Protect Your Cell Phone with SquareTrade

Let’s face it, damaging a cell phone or smartphone is easy to do and can take less time than placing a call. Your phone can fall out of your pocket while you’re rushing to catch a flight or working on the roof of your house. It can land on hard concrete and break, or in water and get soaked. You can accidentally spill hot coffee on it, drop it in a bucket of paint, or leave it outside during a storm. One of your grandkids could practice on it with a hammer—not a pretty sight. The list of ways your mobile phone can meet an untimely end is long.


That’s why we’ve partnered with SquareTrade, an award-winning protection plan service company, to offer you a simple and affordable way to protect your cell phone or smartphone, as well as a best-in-class replacement service.

For as little as $2 a month, this plan covers your phone against drops, spills and other accidents. Plus you’re guaranteed a fast replacement once you file a claim.

Our Protection Plan also protects your cell phone for up to three years. This plan is only available for newly purchased phones; the good news is you have 30 days from the time you’ve purchased your phone to sign up for it. As usual, you’re free to cancel the plan at any time. That’s because we never lock our customers into contracts.

So how much does it cost to protect your phone? The cost of the plan depends on your phone’s value and can start as low as $2 per month. Plus, there is no deductible for phones priced under $200. The chart below outlines how much it will cost to protect your new phone.


To add a plan to a phone you recently purchased, simply call us at 888-345-5509. Your phone will be covered immediately. Clean and easy, no fuss and no fine print.

We know you’ve invested a lot in your cell phone, and we want to make sure it’s always there for you.  Consumer Cellular and SquareTrade are pleased to join together to offer you this new benefit, so you can use your phone with added confidence.

For more information about this offer, please watch the video below.

67 Thoughts on "Protect Your Cell Phone with SquareTrade"

  1. Robert says

    You can also purchase squaretrade protection plans directly from them, lasting 2 years. This is good for non-CC sold phones like iPhone or Samsung S3 or S4.

    reply to Robert

  2. Kay Martson says

    “This is good for non-CC sold phones like iPhone…”
    Hasn’t the Square Trade program been expanded to include the iPhone which you sell now?
    I was not offered this option when I purchased my iPhone 5s from you.

    reply to Kay

    • Ashley at Consumer Cellular says

      Thank you for the comment, Kay. This blog was posted we sold the iPhone directly. For our iPhone users, we offer AppleCare+, which you can learn more about on our website here. It may be a good option for you if you are looking for additional protection for your iPhone. If you have any questions about it, please give us a call at (888) 345-5509, and we will be happy to help. Thanks again!

      reply to Ashley

  3. Shay says

    My father cracked his screen. I got the phone protection for his phone. How would I go about filing a claim to replace it?

    reply to Shay

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Shay! That’s the great thing about having a protection plan, there are no worries when this happens. Just have your father give us a call at 888-345-5509, and we’ll be happy to walk him through the process. We can assist in filing the claim, and we’ll get a new phone to him as quickly as possible. Thank you for reaching out to us!

      reply to Ashley

  4. carol kelso says

    I would like a sturdy phone cover for the HUAWEI VISION 2—–where can I get it? Sears did not have one.

    reply to carol

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Carol. You can order one for your phone under the My Account section of our site, or we can order one for you over the phone. We’re available at 888-345-5509, and we can get that on the way to you. Thank you for posting today!

      reply to Ashley

  5. Jim Sawyer says

    Why are my charges ($ 9.50) ?? I thought it was $3.00 a month ?

    reply to Jim

    • Ashley at Consumer Cellular says

      Great question, Jim. You’re seeing a credit on your account from our current Holiday Promotion. Going forward, you will see a $3 charge monthly for SquareTrade protection. If you have any other questions about SquareTrade or if we can help you with anything else, just let us know at 888-345-5509. Thank you for posting!

      reply to Ashley

  6. tony procida says

    How much does it cost to add a line to my existing phone?

    reply to tony

    • Ashley at Consumer Cellular says

      Thank you for asking, Tony. It’s just an additional $10 a month per line for any additional line on your plan. All of the lines will share the same minutes, texts and data so you can save quite a bit each month. Even better, all calls between lines on the same account are free of charge! When you’re ready, we’re happy to help you get started at 888-345-5509. We appreciate you taking the time to post today, and we look forward to talking to you soon!

      reply to Ashley

    • Kat Sheldon says

      Do you have internet service for the home

      reply to Kat

  7. Liam says

    Does your plan cover theft?

    reply to Liam

    • Ashley at Consumer Cellular says

      Good question, Liam. SquareTrade is meant to protect your from drops and spills, but it does not protect against loss or theft. You can learn more about SquareTrade here. If you think this protection plan would be a good fit for you, we’re happy to help you set it up at 888-345-5509. Thank you for taking the time to post today!

      reply to Ashley

  8. Penny L. Fuller says

    I have been paying for the Protection Plan for years now. Now I’ve smashed my phone. Is it still covered (DORO 618 Easy)? If so, how do I go about getting the phone replaced?

    reply to Penny

    • Dominic at Consumer Cellular says

      Hi Penny! I’m sorry to hear about your phone. We’ll be able to look up your account to see the details surrounding the protection plan you paid for. Please feel free to contact us (with your account information handy) at either [email protected] or at 888-345-5509. Thank you.

      reply to Dominic

  9. Jesse E. Parris says

    How do I cancel the square trade for consumer cellular?

    reply to Jesse

  10. Kanak Ravel says

    Do you offer any plan to cover loss or theft of smart phone? I just purchased the MOTO G4 PLAY.

    reply to Kanak

    • Ashley at Consumer Cellular says

      Great question, Kanak! We don’t offer any plans that protect your phone from loss or theft, but we do offer SquareTrade coverage. These plans are very affordable, and protect your device from drops, spills, mechanical failure and more. You can learn more about them here on our site. If you would like to add SquareTrade to your plan, please give us a call at 888-345-5509, and we will be happy to assist you. Thanks for posting!

      reply to Ashley

  11. kathy konshak says

    I have a doro flip phone. I cannot get it to charge – I do not know if it is the wire or the phone. How do I proceed?

    reply to kathy

    • Ashley at Consumer Cellular says

      We appreciate you reaching out to us, Kathy. If you can, please give us a call at 888-345-5509 so that we can do some troubleshooting with you. That way, we can help determine how to resolve this issue for you, and provide you with some steps to take next. Thank you for posting, and we hope to speak with you soon!

      reply to Ashley

  12. Amanda Hoffman says

    How many times can u replace a phone on ur replacement plan

    reply to Amanda

    • Ashley at Consumer Cellular says

      Thank you for asking, Amanda. With SquareTrade, you can have one claim per rolling twelve month period as long as your coverage is active. If you need to file a claim or have any other questions about our device protection plans, please don’t hesitate to call us at 888-345-5509. We appreciate you posting today!

      reply to Ashley

  13. DONNA ALLEN says

    I agreed to the Square Trade on my new phone, but it says it starts immediately even though I don’t have my phone yet. Shouldn’t the start date be when I receive and activate my phone? It’s only a few days so it’s not that big a deal, except for the timing. This means it’s started 2 days before the end of the billing cycle. Do they prorate or am I going to have to pay for a full month for those 2 days – even though during those 2 days I don’t have the phone? Thank you for your help on my concerns.

    reply to DONNA

    • Ashley at Consumer Cellular says

      Thanks for posting, Donna! I reviewed your account, and I see that Aaron, your account advisor, was able to answer your questions about SquareTrade. If you are in need of any other assistance or if we can help you with anything else, please don’t hesitate to call us at 888-345-5509. Congratulations on your new phone, and we hope you have a wonderful day!

      reply to Ashley

  14. Veronica says

    Hi my phone cracked. I have square trade…but I don’t know how. Help.

    reply to Veronica

    • Ashley at Consumer Cellular says

      We’re happy to help you, Veronica. You’ll need to contact SquareTrade to file a claim. It only takes a few minutes, and you can do it over the phone at 1-877-927-7268, or you can go online here. Thank you for posting!

      reply to Ashley

  15. Jim Dooris says

    How do I make a squaretrade Claim?

    reply to Jim

    • Ashley at Consumer Cellular says

      Thanks for posting, Jim. There are two options for filing a claim. To do so over the phone, just call 1-877-WARRANTY (1-877-927-7268). You can also file online by visiting their site here. We’re happy to answer any other questions you may have about the process at 888-345-5509. Thank you again for commenting!

      reply to Ashley

  16. Samantha says

    I have had my phone for about 2 years can I still add the warranty to my phone plan?

    reply to Samantha

    • Ashley at Consumer Cellular says

      Thanks for asking, Samantha. SquareTrade can only be added in the first month after you purchased the phone. If you’re experiencing issues with your device, we’re happy to help you at 888-345-5509. We appreciate you taking the time to comment today!

      reply to Ashley

  17. Ann says

    I tried searching at the CC website and got zero results. I now search the internet and found this information. How do I find out the cost of SquareTrade for an iPhone 7? Can you only get coverage for 2 years?

    reply to Ann

    • Thanks for your question, Ann! I’ve reviewed your account and see that you chose AppleCare+ for your new iPhone. Your AppleCare+ plan is $5.50 per month for 24 months and a deductible may apply for repair or replacement. If you’d like additional information about AppleCare+ or SquareTrade please give us a call at 888-345-5509. Have a great day!

      reply to Jacob

  18. Kirk says

    I’ve got the Square Trade Protection Plan for my phone plus the phone I got for my daughter thru Cons. Cell. She lives away from home and just let me know the charging port is loose and her phone won’t charge. Is this covered under the Protection Plan

    reply to Kirk

    • Ashley at Consumer Cellular says

      Thanks for posting, Kirk. You can file a claim with SquareTrade for a replacement device. To do so online, just visit their website here, and to make a claim over the phone, you can call 877-Warranty. If you have any questions, please give us a call at 888-345-5509 and we will be happy to assist you. Thanks again for reaching out to us, and we hope you have a wonderful day!

      reply to Ashley

  19. Elisa says

    I broke my screen on my
    IPhone 6s. How do I file a claim

    reply to Elisa

  20. Brandy says

    Is a moto G 3rd generation covered by square trade?

    reply to Brandy

  21. Shadotá says

    Do you cover phones that we didnt purchase from you and if not. How can we get our phones covered.

    reply to Shadotá

  22. Vicki says

    Some data from an insured iPhone owner.

    Till today, have paid $6.00 a month to Square Trade for 60 months totaling $360.00. During the past 60 months, I have needed one battery replacement and one screen replacement.

    There is a $50.00 deductible with each repair.
    I got a total of $27.00 back, once.

    Having insurance made me feel better at the time. $6.00 a month wasn’t much. I cancelled today. If or when I get a new phone, don’t know if I will get insurance again.

    reply to Vicki

  23. Carma Withrow says

    Is there insurance after the 30 days from buying a new phone. My children told me I should have gotten insurance.

    reply to Carma

  24. gilbert worley says

    consumer cellular phone broken cracked screen need replacemant have insurance

    reply to gilbert

  25. Chrys olson says

    I had trouble getting a replacement with insurance when I had the warranty when I cracked a screen on my new phone 2years ago. I have to replace this one now because of a dropped phone and cracked screen and am hesitant to use the insurance I’ve rightfully paid for. Last time y’all tried to get me to get the phone fixed. It was not possible where I live.

    I had to contact Consumer Cellular multiple times to finally just get the phone replaced. If I’ve paid the insurance I want a replacement, not a repair run around. It’s not an expensive phone.

    Is there going to be a similar problem this time?

    reply to Chrys

    • Nicole at Consumer Cellular says

      Hi Chrys, I’m sorry to hear that was the experience you had last time you tried to get your phone replaced, but I do see that the claim was filed successfully this time. If you ever have trouble filing a claim, I recommend giving us a call so we can conference with SquareTrade and clear up any confusion.

      reply to Nicole

  26. Andy says

    I drop my phone in the lake the other day and couldn’t retrieve it, is it covered by the insurance???

    reply to Andy

    • Nicole at Consumer Cellular says

      I’m sorry to hear that happened to your phone, Andy. While SquareTrade covers accidental damage, it doesn’t cover the loss of a phone. If you don’t have the phone in your possession, you won’t be able to file a claim for a replacement.

      reply to Nicole

  27. Sue Davidson says

    My phone will not hold charge. And I wanted to know will my squaretrade plan cover a new phone. My coverage beginning date is 01/19/2016. I have had continuous service since this date. If you could please let me know I would appreciate it. Thank you very much

    reply to Sue

    • Hi Sue, thank you for your question. The SquareTrade would cover the phone and help to get it replaced in that case. If the phone is less than a year old though, we would need to go through our warranty process though. If you have any questions or if the phone falls into the year-old or less and you would like to follow up with the warranty option, give us a call at 800-686-4460 or chat with us here.

      reply to Jacob

  28. Sharon Collins says

    I need to find out how to get a replacement phone I have an account with consumer Cellular I am unable to access how to file a claim I am not very good with a computer so anything you can do would be appreciated My phone number is

    reply to Sharon

    • Hi Sharon, thanks for your post! If you need to file a SquareTrade claim for your phone, you can also do so by giving them a call from a different phone at 1-877-927-7268 to set that up as well. Just let us know if you have any questions about that process!

      reply to Jacob

  29. Cathy says

    We just filed a claim with Square Trade for a Samsung Galaxy A20 that we purchased last year. My screen only displays a bluish color and then goes to black at the bottom, I cannot see anything on the screen. We we spent $180.00 on the phone and they charged us a deductible of $25. The 2nd guy we talked to wanted to charge us $35 but we mentioned that we were quoted $25. So yes apparently there is a deductible on phones under $200 and apparently it varies.
    They are sending me a replacement phone in 1 to 3 business days, again is this the guaranteed fast replacement?
    We are not happy with SquareTrade, I wish we had never purchased this plan.

    reply to Cathy

    • Nicole at Consumer Cellular says

      I apologize for the frustration, Cathy. There is a deductible for replacement with some of the protection plans. Whether or not one will be required is detailed when purchasing the phone and the protection plan for it, but I apologize if it was not clear. Replacement orders through the protection plan are shipped and delivered as quickly as possible as well, but we do need to allow a few days for the post office, in case there are delays.

      reply to Nicole

  30. Karen Keim says

    I want to get my father a phone but, he’s worried if it breaks, where he can take it to get fixed?

    reply to Karen

    • Nicole at Consumer Cellular says

      Hi Karen, if he needs help with his phone then he can reach out to our customer service team over the phone or via chat on our website. If the phone is broken and he has an Allstate protection plan, a claim can be filed online.

      reply to Nicole

  31. David says

    When getting a damaged phone replaced, doe the square trade insurance continue on the replacement phone? When upgrading phone doe the square trade insurance continue on the replacement?

    reply to David

    • Nicole at Consumer Cellular says

      Great question, David. The protection plan will remain active and roll over to the replacement device, as long as you haven’t filed more than two claims within a continuous 12-month cycle.

      reply to Nicole

  32. Susan C Bernier says

    We have the Square Trade insurance on our two phones. I read somewhere that the phones are only covered for 3 years. If that is the case, my phone was 3 years old in April 2021. Not sure age of husband’s phone but may be older. Should we have been notified that the phones are out of coverage?

    reply to Susan

  33. gary says

    what if phone is lost or stolen is it covered

    reply to gary

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.