Important tips to keep your Wi-Fi connections safe.

Using Wi-Fi can be a convenient way to save data from your cellphone plan and a great way to save money. As you may know, there are many options available for connecting when you’re away from home, including public Wi-Fi networks.

These are networks that may or may not require a password, so anyone with a Wi-Fi enabled device may connect to them. You’ll spot them in more and more places like shopping malls, fitness centers—even on planes and trains.

Wi-Fi is great for streaming music or videos, surfing online, checking the news or viewing your Facebook page, but the internet is like any highway—at times, you’ll want to proceed with caution. Learn how to keep your information private and protected by watching this short video we put together in part with AARP. Be sure to share it today with your friends and family!

17 Thoughts on "Important tips to keep your Wi-Fi connections safe."

  1. Arlene J Kovalenko says

    Help me, I just dropped my phone in water and now it doesn’t work. I can’t call you because I don’t have a phone now. Do I need to establish a new account to get a phone. What do I do?

    reply to Arlene

    • Ashley at Consumer Cellular says

      We’re so sorry to hear that, Arlene. In general, it’s best to give us a call from another number so we can assist you in troubleshooting or replacing your phone. I took a look at your account, and I’m so glad to see that you were able to purchase a new phone through our website. We think the Vision 3 LTE will be a great fit for you! If we can assist you with anything else at this time, just let us know at 888-345-5509. Thank you for taking the time to post, and we hope you have a wonderful day!

      reply to Ashley

  2. johnny e howell says

    I have been unable to use my phone today 4/14/016 . I can’t call you and I depend on my phone for doctors and ordering med’s.

    reply to johnny

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Johnny. I took a look at your account, and I don’t currently see any overages. It looks like we were able to speak with you, so please let us know if the steps we recommended did not work. We recommend turning your phone off, then turning it back on. This allows you to reconnect to the nearest tower that has a strong signal. If you would like to confirm that is worked properly, we’re happy to place a test call to you if you like. Just let us know! Thank you for taking the time to post, and we hope you have a great day!

      reply to Ashley

  3. Brenda Thomas says

    My former cell phone/WiFi carrier Cricket never gave any valuable information out! They rarely helped me …..put it this way, I received more attention if they were selling me something!

    reply to Brenda

  4. yvonne cain says

    Just got a new iPhone…Please tell me what functions causes data usage and should I keep my phone on or turn it off when not using it. Thank you.

    reply to yvonne

    • Ashley at Consumer Cellular says

      Congratulations on your new iPhone, Yvonne! We’re glad to hear you are getting to know your new iPhone. There are many functions on your phone that can use data from your plan, including surfing the web, using apps, streaming music or videos and using the GPS function. There are two easy ways to manage your data. First, connect to Wi-Fi whenever you can. That way, you’ll be able to enjoy your phone and you’ll save your data for when you really need it. Second, you can turn the data feature off, so you won’t use any data without your knowledge. Just open the Settings app, then choose the Cellular option. Then slide the button next to Cellular Data to the off position. You can keep your phone on as often as you like, though you may want to turn it off every now and then. We’re happy to answer any other questions you may have at 888-345-5509. Thank you for taking the time to post today, and we hope you enjoy all your new smartphone has to offer!

      reply to Ashley

  5. Dan Solis says

    I plan to have a vacation in Manila, Philippines next month. Can I use my iPhone SE which I purchased from your company last April 12, 2016 for voice calls and texting in the area.

    reply to Dan

    • Ashley at Consumer Cellular says

      Thank you for asking, Dan. Your Consumer Cellular phone is designed to only work within the United States. While you may be able to connect with a cellphone tower in Manila, you could be subject to very expensive international roaming fees. These vary from country to country, so we wouldn’t be able to give you an estimate for how much that would be. That’s why we recommend that you keep your phone in Airplane Mode while you’re there. You’ll still be able to connect to the internet while using Wi-Fi, and you can use any apps or music that are on your iPhone. If you’re looking for ways to stay in touch, you can use iMessage to text your contacts, or you could try an app like Skype or Facebook to communicate as well. We’re happy to answer any questions you may have about using your device internationally at 888-345-5509. We appreciate you taking the time to post, and we wish you safe and happy travels!

      reply to Ashley

  6. Linda Macaione says

    These tips are helpful. Now, would you do the same for the Samsung androids? thank you

    reply to Linda

    • Ashley at Consumer Cellular says

      We’re glad you asked, Linda! In addition to tips for iPhone users, we do our best to give our Android lovers some new ticks to try as well!

      reply to Ashley

  7. Jerome Anderson says

    Been receiving multiple duplicates of text messages all evening.
    Can’t get thru to CS. On hold over 30 min the 1st time @ 9:15

    reply to Jerome

    • Ashley at Consumer Cellular says

      We’re so sorry about that, Jerome. I see that we were able to speak with you this morning and let you know about the tower outage in your area. If you continue to experience any issues, please let us know at 888-345-5509. Thank you for your patience, and we hope you have a great day!

      reply to Ashley

  8. George Kaplan says

    I am now a member of AARP. How can I ad the AARP member number to my CC account so I can get the discount? I would like to ad the number on line

    reply to George

    • Ashley at Consumer Cellular says

      Congratulations, George! You’ll start saving 5% each month with your new AARP membership. You can update the information in your account profile in the My Account section, or you can send us the member number via email at Service@ConsumerCellular.com. Just choose the option that works best for you! We’re also happy to help you at 888-345-5509 if you like. We appreciate you taking the time to post, and we hope you enjoy those monthly savings!

      reply to Ashley

  9. George Kaplan says

    CC needs to address their phone support hold time for customers. When I call I have to wait on hold for at least 20 minutes to speak to a tech. This is unacceptable and needs to be addressed.

    reply to George

    • Ashley at Consumer Cellular says

      We do apologize for the wait, George. Our team has added additional team members so that we can reduce the wait times experienced by our customers. I took a look at your account, and I’m so glad to see that Scott was able to assist you in updating your account information. I’ve also passed your feedback on to the management team for review. Thank you for sharing your experience with us, and we hope you have a wonderful day!

      reply to Ashley

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.