Growing to Serve You Better

When you make the top 100 list of the fastest-growing private companies in your region for five years in a row, as Consumer Cellular recently did, it signals more than a growth spurt. I believe it’s a sign of our company’s maturity, vision and commitment, not to mention the positive results of a truly dedicated workforce.

As only one of six companies to make the Portland Business Journal’s top 100 list for five consecutive years, Consumer Cellular additionally earned the coveted “Lighthouse Award.” In another reflection of our growth, Consumer Cellular has been ranked on the Inc. 5000 list for five years in a row!

What I find most amazing is our expansive growth comes in the highly competitive wireless industry. We’re in a daily battle to meet—make that exceed—customer expectations against some of the largest corporations in the nation.

Yet against those long odds, we’ve enjoyed a consistent growth rate. And I believe the primary reason for this growth is the proven dedication of our employees. Their sincere efforts keep us moving forward.

A decade ago we were all in one office. Today, we are more than 1,000 strong, working in four different locations and in two different states. No matter where our employees sit, they’re just as committed to serving you to the best of their ability. And I think the results speak for themselves. We earned the #1 rating in PC Magazine’s 2014 Readers’ Choice Awards survey.

Will success spoil Consumer Cellular? I don’t think so.

Instead, our continued growth means we’ll need to keep our eyes on the prize and work even harder to deliver the friendly, everyday service you’ve come to expect from the #1 wireless provider in America.

No matter how much or how fast we grow, we’ll always be on your side. That’s why Consumer is our first name.

27 Thoughts on "Growing to Serve You Better"

  1. Nancy Keller says

    Just wanted to give you a shout-out from an extremely satisfied customer and let you know how delighted I am with Consumer Cellular’s service and, most importantly, your customer service. I joined in March of this year, and couldn’t be happier. I hope your company benefits greatly from continuing to provide such outstanding service and commitment to your customers.

    reply to Nancy

  2. Carl says

    What area of the country are you in? Who is your Service Provider? I am concerned about marginal reception. Thank you.

    reply to Carl

    • Ashley at Consumer Cellular says

      Thank you for asking, Carl. Our service is available nationwide, and we use the AT&T network. To find out about reception in your area, check out our coverage map here. You can search by your ZIP code to see if our service will be a good fit. Thanks again for the comment!

      reply to Ashley

  3. Patrick Bleske says

    Very erratic service. Must be on bottom of ATT tower or something!
    Frustrating for Bravo and Moto G. Moved to Montello from Watertown, WI.
    Long time customer BUT erratic service has us frustrated to say the least.
    Can’t have missed texts/calls as we are seniors.

    reply to Patrick

    • Ashley at Consumer Cellular says

      Thank you for commenting, Patrick. Why don’t you give our customer service team a call at (888) 345-5509? Sometimes there are adjustments to settings and other ways we can help you get a better signal. Thanks again!

      reply to Ashley

  4. Robert says

    I’d like to just say. For your service as an avid android device dev and Maintenance help for those less in the know, your service is not looking all that impressive ..Correct me if I’m wrong.but if I wanted unlimited or enough data and talk for the average consumer usually paying about say 45 month on same att towers. Unlimited comparing your pricing would be well over this amount..your data looks about where you seem to make since but voice which is most times the cheapest your jacking it way up. 60 won’t even get you unlimited talk??? This doesn’t include web or MMS …where you seem to save is more the old school Dont use it and Dont lose it for 10 month which gets no minutes. 25 cents a minute? No way…how can you rip these seniors off?? Straight talk or Walmart family mobile is under 50 month for everything unlimited. No contract.

    reply to Robert

    • Ashley at Consumer Cellular says

      Thank you for taking the time to comment, Robert. Our service is tailored to users who only want to pay for what they use, and want the flexibility to change their plan when they need to. We are not a good fit for everyone, especially those who may need unlimited data or minutes. We pride ourselves on excellent customer service and providing options for those who might not be served by other providers. We focus on serving our customers needs as best we can. We do appreciate feedback, and I’ll be happy to forward it onto our management team. Thank you again!

      reply to Ashley

  5. RussM says

    In my experience, Customer Service has been very good, but wait times are stretching out as Consumer Cellular grows. The call back system is great, but only seems to be available occasionally. I would like to see that offered on all calls where the wait time is over 5 minutes.

    reply to RussM

  6. Ann Mahoney says

    I’ve been trying unsuccessfully for 3 weeks now to get my Envoy flip phone paired with my Prius. Finally, today I took my car to the Toyota dealership where I got it for help. With your tech support on the phone working with Toyotas Bluetooth expert for over half an hour, it was finally determined that the Envoy phone was not compatible with Toyotas built in hands free technology. Your tech guy said the only way to work around this was to get an upgrade from you to a Huawei “smartphone” at a higher price, which would be sent right out. When I set up my account with you three weeks ago, I made it clear that the two things I required from a phone were that it work with my Prius and that it work in my house. I see the fact that the phone I purchased from you can do only one of these things as a serious omission of information. Even though my recommended my newly purchased replacement, a Huawei “Vision”

    reply to Ann

    • Ann Mahoney says

      Continued from above
      Has not yet arrived, I find the customer reviews to be not encouraging. I hope I do not have another three weeks of aggravation ahead of me. I do not really need a smartphone as my own phone, but I do need reliable access to service in that I can access in an emergency, in other words, the two things for my own phone that I asked for when setting up my account with you. Meanwhile, the other phone that I purchased and provide cell service for my son with, the Moto G, seems to be doing this is not a bad review exactly of your phones or your service, but it is something I think Consumer Cellular ought to be aware of, and address.

      reply to Ann

      • Ashley at Consumer Cellular says

        I’m sorry you have had such a frustrating experience, Ann. In general, we know that Bluetooth works with most cars, but even different models of the same vehicle can have different systems. We appreciate the feedback, and will do our best to make sure our team is informed on that issue. The Vision is a great “starter” smartphone, and is easy to use and understand. Remember that we have our “How-To” videos here, and those might help you learn your way around your new phone. Again, we appreciate the feedback as we are always trying to improve, and we hope the Vision works well for you. Thank you!

        reply to Ashley

  7. Ken Nichols says

    I am thinking of coming back to Consumer Cellular. Will I be charged for activating my old phone.
    Also will the MOTO EM330 use the the # G network.

    reply to Ken

    • Ashley at Consumer Cellular says

      Thanks for the comment, Ken. We’re glad you are thinking about coming back, and don’t worry- we never charge activation fees. As for that phone model, please call our customer service team at 888-345-5509- they can check to see if someone else in our system is using it successfully, or will be able to tell you if it might be a good fit. Thanks again!

      reply to Ashley

  8. Justyne says

    You all offer great service, overall, and I’ve been happy I’ve switched. Increase in data without additional charge a few months back was awesome. However, currently there is a network issue that has been happening and it would be really helpful if when this type of thing occurs customers could know by reading your blog or Facebook and not having to call.; keeping customers posted a little more would make you guys even better.

    reply to Justyne

  9. Chuck Mathis says

    Your service for my wife and I has been great because we are not heavy users in any area of service I would like to see you start adjusting customers plans at the end of the billing cycle to fit the usage for the month in the most economical category instead of us having ti adjust our plan. Congrats on your growth as a company and thanks for the great options you provide.

    reply to Chuck

  10. Thomas W. Stevens says

    I am not happy. I have been a Consumer Cellular customer for over 15 years when you were located in Tigard, OR. When I purchased my Samsung Exhilarate last July through one of the AAA stores I was “given” a car cord kit. Unfortunately, until a few months ago, I did not have the opportunity to use it. It does not work. I spoke with AAA and your internal customer service and they both told me there was nothing they could do. Obviously, you’re not empowering your people to take care of the customer, not what I have experienced previously. It seems like you’re more focused on empire building than taking care of the store. You need to fix this quickly or you will lose me as a customer forever.

    reply to Thomas

  11. Katherine Nelson-GAvin says

    This is now the third consecutive day (after using these phones for 15 months) on which we have not been able to make or receive calls on either of our phones from inside our home. When I have been able to connect with Customer Service they give me the same “No reported outages in your area” and “we’ll reset your service” each time. Nothing has changed and the outcome amounts to “well it’s working now, isn’t it?” Since we do not have a land line, and having to go outside to make calls and just hope that nobody is trying to reach us while we’re at home is not an acceptable solution, we will be looking at other providers.

    reply to Katherine

  12. Michael pace FL says

    I am satisfied but not pleased. By this I mean basic services work but group messaging will not work, pictures with texts will not work, and other niceties which are fully functional on AT&T are not allowed to work for consumer cellular’s clients. I have been round and round with reps from CC resetting, re loading, etc. to no avail but I received a non phone specific sim from CC and all worked magically until I gave them the IMEI of the iPhone using the sim and that is when those extra functions stopped working. I agree your service isn’t for everyone, but to stop functions on customer phones to conserve data or whatever, leaves a sour taste.

    reply to Michael

    • Ashley at Consumer Cellular says

      I’m sorry you’ve had that experience, Michael. This sounds like an issue with the phone settings, and sometimes it takes some resetting and updates for these services to work. However, you should be able to use the same services. Please give us a call, and we’ll see if we can get this figured out. Thank you!

      reply to Ashley

  13. Michael pace FL says

    I have spent enough time doing those type things and I check all three phone’s settings frequently. My SIM card experience was proof of what is happening and if you would google experiences with your company, you will find this is quite common. Thank you anyway

    reply to Michael

  14. Michael says

    I need to add that I am a satisfied customer and that the rates combined with the sharing makes CC the cheapest around, while using a huge coverage network. I have never had a dropped call or a lack of availability,

    reply to Michael

  15. Kim says

    I’m planning on adopting your service, leaving Sprint. I’m trying to decide on a new phone right now and am stuck between the Note 3 and the Huawei Ascend Mate 2. I’ve been able to try out the Note 3 but the Huawei Ascend Mate 2 is not available in my area. Is there a way through you to try a phone for a day or two and return it if I then decide on the other phone?

    reply to Kim

  16. Kim says

    I mean what if I try a phone from you and don’t like it? Can I return the phone within a few days? I believe for me that it will come down to the two phones I mentioned above, but it’s hard to be sure when I can’t try one to see if it will work for me.

    reply to Kim

    • Ashley at Consumer Cellular says

      Great question, Kim. With our Risk-Free guarantee, you can return any phone within 30 days, 300 minutes, 300 text messages or 300MB of data, whichever comes first. No questions asked!

      reply to Ashley

  17. Theresa says

    I have been a satisfied customer for years (generations). But recently purchased a Moto G, and can not operate it. There should be classes for seniors!

    reply to Theresa

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