Meet GrandPad, A Unique Solution for Family Connections

From the day we started Consumer Cellular in 1995, our focus has been on finding ways to make the best modern technology accessible, and affordable, to users over 50. That’s why we’re so delighted to introduce GrandPad, Powered by Consumer Cellular to our product selection.

GrandPad is a senior-friendly tablet that’s customized for the convenience of older users. It’s a wonderful tool for anyone who finds themselves in a caregiving role to an aging parent or grandparent; it helps your loved one stay connected to friends and family in the same electronic ways you do, but in an easy-to-use and simple to understand format.

It’s intuitive, and ready to use right out of the box. You can even personalize it by pre-loading their favorite photos, important contacts, and even songs that they love. They can receive email and send voice messages, make voice and video calls, share photos, enjoy streaming music, read the news, or play games just by touching large icons on the high definition screen. Or if they prefer, they can navigate GrandPad using the handy stylus that comes included.

One of the most essential benefits is that it’s a completely interactive tool for the whole family. A family administrator can manage the device’s contents and authorized contacts from the GrandPad Central website, providing the user with an extra layer of security against spam or other unwanted activities. Family and friends can easily send messages or photos to the GrandPad using either the website or by installing a convenient mobile app on their smartphone. Read our blog post on how to create a secure Family Circle to take a closer look at the unique feature.

The GrandPad tablet is available for $200, or by using our EasyPay option: you can put just $10 down, then pay the remaining balance in installments added to your monthly bill. A subscription to GrandPad service is just $40 a month, and includes unlimited data, unlimited video calling, unlimited ad-free streaming music, and more.

Modern wireless technology is an effective remedy against the isolation and loneliness which so often affects our loved ones as they age. We’re excited to offer this unique tablet for seniors to help open up their world, and for the many comforts it can deliver to you and your family. To see more of what the GrandPad tablet is all about, take a look at the video below. Or, you can get started with GrandPad today online, or by calling customer service at (888) 545-1425.

194 Thoughts on "Meet GrandPad, A Unique Solution for Family Connections"

  1. Joe Perez says

    How do I block my cell phone number?

    reply to Joe

    • Ashley at Consumer Cellular says

      Great question, Joe! You can hide your phone number so that it won’t show via Caller ID. I reviewed your account, and it looks like you’re using an iPhone. To block your number, open the Settings app. Scroll down to Phone, then select “Show My Caller ID”. Slide the toggle to the “Off” position. If we can help you with anything else, please don’t hesitate to call us at 888-345-5509. Thanks for posting!

      reply to Ashley

      • Neena says

        What about it is samsung android?

        reply to Neena

        • Nicole at Consumer Cellular says

          Hi Neena, if you need to blog calls on a Samsung device, that can generally be done by going to Phone → Three dots (top right Corner) → Settings → Block numbers → Enter number. The plus sign will block the number, and the minus sign will unblock it. You can also download a third-party call blocking app.

          reply to Nicole

  2. Laurie Stephens says

    So I take it the Grandpad does not interact with the internet at all??????

    reply to Laurie

    • Ashley at Consumer Cellular says

      Thanks for asking, Laurie. The GrandPad accesses the internet through specific apps on the device, such as the ad-free streaming music app or the app that allows the user to learn about history, cats and even NASA. GrandPad is designed for family members who are unfamiliar with browsing or searching the internet the way you do. With GrandPad, they can access a wealth of information in a format that feels familiar. We’re happy to tell you more about this great tablet at 888-545-1245. We appreciate you posting today!

      reply to Ashley

      • Melva Jean Goble says

        I just ordered it for my mother but if she can not get internet to do whatever she wants to on it I do not want it.

        reply to Melva

        • Ashley at Consumer Cellular says

          Thanks for posting, Melva. Our devices come complete with a Risk-Free Guarantee, so if the device is not to your mother’s liking, we’re happy to assist her with a return. We hope you have a lovely day!

          reply to Ashley

        • Cindy says

          Were you able to link the grandpad to WiFi without a cellular connection? I am interested in buying for WiFi use only. Is it possible?

          reply to Cindy

          • Ashley at Consumer Cellular says

            Thanks for posting, Cindy! The GrandPad is designed to use the included data connection, so your loved one never needs to enter any Wi-Fi passwords or connect to a different network. It can be used with Wi-Fi if you like. We’re happy to answer any questions you may have about GrandPad at 888-545-1425. We appreciate you taking the time to reach out to us today!

          • Erin Jonsson says

            My mother is in Columbia and I am in Los Angeles, would we be able to communicate internationally? Thank you!

          • Hi Erin, great question! We do offer our international direct dialing feature that would allow for you to keep in contact with your mother. If you’d like more information on how that works, and the rates for those calls, visit our website here.

      • Linda says

        Will the Grandpad work in Canada?

        reply to Linda

  3. Gary says

    I ordered a new phone to replace my existing cell phone for my wife. Apparently when the order was processed it disabled my wife’s existing phone. We would have to wait 3 days before my wife will have an active phone when the new phone arrives. I called Consumer Cellular and spoke to Danielle in support. She was able to find and fix the problem quickly. I was very impressed with her knowledge . Thank you Danielle.

    reply to Gary

    • Ashley at Consumer Cellular says

      Thank you for posting, Gary! We will be sure to reach out to Danielle so that she can be recognized for a job well done! We’re glad to hear that everything was resolved, but if we can assist you with anything else, please don’t hesitate to call us. We hope you have a lovely day!

      reply to Ashley

    • Jeffrey Smith says

      I bought this for my mother but she lives in the country and the cell towers are not close enough for her Grand Pad to work properly. Will the GP work if it is connected to wifi? and if so will the phone and video work through the computer? It has the correct Sim card. Thanks

      reply to Jeffrey

  4. Dixie frederick says

    Can you also play games on the grandpad?

    reply to Dixie

    • Ashley at Consumer Cellular says

      Great question, Dixie! The GrandPad comes with a variety of games pre-installed, such as solitaire, Sudoku, crosswords and more. Many can even be played with two players, which is perfect for using GrandPad with grandchildren or friends. We’re happy to tell you more about GrandPad at 888-545-1245. Thanks for posting, and we hope you have a great day!

      reply to Ashley

    • Shari Ravage says

      Can you access Google and speak the question you need an answer to?

      reply to Shari

  5. Derek says

    Can this device receive picture messages?

    reply to Derek

    • Ashley at Consumer Cellular says

      Thanks for asking, Derek! Family members can send photos and messages to the GrandPad user via email or by using the Companion app. Once a photo is sent to the GrandPad, it will be automatically saved. You can even link your social media accounts so that your GrandPad user will be able to see photos posted on Facebook and other networks. We’re happy to answer any other questions you may have at 888-545-1425. We appreciate you posting!

      reply to Ashley

  6. Lori Shaffnit says

    Can a person access Facebook on one?

    reply to Lori

    • Ashley at Consumer Cellular says

      Great question, Lori. GrandPad does not use the Facebook app. However, you and your family can share your social media updates by linking your Facebook accounts to the Companion App for GrandPad. That way your GrandPad user can see the same photos and even save them to view later. Thanks for posting!

      reply to Ashley

  7. Terri L Jaggers says

    I really am thinking about getting one of these!!! Does it have google products on it? I use google alot and it would be the best way for me to see my old photos and new ones too.

    reply to Terri

    • Ashley at Consumer Cellular says

      Thanks for posting, Terri. The GrandPad works a little differently, so if you’re used to using a smartphone or tablet, the GrandPad may not fit your needs. It’s perfect for those older family members who haven’t had much, if any, interaction with computers or technology. It’s a great tool to keep everyone connected. We’re happy to tell you more about GrandPad at 888-545-1425, so give us a call at your convenience. We appreciate you taking the time to reach out to us, and we hope you have a great day!

      reply to Ashley

  8. Chris Lane says

    Where can I watch a video of each application being used?

    reply to Chris

    • Ashley at Consumer Cellular says

      Great question, Chris! We have an Overview video and a tour of the Companion app on our website here. It’s a great way to view all the apps and features that GrandPad has to offer. If you have any questions or would like to know more about GrandPad, please don’t hesitate to call us at 888-545-1425. Thanks for posting today!

      reply to Ashley

  9. josie says

    I’m trying to add a phone number to my father’s grandpad so he can receive SMS messages and make calls. When I put in his area code or any area code, it says the grandpad user cannot add a grandpad phone number. I just ordered this for my dad. Should I wait until I am charged for the data?

    reply to josie

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Josie. I reviewed the account, and I see that you just placed your order. You may need to wait until the GrandPad has been activated to add that information. If you like, we can answer any other questions you may have as you get this setup at (888) 545-1425. We appreciate you posting, and we hope you enjoy staying connected with GrandPad!

      reply to Ashley

  10. Terri H says

    We are looking at this for our 86 yr old father who is hard of hearing. This has e mail which is great but have you developed a call text app so when he would place or recieve a call the call would come in as a text in addition to voice. If not consider this, in the growing older community this is a real problem. If would make this product much more sellable. For now how clear is the voice on this pad for the hard of hearing?

    reply to Terri

    • Hi Terri, thanks for the great suggestion! The speaker on the GrandPad is loud and clear for both calling and listening to music! In addition to email, video calling and voice calling, a feature that might be helpful for your father is the GrandPad can receive text messages from approved contacts that will arrive on the device just like an email. The GrandPad does come with our 30-day Risk-Free Guarantee so you and your father can give it a try and see how well it fits his needs. You can order GrandPad online or by giving us a call at 888-345-5509. Please let us know if you have any other questions!

      reply to Jacob

  11. Susie says

    can I play facebook games on this>?

    reply to Susie

  12. Ralph Pembleton says

    If I buy a Moto G6 from Motorola will it work with Consumer Cellular. If so, do I just have to switch sim card?

    reply to Ralph

    • Ashley at Consumer Cellular says

      Great question, Ralph! First, you’ll want to make sure that the G6 is fully unlocked, and uses GSM technology. Then you can absolutely swap the SIM card from your current phone to see if it works properly. Once you’ve confirmed, just give us a call at 888-345-5509 or visit your local Target store to pickup a new SIM card. We’ll make sure all of the settings on the new phone are correct, and that’s it. We’re here if you have any other questions about using our SIM card with another device, so please don’t hesitate to give us a call. Thanks for posting, and we hope you have a great day!

      reply to Ashley

  13. Brittney says

    I recently purchased the GrandPad for my grandparents. When we are trying to place a video call we can not hear the individual on the other line. We can see the other person but there isn’t any audio. How do i fix this?

    reply to Brittney

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Brittney. Your grandparents can contact us via the support function on the GrandPad, or you can give us a call at (888) 545-1425. Thank you for reaching out to us, and we look forward to assisting you!

      reply to Ashley

  14. james ortigara says


    reply to james

    • Ashley at Consumer Cellular says

      Thanks for asking, James! The GrandPad comes complete with an internet connection, so you don’t need access to a home network or Wi-Fi. We’re happy to answer any other questions you may have at 888-545-1425. Thank you again for reaching out to us, and we hope you have a lovely day!

      reply to Ashley

  15. W. Dale Warren says

    My Mother will be 90 on Sunday and I would like to set up her GrandPad remotely before she opens it. How can I do that? Thanks!

    reply to W.

    • Ashley at Consumer Cellular says

      Great question, Dale! When you call us to get started, we’ll help you set everything up so that her GrandPad is ready to use as soon as she opens the box. Just give us a call at 888-345-5509 at your convenience, and we’ll be ready to assist you. Thanks for posting today!

      reply to Ashley

  16. Janine says

    Can additional apps be downloaded to the GrandPad such as Uber or Lyft?

    reply to Janine

    • Ashley at Consumer Cellular says

      Thank you for asking, Janine. At this time, those apps are not available for GrandPad. We’ll be sure to update our customers if that changes in the future. We’re happy to answer any other questions you may have about GrandPad at 888-545-1425. Thanks again for reaching out to us, and we hope you have a lovely day!

      reply to Ashley

      • Lorna Hemp Boll says

        The articles I read said it would preloaded with one of the ride apps. Your commercials say so too. I bought it for my dad to use to get transportation because he does not have a cell phone and I wanted something easier. What’s up? Where is UBER?

        reply to Lorna

        • Nicole at Consumer Cellular says

          Hi Lorna, the option to use Lyft with the GrandPad is something that is planned and still in development and testing at the moment. As soon as that feature is available, it would be preloaded onto the GrandPad directly without you needing to do anything.

          reply to Nicole

  17. Marlene says

    My mother like to be able to shop online at her favorite stores. Can she do that with the GrandPad?

    reply to Marlene

    • Ashley at Consumer Cellular says

      Thanks for asking, Marlene! At this time, the GrandPad does not have a browser to access online shopping. We’re happy to tell you more about GrandPad and see if it is the right fit for your mother if you give us a call at 888-545-1425. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  18. Doug Spivey says

    We just bought the Grandpad for our 88 yr old mother. Love the concept. However, when setting up for her at her house, we noticed the LTE reception at her house is marginal. She has good Hi Speed internet at her house. Can we connect to her WiFi when she is at home for a better experience for her?

    reply to Doug

    • Ashley at Consumer Cellular says

      We’re happy to help you, Doug. You can connect GrandPad to Wi-Fi, and we can walk you through that process at your convenience. Please feel free to contact us via the Support option on the GrandPad, and we can get that setup with you. Thank you for commenting, and we hope you have a lovely day!

      reply to Ashley

  19. Denise Jordan says

    My grandma loves looking up medical terminology as well as just being able to look things up would she be able to do so with the Grandpad??

    reply to Denise

    • Ashley at Consumer Cellular says

      Great question, Denise! There isn’t a standard web browser on the GrandPad, but there is a feature that includes the ability to view news, popular stories, and search for the definitions of words. We’re happy to tell you more at (888) 545-1425, so please feel free to call us at your convenience. Thank you for posting, and we hope to speak with you soon!

      reply to Ashley

  20. BILL ROGERS says

    Can grandpad work on wifi? Or, do you have to get the monthly cell service? My dad already has wifi at his house, so I was hoping to just connect the pad to it.

    reply to BILL

    • Ashley at Consumer Cellular says

      Thank you for posting, Bill. The monthly plan for GrandPad includes LTE data access, so your dad won’t need to connect to Wi-Fi in order to enjoy everything this device has to offer. If you like, we can tell you more at (888) 545-1425. We appreciate you taking the time to learn more about GrandPad, and we hope you have a great day!

      reply to Ashley

      • barb says

        Hi Ashley,
        thinking about getting our parents a Grandpad. We live in the mountains, so our iphone cell service isn’t good – we have a landline so we can have a good conversation. Will we still have issues receiving and sending on our iphone with the grandpad?

        reply to barb

        • Ashley at Consumer Cellular says

          Thanks for asking, Barb. You would communicate with your GrandPad user via an app installed on your iPhone. If you have Wi-Fi at home, connecting to that would help ensure that your iPhone has the access needed to video chat, email and more. If you’re concerned about the coverage in your parents’ area, we can take a look and be able to give you an idea of what can be expected. All you need to do is give us a call at (888) 545-1425. We’ll be happy to answer any other questions you may have, and help you place an order if you like. We appreciate you posting today, and we hope to speak with you soon!

          reply to Ashley

  21. Fred says

    Is there a way to use this with a pay-as-you-go plan? I love the idea, but $40 a month is a bit much. Thanks!

    reply to Fred

    • Nicole at Consumer Cellular says

      Thank you for posting, Fred. The GrandPad can only function on our service, so it would not be able to be used with another carrier. For the $40, the service includes unlimited 4G LTE data, unlimited video calling, unlimited music streaming and much more. If you have any questions, please let us know.

      reply to Nicole

    • Ashley at Consumer Cellular says

      Thanks for asking, Fred! At this time, we don’t offer a pay-as-you-go option, but there is no contract. We’re happy to tell you more if you like at 888-545-1425. We appreciate you taking the time to post!

      reply to Ashley

  22. Lorna Hemp Boll says

    This is a great idea in theory but am returning it today. Photo sharing and videos calls work well. Salespeople need to be better trained; I wasted a bunch of time adding contacts and photos, only to find no real internet (no Google), nothing to read (about 5 articles total, and on odd topics), and no UBER or any other transportation.

    reply to Lorna

    • Ashley at Consumer Cellular says

      Thanks for sharing your experience, Lorna, and we’re sorry to hear that the GrandPad wasn’t the right fit for you. We appreciate you giving it a try, and we’re happy to assist you with a return at 888-545-1425. We look forward to speaking with you soon!

      reply to Ashley

    • Nicole at Consumer Cellular says

      Hi Lorna, I’m sorry to hear that the GrandPad didn’t work out for you. We appreciate your feedback and will be sure to pass it along.

      reply to Nicole

    • Angie says

      Can GrandPad be used to connect with family members who have international numbers?

      reply to Angie

      • Nicole at Consumer Cellular says

        Hi Angie, the GrandPad can be used to connect with family members who have international numbers. Because the GrandPad runs off of a data connection, there are no international charges.

        reply to Nicole

  23. Paul Stroik says

    Just set up a GrandPad for mother. Only glitch was the SIM Card being T-Mobile. We switched it out for AT&T SIM Card. Now works flawlessly. Everyone we worked with at CC were awesome. Knowledgeable and very patient considering the busy Holiday weekend.
    One question regarding Unlimited Ad Free Music advertised. Is this for the music in the different categories pre-installed? What is the limit on Saved Music Favorites.

    reply to Paul

  24. Richard Schoustra says

    Hi there.

    I am considering this for my Mom. Is there a feature or app that allows me to connect remotely to the Grandpad in order to ‘show’ my Mom how to do X, Y, or Z, while I am talking to her on the phone? Something like ZOOM, or GOTOMeeting, or any number of conference / desktop sharing tools where I can ‘take control’ – This would be very helpful

    reply to Richard

    • Hi Richard, that is a great question. At this time, there is not a feature like that on the GrandPad for you to access but our GrandPad team does have some tools that help them to see what your mom would be seeing so that they can guide her through any questions or difficulties she may be having. They can be reached at 888-545-1425 or by tapping on the help button on the GrandPad device.

      reply to Jacob

  25. Isabella says

    We got the GrandPad because you said it would work in the zip code but it does not.

    reply to Isabella

    • Thank you for your post, Isabella. I am sorry to hear that you are having trouble with service. What I would recommend is giving our GrandPad team a call directly at 888-545-1425 and they can assist with making sure it is connected properly or look into potentially switching you to our other set of towers to see if that would help.

      reply to Jacob

  26. Cynthia Ann Baas says

    QUESTION: Can the Grandpad be used if my cell phone service is not with Cellular and if so is the monthly cost still $40?

    reply to Cynthia

    • Hi Cynthia, that is a great question, thank you for your post! I would advise you can definitely have our GrandPad service and have your cell phone using a different provider. The service plan does cost $40 a month plus tax and it gives you access to unlimited 4G LTE data, Internet browsing, ad-free unlimited streaming music, customizable security options, mobile access for caregivers and family, and more. If you have any other questions, please feel free to give our GrandPad team a call at 888-545-1425.

      reply to Jacob

  27. Angela says

    Can grandpad be used to dial 911 in case grandpa needs to be sent to ER?

    reply to Angela

    • Nicole at Consumer Cellular says

      Hi Angela, the GrandPad cannot dial 911 or any shortcodes. In the event of an emergency, we recommend saving an emergency contact to the phone so that the user can dial them quickly when needed.

      reply to Nicole

  28. Teresa Witt-Johnston says

    Where is the closest store to see this grand pad in The Greenbrier or Conway area

    reply to Teresa

    • Nicole at Consumer Cellular says

      Hi Teresa, the nearest retail partner that has a GrandPad on display is Target at 501 Elsinger Blvd, Conway AR 72032. The contact number for that store is (501) 328-5739.

      reply to Nicole

  29. Jasmine Lia says

    So can she access Facebook and Pinterest, other apps that she likes?

    reply to Jasmine

  30. Bones says

    You can access Facebook But you can’t play the games ( flash not on tablet and can’t be put on). I see it is going to be quite boring .I maybe returning this real quick No way to pay bills either .dam they really don’t think much of us older people

    reply to Bones

    • Hi Bones, thanks for your post. There is actually a “Games” button on the device that has some of the games that come with it. Some of these games include Solitaire, Blackjack, Slots, Bingo, Word Searches, and more. If you are having trouble accessing these though, please feel free to give our GrandPad team a call at 888-545-1425 or you can also chat with one of our live agents here.

      reply to Jacob

  31. Dawn says

    Can the dial pad be disabled/visibly while keeping the phone picture contacts visible for connection only.

    reply to Dawn

  32. Deanna says

    Do you have to also have an I phone to use Grandpad? My parents are in their 90’s and have flip phones.

    reply to Deanna

    • Great question, Deanna, thanks for posting! They wouldn’t need to have an iPhone to use the GrandPad. They could definitely keep their flip phones and still use GrandPad. The people that they are contacting that they want to video call would need a smartphone though so that they have access to a front-facing camera and the app that is used to connect to that specific GrandPad.

      reply to Jacob

  33. Gerard says

    I am the family administrator of my mom’s grandpad so how do I Pre-populated locations can be uploaded to the tablet for customized, seamless experiences. A family administrator can include locations the GrandPad user may want to visit regularly, including physicians’ offices, grocery stores, or church functions.
    Grandpad support told me to contact you. (Consumer Cellular)

    reply to Gerard

  34. Teaberry says

    I am considering the Grandpad for my 98 year old father-in-law. He is extremely hard-of-hearing. If I call him on the Grandpad will my message also print out and scroll across the screen so he can see me and also read my message at the same time?

    reply to Teaberry

    • Nicole at Consumer Cellular says

      Thank you for the question, Teaberry. While the GrandPad doesn’t have captioning available during video calls, there is Real-Time Texting available for those that are hard of hearing.

      reply to Nicole

  35. Priscilla Speck says

    Does the user of a GrandPad still need to have a cell phone for direct calling and not video calling? And does the people that the GrandPad user is calling have to have a certain app to receive their call?

    reply to Priscilla

    • Hi Priscilla, those are excellent questions! The GrandPad can actually be set up with its own phone number so it can make voice calls and the one they are calling wouldn’t need to have an app to receive that call. The only ones who need the companion app are the ones who are sending photos to the GrandPad or those who will be video calling them.

      reply to Jacob

  36. Chris says

    Can Grandpad send texts? i know it can recieve them.

    reply to Chris

  37. Mel says

    I’m confused about whether or not there is any internet search function or browsing capability with the GrandPad.

    reply to Mel

  38. gail says

    Can all contacts see other contacts on Grandpad contact list

    reply to gail

    • Nicole at Consumer Cellular says

      That’s a great question, Gail. Not all contacts can see the other contacts listed on the GrandPad. Only those using the GrandPad Companion App can see each other, as it creates a circle that can communicate with each other through the app.

      reply to Nicole

  39. Diane Sauter Hochheiser says

    Just to help me understand, can I type in questions to Google and get answers like on a smartphone or laptop?

    reply to Diane

  40. Joi says

    can the grandpad be used in a Zoom meeting?

    reply to Joi

    • Nicole at Consumer Cellular says

      That’s a great question, Joi. The GrandPad is not able to install third-party applications or software, so it would not be able to use Zoom for video calling or participate in a Zoom meeting.

      reply to Nicole

  41. Carol McKinney says

    Will I be able to video chat if my mom is using GP and I’m on my HP laptop? Are they compatible? Thank you.

    reply to Carol

  42. LaVona Fisher says

    Can I plug a speaker into my grandpad?

    reply to LaVona

  43. Bud Fisher says

    I am wondering if I can attach a speaker to my grandpad

    reply to Bud

  44. Wendy Southworth says

    Do you have a Canadian partner for this program? I would be interested in connecting with them if you do. If not, how might I be able to help get this going here in Canada?

    I love this idea!

    Thank you,


    reply to Wendy

  45. AWR says

    What browser type does GrandPad use? Is it possible to use browser video conferencing if downloading an app is not required?

    reply to AWR

    • Nicole at Consumer Cellular says

      Hi AWR, thank you for taking the time to post. The GrandPad uses proprietary software and the web browser is not able to support browser-based video conferencing.

      reply to Nicole

  46. Celeste Crane says

    Hello, is there a way to video chat with multiple people at a time with the companion app and the GrandPad?

    reply to Celeste

  47. Dominick Orlando says

    We need to use the Verizon network. Can GrandPad be included in this network?

    reply to Dominick

    • Hi Dominick, thanks for your question! At this time, we only have service using AT&T towers or T-Mobile towers. If you’d like to double-check coverage for those towers though you can do so by going to our website here. If you have any questions about it though, let us know!

      reply to Jacob

  48. Susie says

    Is the grandpas compatible with zoom?

    reply to Susie

  49. Hazel says

    Is your video chats work like zoom

    reply to Hazel

    • Hi Hazel, thanks for your question. It’s not like Zoom, it would be a one on one conversation through the video call. The only similarity would be that the one trying to contact the GrandPad would use the GrandPad Companion app to contact the user of the device.

      reply to Jacob

  50. Gayle says

    Can you set it up so the only option my Mom would have is to video chat? She would get too confused with more options

    reply to Gayle

    • Hi Gayle, thanks for your question! The GrandPad is actually set up to be a video call only device unless a number is added onto it for voice calls. As long as a number isn’t added, she would only have the video chat option, and you can turn off any other features that aren’t needed or that may confuse her.

      reply to Jacob

  51. Rosa says

    Hi, my parents live in Philadelphia, the plan cover if they video chat to family in Italy?

    Thank you.

    reply to Rosa

  52. Patty says

    Can someone using the GrandPad keep their current phone number, or would they be required to change their number?

    reply to Patty

    • Nicole at Consumer Cellular says

      Hi Patty, an existing phone number cannot be transferred to the GrandPad. A new number would be assigned based on the user’s local area.

      reply to Nicole

  53. Charlene says

    Can my parents stream movies?

    reply to Charlene

    • Nicole at Consumer Cellular says

      Hi Charlene, the GrandPad can’t stream through services like Netflix or Hulu, but they would be able to watch videos on YouTube.

      reply to Nicole

  54. dave says

    My mom would be using this to call/get calls from CNAs at another facility who use their own phones. Some of them use iphone facetime, others zoom, google duo etc. Would that work? Do i need to install zoom on the grandpad? I don’t think i can get the CNAs to install some grandpad app on their phone

    reply to dave

    • Hi Dave, those are great questions. The GrandPad isn’t able to download apps such as Skype or Zoom, etc. for video chatting. You can access different websites using the GrandPad though and if they have an option for video chatting then it could be used that way.

      reply to Jacob

  55. Sandra says

    Elder friend of mine has neither wifi nor smart phone. Local library is closed (COVID-19) and he wants to know if GrandPad can access public library, browse audio/video material, download audiobooks/videos to GrandPad, or listen to/view them online? Much library audio/visual require Overdrive, or AXIS 360, or Libby, to name a few. Can these apps function on the GrandPad?

    Friend is in Jonestown, PA – not sure if GrandPad is doable in PA

    reply to Sandra

    • Hi Sandra, great questions, thanks for reaching out to ask them. The GrandPad is not able to download applications but it can access websites if needed.

      reply to Jacob

      • Sandra Waszak says

        I’ve read everything in these comments. I understand the benefit of pre programmed GP apps. What, however, does the additional “internet browser” allow for? Is full internet browsing available if user has wifi? Thank you.

        reply to Sandra

        • Hi Sandra, thanks for your post. The browser would allow for the user to visit different websites such as Google, Facebook, YouTube, etc. It’s not designed for streaming things such as Netflix though as it doesn’t have the software for it. If you do have any other questions on the capabilities or features for the device, please feel free to give our GrandPad team a call directly at (888) 545-1425 and we would be happy to continue to assist with them.

          reply to Jacob

  56. kinda says

    i got this grand pad gift for my daughter can i use it just wifi for youtube without paying for consumer celluler plan?

    reply to kinda

  57. Diane says

    The GrandPad I just purchased for my 89-year old mother has its own phone number (I chose it through the set-up phase).
    Would she be able to call 911 through it? I read in a previous question (from 2 years ago) that dialing 911 wasn’t possible.
    Has than been resolved? I am wondering if my mom can eliminate her cell phone that she only keeps for emergencies while she drives very short distances in her car (yes, she still drives!)

    Thank you!

    reply to Diane

  58. Steve says

    I have a web site on which I’ve uploaded some mp4 videos of our home to share with my mother. I sent her an email with a link to one video file, but she doesn’t know how to ‘click’ on the link to open the video. How does she open a link on her Grandpad?

    reply to Steve

    • Hi Steve, thanks for your question! The GrandPad isn’t able to open links, but if you post them to a website she can visit that and watch it there as another option.

      reply to Jacob

      • Steve says

        I can create a web page and use icons that are linked to the video files, but how would she ‘click’ on the icons to view the videos? It’s not clear how a web page with links would differ from an email with links. If icons can’t be used, what would the procedure be to allow her to view videos on a web page?

        reply to Steve

        • Nicole at Consumer Cellular says

          Hi Steve, the software used on the GrandPad does not allow a link to be opened via email. If she is on a webpage that has a link or video, then all she would need to do is tap it either with her finger or the stylus to open the page or play the video, much like a smartphone.

          reply to Nicole

  59. Angie says

    When calling an international number is there are charge for the call on either end?

    reply to Angie

    • Hi Angie, thanks for your question! There is a charge to call out internationally, which will be dependant on the country that you’re calling. You can find more information on that by going to our website here. There isn’t a charge involved from us if someone from out of the country calls you though.

      reply to Jacob

  60. Dornis Willis says

    I was trying to get my mom one for a birthday gift which is July 2.

    reply to Dornis

  61. Catie says

    My mom currently has an old flip phone that she uses for calling and texting. It has been fine until COVID-19; without having a computer at home, she was using the library’s equipment to access google and email. Can the grandpad be a voice only phone, as well as give her the ability to search on google–I know email will be available . Thanks for your help

    reply to Catie

    • Nicole at Consumer Cellular says

      Hi Catie, voice calls are available on the GrandPad, though all calls will be in speaker mode, and there is a web browser as well that can be used to search on Google. However, please keep in mind that we would be able to switch her existing number onto the GrandPad, and it would have a different number associated.

      reply to Nicole

  62. Angie says

    Is there a charge on either end using video chat with international contacts? Also, can all contacts that are listed video chat with each other (not just with Grandma) without a charge?

    reply to Angie

  63. Sherman says

    Good Day,

    Can you have multiple video calls at the same time with Grandpad?

    reply to Sherman

  64. Maurene Macaulay says

    Is the GrandPad available to purchase in Canada?

    reply to Maurene

  65. deb says

    Some of us using the companion app are having trouble hearing the phone ring when our Grandpad user calls us. Suggestions?

    reply to deb

  66. BryanC says

    With all of this COVID stuff I am thinking this device would be perfect for my parents so they aren’t shut away. Which service towers will it use (AT&T or T-Mobile)? If it is on one of the services and doesn’t work very well, how can I switch to the other? Thanks!

    reply to BryanC

    • Hi Bryan, thanks for your post! The GrandPad is definitely a great tool during this time. We use either AT&T or T-Mobile towers for our service. We try to send the SIM card that will attach you to the best towers for where the device is being used already installed. If it does need to be on our other towers, we would just need to swap the SIM cards.

      reply to Jacob

  67. Lisa says

    I’ve got a question about grandpad. I want to get something I can send video’s to my grandma of our daughter growing up from my phone if I got a grandpad can I send nee and old videos??

    reply to Lisa

    • Nicole at Consumer Cellular says

      Hi Lisa, if you have a smartphone then you can share videos and photos from your phone with the GrandPad user with the GrandPad Companion app.

      reply to Nicole

  68. Jimmy Lewis says

    I have read bunches of comments on your Blog. I think the most common reply you give is “Not at this time” or something similar. I have had CC for years and have had great service. I love it. However, regarding the GrandPad. It sounds so good but you can’t do much with it. A browser would solve a world of problems. I visit in a part of Arkansas where I don’t have Wi-Fi. if GrandPad had a browser I’d be home free. I want one for my wife in Assisted Living, but it’s so limited that it wouldn’t help much. Not all Grands are unable to function. Come on guys.

    reply to Jimmy

  69. Kathleen says

    Does GrandPad work with Zoom now? I understand it was being beta-tested.

    reply to Kathleen

    • Hi Kathleen, thanks for your question. We are not setting our GrandPad system up currently to be working with Zoom. The GrandPad is actually set up to do video calls already and then the person they are wanting to video call would just need the companion app to connect to it. The only way they would be able to access it would be through the browser version of it.

      reply to Jacob

  70. .Norma Orsie says

    can printing be done from the GP?

    reply to .Norma

  71. Michele says

    Can the grandpad play audio book downloads or offer something like Siri, voice recognition? My father has diminished eyesight.

    reply to Michele

  72. Rose Kramer says

    Can the Grandpad participate in a group video chat with family members who are part of the Grandpad group? Zoom and Skype don’t work. Would Microsoft Teams work?

    reply to Rose

  73. Paula says

    My Mom already has service through COnsumer Cellular. If we switch her phone service to the grandpad, will she be able to just transfer her service to that and keep her current number?

    reply to Paula

  74. Steve F says

    If I lease the Grandpad for my mom directly from Grandpad, they say they now support Zoom. Is the Zoom application available yet on the ConsumerCellular version of the Grandpad?

    reply to Steve

  75. Vanessa L Stufft says

    So if my mom does not have wifi can she still use this devise? I wanted to get her one since we are consumer cellular customers.

    reply to Vanessa

  76. Victor Haughton says

    How can I send email or text messages in the Norwegian language?

    reply to Victor

    • Hi Victor, thanks for your question! If you don’t want the phone in Norwegian, you would just type out the message in Norwegian. The GrandPad doesn’t have an option for that specific language to set it up in, though. If you type out your message though, you should be able to send it in that language.

      reply to Jacob

  77. Antoine says

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    reply to Antoine

  78. Robert Franklin says

    Is there a booster you can purchase to enhance connectivity? My mother is in an Assisted Living facility and cannot always get a connection from her room.

    reply to Robert

    • Nicole at Consumer Cellular says

      Hi Robert, we don’t offer boosters. If you want to purchase one elsewhere, it would need to be compatible with AT&T and T-Mobile, but we cannot guarantee functionality. If she’s having trouble with service, we’d be happy to help if you give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  79. Mark says

    I don’t understand why the Grandpad needs a service plan? We already have an unlimited data account. I pay for Spotify, etc. What is the point of getting this pad if you need to pay extra for things you already provide?

    reply to Mark

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