I have some great news to share, for the sixth year in a row, Consumer Cellular made the Inc. 5000 list of the fastest-growing private companies in the nation. This prestigious list identifies and celebrates American entrepreneurial success, and we’re very honored to be on it.
So why is the list significant and what does it say about our company?
The Inc. 5000 ranks private US-based companies according to their percentage of revenue growth over a set period of time. For the 2014 ranking, growth was compared from 2010 to 2013. It’s typically much easier for smaller companies to show year-to-year revenue growth as a percentage than larger ones.
Truth be told, we’re no longer a small company. We have more than one million customers and one thousand employees. We’re established. And we’re in the highly competitive wireless communication market.
I believe growing under such circumstances is a testament to the dedication of our employees and the loyalty of our customers. And I think it all boils down to value. When you value your customers, they value your service.
Our commitment has always been to make wireless communication easy and affordable to a wide net of consumers. That’s why we’re pleased to continue offering our customers award-winning service without requiring them to sign a contract. And it’s why we kept our customer service centers in the United States rather than move those centers overseas, where it would have been cheaper to operate.
Whenever we make a decision, we always first consider the impact of that decision on our customers.
For instance, we were the first company in the wireless communication service industry to offer free Usage Alerts. At a time when other companies we’re charging their customers huge overage fees, we were empowering our customers to avoid such fees. As a consumer myself, I don’t want to see any surprises on my own monthly bills, and I don’t think our customers should be surprised, either.
When making our business decisions, we try to answer the most basic questions first, such as “If I were a customer, how would I want to be treated?” I believe the answer has fueled our growth for the last six years and more.
Now on to lucky number seven!