Our Pledge — To Help Stop Cancer in its Tracks

The community we serve has always been very supportive of our company, enabling us to offer dependable service as we rapidly grow. Consequently, we’ve been able to return the favor in many meaningful ways. It’s just the right thing to do.

Now, as we approach our two-millionth customer mark, we considered a heartfelt way for us to celebrate as a company and on behalf of each and every one of the 2 million customers we serve. We wondered how we could best honor our customers and employees while having a major impact on the community through a truly worthy cause.

Everyone seems to know someone affected by cancer; it’s close and personal to all of us. So this past June we pledged a $2 million donation to the OHSU Knight Cancer Challenge helping them reach an unprecedented $1 billion fundraising goal to stop cancer in our lifetime.

Started by Phil Knight, founder of Nike and his wife Penny, the Challenge was designed to support research and development, targeting cancer on a cellular level by preventing it from even happening in the first place. Mr. Knight personally pledged to make a $500 million donation once OHSU raised $500 million from their own donation efforts, thus totaling the incredible $1 billion amount. This is historically momentous, too, because no single donation has ever contributed this much to cancer research.

We were thrilled to be the largest business cash donor in the fundraising campaign which will also support The Knight Cancer Institute. They’re helping to bring the top minds to the most equipped facility with the hope of pioneering new techniques to battle this relentless disease.

Our entire team at Consumer Cellular is excited to be joining this team to end cancer as we know it. What a great way to kick off our summer celebration for those who inspire us. Later this week, you’ll be hearing about our exciting new awareness campaign. It will be a great way we can share that inspiration with our customers and all the other big hearts out there.

For more information about the Knight Cancer Challenge, visit here.

14 Thoughts on "Our Pledge — To Help Stop Cancer in its Tracks"

  1. jim martinez says

    i’m getting a little frustrated with your technical support, the wait time is to long and when i left a call back number they never called me back. this has happened more that once. Can we rectify this situation???

    reply to jim

    • Ashley at Consumer Cellular says

      Thank you for commenting, Jim. We apologize for the inconvenience, and please know that we are doing our best to hire additional customer service representatives. I was able to take a look at your account, and I see that you were able to work with Samantha, our customer service team member, to resolve the issues with your messaging. If we can assist you with anything else, please feel free to give us a call at 888-345-5509. We appreciate your feedback, and your patience. Thank you again for taking the time to comment, and we hope you have a wonderful day!

      reply to Ashley

      • max wilson#2 says

        I’m seriously in need of help getting me back hooked up to your what seems to be a impecable service as i am disabled & in a power chair when ever i leave my home just in case. I’m extremely appreciative of your cost effective service for myself as i live on like $200 a month after i pay all my bill’s.

        reply to max

        • Ashley at Consumer Cellular says

          Thank you for reaching out to us, Max. I was able to take a look at your account, and I see that Charity, our support team member, was able to get your new SIM card activated. We’re glad to see that you have service again, and we hope that you’ll let us know if we can do anything else to assist you. We’re available at 888-345-5509 if you need us. Thank you for commenting today, and we hope you have a great day!

          reply to Ashley

  2. John Wilkinson says

    My phones won’t work today. I’ve had this account for several year, payment is current, and the phones worked this morning. All of a sudden there are no service bars and both phones are in “emergency calls only” status. What is going on. My new phones were delivered today, but I can’t activate them because I can’t call you, and I can’t activate them on your website because it is asking for an activation code which I don’t have. PLEASE HELP.

    reply to John

    • Ashley at Consumer Cellular says

      Thank you for posting, John. I was able to look at your account, and I see that this issue has been resolved, and that your new phones are working! We’re so glad we were able to assist you today, and please let us know if there is anything else we can help you with at this time. We’re available at 888-345-5509 if you need us. We appreciate you taking the time to comment, and we hope you enjoy your new phones!

      reply to Ashley

  3. Sharon Angleton says

    Thank you so much for your efforts to help battle cancer. My 12 yr. old granddaughter was diagnosed the end of April with osteosarcoma and today, after 3 months of chemo, is having surgery to remove her femur/ tumor. Your efforts are so appreciated in this regard….as is also your fine Consumer Cellular Company.

    reply to Sharon

    • Ashley at Consumer Cellular says

      Thank you for sharing your story, Sharon. We wish your granddaughter a quick recovery, and we will be keeping your family in our thoughts. We truly appreciate you taking the time to comment today!

      reply to Ashley

  4. Catherine Sharkey says

    My service is getting worse. People say I sound garbled when I call them. I have called several times and resetting the phone just does not help. Is it the phone or service?

    reply to Catherine

    • Ashley at Consumer Cellular says

      That certainly is frustrating, Lynn. I see that you were able to order a new phone and new SIM card, which should resolve the issue. We’re sure you’ll enjoy your new iPhone, and we appreciate your patience as we got to the bottom of the issue. If we can assist you further in any way, please give us a call at 888-345-5509. Thank you!

      reply to Ashley

  5. sharon hilton says

    Can you help me sell my old Samsung Galaxy? I will donate to this wonderful cancer initiative. I’m on Social Security and just spent $40 for a battery for the phone, which helped, but didn’t fix it. I’d love to recoup some of the battery cost and will gladly send $ to cancer.

    reply to sharon

    • Dominic at Consumer Cellular says

      Hi Sharon! Thanks for the comment. Here’s a link to the Knight Cancer Institute in case you’re interested in making a donation. Unfortunately, we don’t have a program that would assist you in reselling your old cellphone. Thanks for asking.

      reply to Dominic

  6. Michele says

    Why does my text message keep telling me that I am 99% full? my bill was auto pay on Aug. 2, 2015. Today id Aug 7th

    reply to Michele

    • Dominic at Consumer Cellular says

      Hi Michele. Thanks for the question. Based on your message, you could be experiencing several different things. One possibility is that the memory on your phone is close to being full. If that’s the case, you may need to either delete some content (pictures, videos and/or messages) to free up some space. Another possibility is that you’re receiving a FREE usage alert from us letting you know that you’re close to using all the text messages in your plan. We’d be happy to look into your account and assist you in determining the cause of the message you’re seeing. Please feel free to email us at Service@ConsumerCellular.com or give us a ring at 888-345-5508 and we’ll be more than happy to help.

      reply to Dominic

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