Your Step-by-Step Guide to Getting Started with Consumer Cellular

There are many great reasons to switch to Consumer Cellular, and here’s another one: we make it easy to do!

If you, or a family member or friend, are ready to switch and start enjoying our low prices and great service, here’s a handy checklist that will help you through the process.

Remember, there are three convenient ways to do it: online, over the phone, or at a Target store near you.

To get started, you’ll want the following information handy:

  • Your current phone bill, to help make sure your phone number gets switched over to our service.
  • Your AARP card or membership number, so you get your exclusive discounts.
  • If a friend has referred you, have their name and cellphone number—you’ll each receive a $10 credit on your next invoice!

Next, you’ll need to select your monthly cellular plan:

  • You can view all of our affordable, no-contract options here.
  • If you’re not quite sure which cellular plan works best, just give us a call. We’ll be happy to review how you use your phone currently, and make a recommendation.
  • Keep in mind, with Consumer Cellular, there are no fees to switch your plan if you find you need more, or less. And our automatic upgrades mean that if you happen to go over your plan’s monthly limit, you’re automatically upgraded to the level that covers your usage for the best price, with no overage fees.

Finally, it’s time to choose a cellphone:

  • If you already have a cellphone you love, you may not even need to get a new one! With most unlocked GSM phones, you can switch to Consumer Cellular simply by replacing the SIM card in your current phone. You can learn more about this convenient option here.
  • If you are looking to start with a new phone, we offer an outstanding selection of everything from simple flip phones to flagship smartphones from some of the top manufacturers in the industry. You’ll find all of our choices here.
  • On many of our smartphones, you can even choose to use our EasyPay option, which let you pay the cost of your phone in $25 installments conveniently added to your monthly invoice.

And that’s really all there is to it! Our friendly, 100% U.S. based customer service team is here to answer any additional questions, or walk you through, step by step, to get your Consumer Cellular service up and running. Just call us at (888) 345-5509!

45 Thoughts on "Your Step-by-Step Guide to Getting Started with Consumer Cellular"

  1. Kenneth Young says

    Why don’t you guys have service in Brookhaven, MS.?
    I would NEVER change providers again if you did. 🙁

    reply to Kenneth

    • Ashley at Consumer Cellular says

      We’re happy to take a look at your area, Kenneth. Our service covers most of the United States and uses two of the nation’s largest networks. Just give us a call at 888-345-5509, and we’ll be ready to assist you. Thanks for posting!

      reply to Ashley

  2. Kenneth Young says

    I hate my current service provider….but LOVE my phone. Would I be able to keep my phone?

    reply to Kenneth

    • Ashley at Consumer Cellular says

      Thanks for posting, Kenneth! In general, most unlocked GSM phones can be used with our SIM card, including those used previously with T-Mobile or AT&T. To learn more about using your current phone, check out our video here. We’re also happy to answer any questions you may have at 888-345-5509. We appreciate you taking the time to learn more about our service, and we hope to see you as a Consumer Cellular customer soon!

      reply to Ashley

  3. Peter says

    I am considering because all I have is 10 cents a minutes and I purchase it when ever I need it. So my question is who is your server, AT&T or Verizon. I live in a very small community, and cell services is spotty at best. Right now AT&T is my best bet because I have their tower in my back yard. Another question is if I will need web, unlimited text, and phone…on my existing iPhone6.

    reply to Peter

    • Ashley at Consumer Cellular says

      Thank you for taking the time to learn more about us, Peter! We provide service on two of the nation’s largest networks, and you can see the coverage for your area here on our website. We can also speak with you over the phone at 888-345-5509 and review your area and other locations you travel to often so that you’ll know what kind of coverage to expect. We offer a variety of plans that include data, as well as unlimited texting and minutes. You can view them here. Don’t forget, you can change your plan at any time so that you never pay for more than you need. Many of our customers use their current device with our free SIM card. Unlocked phones that use GSM technology work best, such as those used previously with AT&T or T-Mobile. If you’re ready to get started or if we can answer any other questions you may have, please don’t hesitate to call us at 888-345-5509. We appreciate you posting, and we hope to see you as a customer soon!

      reply to Ashley

  4. Sylvia Booth says

    Need to talk with somebody about cellular phone. I have a phone and I get minutes from wall mart but its to expensive for me, I don’t want to pay $45 a month for it. I use it so little and I have a phone but want to talk about it. I have aarp as a health carrier and they say you get a little discount. Can I get this cellular before we leave to go to Florida on Sunday how do I pay for it

    reply to Sylvia

    • Ashley at Consumer Cellular says

      It sounds like Consumer Cellular would be a great fit for you, Sylvia! We offer flexible plans that include talk, text and data for an affordable price. You can change your plan at any time, so if you find yourself using less, you can switch to a smaller plan and save! You can view all of our plans here, and many of our customers get everything they need for less than $25 a month. As an AARP member, you’ll also receive a 5% rate discount each month. If you need to make the switch quickly, you can visit your local Target and they will help you sign up, and even activate your phone before you leave the store. We offer convenient monthly billing, and can even setup automatic payments if needed. We’re happy to answer any other questions you may have at 888-345-5509, so please feel free to call us at your convenience. We appreciate you taking time to learn more about our service, and we hope to see you as a customer soon!

      reply to Ashley

  5. Anna says

    I need know how to open pictures that were sent to my phone

    reply to Anna

    • Ashley at Consumer Cellular says

      We can help you with that, Anna! I reviewed your account, and I see that you’re using a Consumer Cellular 101. To save a photo that someone has sent you via a text message, you’ll want to start by opening the message. You’ll see the photo appear on the screen. Use your left key to select “Options” in the bottom left corner. Use the arrow keys to scroll down to “Save Objects”, then use your left key again to “Select”. The picture option will be highlighted, so use the left key to “Select” once more. You’ll have the option of renaming the photo if you like. When you are finished, select “Options”, then “Done”. Once the photo is saved, you’ll also be given an option to use it as your wallpaper or as the photo for a contact. Select “Yes” if you would like to do that, or “No” if you are finished. We’re happy to walk you through this process over the phone if you like at 888-345-5509. Thank you for taking the time to post today, and we hope you have a wonderful day!

      reply to Ashley

  6. Chris says

    I just bought a phone from CC, and it says it is activated. Do I wait now, for my phone # to switch over, or do I need to give more information? How will I know when the number has been switched? Thank you!!

    reply to Chris

    • Ashley at Consumer Cellular says

      Thank you for posting, Chris. I was able to take a look at your account, and I’m glad to see that Demetrius, your account advisor, was able to verify that the number transfer is complete! If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to comment, and we hope you enjoy your new phone!

      reply to Ashley

  7. Juliette says

    Hello, I’m unable to get through to your customer service phone lines, are you having issues?
    Thank you-

    reply to Juliette

    • Ashley at Consumer Cellular says

      We apologize for the inconvenience, Juliette. I reviewed your account, and I see that Roman, one of our account advisors, was able to assist you with your questions. If we can be of any further help, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  8. Don May says

    Why does the iPhone 6 I got from you not have settings/Bluetooth/Sync

    reply to Don

    • Ashley at Consumer Cellular says

      Thank you for posting today, Don. Your new iPhone does come equipped with Bluetooth that can be used to sync with a variety of devices. I was able to take a look at your account, and see that our account advisor, Manise, was able to assist you further. If you have any other questions, we’re happy to help at 888-345-5509. We appreciate you taking the time to reach out to us, and we hope you enjoy getting to know your new iPhone!

      reply to Ashley

  9. Donna R Gates says

    When my new I phone arrives in the mail, I will need to know how to transfer data over from my old LG phone. Can you assist me with this?

    reply to Donna

    • Ashley at Consumer Cellular says

      We are happy to help you with that, Donna! When you receive your new phone, we’ll be happy to help you transfer your contacts, photos and other information to your new phone. We also provide How-To videos that will walk you through transferring contacts, making calls and more. You can find them along with the device manuals here on our website. Our account advisors are happy to help you at 888-345-5509, so please give us a call at your convenience. Thank you for posting, and we hope you have a lovely day!

      reply to Ashley

      • m t says

        SURE ASHLEY,,,,BUT WE CAN NEVER GET THROUGH ANYMORE!@#$%^&*()_

        reply to m

        • Ashley at Consumer Cellular says

          We’re sorry to hear that you’ve had a difficult time reaching our customer service team, and we appreciate your patience. I was able to review your account, and I see that our account advisor, Emily, was able to assist you with your phone. If we can be of any further help, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a great day!

          reply to Ashley

  10. George says

    Do you currently have 32GB iPhone 6s (not iphone 6) in stock? I do not see it listed in your website.

    reply to George

    • Ashley at Consumer Cellular says

      Thank you for asking, George! At this time, we don’t have the iPhone 6s available on our site. We’re happy to speak with you at 888-345-5509 and see if we can find a device that will be a perfect fit for you if you like. Please feel free to call us at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we hope you have a great day!

      reply to Ashley

  11. George says

    What is the difference between iPhone 6 and iPhone 6s? How do I know which one is right model for me? I realize you don’t have iPhone 6s, but I may purchase an unlocked iPhone 6s elsewhere and bring to you, that is if the iPhone 6s is a better choice. Thank you.

    reply to George

    • Ashley at Consumer Cellular says

      Thank you for asking, George! The iPhone 6s is slightly larger than iPhone 6, with a similar screen. The iPhone 6s does feature 3D touch and a faster processor. Ultimately, both devices are excellent smartphones. If you have any other questions about either device, we’re happy to answer them at 888-345-5509. We appreciate you posting today!

      reply to Ashley

  12. Antoine Speller says

    Wow this is what I’m talking about. Listening to the customer. I’m glad I switched to Consumer Cellular. These new plans will save my family money in a time we need it most. Thank You!!!

    reply to Antoine

  13. RALPH FULTON says

    I was very pleased to see that you were not increasing the $10 per additional line charge to $15 for me. I was so happy with my plan. 1500 minutes was much more than I needed. In addition 200mb was just more than I needed. If you had increased the per line charge (I have 3 lines on my plan) I would be paying $13 more per month (with the 30% charge for taxes and fees that we pay in my area) with no benefit to me.

    reply to RALPH

  14. Linda Denmark says

    As soon as my second IPhone 6 arrives, I will have it activated this week. Do I need to set up a second Apple ID for this phone so that my spouses contacts, photos, etc. are in his own account? Both phones will be on the same account, since I added this line to my account. Also, when asked do I enter the last 4 digits of his ss# or mine?

    reply to Linda

    • Ashley at Consumer Cellular says

      Great question, Linda! You will want to have two separate Apple ID’s, one for each phone. This will allow your spouse to add their contacts, photos and other information to their phone. As far as your Consumer Cellular account is concerned, both phones will be listed as separate lines. If you give us a call and you’re asked to verify that information, it will correspond to the main account holder. If you would like to adjust any of the information listed on your account, please feel free to call us at 888-345-5509. We will be happy to assist you! Thank you for posting today, and we hope your spouse enjoys their new phone!

      reply to Ashley

  15. Susan Valentine says

    We just joined CC, but did not have our AARP card with us when we signed up at the Target store. Is there any way to add it now to take advantage of the discount?

    reply to Susan

    • Ashley at Consumer Cellular says

      You can add that information at any time, Susan. Just give us a call at 888-345-5509 and we will be happy to assist you. That way, you’ll start seeing those monthly savings add up!

      reply to Ashley

  16. Ken says

    I have been a CC customer for quite a few years now and my service was very good, but lately I have been experiencing several dropped calls. After one dropped call a couple of days ago, when I tried to reestablish contact the phone said “no service”. What’s happening?

    reply to Ken

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us about this, Ken. First, please turn your phone off, then open the back of your phone and make sure that your SIM card is fully in place, then power your phone back on again. If that doesn’t resolve the issue, we’re happy to look at the coverage in your area and troubleshoot as needed. We may need to send some updates to your phone. Just give us a call at 888-345-5509 at your convenience, and we will be ready to help you. Thanks again for posting, and we hope to speak with you soon!

      reply to Ashley

  17. Scott says

    I have a gsm phone (Nexus 5) that was previously on Google Fi cell service. I just activated it with C-C, using a new C-C Sim, and got a new cell #. I now want to Port my old Google Fi # to work with this cell on C-C. Google Fi offers to make this transfer fir me. Or would I better off going thru C-C? FYI if you need to know Acct #, Google Fi will only give them to me as part of the transfer process. So who should I have handle the transfer?

    reply to Scott

    • Ashley at Consumer Cellular says

      Thanks for posting, Scott. I reviewed your account, and I see that we were able to assist you in porting your previous phone number to our service. If we can be of any further help at this time, please don’t hesitate to call us at 888-345-5509 at your convenience. Thank you again for reaching out to us, and we hope you have a wonderful day!

      reply to Ashley

  18. Lee says

    It appears my phone was never activated.

    reply to Lee

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Lee. We can assist you with activating your device if you give us a call at 888-345-5509. That way, we can ensure that your account and devices are setup per your request. We appreciate you posting today, and we look forward to speaking with you!

      reply to Ashley

      • Joan Winstead says

        Why cant I connect to the internet when I am away from home? I have connect plan.

        reply to Joan

        • Ashley at Consumer Cellular says

          Thank you for reaching out to us, Joan. First, please try turning your phone off, then back on again. This will allow it to reset the connection to the cellular towers. Next, check your smartphone to make sure data is enabled in your settings. If that doesn’t resolve the problem, we may need to send some updates to your device. We can assist you over the phone at 888-345-5509, and work with you to get this resolved. We appreciate you taking the time to post!

          reply to Ashley

  19. Randy says

    Why am I constantly being hounded to sign up with xfinity to get online when I am away from my wifi? Web is supposed to be part of the plan I have I think.

    reply to Randy

    • Ashley at Consumer Cellular says

      Thanks for posting, Randy. You should be able to connect to the internet via your cellular connection at those times when you’re away from a Wi-Fi network. If that isn’t happening, we may need to adjust some settings on your device. Please call us at 888-345-5509 at your convenience. We’ll be happy to troubleshoot this and work with you to resolve the problem. We appreciate you reaching out to us, and we look forward to assisting you!

      reply to Ashley

  20. Vivian Moss says

    My son has a flip phone that charged all day but all the charge shows is the charge bars and won’t let him make a call. What is wrong with it?

    reply to Vivian

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Vivian! I was able to take a look at your account, and I see that you were able to speak with Jasmine, our account advisor. It appears that the hard shock resolved the issue with the phone. If we can help you with anything else, or if the issue continues, please don’t hesitate to call us at 888-345-5509. We’re always happy to assist! We appreciate you posting, and we hope you have a lovely day!

      reply to Ashley

  21. Kathy says

    Show me a flip phone that would work for elderly

    reply to Kathy

    • Ashley at Consumer Cellular says

      We have the perfect device, Kathy. Our Doro PhoneEasy 626 is a flip phone that was designed especially for seniors. It has a large screen, big raised buttons and even an emergency button on the back. You can learn more about it here. We’re also happy to answer any questions you may have at 888-345-5509 at your convenience. Thanks for taking the time to post, and we hope you have a great day!

      reply to Ashley

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