I always enjoy hearing from you, our valued customers. And I especially enjoy it when you talk to independent third-parties and confide in them about the kind of job we’re doing. I enjoy it because that’s one of the best mechanisms we have to ensure we’re meeting – or, better still, exceeding — your service needs. Independent surveys help us to stay on track.
So it pleases me greatly to report that our customer service track, based on your comments to Nielsen, a highly trusted independent resource of consumer opinions, looks straight and smooth.
The data collectors and number crunchers at Nielsen surveyed 90,000 mobile phone users in the fourth quarter of 2014 about the level of customer service those users experience from their respective carriers. Consumer Cellular earned the highest satisfaction rating of all companies surveyed in three very important categories: customer service, price and network quality.
As you can imagine, as co-founder of Consumer Cellular, I keep close track myself on what matters most to mobile phone customers. Did you know the two most popular reasons people switch carriers are price and network quality?
I feel that’s good news for us because those are two areas of service in which we are fully committed to delivering what you need. That’s why we have cellphone plans as low as $10 a month and offer affordable phones and plans. It’s also why we use the largest wireless networks in the country, giving you vast, clear coverage throughout the United States. It’s why we offer special discounts to AARP members. And it’s why we make a point of keeping all our customer service centers in the U.S. We even expanded those service centers recently to serve you even better.
Now, back to that survey… What else did our customers tell Nielsen Ratings? Out of all the carriers, our customers indicated they’re the least likely to switch to a different carrier.
Thank you, loyal customers, for supporting what we do. I encourage you to stick around–there’s so much more ahead.