345-5509. Thank you for taking the time to post today, and we hope you have a wonderful day!
I just bought a phone from CC, and it says it is activated. Do I wait now, for my phone # to switch over, or do I need to give more information? How will I know when the number has been switched? Thank you!!
Thank you for posting, Chris. I was able to take a look at your account, and I’m glad to see that Demetrius, your account advisor, was able to verify that the number transfer is complete! If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to comment, and we hope you enjoy your new phone!
Hello, I’m unable to get through to your customer service phone lines, are you having issues?
We apologize for the inconvenience, Juliette. I reviewed your account, and I see that Roman, one of our account advisors, was able to assist you with your questions. If we can be of any further help, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!
Why does the iPhone 6 I got from you not have settings/Bluetooth/Sync
Thank you for posting today, Don. Your new iPhone does come equipped with Bluetooth that can be used to sync with a variety of devices. I was able to take a look at your account, and see that our account advisor, Manise, was able to assist you further. If you have any other questions, we’re happy to help at 888-345-5509. We appreciate you taking the time to reach out to us, and we hope you enjoy getting to know your new iPhone!
When my new I phone arrives in the mail, I will need to know how to transfer data over from my old LG phone. Can you assist me with this?
We are happy to help you with that, Donna! When you receive your new phone, we’ll be happy to help you transfer your contacts, photos and other information to your new phone. We also provide How-To videos that will walk you through transferring contacts, making calls and more. You can find them along with the device manuals here on our website. Our account advisors are happy to help you at 888-345-5509, so please give us a call at your convenience. Thank you for posting, and we hope you have a lovely day!
SURE ASHLEY,,,,BUT WE CAN NEVER GET THROUGH [email protected]#$%^&*()_
We’re sorry to hear that you’ve had a difficult time reaching our customer service team, and we appreciate your patience. I was able to review your account, and I see that our account advisor, Emily, was able to assist you with your phone. If we can be of any further help, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a great day!
Do you currently have 32GB iPhone 6s (not iphone 6) in stock? I do not see it listed in your website.
Thank you for asking, George! At this time, we don’t have the iPhone 6s available on our site. We’re happy to speak with you at 888-345-5509 and see if we can find a device that will be a perfect fit for you if you like. Please feel free to call us at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we hope you have a great day!
What is the difference between iPhone 6 and iPhone 6s? How do I know which one is right model for me? I realize you don’t have iPhone 6s, but I may purchase an unlocked iPhone 6s elsewhere and bring to you, that is if the iPhone 6s is a better choice. Thank you.
Thank you for asking, George! The iPhone 6s is slightly larger than iPhone 6, with a similar screen. The iPhone 6s does feature 3D touch and a faster processor. Ultimately, both devices are excellent smartphones. If you have any other questions about either device, we’re happy to answer them at 888-345-5509. We appreciate you posting today!
Wow this is what I’m talking about. Listening to the customer. I’m glad I switched to Consumer Cellular. These new plans will save my family money in a time we need it most. Thank You!!!
I was very pleased to see that you were not increasing the $10 per additional line charge to $15 for me. I was so happy with my plan. 1500 minutes was much more than I needed. In addition 200mb was just more than I needed. If you had increased the per line charge (I have 3 lines on my plan) I would be paying $13 more per month (with the 30% charge for taxes and fees that we pay in my area) with no benefit to me.
We’re glad to hear that our new plans will be a good fit for your needs, Ralph! Thank you for posting today!
As soon as my second IPhone 6 arrives, I will have it activated this week. Do I need to set up a second Apple ID for this phone so that my spouses contacts, photos, etc. are in his own account? Both phones will be on the same account, since I added this line to my account. Also, when asked do I enter the last 4 digits of his ss# or mine?
Great question, Linda! You will want to have two separate Apple ID’s, one for each phone. This will allow your spouse to add their contacts, photos and other information to their phone. As far as your Consumer Cellular account is concerned, both phones will be listed as separate lines. If you give us a call and you’re asked to verify that information, it will correspond to the main account holder. If you would like to adjust any of the information listed on your account, please feel free to call us at 888-345-5509. We will be happy to assist you! Thank you for posting today, and we hope your spouse enjoys their new phone!
We just joined CC, but did not have our AARP card with us when we signed up at the Target store. Is there any way to add it now to take advantage of the discount?
You can add that information at any time, Susan. Just give us a call at 888-345-5509 and we will be happy to assist you. That way, you’ll start seeing those monthly savings add up!
I have been a CC customer for quite a few years now and my service was very good, but lately I have been experiencing several dropped calls. After one dropped call a couple of days ago, when I tried to reestablish contact the phone said “no service”. What’s happening?
Thank you for reaching out to us about this, Ken. First, please turn your phone off, then open the back of your phone and make sure that your SIM card is fully in place, then power your phone back on again. If that doesn’t resolve the issue, we’re happy to look at the coverage in your area and troubleshoot as needed. We may need to send some updates to your phone. Just give us a call at 888-345-5509 at your convenience, and we will be ready to help you. Thanks again for posting, and we hope to speak with you soon!
I have a gsm phone (Nexus 5) that was previously on Google Fi cell service. I just activated it with C-C, using a new C-C Sim, and got a new cell #. I now want to Port my old Google Fi # to work with this cell on C-C. Google Fi offers to make this transfer fir me. Or would I better off going thru C-C? FYI if you need to know Acct #, Google Fi will only give them to me as part of the transfer process. So who should I have handle the transfer?
Thanks for posting, Scott. I reviewed your account, and I see that we were able to assist you in porting your previous phone number to our service. If we can be of any further help at this time, please don’t hesitate to call us at 888-345-5509 at your convenience. Thank you again for reaching out to us, and we hope you have a wonderful day!
It appears my phone was never activated.
Thank you for reaching out to us, Lee. We can assist you with activating your device if you give us a call at 888-345-5509. That way, we can ensure that your account and devices are setup per your request. We appreciate you posting today, and we look forward to speaking with you!
Why cant I connect to the internet when I am away from home? I have connect plan.
Thank you for reaching out to us, Joan. First, please try turning your phone off, then back on again. This will allow it to reset the connection to the cellular towers. Next, check your smartphone to make sure data is enabled in your settings. If that doesn’t resolve the problem, we may need to send some updates to your device. We can assist you over the phone at 888-345-5509, and work with you to get this resolved. We appreciate you taking the time to post!
Why am I constantly being hounded to sign up with xfinity to get online when I am away from my wifi? Web is supposed to be part of the plan I have I think.
Thanks for posting, Randy. You should be able to connect to the internet via your cellular connection at those times when you’re away from a Wi-Fi network. If that isn’t happening, we may need to adjust some settings on your device. Please call us at 888-345-5509 at your convenience. We’ll be happy to troubleshoot this and work with you to resolve the problem. We appreciate you reaching out to us, and we look forward to assisting you!
My son has a flip phone that charged all day but all the charge shows is the charge bars and won’t let him make a call. What is wrong with it?
Thanks for reaching out to us, Vivian! I was able to take a look at your account, and I see that you were able to speak with Jasmine, our account advisor. It appears that the hard shock resolved the issue with the phone. If we can help you with anything else, or if the issue continues, please don’t hesitate to call us at 888-345-5509. We’re always happy to assist! We appreciate you posting, and we hope you have a lovely day!
Show me a flip phone that would work for elderly
We have the perfect device, Kathy. Our Doro PhoneEasy 626 is a flip phone that was designed especially for seniors. It has a large screen, big raised buttons and even an emergency button on the back. You can learn more about it here. We’re also happy to answer any questions you may have at 888-345-5509 at your convenience. Thanks for taking the time to post, and we hope you have a great day!
Neither CC nor Apple geniuses can fix my problems with CC voicemail. I’m totally dissatisfied with CC tech help and will move to another carrier as soon as possible.
I got my sim card in the mail and I put it in the phone. Cannot make any calls now, including the 1888 number suggested in online account. We cannot call you now because the phones don’t work. What can we check at our end
Thank you for reaching out to us, VM. In most cases, number transfers take 24-48 hours, which may have caused this issue. I reviewed your account, and I see that you were able to speak with our account advisor Aaron, who helped you complete the transfer and activate it with your phone. If we can be of any further assistance to you, please don’t hesitate to call us at 888-345-5509. We appreciate you posting today!
Are there roaming charges in certain areas ?. Do you have nationwide coverage?
Thank you for posting, Sherry. We offer nationwide coverage on two of the largest networks, and there are no roaming charges in the United States. To take a look at the coverage in your area, check out our Coverage Map here. If you like, we can also assist you over the phone at 888-345-5509 and give you an idea of the type of coverage you can expect in areas you visit often. We appreciate you posting, and we hope you have a great day!
How old do you have to be to get a iphone and service plan ? Do you have to be elderly?
Thank you for asking, Renia! Our service is available to anyone over the age of 18. We’re happy to talk with you about our iPhone EasyPay options and help you find a plan at 888-345-5509. We appreciate you taking the time to learn more about us today!
How do I retrieve voice mail messages?
Thanks for asking, Norvell. Your Consumer Cellular phone service comes complete with voicemail. If you haven’t done so already, you’ll need to set it up. We have a great video that will walk you through it here. To access your messages, just press and hold the “1” key on your phone, then enter your password. We’re happy to help you with any other questions you may have at 888-345-5509. Thank you again for reaching out to us, and we hope you have a lovely day!
What is the age you can get this service?
Thanks for asking, Adrinna. Anyone 18 or older can use our service. We’re happy to answer any other questions you may have at 888-345-5509. We appreciate you posting, and we hope you have a lovely day!
Hello! I was hoping to transfer out from Sprint to Consumer cellular. I currently have two Iphone 7S and my contract with sprint just recently ended. Would I be able to use the sim cards in my previous sprint phones?
Great question, Kareem! In most cases, our SIM card works best with unlocked phones that were previously used on a GSM network, such as AT&T or T-Mobile. You’re welcome to try our SIM card with your device to see if it will work. It’s risk-free, and you can find one at your local Target store, on our website here or we can send you one if you call us at 888-345-5509. We can also answer any other questions you may have, so don’t hesitate to give us a call. We appreciate you taking the time to learn more about our service, and we hope you have a lovely day!
Kareem, I have an iPhone XR on Sprint and have the same question.
Did the Consumer Cellular SIM card work on your iPhone 7? If so, within Consumer Cellular, did you align with the ATT or T-Mobile network?
I’m a young woman and I would love to know how do I have to be to buy 2 iPhones and also would love to know if I can get the phones can I use a aTT& T-Mobile sim card
Thanks for asking, Teonshia! To use our service, you just need to be 18 years of age or older. You can select the phone of choice, and we offer free SIM cards. We offer coverage on two of the nation’s largest networks, so we’re happy to find the best fit for you. Just give us a call at 888-345-5509, and we will be happy to help you get started. We appreciate you taking the time to learn more about us, and we look forward to assisting you!
When I order a new phone and new service on your website, will the phone already be activated when it comes in the mail or will I still need to activate it?
Thanks for asking, Melissa! We’ll send you instructions along with the device so that you can activate it once it arrives. It only takes a second, and you can do it right from the My Account section. We’re happy to answer any other questions you may have at 888-345-5509. We appreciate you posting, and we hope you have a lovely day!
Hey ashley, I just turned 18 and was wondering can I get a phone and a plan but pay the first fee at target the first time with cash?
Thanks for asking, Ben! We bill in arrears, so while you can purchase your device or SIM card with cash at a Target store, you will need to pay your monthly fee via our standard billing system. We’re happy to answer any other questions you may have at 888-345-5509. We appreciate you reaching out to us today!
THANKS SO MUCH!!!!!!!
Hi! I just switched my phone that my daughter uses from ATT to Consumer Cellular. She now has 2 text threads. Her texts come though as email from her email address. If I text to her telephone number on my end it shows the text went through but she is not getting them. In fact people at work are telling her they are sending texts that she is not receiving. What is the issue? How can we resolve it?
Thanks for reaching out to us, Liz. We can assist you with this issue so that your daughter can receive her text messages properly. Please give us a call at 888-345-5509, and if possible, call from another phone so that we can troubleshoot the device with you. We appreciate you posting, and we look forward to assisting you soon!
I want to buy a iphone 8 plus from consumer cellular when I pay the $100 upfront do they ship the phone right away?
Thank you for asking, Miracle! When you purchase an iPhone using EasyPay, you’ll make the first payment when you order the device, and we’ll send you the phone. Then you’ll make $25 payments each month that are conveniently added to your invoice. We’re happy to tell you more about this great option at 888-345-5509. We appreciate you posting, and we hope you have a wonderful day!
I’m not a member and I wanna switch over to you. I seen the iPhone 8+ for 100$ is that true?
We’d love to welcome you to Consumer Cellular, Cheyenne! You can get the iPhone 8 Plus with EasyPay for $100 down. Our convenient payment plan allows you to make the $100 payment at the time of purchase, then pay $25 monthly installments that are added to your invoice. It’s simple and affordable! You can get started on our website here, or we can help you over the phone at 888-345-5509. Thanks for posting, and we hope to see you as a customer soon!
I, too, am not a member yet but I’d like to be. I am currently with Verizon. I have an unlocked Samsung Galaxy S7 Edge. It has a sim card slot at the top. Would my phone be compatible with your network?
Great question, Renee! In general, most fully unlocked GSM devices, such as those that were previously used with AT&T or T-Mobile, work best with our SIM card. If you like, you can always test our SIM card with your device to see if it would be a good fit. Just order one via our website, or visit your local Target store. With our Risk-Free Guarantee, there’s nothing to lose. You can learn more about our SIM card option and see it in action here. Thank you for posting, and we hope to see you as a customer soon!
my mom and I are tired of T-Mobile charging $100 a month if you go over the two Gigabyte plan we have the one gigabyte plan we need to switch to consumer cellular my mom is an aarp I’d like to get the 5 gigabytes plan for $55 a month we need to switch to consumer cellular right now do you carry Apple iPhone 10+? I need a 4g smartphone now!
Thank you for posting, James! There is no Apple iPhone 10+ model, but there is an Apple iPhone Xs Max, which is essentially a larger version of the Apple iPhone X and Xs phones. We do have this phone available, and you can find it on our website here: https://www.consumercellular.com/Products/928/Details
Hi I’m looking to switch to consumer cellular because of your guys great deal with EasyPay , but I was wondering what was needed to qualify for that .
Thanks for asking, Tiffany. EasyPay does require a credit check, and we’re happy to see what options are available for you. Just give us a call at 888-345-5509 at your convenience, and we’ll be ready to assist you. We appreciate you taking the time to post today!
hi, I have a question is Consumer Cellular for all ages?
Hi Anthony, thank you for posting. Anyone can sign up for our service as long as they are at least 18 years or older.
So I was wondering how much an iphone 8 plus cost a month and how much it was gonna be upfront, and how much I need to pay and plus the plan every month.
Hi Beatriz, thank you for posting. The Apple iPhone 8 Plus starts at $100 plus tax up-front with 24 payments $25 a month for the 64GB model. If you are interested in the 256GB model, then it will be $250 plus tax up-front, with the same amount of monthly payments. You can find more informatio here: https://www.consumercellular.com/Products/857/Details.
Hi. We just switched from Verizon to CC at great savings to us – thank you! What I need to know is, do we need to contact Verizon to cancel, or do they find out through the transfer process? Thanks.
Thank you for posting, Jeni. When a transfer has fully completed, that is communicated automatically through the system with the previous provider so they know to stop billing and cancel the line that has been moved to a new provider. If you are both receiving and making calls with Consumer Cellular service, your service with Verizon would be cancelled. Verizon is one of those providers who will typically cancel the service in their system automatically, but we recommend verifying this with them so there are no surprises.
I’m thinking about switching to consumer cellular, but I have a sort of unusual situation with my current phone: I want to keep my number that I have with my current provider, AT&T. But I also want to bring my own phone, which is an unlocked Samsung S5. Will the phone be compatible, and can I still keep my number? Thank you in advance!
Thanks for posting, Specter. We have many customers who find themselves in this situation, and we’re here to make the process simple and easy! You can transfer your phone number to our service when you sign up, and most fully unlocked GSM smartphones, such as those used before with AT&T, can be used with our service as well! You’ll just need one of our SIM cards, and you can learn more about that here. We appreciate you posting, and we hope to see you as a customer soon!
In order to switch from my current carrier to CC and I already own my own phone and want to keep my current number – can I go to one of your stores and have them set up my phone with the required SIM card to switch over to you?
We’ll be happy to help you switch, Peggy! You’ll want to make sure that your phone has been fully unlocked by your previous carrier, and then you can visit your local Target or Best Buy store to pick up our SIM card. It’s easy to activate, and we’ll be there to help you transfer your current phone number. If you have any questions, just give us a call at 888-345-5509. Thanks for taking the time to learn more about us, and we hope to see you as a customer soon!
DO YOU HAVE TO HAVE A MAJOR CREDIT CARD … OR ANY TYPE OF CREDIT CARD …TO APPLY FOR A CONSUMER CELLULAR PHONE PLAN?
Hi Kerry, that is a great question, thanks for posting! You do need a valid debit or credit card in order to sign up for service. If you would like, an option would be to pick up a prepaid card that can be used to pay the bill or purchase phones with to have on the account.
I was wondering if you will be selling the other colors of the iPhone XR such as the yellow one pretty soon?
Hi Kayla, that is a great question, thanks for posting! At this time, we do not have a timeline for when or if Apple will send us the other colors they offer that phone model in. You can purchase an unlocked model from Apple though to use with our SIM card if they have a color you would prefer to have.
Hi I was wondering if I could just purchase a phone form your website? I’m not trying to get a plan yet just the phone for my young daughter.
Thank you for the question, Ruby! Since we are a cellular service provider, we do not sell our phones without service. If you’re interested in purchasing a phone, you would also need to set up service with us.
I am 20 but my phone company sucks! I always see CC ads on TV and I wanted to know if there was a certain age limit to this amazing deal!
Hi Haile, the only age limit with our service is that you need to be at least 18 years or older to sign up for our service.
Im 43 do i qualify or you have to be older
Hi Christopher, the only age requirement that we have with our service is that the account holder must be at least 18 years or older.
My wife is afraid she will loose all her pictures on her phone when we switch. We have IPhone 7 S plus with Verizon . What if any things on are phones will we loose ? PS we already have your SIM cards, just need reassurance.
Hi Robert, great question! Anything that is already on your phone will not be lost by inserting our SIM card. All our SIM will do is switch the service over to our towers.
Hi, I am researching possible new carriers that are within my financial means. I came across CC and I’m very interested in the application process. I’m applying online and see the phone I desire is available via EasyPay for $10 due at checkout. I have entered all my CC info, yet skeptical if the Amount Due Today will change or if not approved for EasyPay Will i loose out on my money spent? I guess my question is this, once I hit “checkout” will my card be charged at that moment or after the credit check is completed?
That’s a great question, Dontae! Eligibility for the EasyPay program would be determined after you click “Checkout” as the industry-standard credit check as to be processed first. If you are not approved for EasyPay, then our system would alert you before the payment is processed so that you can either choose to purchase the phone in full or select a different device. If you’re approved, then the order process will continue with the cost shown.
I want to get the iPhone 11 but pay monthly for it, but how much is it total upfront for 64gb and $35 monthly. I would like to know so I have the correct amount of money I need to put it on a card.
Hi Pari, thanks for your question. The upfront payment is $35 plus the taxes for the full cost of her phone. We don’t have the taxes as they vary depending on your exact location. You can start the order process to get an idea of what taxes will be, or you can also give us a call at 800-686-4460 and we’d be happy to help with the order.
Why don’t you open Target stores for phone service in South Carolina Lets Go
Hi S, thanks for your post. We don’t know when our retail partners will open their cellular option for their stores and we don’t have an option to expedite it. If you do have any questions in the meantime, please feel free to give us a call at 800-686-4460, or you can also chat with one of our live agents here for further assistance.
I’m told by a Consumer Cellular rep at Target in Baton Rouge that I need to call CC to order a CC SIM card to give to the Target rep so they can convert my AT&T phone to CC service. I have not been able to get through to a human on the CC support phone number 888.345.5509 or on the support chat line. Please tell me by e-mail how to proceed. Thank you.
Hi Thomas, if your local Target store doesn’t have our SIM cards in stock for purchase, then you can place an order on our website here.
I want to reactivate my phone. The imei is 359516091410292. I don’t have the box with the activation code. My other phone has stopped working so I don’t have access to email or a phone.
Hi Jennifer, we’d love to help you with that. In order to reconnect your account, we’ll need to speak with you directly. You can call us at 888-345-5509.
Looking at getting a phone from CC how do I guarantee that I will get a ATT sim as it has the best coverage at mine and my daughters house
Hi John, thanks for your interest! The best way to do this would be to mention it to one of our agents, if you’re signing up with us over the phone. Otherwise, once an order is placed, contact us and we can check to make sure you have that SIM card installed for the device and change it if needed.
Do you do a Credit Check in order to get your services?
That’s a great question, Sylvia. We do process an industry-standard credit check when signing up.
Hi– I plan to bring an unlocked smart phone (my first smart phone) to the Target store here in Ventura County, CA, and sign up for CC. Trying to avoid bloatware because I am not at all interested in games. I read somewhere that AT&T doesn’t allow calling over Wi-Fi. Is that still true? Is there an advantage to calling over Wi-Fi when the Wi-Fi signal is available? Thanks for taking my questions…
That’s a great question, Don. We use both AT&T and T-Mobile, and Wi-Fi calling is available on both networks, but some models may not be compatible with the service on AT&T. If that happens, we can switch you to T-Mobile to see if it will work on that network instead. One of the benefits of Wi-Fi calling is it allows you to make calls while connected to Wi-Fi if you have a poor signal in your area.
As a potential new customer, if I order a new plan and phone, how long would it take to receive the phone and have it activated for use.
That’s a great question. Standard shipping is 3-5 business days, but express shipping is available for $10 with 1-2 business day delivery. If you’re getting a new number, the phone will be sent active and ready to go.
Is there a benefit to pay for a new phone upfront rather than monthly.
And- will a new S10e accept a micro storage card from an S5?
Hi Traildog, thanks for your question. The main benefit would be not having to pay for the phone along with the phone bill. The Samsung S10 should accept that memory SD card to move that information to the new phone.
I can’t get into my voice mail. Any number I try it tells me it’s not the correct password. I’m very frustrated..
That’s definitely frustrating, Verlinda. You can reset your voicemail password through our automated system by calling 888-345-5509. You’ll just need to say “Other Options”, and then “I forgot my voicemail password”.
I have an iPhone 6s, and AT&T service. I am interested in Consumer Cellular. How do I determine whether my phone is locked or unlocked? If locked, how do I get it unlocked?
You’ll need to contact AT&T, J.E. They should be able to tell you the lock status of the phone, and unlock it for you within their terms.
Hi! I just purchased a new phone and phone plan. I received and email saying my order needs to be reviewed so I can get my shipment as soon as possible. I don’t know what that means . Will I get my order!? Thanks!
Hi Yasmin, thanks for your question! You will still get your order, however, before we release it to get filled and shipped out, our billing department needs to speak with you so that we can confirm your information with you.
Do you have to be an AARP member to have a consumer cellular phone
Great question, Lori. You aren’t required to have an AARP membership to join our service.
Considering moving from another carrier to CC, but will need GSM phones. Selection page shows One 5g ACE for $275, Moto G Power for $150 and ZTE Wireless home base for $50 (yes, I want all three). Put them in cart and when I try to check out, the prices are $349, $179 and $79. If there is no shipping, no activation fee and no sim card fee, then what is the $132 increase for?
Hi Mark, we did have a price change recently but it sounds like your browser may be reflecting old information. I recommend clearing your web browser’s cache and cookies.
I currently have an iPhone 8 and 8s with Verizon. Can these be used on the CC network by just changing the SIM card?
Hi Ed, thanks for your questions. If the phones are unlocked, are GSM-compatible, and VoLTE capable, it may work on our network. We can’t guarantee compatibility for all models, but we have had good experiences in the past with iPhones switching over to our network as long as the mentioned criteria is met.
which credit bureau do you check when person applies. I have freezes on my credit so would like to know which one I would have to make available and for how long.
Hi Sherrill, thanks for your question. We use Equifax to run the credit check for new customers so if you would like to sign up I’d recommend removing that free for a short time to let that go through.
If switching when would the first payment be due at.. beside the payment at checkout.. we are concerning on switching
Hi Kristyn, since we bill a month behind you wouldn’t receive a bill until 30 days after you start service. The due date is usually about 19 days after the billing cycle ends.
My wife and I are 75 and 74. I currently have 5 lines (2 for daughter and son and 1 for granddaughter.) Is there a plan for us and what is the price for each line?
My wife and I are 75 and 65. I currently have 1 line each Is there a plan for us and what is the price for each line?Is there a plan for us and what is the price for each line?
Curious what the credit score requirements are? I’m currently working on building my credit back up, but would love to have a nicer new phone!
Hi Destini, thank you for the interest. While the credit check is used to determine payment options available, we don’t see the number to be able to provide specifics and we don’t deny service based on their results. In general, if you have a good credit score you should be approved for EasyPay financing if that’s what you’re interested in.
I’m trying to get away from Verizon – and to keep my number. They refuse. ALSO I have a cell phone with AT&T and want to leave them too. I’m age 75 now and I’m no longer running a couple of businesses. Retired, all I need is a basic flip-phone which I bought off eBay last week. I’m in rural Georgia and would prefer to avoid a long drive to the nearest Target store. Cay you help?
PS: I have a great credit score.
Hi Stan, thanks for your interest in our service! We’d be happy to help with getting you switched over though and going over your questions to see if the phone you have could be compatible with our service. Give us a call at 800-686-4460 and we’d be happy to follow up with you!
Hi im a potential consumer cellular customer I will be turning 18 in a week and wondered if I will be eligible for the credit check for easypay then since this would be my first serious payment.
Hi Sara, thanks for your interest in our service! As long as you’re 18 years or older, you can sign up for service and all of our new customers will have the credit check run. The system will then let you know if the account is eligible or if we will need to establish a good payment history with you before we can reevaluate.
When I tried to sign up and buy a phone, the order wouldn’t go through because it requested a security freeze PIN number. It doesn’t say a PIN number to what exactly; credit bureau? bank account? what??? I tried all of my standard PINs and none of them worked. I’ve never encountered anything like this before and I can’t find any explanation of what PIN is being referred to on your website.
Hi D, thanks for your question. If you have a lock on your credit, in this case, one that is associated with Equifax, then you’ll need to get a PIN from them so that we have permission to run a credit check as part of the signing up process.