This month, we’re humbled once again by a great compliment from our terrific, loyal customers. Market Force Information, a nationwide customer experience research firm, polled more than 8,600 consumers across the country to determine the best wireless cellphone carrier. The results were clear—with a score of 70%, Consumer Cellular was ranked number one – and by a big margin.
Overall, our 70% composite loyalty index was 10 points higher than the next best score—and almost double the score for the top rated full-service wireless carrier, who earned just 38.4%. Carriers were ranked across multiple categories to determine how happy customers are with their current service, and if they felt loyal to their current carrier. Consumer Cellular came out on top for best value, best coverage, fewest dropped calls, easiest to change plan, and best flexibility, among others.
The Market Force survey is just the latest entry on a growing list of those recognizing the quality and value of our service. Nielsen Mobile Insights once again identified us as having the “highest overall satisfaction of all mobile carriers” earlier this year. Consumer Reports puts us at the top of their consumer satisfaction survey of nearly 90,000 subscribers year after year. And PC Magazine has ranked us “The Best of the Best” in their Readers Choice awards survey for the past few years.
While the recognition is truly great, it confirms what we already know—we provide the best value because we put you—our customers, in control. With flexible plans at affordable rates, plus the ability to change plans at any time, you create the affordable cellphone plan that best suits your lifestyle and pocketbook. Backed by our 100% U.S. based customer support and reliable nationwide coverage, it’s a pretty unbeatable combination.
Thank you to everyone who had such kind words for Consumer Cellular. We truly appreciate it. But be assured, we won’t rest on our laurels. Going forward, we pledge to work even harder to continue bringing you the quality, value, and dependability you’ve come to expect from us.