PCMAG NAMES CONSUMER CELLULAR “READERS CHOICE” FOR 8TH STRAIGHT YEAR

While we’re no stranger to receiving accolades and awards, it’s always more rewarding when they come based on our customer’s opinions.

That’s why we’re so pleased to announce that the readers of PCMag have honored Consumer Cellular by selecting us as their favorite mobile carrier for the 8th year in a row!

PCMag has been published since 1982, and presents awards annually in a broad array of technological categories. In the magazine’s 2021 Readers’ Choice Awards we received a score of 9.2 on a 10-point scale for “Overall Satisfaction” among mobile carriers for what PCMag describes as “Consumer Cellular’s simple approach of putting customers first.” In fact, we were the only carrier in the survey to receive an overall satisfaction rating of 9.0 or higher!

And that’s just one of the areas where we came out on top. As the article notes, Consumer Cellular “crushes the competition in almost every category.” We received the highest scores in 10 categories in the survey, including Customer Support, Coverage Within Home Area, Coverage Outside Home Area, Family Plan Options and Likelihood to Recommend.

The survey was conducted in February and March of this year. Respondents were asked to only rate products and services that they’ve actually used within the past 12 months, meaning these ratings come straight from current customers.

Recognition from a respected national publication is exciting, but what we appreciate even more is that it represents the experience of our customers. And we don’t rest on our laurels! Each time we receive this type of recognition, it drives us to work even harder to make sure we’re delivering the superior quality you’ve come to expect from our products and services.

Thank you for your kind words—and for choosing Consumer Cellular!

20 Thoughts on "PCMAG NAMES CONSUMER CELLULAR “READERS CHOICE” FOR 8TH STRAIGHT YEAR"

  1. Nancy Wojtowicz says

    06/10/21 I had a problem with my Motorola Android phone which was impossible for me to fix by myself. I lost my qwerty keyboard and was left with only a handwriting option . None of my own attempts worked.

    I called the service line and had the good fortune of being connected to Megan. She was patient , pleasant and encouraging in walking me through multiple attempts to fix this problem. I am thankful for her expertise, kindness and her willingness to help me. Thank you to Consumer Cellular for providing such good customer service

    reply to Nancy

  2. Bob Willey says

    I want to remove the alert CMAS on my phone. PLEASE tell me how this is done. Thank you

    reply to Bob

    • Nicole at Consumer Cellular says

      Hi Bob, all you have to do is press the Right Softkey for Messages → Options (Right Softkey) → Scroll down to Emergency Alerts → tap the center button to select → Options (Right Softkey) → Delete Broadcast. If that doesn’t work for you, please give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  3. LINDA ROSELL says

    CC IS A GREAT COMPANY. I RECENTLY BOUGHT MY IPHONE SE FROM THEM. WHILE I AM RESPONSIBLE FOR CHECKING OUT PRODUCTS , I NEGLECTED TO CHECK IF IT HAD AN EARBUD PORT. IT DOES NOT. THERE ARE TIMES THIS WOULD BE VERY USEFUL. MY OLD SE AND ALL OTHER IPHONES HAVE THIS ABILITY. JUST DISAPPOINTED IN MY RECENT CHOICE

    reply to LINDA

  4. Sheila Mon says

    I enjoy my Consumer Cellular Service having an elderly disabled tech challenged partner I would love to see more cells phones that offer 128gb memory 4G minimum 5000mAh batteries, stereo speakers with 3.5 plug in headphone capability, with good camera easy to use smartphone with messaging with a taller visible drafting window that accepts & allows to attach photos, docs, gif & emojis for challenged seniors. And with help instructions & updates notices that are simple to follow vs bring so technical and hard to find help & troubleshooting resources. And the accessibility features are more difficult to use than regular features. There’s got to be a low maintenance smartphone with theses basic features costing under $400 dollars for the traveling seniors & disabled person.

    reply to Sheila

  5. Whit C says

    ConCel,

    Just a comment about your phone choices.

    You recently sent an email notification to change my brother’s cell phone because of the upcoming retirement of 3G service. I am perplexed at why your company only offers 1 flip phone choice on your website. I am assuming that the majority of your customers are seniors and some don’t want, or can’t use, a smart phone.

    In the case of my brother, he had a stroke and has limited mental ability to use a phone. Anything beyond a simple flip phone would be too much for him. Reading comments on your site shows many customers with relatives in nursing homes, etc. who have the same need of a simple phone.

    I see other senior-oriented phone companies, Great Call, Jitterbug, etc. that offer very good, large button, very simple phones. I am frustrated by your offering of only one phone that doesn’t inspire confidence at its usability or sturdiness based on reviews.

    I’ve done an extensive internet search to find alternatives but a simple 4G flip phone is like finding hen’s teeth. The only decent choices are locked phones requiring a different provider.

    I would think that a major phone carrier like Consumer Cellular would have enough clout to work with a manufacturer to design and provide a good, simple phone for its customers. Technology is requiring the upgrade but you seem to be doing nothing to make it beneficial for your customers. I’ve considered switching providers based on phone choice and still may do so.

    Can you please forward this email to someone in charge of your phone provision or someone who is involved with design/development who will hopefully provide your many customers with some decent simple-phone selections.

    Thanks,

    Whit

    reply to Whit

  6. steve says

    What are CC’s plans for supporting the Apple watch? Is there a timeline for when this might occur? Seeing that the demographics of CC’s customer base is more mature, the health monitors that Apple watches provide could be a boost to your customer base.

    reply to steve

    • Hi Steve, thanks for your question. We don’t have a timeline for if or when we would support the iWatch. That specific device uses an eSIM which is the part we don’t support but I’m happy to pass your suggestion along to the appropriate department. Thanks for taking the time to send over your suggestion!

      reply to Jacob

  7. Branden says

    I think it is a shame I bought 2 new phones and had them shipped and the supposed activation code is nowhere to be found and the company conveniently could not answer the phone call at 615,630,640 even though the message stated they were open til 7pm pst

    reply to Branden

    • Nicole at Consumer Cellular says

      Thank you for the feedback, Branden. For clarification, our customer service department is available Monday through Friday from 5:00 AM to 6:00 PM Pacific Time and Saturday and Sunday from 6:00 AM to 5:00 PM Pacific. Additionally, an activation code is only used for retail purchases, and activation instructions should have been included with your order.

      I do see that you were able to chat with our team. If you need any further assistance, please give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  8. Gary T says

    Customer Service is Shite at Consumer Cellular! I cannot call Canada anymore and no one at Customer Service can give Me a strait answer as to why??

    This is 2021…..NOT 1921! I shouldn’t need an international operator to make a call 100 miles away. If there has been some change over the last 6 months, Consumer Cellular should make SOME EFFORT to notify its customers.

    reply to Gary

    • Hi Gary, thank you for your post. I’m sorry to hear about the trouble you’ve experienced with this feature. If you’re having trouble with the feature at all, we do recommend using the number 201-490-2159 to help you get connected. We do understand that this is frustrating or you can also disable the VoLTE feature in the phone and try making that call as we’ve noticed this helps as well.

      reply to Jacob

  9. Gus says

    On today’s world a company without a 24 hours, 7 days a week service support should not be regarded as a top consumer company. Here, I am on a weekend unable to set up my personal hotspot option in CC.

    reply to Gus

  10. Wanda and Gary Walhovd says

    My wife and I both have phones and service through consumer cellular. Starting 3 days ago my wife could not send or receive text messages. When she tries to send a text she gets a message, “Not delivered”. Mine worked fine until this morning. Now today I cannot text with my phone either and get the same message “Not delivered”. My wife took her phone to a technician to see if she had done something wrong or changed a setting. He checked out the phone thoroughly and said that everything was fine and that it has to be Consumer Cellular. Please help

    reply to Wanda

  11. Sharin says

    I am a NEW consumer cellular customer. my phone worked for a couple days and now I can’t receive calls.

    reply to Sharin

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