If you ever discover that your Android smartphone or iPhone has gone missing, don’t panic! Today’s smartphones come with built-in technology that will help you locate them if they’re misplaced, and even secure them if they’re truly lost.

For Android users, the Find My Device feature is available as an app, or can be used from a web page. You’ll need to have set up a Google account, and be signed into it, to use the service. Once you’ve done this, you’ll be able to use the app or web page to see a map with your registered devices automatically displayed.

If your device is nearby, you can tap Play Sound to ping the phone—just follow the sound to see if it leads you to your device. Even if the device is not in your immediate area, the ping may alert a good Samaritan who can pick it up and keep it safe for you. If your device isn’t nearby, you can tap Secure Device to lock it so no one can access it, and even add a message and phone number for anyone who does find it so that person can contact you.

Those with Samsung phones have an additional option. You can also track down a lost device via a special feature called Find My Mobile. To set this up on your Samsung device, go to Settings. Tap the setting for Security or Biometrics and Security, then select the setting for Find My Mobile. Then, if your device is misplaced, you can use the website to display its location or secure it.  

iPhone users who’ve updated their operating system to iOS 13 or higher can use Apple’s Find My iPhone feature, which lets you use any iOS device to track down a missing phone and protect its data. To enable it, go to Settings, then tap your name, tap Find My, and finally tap Find My iPhone. Slide the toggle switch to the right to turn the feature on.

You can use Find My Phone on any other iOS device (like an iPad) to spot your missing phone on a map, and if it’s nearby, play a sound to identify where it is. You also have the option of activating Family Sharing so you can use another family member’s Apple device to find your own. If you can’t find your phone, simply tap Activate in the section for Mark as Lost. This mode lets you lock your phone so no one else can access it, and displays your contact information in case someone finds it.

Whether your smartphone gets left under a couch cushion, in a friend’s car, or at restaurant across town, you have the tools you need to find it and keep it secure.


  1. Randall D Dings says

    How do I find my Phone from a desktop or laptop computer that is not an IOS device?

    reply to Randall

  2. Stanleybreedlove says

    My phone says storage is full I have deleted most apps but nothing helps.

    reply to Stanleybreedlove

    • Nicole at Consumer Cellular says

      Hi Stanley, you can review your storage on your phone by going to Settings > General > iPhone Storage. While some apps can use quite a bit of storage, things like photos or videos can sometimes take up more space. If that’s the case, you can back up those things to iCloud. You can find more information about storage management on Apple’s website here and here.

      reply to Nicole

  3. Dominick Savona says

    I am Dominick Savona and I need my PUK code as I am locked out of my phone

    reply to Dominick

    • Nicole at Consumer Cellular says

      Hi Dominick, I see that our agents were able to get you the PUKs for your phone. If you need any further assistance, you can give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  4. Kim says

    Can you find an iPhone if the battery is completely dead?

    reply to Kim

  5. Barbara says

    I lost my Samsung a50 phone quite a few months ago. The Xfinity store stopped it from working on my service. I located the device in the vicinity of an area that is about 50 miles from me. I tracked down the store it has service with which is a Verizon store. What do I do from here?

    reply to Barbara

    • Hi Barbara, thanks for your question. If the phone is not with us for service, you will want to contact the provider. At that time, you can reach out to them to see what the process is for reinstating service with that device. If you want to use it with our network, you will need to reach out to the provider to see about unlocking it and unblacklisting it if needed.

      reply to Jacob

  6. Tom says

    Does the android phone have to be on MY Google account? We have 5 phones on my CC account and each have their own Google account. I want to be able to locate any phone at any given time.

    reply to Tom

    • Nicole at Consumer Cellular says

      Hi Tom, it’s up to you to put whichever Google account you want on the phone, but you will have to log into that specific account on Google’s website to locate the phone.

      reply to Nicole

  7. Christopher says

    Why does my Motorola one 5ga’s show H when somebody calls instead of LTE

    reply to Christopher

  8. Roger says

    I misplaced my phone but it’s turned off. It’s a Samsung Android phone. Could you help me track it plz?

    reply to Roger

  9. Kathryn Bliss says

    My husband’s phone was stolen a few minutes ago. How do we proceed?

    reply to Kathryn

  10. TV says

    how would you track a flip phone?

    reply to TV

    • Hi TV, thanks for your question! We don’t have an option for tracking the flip phone the same way that we can a smartphone because it doesn’t have access to those apps or things like Find my iPhone or using a Google account to try and locate it. If your phone has been lost and if you need a replacement though, you can go online to your account here to order a new one, or you can call us from a different line at 800-686-4460 and we can place the order for you.

      reply to Jacob

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.