By listening to what our customers want, we learn valuable lessons. They help us solve business problems, refine our solutions and meet consumer expectations. Case in point, some iPhone 4 and iPhone 4S users told us they like our affordable cell phone plans and service-friendly reputation, but they wanted to keep their existing phone. Fair enough.
The catch? Their iPhones use a different SIM card design, what’s known as a Micro SIM card. As the name implies, the Micro SIM card is smaller than the SIM card used in most other cell phones, including Consumer Cellular phones.
Unfortunately, some creative customers tried to solve the problem on their own by simply trimming their regular Consumer Cellular SIM card, thinking they could re-size it to fit their iPhone.
This is not something you want to do or try. SIM cards are very delicate and can be destroyed easily. And since the information on a SIM card is what enables your phone to work with our service, you could be without service until you receive a replacement card.
Instead, we came up with a better idea: a Dual SIM card. This type of SIM card is a full-size card with a die-cut Micro SIM built in. In other words, it will fit your phone, regardless of whether you need a standard SIM card or a Micro SIM card. And it’s easy to use: Simply pop out the Micro SIM and insert it into your iPhone or Android smartphone.
Our free SIM cards are designed to work with any phone previously used with AT&T or any unlocked GSM phone. So if you want to use our service with a cell phone that isn’t in our lineup, give us a call at 888-345-5509 and we’ll send you a free SIM card. We’ll even pay for the shipping.
Once you receive your new SIM card, watch our brief video on inserting a Dual SIM card or our brief video on inserting a standard SIM card. It’s easy.
When it comes to keeping you on top of your cell phone needs, we don’t just listen—we respond. That’s why I encourage you to let us know if you have other ideas for improving our service. If it’s a good idea, I promise you it will be given serious consideration. I like to think our customers make our best advisors.