Get to know the Consumer Cellular Ally—Freedom and Security from One Emergency Response Device

We’re pleased to introduce Consumer Cellular Ally, a new all-in-one, mobile personal emergency response device that works from anywhere cellular service is provided. It’s simple-to-use and can restore freedom to users while offering greater security and greater peace-of-mind to loved ones.

Traditionally, emergency response devices were expensive systems that could be difficult to use. At last, there’s one now that offers more services without tying someone to his or her home.

The Ally is easy to wear, so it’s always within reach from virtually anywhere. It can be worn around the neck or on a belt, and because it’s water-resistant you can even take it into the shower. In many ways, it can help loved ones to become more active, socialize more, and help improve their overall wellness.

With just a single click of a button, users are connected to a 24/7 response team. They can talk to trained individuals in the monitoring center through a built-in speaker for instant hands-free communication whenever or wherever they may be. Plus, with our fall detection feature, they’ll be connected even without pressing the button should the user fall. When help is needed, Ally’s GPS and network location services automatically finds the person. Then, our monitoring center can send help and contact family or caretakers.

Just like all of our other services, the Consumer Cellular Ally never involves a long-term contract. At only $25 a month, it’s an affordable solution for anyone wanting the extra safety and security of a personal emergency responder device for themselves or a loved one. It provides peace-of-mind, especially for those situations when someone is unable to place a phone call or doesn’t want to be restricted to staying in the home.

Try out the service with our risk-free guarantee. Discover a true ally with the Consumer Cellular Ally. Click here to learn more about this device, or give us a call at (888) 529-3643 to order one today.

38 Thoughts on "Get to know the Consumer Cellular Ally—Freedom and Security from One Emergency Response Device"

  1. Linda Bauer says

    I live in Aitkin, MN. In the last 2 days we have had some bad storms come through our area. I have had no service on my phone since yesterday. It is my only phone and it is a problem. Has a tower gone down? When will I have service again? I cannot call or text. I do receive calls & texts, however. Thanks for any help you can give me.

    reply to Linda

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Linda! I was able to take a look at the coverage in your area, and it looks like you should have a strong signal. Sometimes during a storm or in other types of weather, your phone may lose a connection to the tower. Please turn your phone off, then back on again. This will allow it to reconnect to the strongest signal in your area. If the issue persists, please give us a call at 888-345-5509, and we’ll do some additional troubleshooting. Thank you for taking the time to reach out to us today, and we look forward to getting this issue resolved for you.

      reply to Ashley

  2. Gregory E. Langford says

    Hello folks @ Consumer Cellular,
    What I really needed talk to you about is my inability to activate my voicemail box on my brand new phone that I just bought this morning. I have followed all of the activation instructions all the way up to the voicemail instruction which says simply to hold the #1 button, then further instructions will tell me the remaining information required to open my voicemail. But this never happens. After I press and hold the #1 button, a time clock appears on the screen and begins to click off the seconds of time used in this call. I have tried this several times and continue to get the same result. I am starting to believe that this particular phone may have some sort of technical glitch. I needed to ask you folks @ C.C. what do I do now? I’d appreciate it you would contact me as soon as possible in this regard.

    reply to Gregory

    • Ashley at Consumer Cellular says

      Thank you for taking the time to comment, Gregory. I was able to look at your account and see that Nancy, our customer support representative, was able to check your settings and assist you. If the voicemail issue persists, please call us at 888-345-5509. We’ll be happy to troubleshoot it further. Thank you again for reaching out to us, and we hope you have a great day!

      reply to Ashley

  3. charles quay says

    How long should battery hold charge???

    reply to charles

    • Ashley at Consumer Cellular says

      Thank you for asking, Charles. The Ally battery should hold a charge for up to 36 hours, but it is recommended that the user charge the Ally daily. If we can answer any other questions you may have about the Ally, please feel free to give us a call at 888-345-5509. We appreciate you taking the time to comment today!

      reply to Ashley

  4. Tony Frank says

    How come they can send a picture 3 billion miles away from pluto and I can’t get service in Booth Bay Harbor, ME

    reply to Tony

    • Ashley at Consumer Cellular says

      Thanks for asking, Tony! While we do have nationwide coverage, there are some remote areas of the country where there is very little reception on our towers, or those of other carriers. That often results in no coverage, as is the case for Booth Bay Harbor. To see if you can get a better signal, please turn your phone off, then back on again. That will allow it to connect with any towers in the area. If we can assist you further, please give us a call at 888-345-5509. We’ll be happy to assist you! We appreciate you taking the time to comment today.

      reply to Ashley

  5. VELMA SHERRILL says

    I want to just use my Facebook. It constantly ask me to sign in again sometimes it won’t let me back in at all. I waste a lot of data signing in over and over again. With small amount of use, my 4g. Are gone. I want to use WITHOUT password. Can I do this. Please.

    reply to VELMA

    • Ashley at Consumer Cellular says

      That certainly sounds frustrating, Velma! First, make sure any updates for the Facebook app are installed, but we recommend doing so when you have access to Wi-Fi so you don’t have to use your data. If that doesn’t resolve the issue, please try deleting the app, then reinstalling it from the Play Store. We’re happy to help you with this over the phone if that is more convenient for you. Just give us a call at 888-345-5509, and our customer service team can assist you. We’ll work with you to get this resolved, so you can use Facebook without any hassles! Thank you for reaching out to us today, and we hope you have a wonderful day.

      reply to Ashley

  6. connie says

    Can we keep our old phone numbers?

    reply to connie

    • Ashley at Consumer Cellular says

      Absolutely, Connie! All we need is the basic billing information for your previous provider, and we’ll take care of the rest. It’s best if you have an invoice from that provider on hand so the information is at your fingertips. Then just call us at 888-345-5509, and we’ll start the transfer. Please feel free to give us a call if you have any other questions about starting service. We’re happy to help! Thank you for taking the time to comment, and we hope you have a wonderful day.

      reply to Ashley

      • Eileen Warnock says

        I’ll be traveling to Victoria and Vancover, Canada. Will I be able to phone the states from there? Are there extra charges?

        reply to Eileen

        • Ashley at Consumer Cellular says

          Thank you for asking, Eileen. Your service will only be available within the United States, so we recommend using Airplane Mode while you are traveling, or keeping it turned off. Otherwise, your phone may attempt to reach a nearby tower, which can result in costly international roaming charges. We’re happy to answer any questions you may have about using your phone internationally, and we’re available by phone at 888-345-5509. Thank you for taking the time to comment today, and we hope you have a wonderful trip!

          reply to Ashley

  7. Tom says

    Hi, I’m wondering about the size of the Ally device – can you provide the measurements & weight? Thanks.

    reply to Tom

    • Ashley at Consumer Cellular says

      Thank you for asking, Tom! The dimensions for the Ally are 2.6″ x 1.6″ x 0.75″ without the belt clip or lanyard, and it weighs 1.7 ounces. If we can answer any other questions you may have regarding the Ally, please give us a call at 888-345-5509. We’re happy to assist you! We appreciate you taking the time to comment, and we hope you have a wonderful day!

      reply to Ashley

      • Patrice Stair says

        Ashley, just wondering what the policy is if we would purchase the ally device but then want to return it because we do not like the size? My mother has fallen a couple times and we are interested in trying to find something for her. I think I can convince her of wearing something if she feels the device is not too large for her to wear. She does not want people knowing that she would be using a device like that. Is it returnable for the full amount?

        reply to Patrice

        • Ashley at Consumer Cellular says

          We completely understand, Patrice. The Ally has a 30 day risk-free guarantee (or 45 days if you are an AARP member). If you don’t like it for any reason within that time period, you can return it for a full refund. We’re happy to help you order one if you like at 888-345-5509. Thank you for commenting today!

          reply to Ashley

        • Barb in Ohio says

          I wear my Ally backwards under my clothes. Backwards because my small dogs sometimes pushed button, of course accidentally.

          I take Ally off when showering BUT keep it within hands reach from inside tub/shower. I fell in my home years ago. Fortunately my son was visiting as I fractured femur/hip, had 6 surgeries, internal staph, almost died due to complications. But would have died, alone, w/o help, in severe pain. So your mom needs one especially if she lives alone.

          I love my Ally. It will call if it seems I fall. Their operators are very kind/supportive.

          No contracts, certainly a small fee to use. Well worth it. And it has GPS so works everywhere even when traveling.

          reply to Barb

  8. Tammy Sneed says

    I want to know about the emergency device, how it works how much it costs and where to get it?

    reply to Tammy

    • Ashley at Consumer Cellular says

      Thank you for asking, Tammy! The Consumer Cellular Ally is a mobile Personal Emergency Response System that allows a user to call for help when they need it. It even has sophisticated technology that can detect a fall and call automatically. It uses a cellular signal, so it can be worn anywhere. You can learn more about it here, or you can give us a call at 888-345-5509. We’re happy to answer any questions you may have, and we can get one on the way to you. Thank you for taking the time to comment today!

      reply to Ashley

  9. Merlene Chambliss says

    We are thinking about getting your service and was wondering if the data service is 4g lte when available .

    reply to Merlene

    • Ashley at Consumer Cellular says

      That’s a great question, Merlene. We absolutely offer 4G LTE service when it’s available as long as your device is capable. You can view our coverage map here to see the coverage in your area. If we can answer any questions for you, please give us a call at 888-345-5509. Thank you for taking the time to comment today!

      reply to Ashley

  10. Bobbi says

    Am interested in your medical alert, and naturally as a senior, I have done my research. I do love your company and service, but I can get the same thing with another company with no $150 fee to start. You know who I will eventually go with. Thanks for listening!

    reply to Bobbi

    • Ashley at Consumer Cellular says

      Thank you for commenting, Bobbi. We appreciate you taking the time to provide feedback, and we understand our service may not be the best option for everyone. If that should change, we’ll be happy to help you! Thanks again!

      reply to Ashley

  11. Elane says

    I am having trouble with texting. Some people receive my msgs and some only get a few of the first characters, then nothing else. Some get them all. ????? Help. Thanks so much I have the Moto G 1st gen.

    reply to Elane

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Elane. I was able to take a look at your account, and I was able to verify that your messaging settings look good on our end. Please turn your phone off, then back on again. This will allow it to restart its connection to the towers for a stronger signal. If the issue persists, we would be happy to troubleshoot it with you over the phone. Just give us a call at 888-345-5509, and have your phone on hand. We’ll be happy to get this resolved for you. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  12. Gary Herrmann says

    I need to Know why My wifes Phone won’t allow her to text.It seems as though it is removed from her phone

    reply to Gary

    • Ashley at Consumer Cellular says

      Thank you for posting, Gary! I was able to take a look at your account, and I see that Sydney, our customer service representative, was able to get this resolved for you. We appreciate you giving us a call, and we’re glad that your wife can send text messages again. If we can assist you with anything else at this time, feel free to give us a call at 888-345-5509. Thank you again for reaching out to us, and we hope you and your wife have a great day!

      reply to Ashley

  13. Virginia Smith says

    Please send me the price. Thanks

    reply to Virginia

  14. Niela Miller says

    Do you ever run promotions on initial cost of Ally? Other companies provide the devices for free and just have a monthly charge.

    reply to Niela

    • Ashley at Consumer Cellular says

      Thank you for posting today, Niela. We don’t currently have any promotions available on the Ally device, but we’re sure you’ll find it is a great value at the price. It has many features that other similar devices don’t offer, such as GPS capabilities and state-of-the-art fall detection software. If you like, we can talk with you to see if the Ally is a good fit for your needs. Just call us at 888-345-5509 and we will be happy to answer any questions you have. We appreciate you taking the time to post today, and we look forward to speaking with you!

      reply to Ashley

  15. Debbie Ruday says

    What cellular network are you using with your Ally and where is your call center for responses?

    reply to Debbie

    • Ashley at Consumer Cellular says

      Thanks for asking, Debbie! The Ally uses one of the nation’s largest networks for coverage. If you need any help with setup or have questions about using Ally, our U.S. based customer service team will be happy to assist you. A separate team will be ready to assist if the Ally call button is pushed. They will remain on the line for support as needed. If you have any other questions about this device, we’re happy to answer them at 888-345-5509. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  16. Leland Stewart Wise says

    Hello! I have phone service with you and am also an Ally user (which I love). I have one quick question…will my Ally work or be of any use when I’m traveling around the country? Thanks!

    reply to Leland

    • Nicole at Consumer Cellular says

      Thank you for posting, Leland. Your Ally device can be used anywhere that you would normally receive cell phone service within the United States.

      reply to Nicole

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