Consumer Cellular has always stood for terrific wireless value—and we’re taking it up a notch. In fact, we’re taking it up 100 notches!
You’ll get $100 for any new lines of wireless service activated with Consumer Cellular by October 31, 2021. Switch your service—get $100. Want to add a second line for your spouse, or kids? We’ll give you $100 for that, too. How about a third line for the grandkids, or a good friend? You get yet another $100!
That’s $100 on every new line—$200 for two lines, or $300 for three lines! And you can add lines for anything you choose. Paying too much with your current provider? Start service with Consumer Cellular so you can enjoy our low prices and great service—and get $100! New and existing customers who want to add lines to their account so friends and family can share the talk, text and data on your affordable monthly plan will also get $100 for each and every new line.
You’ll even get $100 to add a line to discover an innovative new wireless device, like our CC ConnectPad tablet, or GrandPad. Want to convert your landline to a line on your Consumer Cellular account? Do it now by adding a line for our Wireless Home Phone Base, and get $100!
If you’ve been looking for an amazing way to stay more connected for less, here it is! Sign up or add lines to your Consumer Cellular account by October 31, 2021 and get $100 for every new line. To get started, choose a monthly plan to sign up for new service, or log in and add a line to your existing account. If you prefer, give us a call at (888) 345-5510 and we’ll be happy to help put $100 (or more) in your pocket.
Please call back XXX-XXX-1388
Hi Tom, thanks for your post. We’re not able to set up call-back requests via our social media platform, however, you can give us a call at 800-686-4460 if you would like to speak with one of our agents over the phone. You also have the option to chat with them here. In the future, we encourage you not to post information such as your phone number publicly so for your security, we’ve edited the post to not show that full number.
Who is the carrier for consumer cellular
Hi Michael, we use AT&T and T-Mobile towers for our service. You can also check out our coverage here.
This offer sounds exciting! I have a cordless landline that I’m thinking of ditching because it’s just a big expense for nothing but old fashioned security. I’m thinking of attaching the cordless to a wireless home phone base, allowing me to have one line for business and keep my cell phone # just for close friends. I have a question about voicemail. My cordless phone has an answering machine in the base and I would want messages to go there, rather than to the CC voicemail. What is the home phone base’s ring time before the call goes to voicemail?
My current CC line has minutes and data. If I add a second line to my existing account, can I have that second line (my landline via home phone base) just be minutes without data, or would I set it up as a second account? Looking forward to saving $30+/mo!
Hi Patrice, thanks for your post! We can set the ring time to be set for up to 30 seconds if needed, or select from an interval of five once it’s set up. Just let us know and we can help with that process. We do suggest keeping all lines on one account, the base is set up so that it doesn’t grab a data connection and you can make sure the feature is off once it’s activated.
We just signed up for a new line in September, are we still eligable for the 100 dollar rebate?
Hi Kay, this promotion started on 8/27/2021, so it would already be applied to your account automatically.
I just up my daughter will I be receiving getting the 100 dollars on my account
Hi Susan, thanks for your question. If your daughter was added as a line to your account during the time of the promotion, then you would be receiving that promotion. Checking the account, I do see that it’s listed there for you.
How are we able to choose between AT&T and T-Mobile networks?
I have a T-Mobile Cell Spot device that I’m hoping is compatible with Consumer Cellular, as their is no cell service from any wireless carrier and the Cell Spot provides a voice grade signal over the T-Mobile network.
Hi there, thanks for your question! If you’d like to make sure you’re getting a T-Mobile SIM we’d recommend either giving us a call so we can check on that once the order has been placed, or you can also pick up a SIM card from a partnered Target location as well to eliminate that guess work. Keep in mind, we can’t guarantee any cell service boosters will be compatible with our service though.
Does consumer cellular have “ find a friend” all
Hi Donna, thanks for your post. We don’t have a find a friend service for our customers to use.
If I add a line with the phone. Is the phone unlock?
Hi Thanita, thanks for your message. The phones are locked to our network for up to 180 days and will need to be paid off before we can look at unlocking it.
Your website is absolutely useless when trying to cancel a line because of a deceased parent. We only need my moms number but no longer need my dad’s line. We want to down size her bill. PLEASE contact us to let us know how to get this accomplished. Why do you not have a 21st century way of communicating through email like most businesses do? It would make it so much simpler. The contract says we have to send in writing wanting to cancel but your address is hard to find. I need HELP!!!!!!
Hi Ernestine, thanks for your post. I’m sorry to hear about your loss and offer my condolences during this hard time. We no longer offer an email option for customer service, however, you can chat with us here or you can always give us a call at 800-686-4460 and we’d be happy to help with this process.
My iPhone locked up on me it’s really messed up would like to stay with consumer Cellular have not been able to talk to any one about my phone or a replacement
Hi Linda, thanks for your post. I’m sorry to hear about the trouble you’re having with your phone. We’d definitely like to help out with that. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance with that.
I moved to Wichita, ks, I don’t need the coverage I used in milford.,ohio. Please reduce it by half.
Thank you. Gayle Reichert
Hi Gayle, thanks for your post! We’d be happy to help you lower your plan! Give us a call at 800-686-4460 or chat with us here for further assistance.
How do I recover a forgotten voicemail password ? Ty
Hi Al, thanks for your question. We don’t have a way to recover forgotten passwords, but you can reset it by calling us at 800-686-4460 and using the automated system to do so or by speaking with an agent.
Pretty dishonest business practice here – there’s no description of how one actually receives the $100, and it sure sounds like it’s an immediate statement credit, or a $100 prepaid card per line (“put $100 in your pocket!”).
What’s *actually* true is that one gets a $5 credit for each invoice, which means it takes 20 months to actually get the full $100. I honestly understand setting it up that way, and it’s totally the choice of Consumer Cellular of what to offer, but you NEED TO TELL PEOPLE WHAT YOU’RE OFFERING.
I’m looking to switch providers and was almost set on Consumer Cellular, but this is making me very hesitant. What other information is being withheld? What else will come as a surprise only *after* I’ve signed up? Since I can’t know for sure, so the logical assumption is to expect the same behavior as seen here.
Hi Steve, we appreciate you taking the time to post this feedback. I have passed your concerns about how this is presented as well as your suggestions on to the appropriate department for going forward in the future. Thank you!
I need the phone number for the pay by phone option
Hi Kathleen, thanks for your post. If you’re looking to pay for your bill over the phone just give us a call at 800-686-4460 and we can help you get that done.
I am upset with consumer cellular. First I am told my phone which I purchase from consumer cellular will not work in 30 days. Then I am at Targets and a lady said she is going to be paying $5 less than me for the next 20 months. Now how do you think that makes me feel. I have been with consumer cellular for years but she is going to be paying less. This senior citizen is also so upset my Moto Phone is becoming useless. I think consumer cellular should take some responsibility and give me a $100 credit.
Hi Ron, thanks for your post. This promotion is only for if you’re adding a new line of service to an account, or if a new account is open by someone. We appreciate your feedback regarding this though and have passed it along to the appropriate department. Thank you.
I’m thinking of switching to CC but wonder if you have any international plans while traveling to Portugal and Italy.
Thanks.
Hi Dana, we do have international roaming available. You can check out more information along with our rates here.
Hi, nothing was mentioned when I ordered a phone about the $100. I didn’t see anything on my account. Do I get one?
Hi James, if you signed up after 8/27/2021 then the promotion was automatically added to your account and you’ll see the credits on your invoices.
I’m siding with Steve , We just added a line. I should say we added a sim card. We added the sim card well before the phone because of planned travel – it would be hard to know where to send the sim card when the phone was purchased. So we got a bill. For the sim card with the new number. But there was no usage because – no phone. So I called about the promo. It takes >30 minutes of waiting to talk to a CC Rep. And the answer is: It doesn’t matter that you just added a line and paid for the privilege of holding a sim card. Add another new line and then disconnect a line that you have and that would qualify for the promo. That’s a pretty ridiculous burden – on both the customer and CC, at a time when CC already can’t seem to be able to provide reasonable service to their customers (> 30 minutes wait time). Just awful customer service
Hi Pat, thanks for your post. We appreciate your feedback on our promotion and have passed it along to the appropriate department for going forward. Keep in mind, billing starts when a line is added and if it’s outside of the 30-Day Risk-Free Guarantee we’re not able to add a promotion retroactively. Thank you.
$5/mo for 20 months. Seriously? That’s your promotion?
Hi Larry, thanks for your post. We appreciate your feedback on our promotion and have passed it along to the appropriate department for going forward. Thank you.
This is a little frustrating. I just added 4 new lines in August, no one mentioned anything about an upcoming ‘special’ or I might have waiting. I’ve been a customer for over 10 years now, but I’m feeling a little hosed at the moment. In addition, I ordered a new phone which we received at the end of August and it still is not working. My Grandson has been without a phone for about three weeks now.
Hopefully it will start and activate with the last recommendation of letting the battery die completely. UGH!!
We are thinking about switching from Verizon to consumer Cellular! How do we get one of your representatives in target to help us switch our phones over ? We need help doing the switch over ? Thank you
Please confirm if AT & T and OR T-Mobile will put at priority there own customers directly with them if there is a outage or other reason, over the 2nd party of those of us who are on Consumer Cellular? I do not want to risk not having coverage being with Consumer Cellular if that is a possibility and a 2nd class customer which Consumer Cellular instead of directly with QT & T or T Mobile there there is the capability for my cell service to be cut because of that. Has either AT & T or T Mobile made a commitment in writing to CC that there will be no prioritization to those directly with them or with Consumer Cellular?
I need to know this before I make a decision.
Thank you for taking the time to post, Nicole. Our customers received the same network prioritization as customers through AT&T and T-Mobile directly as part of our agreement.
We have been customers for years now (2 lines) and have been really happy. I want an iPhone 12 or 13 and my husband will take over my iPhone 11. Can I buy the iPhone from Apple and it will work with your system, since you don’t have any available or do I have to buy it from CC. Thanks for your help. Just a note, we have never had issues and are really happy with the service.
Hi Sandy, if you want to purchase an iPhone from Apple directly it will just need to be an unlocked, GSM-compatible model. We aren’t able to guarantee compatibility, but iPhones will generally work if that criteria is met.
THIS HAS BEEN A NIGHTMARE TO GET MY ACCOUNT CONNETED, THE WORST COMPANY I HAVE EVER DELT WITH, THE PHONE SYSTEM IS SLOW TO PICK OP AND WAIT TIME IS RIDICULOUS. iT IS A JOKE, INCORRECT OPTIONS TO CHOSE FROM AND WHEN YOU FINALLY GET TO CUSTOMER SERVICE, THAT DREADFUL MUSIC AND NO ONE PIKS UP. VERY UNSATIFIED, WOULDNT ADVISE ANYONE THIS NETWORK, NOT ANY AGE. THE ONLY REASON IM SIGNED UP IS THROUGH MY HUSBANDS ACCOUNT THIS JUST SUCKS. FOUR DAYS TO ACCIVATE A PHONE ? AREYOU KIDDING ME.
Hi Jay, thank you for your post. I’m sorry to hear about this negative experience you’ve had with getting service set up. It may be that we are needing some information for your transfer which is what is holding up your activation. If you’re having trouble with reaching us over the phone, we do offer our chat platform which can be accessed here and we’d definitely like to look into this more and help get you up and running.
I’m about ready to make the switch… I currently have AT&T, will I need a new SIM card from you before the number is ported?
Great question, Tom, thanks for your interest! You will need a SIM card since this is how we provide service so I would suggest waiting until you receive it to push the transfer through.
Thinking about the zte home service. Just want to know if you can connect all house phones to it and have unlimited minutes on it and at what price.
Hi John, thanks for your questions! The ZTE Home Base can have landline handsets connected to it to use with it. You can definitely have our Unlimited Talk plan which is $20 a month plus tax.
Received CC’s letter f notice to upgrade phne for $60. Dn’t do it if you have a phone that already is 4G, 3G, 2G cmpatible. $G will be around for about 10 more years and utilizes Dynamic Spectrum sharing DSS, which shares available spectrum between 4G LTE and 5G devices. DSS provides improved coverage for 5G devices and greater longevity for 4G LTE devices. Yes, 2G is gone and 3G will be phased out soon. But you don’t absolutely have to buy a new 5G phone yet.
CC tells me providers are phasing out 3G, which my current phone uses, underlined, and includes, “unfortunately this means I, and 3G cellphones users on all carriers across the country will soon be unable to make or receive calls withour upgrading to a newer phone that is 4G or 5G compatible.
Don’t be misled by the wording. On your phone, go to settings>more>mobile networks and verify what your phone supports.
You most likely have 3G and 4G to choose from, or AUTO 2G, 3G, 4G, which is good for nearly 10 more years. Save your $60 for Christmas money.
The CC letter leaves out the facts explained above.
Furthermore, it is misleading to say my phone can use 3G, OH NO!. But does not mention it ALSO uses 4G. No worries for years due to dynamic spectrum sharing.
Hi Rick, thanks for your post. Keep in mind, not all 4G LTE devices are VoLTE-capable, and not all VoLTE-capable phones are compatible with VoLTE on the networks we use. If you have any questions or concerns about your phone, feel free to give us a call at 800-686-4460 or you can also chat with one of our agents here.
Looking to switch from Verizon to CC. I also need to buy a new phone. I would like to stay with an IPhone rather than an Android system. I would also like to not spend a fortune. Can I buy a phone just anywhere or do I buy one from CC?
Hi Linda, we have affordable options here. However, if you want to purchase an iPhone elsewhere it will need to be an iPhone 6 or newer, unlocked, and GSM-compatible model. Please keep in mind that we cannot guarantee compatibility for all phone models, but we generally have good experiences with iPhones.
I am a new customer, just finished my first month however I do not have an invoice. I see that my balance is zero but I would still expect to see an invoice??
Hi Patti, it can take a few days for your invoice to generate and be mailed or emailed to you, depending on your invoice preference. We can also verify your billing if you give us a call at 888-345-5509 or chat with us here.
What are you hours of telephone service? I was put on hold for 51 min this morning. I’m old (82) and can’t afford to lose that much time of my life to wait for CC’s assistance. Is there a better time to call? Also, how do I cancel my service. Email, letter, etc?
Hi Anne, thanks for your post. We understand that the wait times are frustrating for our customers, and we are diligently hiring and training new agents to get this resolved for our customers. This process can take time because we want to make sure our agents are properly trained to provide the best customer service possible, and we appreciate your patience during this time. We’re sorry to hear that you’re wanting to cancel service. To do so you will need to give us a call at 800-686-4460 or chat with one of our agents here.
I switched my 3 lines from T mobile to CC on 9/25/21, when can I get $300 rebate?
Hi Jane, thanks for your question! If you signed up during the promotion, then it will be applied to your account. Keep in mind that this is a credit applied to your invoices in $5 increments for each line for 20 months.
I decided to add a home phone line with your ZTE device. I was shocked to learn that you’ve upped the price almost 60% in the past few days – $50 to $71. That’s quite a price increase. Especially, along with the poor customer service, hard t swallow.
Hi Jim, thanks for your post. We’d definitely like to review your account with you to see what’s caused that increase. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
How do I cancel that Allstate Road Service? In one place on your web site it says that cost is $3 per month and another place on the same web site it says the cost is $5. HOW DO I GET RID OF IT? I DON’T WANT IT, and I don’t want to pay the $5 you have been charging me.
Hi Hal, thanks for your post. The Roadside Assistance option is not active on your account, the $5 is actually the protection plan for your phone that protects it in the case that it gets broken, wet, or something happens to it outside of the one-year manufacturer’s warranty. If you’d like to have that canceled, give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
Is the wireless home phone base available through Target?
Great question, Paul! Our ZTE Home Base is not available at our partnered Target locations.
Hello.. if I use the “referral” email link sent to me from an existing Consumer Cellular customer, I’m currently a Verizon Wireless customer, to switch to Consumer Cellular, will I still receive the $5 credit for 20 months ($100 for each new line offer)? Will the current Consumer Cellular customer who referred me, still receive a one time $10 referral credit? Thank you.
Hi Bill, great questions! If you sign up before 10/31/2021 then you will get that promotion applied to your account, and as long as you let us know that person’s Consumer Cellular phone number, we can get the referral credit applied to their account.
Hello. I don’t see the $100 ($5 per month) is being credited to my bill for my new line.
Hi Alan, thanks for your message. Checking in on this, it looks like your account hasn’t generated an invoice yet. You will see the credit listed on those invoices rather than on the account, but I do see the promotion is listed on the account for you, for sure.
Hi, I have been a customer for some time now, wanted to upgrade a phone (iphone) to a newer one as the battery is an issue. I had looked at iphone SE’s last week, my wife thought i needed a larger one which are $$ so I held off, then back to SE’s you had for $250 – but in the interim they went up to $399?? so now can i use a used phone – what are requirements. unlocked and a phone from AT&T or T-mobile?
Hi Tom, thanks for your question! If you can find a phone that is unlocked from the provider, is GSM-compatible, and VoLTE capable, it may work on our network. We can’t guarantee compatibility for all models, but we’ve had good experiences in the past with iPhones switching over as long as the mentioned criteria is met.
I just started a new account with CC and took advantage of the $100 discount offer. That $5.00 credit showed on my original bill when I paid it. I noticed, though that there isn’t a $5.00 credit listed on the recurring charge set up on my account. Will it show up later?
Hi Mary, thanks for your question. The discount will show up on your invoices as a special discount usually found on page two. If you don’t see it listed there when your invoice generates, let us know and we’d be happy to look into that for you.
I added a line September 16 and have not seen a credit for the $100 as yet. What is the problem?
Thank you for posting, James. The credit is issued in $5 increments, and you can see it detailed starting on page 2 of your invoice. If you have any questions, please feel free to give us a call at 888-345-5509 or chat with us here.
Is visual voicemail available with your service please?
Hi Jason, great question! We do offer visual voicemail as a feature that can be used.
Exactly how can visual voicemail be added to an account “as a feature that can be used”?
Hi Steve, thanks for your question. We’d be happy to see if we can get the feature working for you. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance with this.
Before choosing CC in major cities, such as Philadelphia PA, how can a potential or current customer know which cellular tower is more dominant in the market/field and which would be more effective? Since CC uses both AT&T and T-Mobile which one is used more so by CC and of the two which one has a greater history of calls lost while driving?
It is more difficult to concentrate on both driving and talking verses stand/walking and conversing but just as equally discouraging. CC must be forthright in revealing information for both potential and current customers of the usage of towers that are not of theirs of large metropolitan areas. Thank you.
Hi there, if you’re having trouble with service, we would be happy to look into this to help with this. Our SIM cards are sent based on your location to see what the best service connection will be for your home area. If you need any help with your service, give us a call at 800-686-4460 or chat with one of our messages here and we’d be happy to help.