Finding the right reviews. Trusting first-hand experience.

In deciding on a phone or cellular plan, do you always look for recommendations? The opinions of friends and family are fantastic, but sometimes you need some from industry professionals or some feedback from real customers. Although with the vast amount of resources out there, where do you go for reliable information about a device or service?

Consumer Reports, PC Mag and Nielsen rate companies and devices so you can see the “big picture”. Also consider reading industry websites such as Wirecutter which reviews the best made products by category. Look for a large sample size in the studies (meaning there are a large number of participants), while seeing if the reviews include actual customer feedback or not. Such studies tend to result in a better consensus of opinions.

You can check reviews from current customers on trusted and reliable sites with long-standing reputations. Better Business Bureau reviews are confirmed customers, and you’ll always be able to easily see if a particular company is a BBB member or not and how they rate in customer satisfaction (A to F grades).

Our own site features reviews for each of our devices from customers like you. They provide information about call quality, volume, battery life and more. ShopperApproved is another platform in which our customers provide ratings and feedback regarding our devices and our service.

Popular tech sites like CNET and Forbes are extremely useful and popular since they often review devices in detail. Their writers test the devices and provide unbiased recommendations. It’s quite interesting to get their insider perspectives, too!

Before you begin all your reading, it does help to consider whatever phone features are most important to you. Fortunately, many of those are likely to be well-covered by reviewers such as the ability to use LTE data, multiple cameras, emergency assistance, and more. They also review the level of customer service and coverage each company provides, too. This is a “must have” when it comes to having a carrier you can count on!

In the end, doing your homework will pay off. Search the reviews for your specific needs, weigh out the pros and cons of each device and make an informed decision. You’ll see it was worth a little research when you have a phone you truly enjoy.

91 Thoughts on "Finding the right reviews. Trusting first-hand experience."

  1. Brian McCleary says

    I had two phones on cricket’s unlimited plan for $80.00 a month. When I switched to Consumer I thought I would save. To have the same would cost more with consumer, I guess I will have to switch back…

    reply to Brian

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Brian. Many of our customers find that they are able to save money by changing their plan with their needs. They may need fewer minutes than they anticipated one month, so they can change to a smaller plan and save money. We’re happy to take a look at your needs with you and see if there is a better fit that would allow you to see more of a cost savings. Just give us a call at 888-345-5509, and we’ll be happy to help you. We do appreciate the feedback, and we hope to find a plan that works better for you. Thank you for the comment, and we look forward to speaking with you!

      reply to Ashley

      • SAMMY says

        I know this has nothing to do with your answer, but I thought I’d ask you a question since I don’t know where to find a place to ask questions. If I want to use cellular and I have my own iPhone, do I have to buy another one or can I use the one I have.

        reply to SAMMY

        • Ashley at Consumer Cellular says

          That’s a great question, Sammy. If your iPhone is unlocked and was used previously with AT&T or T-Mobile, you may be able to use our free SIM card and avoid needing to buy a new smartphone. Take a look at our video here to see how easy it is. We can’t guarantee your iPhone will work with our service, but we’re certainly happy to test it with our SIM card. You can find one on our website, at your local Target store or we can help you order one over the phone at 888-345-5509. We’re so glad you took the time to post, and we look forward to assisting you!

          reply to Ashley

  2. Marvin Conway says

    I now have a membership with AARP and need to know how to put this on my cellular account.

    reply to Marvin

    • Ashley at Consumer Cellular says

      We can help you with that over the phone, Marvin. Just give us a call at 888-345-5509, and we’ll add your membership information to your account. Then you’ll start seeing your 5% discount each month on your invoice. Thank you for reaching out to us, and we look forward to talking with you!

      reply to Ashley

  3. LADONNA REDNOUR says

    I like it!

    reply to LADONNA

  4. JERRY says

    I have a Verizon smart phone, and Verizon service. Can I use your sim card in this phone? I want to keep my phone number. I am also a AARP Member.

    reply to JERRY

    • Ashley at Consumer Cellular says

      Thank you for posting, Jerry. First, you may be able to use our SIM card with your phone, but in general, unlocked GSM phones work best with our service. We can’t guarantee that your current phone will work, but we’re more than happy to try! You can also keep your phone number when you switch to our service. Just be sure to keep your previous account open until we can complete the number transfer. And it’s good to hear that you are an AARP member, because that means that you’ll see a 5% discount each month on your service and usage. If you’re ready to get started, just give us a call at 888-345-5509. We’ll be happy to walk you through the process and help you choose a plan. Thank you for taking the time to reach out to us, and we look forward to speaking with you!

      reply to Ashley

  5. Thomas Carman says

    Why doesn’t your website allow me to upgrade my phones? And don’t tell me to call you service number to order phones. Answer my question – Why doesn’t your website work?

    reply to Thomas

    • Ashley at Consumer Cellular says

      We apologize for any confusion, Thomas. As a current customer, you can upgrade or change your phone from the My Account portal here. Once you’ve logged in, just select the phone line for your new phone in the Lines & Equipment section. Then select “Upgrade/Replace Device” from the drop down menu in the upper right corner. From there you can choose the phone you want and complete your purchase. Thank you for reaching out to us! And of course, please let us know if you encounter any problems along the way. Thank you for commenting today!

      reply to Ashley

    • Jody says

      It can all be done online. Very easy

      reply to Jody

  6. Sharon Frederick says

    My husband and I have a Samsung galaxy S4 phone . We cant afford to buy new phones. Our t mobile bill is too high for what we use. Can we use our phones on your plan? Can you put a simcard in our phone? We are AARP members and on a fixed income.

    reply to Sharon

    • Ashley at Consumer Cellular says

      Thank you for asking, Sharon. If you used your phones previously with T-Mobile, they may be a good fit for our SIM card. You’ll want to make sure they are unlocked first, which must be done by the previous carrier. Then all you need is one of our free SIM cards and you can start saving money! You can get a SIM card here on our site, over the phone at 888-345-5509 or at your local Target or Sears store. Best of all, as AARP members, you’ll save 5% each month on your service and usage. We look forward to serving you, and thank you for taking the time to post today!

      reply to Ashley

  7. Robert Felton says

    Do you pay the cancellation fee from AT&T? Or can existing phones work on your service?

    reply to Robert

    • Ashley at Consumer Cellular says

      Thank you for asking, Robert. We don’t currently have any promotions for paying the cancellation fees when you change carriers, but many of our customers add up their monthly savings and find it’s definitely worth it. If you are currently with AT&T, our SIM card will most likely work with your existing phones. That way you can save money and the hassle of finding a new phone. If you would like to see how much you can save each month, please call us at 888-345-5509. Our advisers can recommend a plan based on your needs and even get a free SIM card on the way to you. We appreciate you commenting today, and we hope to see you as a Consumer Cellular customer soon!

      reply to Ashley

  8. Tana Etheridge says

    How do I stop the incessant USAGE ALERT texts? I have received 19 texts in the past 15 hours!! All of these messages say the same thing including the amount of usage.

    reply to Tana

    • Ashley at Consumer Cellular says

      We can absolutely help you with that, Tana. If you like, we can make that change over the phone at 888-345-5509. You can also adjust your usage alert settings within the My Account portal. Just login, then go to the Plans & Usage section at the top. Next, go to the Menu in the top right corner and select Manage Usage Alerts. From there, you can update how and when you’ll get your Usage Alerts. It’s that simple! Thank you for reaching out to us today, and we hope you have a great day!

      reply to Ashley

  9. Robert says

    Consumer Cellular has an absolutely ABYSMAL telephone response system to (888) 345-5509 and (888) 345-5508! One should expect to wait a minimum of 45 minutes in a holding queue! It is quite PATHETIC!

    reply to Robert

    • Ashley at Consumer Cellular says

      We’re very sorry for any long wait times, Robert. In general, we do get a lot of call volume on the weekends, and we do our best to staff accordingly. We’ve also hired many new account advisers and are currently training to help alleviate this issue. I’ve passed your feedback on to our management team, so thank you for sharing your experience with us. We appreciate your patience in the mean time, and we look forward to speaking with you soon!

      reply to Ashley

      • Ray Walzcak says

        Well I have been waiting at least 40 min, had to get off for another phone call, I have been attempting to get through for 3 days now, it is terrible, (And it is a weekday not a weekend) And I have tried, morning, afternoon and evening.
        Not good!

        reply to Ray

      • Lynette Wrany says

        I have tried to call three different times today and have been on hold for 20 to 30 minutes each time. I still haven’t talked to a human being. My only question is when will the IPhone 6SE be available.

        reply to Lynette

        • Ashley at Consumer Cellular says

          We apologize for the long hold times, Lynette. Our team is working to resolve this issue, and we appreciate your patience with us while we get fix it. I’m happy to tell you that the iPhone SE will be available on our service, complete with our interest-free Easy Pay plan. You will be able to buy one over the phone, on our website and at your local Target store. Thank you for asking, and we hope you have a wonderful day!

          reply to Ashley

  10. frank browning says

    Sirs, I’ve had several folks who have tried to text me and my phone doesn’t seem able to receive a text; also is there a upgrade for the “flip” phone that I have??

    reply to frank

    • Ashley at Consumer Cellular says

      Thank you for letting us know, Frank. I took a look at your account, and I updated your text messaging settings. Please turn your phone off, then back on again so that it can update as needed. As for a different phone, we have a variety of smartphones if you’re ready to try something new. You can view them here. Otherwise, we do have the Doro PhoneEasy 626, which is another option if you prefer a flip phone. If you give us a call, we’ll be happy to talk with you about what you need in a device and make a recommendation. Just call us at 888-345-5509 and we can take care of that for you. We appreciate you taking the time to comment today, and we look forward to speaking with you!

      reply to Ashley

  11. carol smedberg says

    I think is is BAD that I am unable to return a call that went into a voicemail recording. What is the phone number? I get the voice message – but under “recent” on the phone is only shows the voice mail number. I called Consumer Cellular and the girl said there is no way to get the number. This is not good!!!

    reply to carol

    • Ashley at Consumer Cellular says

      We apologize for any frustration, Carol. If your phone is turned off and you receive a voicemail, you may not always be able to see who called. In most cases, you’ll be able to see all of the calls made to and from your phone in your call log or call history. If we can answer any questions you may have about calling or about viewing previous calls, we’re happy to help you at 888-345-5509. Thank you for taking the time to post today, and we hope you have a wonderful day!

      reply to Ashley

  12. Beverly Runnels says

    I just got off the phone with “Barbara” and she was very helpful to me. Trying to understand how to insert a sim card into a phone that I already purchased is greek to me. When it arrives I hope I get someone as nice as Barbara to help me do it.

    reply to Beverly

    • Ashley at Consumer Cellular says

      Thank you for letting us know, Beverly! We’ll be sure to let Barbara’s manager know that you had a great experience. You might also check out our How-To video on inserting and removing a SIM card. If you purchased a phone from us, you’ll even find a version specifically for your device. We appreciate you taking the time to post!

      reply to Ashley

  13. Rich says

    Why do I get charged for “free” 800 numbers?

    reply to Rich

    • Ashley at Consumer Cellular says

      That’s a great question, Rich. “Free” 800 numbers are only free in that they aren’t considered a long-distance phone number for landline phones. For cellular phones, they count as a regular call and will use minutes from your plan. However, if you ever call our toll-free numbers, you won’t be charged. We appreciate you taking the time to comment, and we hope you have a great day!

      reply to Ashley

  14. Carol says

    Does CC have any plans to add a “Chat Live” feature or if we leave our name and number you will call us back? It is silly to wait forever when you folks are busy.

    reply to Carol

    • Ashley at Consumer Cellular says

      Thank you for asking, Carol. We do offer a callback feature when you call us, so that you can receive a call at a time that is convenient for you. I’ve passed your request for a Chat Live feature on to our management team for review. We always appreciate suggestions and ideas for serving our customers better! Thank you again for taking the time to comment, and we hope you have a wonderful day!

      reply to Ashley

  15. James Daugherty says

    What does it take get some so-called “consumer service?” I have been trying for hours to get someone to help activate my new phone.

    reply to James

    • Ashley at Consumer Cellular says

      We apologize for any wait, James. I took a look at your account, and I’m so glad to see that Marc was able to help you activate your new phone. The Envoy is a great choice, and be sure to check out our How-To videos here. If we can assist you with anything else at this time, please let us know. Thank you for your patience, and we hope you have a wonderful day!

      reply to Ashley

  16. Ray Walzcak says

    While Consumer Cellular is highly rated by it’s customers, as a customer of 18 months now, it is getting harder and harder to get customer service over the phone. They are getting like all the other carriers, Too bad, they used to be excellent, not so much now, either they have grown too fast and don’t have enough support folks or some combination of both

    reply to Ray

    • Ashley at Consumer Cellular says

      We are very sorry that you had to wait on hold for so long, Ray. We have been hiring and training new representatives so that we can assist more customers during times such as these when our call volume is higher than usual. I have asked our customer service team to contact you directly so that we can resolve any issues you may be experiencing. Please let us know if we can help you with anything else at this time. Thank you for your patience, and we hope you have a wonderful day.

      reply to Ashley

  17. Diane Gower says

    Is anyone else having difficulty getting through to customer service? I have been without a phone for a week, left a dozen call back messages, sent two emails and haven’t heard from anyone. Very frustrated!

    reply to Diane

    • Ashley at Consumer Cellular says

      We apologize for the wait, Diane. It looks like we tried to call you back on 3/7, but we were unable to reach you. Thank you for being so patient, and we will be responding to your email shortly. In the meantime, I understand that you are having issues with your phone not opening. After taking a look at your account, I see that you are using a Moto G EXT. Please turn it off completely, then turn it back on. This should allow your phone’s software to restart. If the issue persists, we’re happy to help you via email or by phone call to troubleshoot it further. Thank you for taking the time to reach out to us here, and we look forward to getting this resolved for you.

      reply to Ashley

  18. Polina says

    Hi There, I have a Motorola Bravo and I’d like to change it to Motorola MOTO ELTE. Can I use the same charger for new phone?

    reply to Polina

    • Dominic at Consumer Cellular says

      Yes, both of those devices use the same charger however, if you purchase a new Moto E LTE, it will come with a brand new charger as well. Thanks for the question!

      reply to Dominic

  19. H. Mae farrier says

    As I told your rep on the phone Mae passed away 3/10/2016 so kill her phone it shakes me up every time someone calls it thanks.

    reply to H.

    • Dominic at Consumer Cellular says

      I’m so sorry to hear this; please accept our sincere condolences. We’ll be able to make the necessary adjustments to the account in question. Unfortunately, I was unable to locate your account. Would you be able to send us an email with your account information (cellphone number etc…)? If so, please send an email directly to us at Service@ConsumerCellular.com. Thank you.

      reply to Dominic

  20. Claudine Jones says

    Seriously not going to call customer service but trying to figure out how to change outgoing message. Help!

    reply to Claudine

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Claudine. To change your voicemail message, press and hold “1” on your phone so that you enter the voicemail menu. You’ll want to choose Option 4, for Personal Options. Then select Option 3, change greeting. This will allow you to re-record or reset your outgoing message. As always, please let us know if you run into any issues and we will be happy to help you. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  21. Pat Kirkwood says

    I, too, have been a customer of Consumer Cellular for a few years and like the majority of the above consumers have not been able to reach Customer Service within recent weeks. It doesn’t seem to matter what day or time, I am forced to wait on hold for minimum 1 hour. Last week I hung up after 40 minutes. Such a shame, but it appears CC has gone the way of other companies; they advertise to get more customers and are then unprepared to deal with the growth. Accordingly, business will eventually fall off. I have started my search for another cell phone provider.

    reply to Pat

    • Ashley at Consumer Cellular says

      We are terribly sorry for the wait you experienced, Pat. We are very sorry for the inconvenience, and please know we are actively working to fix this issue. I took a look at your account, and I’m so glad that our advisors Rachel and Amy were able to resolve your issue. Thank you for your patience, and please let us know if we can assist you with anything else at this time. We appreciate you taking the time to share your experience, and we hope you have a wonderful day!

      reply to Ashley

      • Pat Kirkwood says

        Well Ashley, here it is April 10, eleven days since my last comment. Yesterday, I had the same problem as before (five weeks ago) and because I could not reach customer service within forty minutes, I was left without service all day. I left my name and number for a callback but had to leave the house before the call was returned. When I returned home last evening, I tried again to reach customer service and was able to do so within 30 minutes. This is unacceptable. The CC reps continue to say that this issue is being worked on, but I am losing hope. Tell management the solution is simple, hire enough staff. I like CC’s affordability and no contract policy, but not being able to reach customer service when you most need it will force me to switch.

        reply to Pat

        • Ashley at Consumer Cellular says

          We certainly apologize for the inconvenience, Pat. I’m very sorry that you were without service, and that we weren’t able to help you as quickly as was needed. Please know that we are diligently working to train our many new employees so that this issue will be resolved. Thank you for being patient in the meantime, and for sharing your experience and feedback with us. We truly appreciate it!

          reply to Ashley

  22. Linda Schenker says

    My Motorola cell phone is not working. I went to use it one day and all the icons are gone. All I get is telephone services and the little pic of a phone. Is this a consumer cellular or Motorola problem? I have 33 calls waiting for me.m

    reply to Linda

    • Ashley at Consumer Cellular says

      How frustrating, Linda! I took a look at your account, and I see that while your old phone may not be working well, we were able to assist you with purchasing a new phone! If we can answer any questions or help you with anything else today, we’re happy to do so at 888-345-5509. Thank you for posting!

      reply to Ashley

  23. REBECCA WELZ says

    I have loved my Consumer Cellular account so much as I am saving a lot of money over my old account. However, my service is so slow, when I am trying to load things from Facebook I cannot get it. Why is this happening when it didn’t happen the first month or so? My service was great up to now. I have an iPhone 5s.

    reply to REBECCA

    • Ashley at Consumer Cellular says

      That’a great question, Rebecca. If you are noticing that certain apps are not performing as well, they may need to be updated. You can check the App Store to see if a newer version is available. Second, if you’re noticing this more when you’re at home or another location in which you may be using Wi-Fi, we recommend checking your home internet connection. We’re happy to troubleshoot the issue further if those steps don’t resolve your problem. Just give us a call at 888-345-5509, and we will be happy to take a look. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  24. DB says

    When will Consumer Cellular consider offering an international calling plan, one on a par, say, with what T-Mobile currently offers? You are missing an opportunity here; your clientele includes many Boomers who love the domestic service (as I currently do), but we TRAVEL and need service to call and text/search maps while we are in foreign countries. We go to Europe, New Zealand, Canada, Asia, China, Japan. It would be so helpful to have an “international activation” option where, for a month, one could add international calling service at a reasonable price and with reasonable rates for calls/text/data. Please consider this.

    reply to DB

    • Ashley at Consumer Cellular says

      Thank you for sharing your idea, DB. We do recognize that many of our customers are avid travelers, so I’m happy to pass your suggestion on to our management team. Some of our best offerings have come from customer suggestions, so thank you for taking the time to post!

      reply to Ashley

      • Rick Bethard says

        While I was at first impressed with CC it’s now day 4 after receiving my brand new expensive Apple phones and having called CC at least 4 times, and still cannot get my phone numbers ported over to my new phones from my old carrier. If it doesn’t port over today I will ask for a refund if I can get thorough to Customer Service again.

        reply to Rick

        • Ashley at Consumer Cellular says

          We apologize for the inconvenience, Rick. It can take some time to complete a port from another carrier, especially if they are unavailable for us to speak with. I looked at your account, and I’m glad to see that Kyle in our Porting Department has been communicating with you while we get this resolved. Thank you for your patience, and we are excited to welcome you to Consumer Cellular!

          reply to Ashley

  25. Lynne says

    Unless this is specific to the Target stores in central Florida, in particular the Orlando area,, my sister and I ran into a problem trying to buy a CC SIM card for her at her local Target store (she took my old CC smartphone and moved from Verizon to CC). The first card she got at her local Target was not the correct one according to the CC rep we called when we tried to do the setup and porting when I was visiting her (based on the numbers under the bar code). Luckily, the rep mailed her a CC SIM card just in case she couldn’t find one at Target. She called several Target stores in the Orlando area, and ALL of them told her they were no longer selling CC SIM cards!

    This was on a Friday (early April). Her new CC SIM card came directly from CC in the mail the following Tuesday, and she was able to port her number on Wednesday.

    Can you comment on this? Thanks, Lynne

    reply to Lynne

    • Ashley at Consumer Cellular says

      Thank you for posting, Lynne. First, we apologize for the inconvenience you and your sister experienced. While some locations may vary, our products are sold in Target stores nationwide. A great way to see if your local store has our products is to visit our Retail Store locator page here. I’ve also passed a description of your experience on to our Retail Team so that they can provide that location with some extra training. We’re very happy to welcome your sister to Consumer Cellular, and we look forward to serving you both for years to come. We appreciate you sharing this with us, and we hope you have a great day!

      reply to Ashley

  26. Bo DeGraffenreid says

    Exactly what is included in the term Data Plan?

    reply to Bo

    • Ashley at Consumer Cellular says

      Thank you for asking, Bo. Our Connect plans include both text messaging and web data, and are often referred to as “data plans”. We offer a variety of options for both light users and those who enjoy surfing the web more often. You can view our Connect plans here, and we’re happy to answer any questions you may have at 888-345-5509. We appreciate you taking the time to post!

      reply to Ashley

  27. Kathie says

    I am interested in adding another phone to our existing account. Currently we have two flip phones used by two members of the family. I would like to add a smart phone and need to know how much this would increase the monthly cellphone charge.

    reply to Kathie

    • Ashley at Consumer Cellular says

      Thank you for asking, Kathie! It’s $10 per month per additional line on your account. In your case, all three phones would share minutes, texts and data, so you may need to adjust your plan if you expect an increase in usage. Using Wi-Fi with your smartphone is a great way to reduce the amount of data you’ll need each month. Don’t forget, all lines on the same account can call each other without using any minutes from your plan, so it is a great way to save. If you’re ready to add that line now, we’re happy to help you do so at 888-345-5509, or you can do it from the My Account section of our site here. We appreciate you taking the time to post today, and we hope you have a wonderful day!

      reply to Ashley

    • Madeline Carroll says

      Why won’t Consumer Cellular consider offering a better FLIP PHONE with large buttons and more features, especially since your service (in large part) caters to the elderly? I have been a customer for several years, but am not interested in upgrading to high-tech iPhone or any touch phone. When advised that my Nokia phone did not have the required 3G technology, I decided to try the basic 101 phone, as The BRAVO did not offer simple access to Inet or music, but when it arrived the keys were too small and is rather ugly. I tried purchasing a used Samsung cell phone with Qwerty keyboard but the battery is drained by the apps that came with it and it’s still a touch phone, which I hate. I am in such a quandry attempting to find another inexpensive service with an appealing basic phone, but would really love to stay with Consumer Cellular if you would offer a more attractive basic phone. I’m about to switch,but thought I would check to see whether CC is about to offer another choice of basic phone.

      reply to Madeline

      • Ashley at Consumer Cellular says

        We understand that finding the perfect cellular phone can be frustrating, Madeline. Have you tried our Doro 626? It is a flip phone designed specifically for seniors. It has large, raised buttons, many features and comes in three colors. You can learn more about it here on our site. We would recommend it as the perfect option for anyone who wants a flip phone with more robust features. We’re happy to tell you more about it at 888-345-5509 if you like. Thank you for taking the time to post, and we hope to speak with you soon!

        reply to Ashley

  28. Mike says

    How long does it take for a sims card to be provisioned ? Have been waiting 10 hours. Do I need to leave phone turned off?

    reply to Mike

    • Ashley at Consumer Cellular says

      Thank you for asking, Mike. Depending on the device, it can take some time. We recommend turning your device on and off periodically, and checking in with us at 888-345-5509 as needed. We’ll be happy to give you an update. We appreciate you taking the time to post, and we hope you have a wonderful day!

      reply to Ashley

  29. Thomas Ryan says

    I now have a flip phone and just purchased a smart phone that has a ccsim card in it. I want to know if my sim card from my flip phone will work in the smart phone/ It is a Motorola moto G (3rd. generation

    reply to Thomas

    • Ashley at Consumer Cellular says

      Thank you for posting, Thomas. I reviewed your account, and I see that we were able to verify that a new SIM card is needed for your new smartphone. Your new SIM card is on the way to you, but if you have any other questions, we’re happy to answer them at 888-345-5509. Thanks again for reaching out to us, and we hope you enjoy your new smartphone!

      reply to Ashley

  30. Roger Behsmann says

    Over the last three months while at home, our cell phones have started displaying a message stating “Emergency calls only”. Also when texting messages, they are not being sent. They have a status of “Sending”. There after the messages stay this way no matter where I am, still at home or elsewhere. I have to send another message from some other location to dislodge the previous message(s) for them to be actually sent. Never had these problems at our house before this. Calls and texting always worked before. Why not now?

    reply to Roger

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Roger. We may need to send some updates or adjust some settings with your devices to alleviate this issue. Please give us a call at 888-345-5509, and we will be happy to assist you. We appreciate you posting, and we look forward to speaking with you soon!

      reply to Ashley

  31. Larry says

    I recently traveled to south side of Hattisberg,Mississippi and west of Wiggins, Mississippi, on both trips, had no sercice, why?

    reply to Larry

    • Ashley at Consumer Cellular says

      Thank you for posting, Larry. I reviewed the area, and it looks at though there should be strong coverage there. If that happens in the future, please turn your phone off, then back on again. This will allow your phone to reconnect to a nearby tower with a strong signal. If you have any other questions related to coverage or your plan, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to comment, and we hope you have a great day!

      reply to Ashley

  32. Mary Ann says

    When I tried to send an email message from my cell phone, the phone started beeping and the message was not sent. What is wrong? Also, I cannot send pictures to email.
    Please advise.

    reply to Mary

    • Ashley at Consumer Cellular says

      Thank you for posting today, Mary Ann. First, please try powering your phone off, then turning it back on again. This will allow it to reconnect with a nearby tower. If that doesn’t resolve the problem, we’re happy to troubleshoot further at 888-345-5509. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  33. Jeff Bertrand says

    I received an email notice that my AARP was expired but this is an old membership. I’ve recently renewed and I provided to CC my new AARP number. I received this notice after I called and gave your customer service rep my new membership number so I’m concerned it was not entered into my account.

    reply to Jeff

  34. Tom Owens says

    My ZTE WIRELESS HOME PHONE BASE was only suppose to be $10.00 more a month. Why are you charging me for text & data? It cannot use it.
    Also it is not working and have sent an email to customer service 3 days ago and still no reply.

    reply to Tom

    • Ashley at Consumer Cellular says

      Thank you for commenting, Tom. First, all of the devices on your plan share minutes, texts and data, even the home phone base. We’re happy to review your account with you to go over the monthly fees and ensure that it is setup properly. As for your email, we were able to review your account, and I see that Spenser, one of our account advisors, was able to respond to you with some troubleshooting steps. If your device is still experiencing issues, please don’t hesitate to call us at 888-345-5509, and we can do some additional troubleshooting. We appreciate you reaching out to us, and we hope you have a great day!

      reply to Ashley

  35. Frank R says

    I was just about ready to hang up after being on the phone for a little over one hour and 15 minutes, when “Erik” began to talk and apologizing for the long wait. I indicated to him the issue that I was experiencing and he resolved it. He explained that the long wait times were because of the holiday and many people having issues. I apologized to him because of my post and that I appreciate Consumer Cellular Customer Support. We just sometimes need to be patient. In any case, Happy New Year and thank you Erik and Consumer Cellular.

    reply to Frank

    • Ashley at Consumer Cellular says

      We really appreciate your post, Frank! I’m so glad to hear that Erik was able to help you resolve your issues. Please know that we’re always happy to help with a question or concern anytime at 888-345-5509. Thank you for your patience, and we hope you have a wonderful day!

      reply to Ashley

  36. Cynthia rogers says

    Brand new customer and are two phones still cannot receive or call out third day trying

    reply to Cynthia

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Cynthia, and we apologize for any frustration you’ve experienced during the account setup process. I took a look at your account, and I see that Kelly, our account advisor, was able to help you resolve this issue and get your phones working properly. If we can be of any further help to you at this time, please call us at 888-345-5509 at your convenience. We appreciate you posting, and we hope you have a lovely day!

      reply to Ashley

  37. WC Banta says

    I’m just trying to activate a new phone and cannot get it to work. I’m told I can just call their 888 number, but how do I do that if I don’t have a phone?! I can find no email address to ask for help. HELP! anyone? hello? hello!

    reply to WC

    • Ashley at Consumer Cellular says

      Thank you for posting, WC, and we apologize for any frustration you experienced during this process. I was able to review your account, and I see that our account advisors have been working with you to get this resolved. If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We appreciate your patience, and we hope you have a lovely day!

      reply to Ashley

  38. Mary L Clubb says

    I just wanted to give a shout out to LaWanda in customer service who helped me and walked me through reseting my phone. I’m a new customer and evidently my phone was not receiving features that I was paying for. LaWanda was so patient and concerned about getting full service to my phone spent a lot of time getting it fixed. Consumer Cellular is fortunate to have such an excellent service rep representing their company. Thank You again LaWanda you’re the best!

    reply to Mary

    • Ashley at Consumer Cellular says

      We really appreciate you sharing your experience, Mary! I’ll be sure to reach out to LaWanda’s supervisor so that we can recognize her for a job well done. It’s great to hear that you’re enjoying new features on your phone, and if we can assist you with anything else, please don’t hesitate to call. Thanks for posting, and we hope you have a wonderful day!

      reply to Ashley

  39. Russell C Sutton says

    How come you don’t have more than just a general coverage map? I am moving to Pollock Pines CA 95726 and need to know if I will have good coverage. ATT is spotty, TMobile is no good there, Verizon is Ok and Metro PC is good.

    reply to Russell

    • Ashley at Consumer Cellular says

      Thanks for posting, Russell. We can take a look at the specific coverage in that area over the phone, and give you an idea of where the nearest towers will be. Please give us a call at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we look forward to assisting you soon!

      reply to Ashley

  40. Marelene says

    I just wanted to leave a big Thank You to the support staff. After a couple of phone calls to them, they were able to completely resolve my issues. I am sorry I did not explain myself better on the first call because I know they would have solved my problem then. Thanks for your patience and help you have given me.

    reply to Marelene

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