You’re probably hearing a lot about family wireless plans from other providers these days. Truth be told, we’ve been offering such family-friendly cell phone plans for years. For instance, we allow you to add a family member to your Consumer Cellular account for only $10 per month, per line. Plus, you can enjoy free calls between all phones on the same account.
Simply put, our family sharing approach gives you a flexible and low-cost way to keep in touch with loved ones, as well as make sure they keep in touch with you. Adding multiple lines means other family members can benefit from everything your Consumer Cellular account offers, too.
What are those benefits? For starters, there’s our no-contract philosophy. We’ve always allowed our customers the freedom to choose to stay with us. I like to think our no-contract policy helps keep us on our toes. Because we can’t rely on the fine print of a two-year contract to keep you, we have to meet or exceed your expectations daily. We must perform. And that’s how it should be.
Then there are our affordable rates. We’ve long been offering plans as low as $10 a month, even lower for AARP members. And we don’t penalize you for changing your plan at the last minute, either. We know your cell phone needs can change suddenly and nobody likes paying unexpected overage fees.
Likewise, our free Usage Alerts program has a proven, successful track record. Within two years of its introduction, the program saved our customers more than $12 million in avoided overage fees.
Family members on your Consumer Cellular account will benefit from our extensive nationwide cell phone coverage, as well as our friendly contact centers, which are all in the United States.
With our Family wireless plans, it doesn’t matter which features your family members are using—voice, text or data—it still only costs $10 a month to add a line. There are no additional or hidden costs. And even though you’re sharing with others, it’s still your account and you’re always in control.
Consumer Cellular plans are affordable and flexible, and enable our customers to save money on their monthly cell phone usage. Why not share and save? Add a line today and enjoy even more of a good thing.
I’m confused … please clarify the statement “you can enjoy free calls between all phones on the same account.” Does that mean if my wife is on the same account as me and we call each other we are not using up minutes?
Thank you.
Great question, Scott. If you are on our Family Plan, any calls made between you and your wife are free- meaning they don’t use minutes from your plan. As long a the phones are on the same account, the calls are free. Thanks for the comment!
Everyone at Consumer Cellular is great and very helpful, but my problem is I got bad phones, not cheap phones just bad, they exchanged both of them for us for the same phones but they are not any better. We have not had them a year yet so we are at a loss, we want to stay with Consumer Cellular because it is affordable for us but we only have usable phones half the time.. Now looking for two cheap phones that we can talk and text on.
Do text messages between phones on the same account count as free as well?
Thank you for the question, Patricia. Text messages between phones on the same account use messages from your plan. Thanks again!
If I have 2 separate lines what is the fee for unlimited use and data
Hi Lena, thanks for your interest! We don’t offer Unlimited Data as part of our plan lineup, but we do offer up to 25GB with Unlimited texting for $40 a month plus tax. If you’d like, you’re welcome to view this plan option and more by going to our website here . If you have any questions about them, just let us know.
Hi, please clarify. So I buy a second phone. Does it have the same phone number as my first phone?
Thank you for the question, Ralph. If you add a second phone to your plan, it would have it’s own phone number. Thanks again!
I called to set up a Family Plan and was told that there is a three line maximum. That’ snot even the average family. What gives?
Thank you for the question, Bob. We have some options for our Family Plans, it often depends on the billing options chosen. Please give us a call at 888-345-5509, and we can see if there is a better option for you. Thanks again!
Is there an option for more than 2.5 GB? The wife and I are on a plan and I wanted to ad my son my son but I’m afraid we might need more data.
Thank you for the comment, Ray. At this time, our highest data plan is 2.5GB. If you would like more information about our Family Plans, give us a call at 888-345-5509, and our customer support team can see if we have an option that would work well for you and your family. Thanks again!
So if I were to add my wife it would add $10 per month to my bill, so if my bill were $50 it would now be $60. Better to let her have her own account.
Thank you for commenting, Mike. It would be an additional $10 to add your wife to your plan, but you would be able to share minutes, texts and data. You also would receive free in-account calls, so any calls made between you and your wife would not be counted against your plan. That’s why many of our customers find our family plans to be a better deal. If you have any questions about plan options, feel free to give us a call at 888-345-5509. Thanks!
I currently have an old iPhone 3GS. It works fine, although most new apps and apps that are updating require a newer operating system than my phone will allow. My wife is still in the flip-phone era, though not with Consumer Cellular, so this wouldn’t bother her much. Is it possible for me to purchase a new iPhone and transfer my 3GS to her? And, if so, will I get to keep my number, will she get to keep hers, and will my contacts, apps, calendar, photos, etc. be transferrable to my new phone? Or would she have to buy a new phone of her own?
Thanks.
Great question, Jim. If you purchase a iPhone, you should be able to transfer everything easily to your new phone using your Apple ID and iCloud. Make sure to back up everything to iCloud before you begin (you will probably need at least iOS 5.1.1). Our customer service team will be happy to assist you with transferring your number to a new iPhone, as well as send you a SIM card for your wife to use. Just give us a call at 888-345-5509, and our customer service team can get both of you started. Thank you again for the comment!
Does consumer cellular the native iPhone visual voicemail?
Thank you for asking, David. We do support visual voicemail in iPhones, but there are some setting adjustments we need to make in order for you to use it. Can you call us at 888-345-5509? We’ll be happy to get that set up for you. Thanks!
What is the maximum number of lines you can add to a plan?
Great question, Jen! We offer a great option for families, with all lines sharing the same plan minutes, texts and data for only $10 per month per additional phone. Depending on credit approval and how long you’ve been our customer, you can have 4-7 lines per account. We can take a look at your individual case if you give us a call at 888-345-5509. We will be happy to answer any questions you may have, and we can add any family members as well. Thank you for taking the time to reach out to us today!
What I am wondering is if you can add additional lines online or if you have to call to do this. I do not see that option when I am looking at your plans online. Thank you
Hi Paula, if you have existing service with us you can add a line of service by logging into your account here.
Is ok to add a friend into my account who leaves at a different address than mine.he is like a family. If yes do you charge activation fee for the added line? Thanks
Thank you for asking, Zak. You can add a line to your account for a friend, and there is no activation fee! You can share minutes, messages and data and it will only be an additional $10 per month. We can’t send a separate invoice, and any phone that is ordered can only be shipped to your address. We are happy to answer any additional questions you may have at 888-345-5509. We’re happy to help! Thank you again for taking the time to reach out to us, and we hope you have a great day!
So if I buy a new phone and am already on a family plan, could I stay on the plan with the new device? Also, could I keep my old phone number? Looking to switch from a Samsung Galaxy to an iPhone.
Absolutely, Steve! You can purchase a new phone, and you won’t need to make any changes to your plan unless you want to. All you need to do is order the phone, and we’ll take care of the rest, including transferring your current phone number. You can even get a new iPhone at your local Target store, or on our website here. And, as always, we can assist you over the phone at 888-345-5509 if that works best for you. Thank you for taking the time to comment today, and we look forward to helping you with your new iPhone!
I am 16 years old. Am I too young to have my own account on consumer cellular? I would also like to purchase an iPhone 6 through EasyPay… would I need a credit check if i am purchasing this with a debit card?
Thank you for asking, Hannah. We do require that an account holder be at least 18 years old to open a line of service. We would be happy to answer any questions you may have at 888-345-5509. Thank you for taking the time to reach out to us today!
I don’t call much but sometimes I text and use a little data every now and then. Can I just get a text + data plan? Or is this only to be added to an existing talk plan?
Great question, Steve. It sounds like our $10 plan might be a good option for you. You would only pay for the minutes you use, but you can add any of our text and data plans in addition. You can view our plans here, and see what option works best for your needs. Best of all, you can change your plan at any time. We would be happy to answer any questions you might have at 888-345-5509, if that is more convenient. Thank you for taking the time to comment today, and we look forward to serving you!
If we have three lines and add the 750 minutes plan, would each phone have access to 750 minutes or would we have to share that amount?
Great question, Tonia. With our family share plans, your three lines would have access to the same 750 minutes. Any calls made between the phones on the shared plan (such as person A calls person B) are not counted against your plan minutes. Thank you for taking the time to comment, and please feel free to give us a call at 888-345-5509 if we can answer any questions for you about our shared plans. We’re happy to help!
Please clarify: are you saying that I can add a line to my wife’s account for $10, and share her current plan? So there would be no additional charges for me to use the same plan? I do not have to sign up for a talk/data plan of my own?
I ask, because when I go to add a line to my wife’s account on your website, it pre-fills the order box with additional talk/data charges, and instead of showing $10 as the charge, it shows something over $30. Please clarify. Thanks!
Thank you for asking, Daniel. You can absolutely add a line to your wife’s plan for just $10 per month. You will share plan minutes, texts and data between the lines. Even better, any calls made between you and your wife don’t count against your plan minutes! Some customers need a different plan when they add another line, so just choose the option at the bottom for “I don’t need text or data at this time”, and continue to check out. You will be able to see the $10 as an additional service in the Plans & Services summary on the right of your screen. We’re happy to help you add a line over the phone if that is more convenient, just give us a call at 888-345-5509. We’ll be happy to help you! Thank you again for commenting today!
I would like to get the iphone 6 but I have bad credit would I get approved an will it still be $50
We’re glad to hear that you’re interested in the iPhone 6, Merridth. Our Easy Pay plan does allow you to get the iPhone 6 starting at $50, with affordable, interest free monthly payments. We would be happy to see if this plan will work for you, just give us a call at 888-345-5509. We’ll take a look at your credit options and help you find the right plan for you. Thank you for commenting, and we hope to talk to you soon!
Do you have a 30 day unlimited family plan
Thank you for asking, Patty. We offer monthly, no-contract service with a variety of plans. We have many options that you can use for your family, including a plan with unlimited calls. Just take a look at your options here on our plans page, or we can help you over the phone at 888-345-5509. We’re sure we can find the best option for you and your family. Thank you for posting today, and we look forward to talking with you!
I am not seeing the family plan option on the website. We are a high data usage family. For 3 of us on the plan, what is the highest data we would be able to get? Thank you!
Thank you for asking, Liz. You can add any additional line to your plan for just $10 per line per month. You’ll be able to share your minutes, texts and data, and calls made between your phones are free! At this time, our largest data plan includes unlimited text messaging and 4GB of data. You can view all of our plans here on our website, and we’re happy to discuss your options with you at 888-345-5509. We appreciate you reaching out to us, and we hope to see you as a customer soon!
So this means the 4GB would be shared across the 3 people on the plan, not 4GB per person?
That’s correct, Elisa. If you have a family plan with 4GB, that data is shared by all users on that plan. Thank you for asking!
Ashley, could someone add an additional data plan in this instance? Like just add on a smaller one to the 4G?
Great question, JP. While you can’t add an additional data plan, we can talk with you about some ways to structure your account to better manage your data. Just give us a call at 888-345-5509, and we’ll work with you to find the best solution. Thank you for commenting!
I’ve been on the website searching for affordable phones to buy for my wife and grandaughter and I love the plans because they are affordable but I am worried about my credit. Its not the best or worst but will I still be able to purchase these phones and the service?
Great question! We offer a variety of affordable phones, including some with our EasyPay financing plans. If you give us a call at 888-345-5509, we can talk to you about which options would work best for you. Most likely, our service will be a great fit for you and your family. Thank you for posting today and we look forward to speaking with you!
I’m 18 without credit and I’m trying to do the easy pay plan. I make 300 dollars a month not sure if that helps. But I’m not able to get the phone. Is there a way that I can get it or do I have to wait until I’m 21 so I can build my credit.
Thanks for the question, Solomon. Our Easy Pay financing plan is available on an individual basis, depending on your credit history. You should be able to establish credit history well in advance of turning 21 however, if you currently don’t have any credit history, the plan likely won’t be available to you. If you need any additional information, please feel free to call us at 888-345-5509. Thank you.
I haven’t been able to send or receive photos on my Samsung Galaxy 3 using Consumer Cellular. I find also that I cannot access the internet or use my navigation. I’ve read other complaints like this and that it is nearly impossible to contact a rep from CC. What can I do?
Thank you for asking, Jen. I took a look at your account, and it looks like you were able to take the SIM card from your old phone and put it in your new Galaxy 3. When you use our service with a device you were able to purchase on your own, we often need to send you some updated setting in order for it to work properly. We’re happy to help you at 888-345-5509. It’s important to call us from a different phone so that we can work with you to input any settings that may need to be adjusted manually. We look forward to speaking with you and getting this taken care of for you!
How much is international texting? Specifically to the United Kingdom.
Thank you for commenting, Matthew! International texting rates are the same for all countries, so as long as you are sending a message to an international phone number, you’ll pay $0.05 per message. These won’t be deducted from your plan, but any text messages you receive from an international number will be deducted from your plan as usual. If we can answer any other questions for you, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to post, and happy texting!
i already have new phones from someone else can i just buy a sim card?
You can absolutely try our SIM card with phones you already have, Jewels! You’ll want to double check that your phones use GSM technology and are unlocked by the previous carrier. Then just pick up our SIM card at your local Target or Sears store, or here on our site. We’ll walk you through the setup process and that’s it! We can talk with you about the process or answer any of your questions at 888-345-5509 if you like. Thank you for posting today, and we look forward to serving you!
How long does shipping take or can you pick phone up in store?
Great question, Darius. We send our devices via USPS Priority Shipping, which means that it is likely to arrive in 5-7 business days. If you like, you can find many of our phones at your local Target or Sears stores. You can check before you go with our handy Retail Store locator here. And of course, we can answer any questions you might have about our phones or other devices at 888-345-5509. Thank you for posting, and we hope you have a great day!
When creating your plan online, how do you add a third line? It does not have an “add line” button past having two lines on the account.
We appreciate you taking the time to ask, Maribeth. If you need to create an account with more than two lines, we’re happy to help you do that over the phone at 888-345-5509. Just give us a call at your convenience, and we will take care of the rest. Thank you for taking the time to post, and we look forward to speaking with you!
Do you do credit checks
That’s a good question, Raeyonia. We do perform a credit check when you sign up for our service, so that we can see if EasyPay and other payment plan options. Rest assured, this doesn’t affect the price you’ll pay each month for your service. We’re happy to discuss this with you in detail at 888-345-5509 if you like. Thank you for posting today, and we look forward to speaking with you!
I don’t have the best credit, will that stop me from getting an iPhone?
Thank you for asking, Andrea. We’re happy to talk with you and see if you are eligible for an iPhone EasyPay plan. Just give us a call at 888-345-5509, and we can talk with you about the options available to you. Right now, we do have the iPhone 5s for only $160, which is a great deal! We appreciate you taking the time to post, and we look forward to talking with you!
Can I transfer my number from my trac phone when I’m added to my friends plan??? It doesn’t give an option to put your number in for the second line???
Thank you for asking, Tracy. You can indeed transfer your number, we may just need to assist you over the phone at 888-345-5509. Just be sure to keep your previous account open until we’ve completed the number transfer. We appreciate you taking the time to post, and we look forward to speaking with you soon!
My friend has his own plan with Consumer Cellular, and so do I. Can we join together in a family plan but keep our own usage plans?
That’s a good question, Cindy. All devices on a family plan share the same Talk and Connect plans, so you would not have your own individual plans. Many of our customers find this works well for them, as they save more than they would with two separate accounts. We’re happy to discuss your options with you at 888-345-5509, and see if this would be a good fit for your needs. Thank you for posting, and we look forward to talking with you!
Do texts and email messages remain private to each individual on the family plan?
Thanks for the question, Nancy. Yes they do. Text messages can only be seen on the phone they were sent to. As far as emails are concerned, you can log in to access an email account on any phone. As long as you don’t share your email login credentials with others, they won’t be able to see that either. If you have any additional questions, please feel free to give us a ring at 888-345-5509. Thanks again!
We are trying to sign up as new customers, 3 phones on the Family Plan. I can’t find a way to set up except for one single phone.
Thank you for asking, Brian! If you’re looking to start a plan with 3 lines of service, giving us a call at 888-345-5509 is the best way to go. We’ll be happy to help you transfer phone numbers and select a plan that is the perfect fit for your family. We appreciate you taking the time to post, and we look forward to talking with you soon!
Are your plans only for older people? Please get back to me, I hope you have a good day.
Thank you for asking, Brittany. Our plans are available to anyone who is over the age of 18. If you’re ready to get started, just give us a call at 888-345-5509 and we will be happy to get you signed up! We appreciate you posting, and look forward to speaking with you!
If I buy a brand new unlocked GSM phone, and use your 3-in-1 SIM card, would I be able to add my line to an existing account?
Absolutely, Angie! You can order a SIM card through the My Account section of our site, or we can help you over the phone at 888-345-5509. Best of all, you’ll get $20 if you do it before the end of the year as part of our Holiday promotion! If we can answer any other questions you may have or get that SIM card on the way to you, just give us a call. Thank you for posting today!
Hello am planning on leaving my current phone company and coming to consumer cellular do you need my account number from my old cell phone company to transfer my cell number from the old phone company, because I want keep my number
Great question, Nicole. We will need your previous account information in order to transfer your phone number to our service. Please have your account number and address on hand when you’re ready to sign up. We also recommend that you keep your old account open until we’ve confirmed the transfer is complete. If you’re ready to sign up or if we can answer any questions about our service, please feel free to call us at 888-345-5509. Thank you for posting, and we hope to see you as a Consumer Cellular customer soon!
Is consumer wireless for adults ages 50 and older?
Thank you for asking, Tiara! Consumer Cellular offers service to anyone 18 years of age or older, but our services were designed with those 50+ in mind. However, we know that people of all ages like great customers service and value. We’re happy to talk with you to see if our plans would be a good fit for your needs. Just call us at 888-345-5509, and we will be ready to assist you. We appreciate you taking the time to reach out to us!
Interested in adding another phone to our plan.
It’s easy to do! You can add another line in the My Account section if you like, just by selecting the “plus” icon. We can also help you do so over the phone at 888-345-5509. Whichever option you choose, now is a great time to take advantage of summer savings and get a $20 credit! Thank you for posting, and we hope you have a great day!
Hi, I want to use my cell phone as a mobile hotspot but when I enable that feature on my phone I get an error that my account is not set up for that. Do I set it up that way by adding a second line? I don’t need a second phone.
We can help you with that, Jeff! We will need to adjust some settings on our end to make that hotspot feature work, and rest assured, you won’t need an additional line. Please keep in mind that this feature can use more data than expected, so you may want to keep an eye on your plan as you begin using it. Just give us a call at 888-345-5509 and we can get that taken care of for you. Thank you for taking the time to reach out to us today!
I noticed the only question or comment consumer Cellular didn’t respond to is from 2014 a woman had the same problem I have today . I have also been debating in switching ,already left one company we had been with several years after paying a high bill and heard about CS. Reasonable price but the phones indeed go out ,go black ,won’t hold a charge, and we can’t buy a phone every other few months shouldn’t have to for what we paid for the phones. I thought we paid enough for our phones that they should last years and my husband doesn’t Tex or use internet on his phone and most times calls from my cellular phone don’t reaCh his and same his to mine! And some other calls we never c after people telling us later they called us . Voice msg com n late also. Enoyhh to change plans already ! At moment halted due to other phone pricing so far. There is one that also seems reasonable but no telling how much the phones r .. ! The phone I hav now from CS is my second and even it has been reset ,turned off then BK on lol as the rep told me to do etc..hummm?? Doesn’t look like it can be addressed but may Giv another try with diff rep and c what happens due to not having to pay so much ..will c… Because being able to communicate with others and never knowing wen I can b out and have an emergency and my phone goes out at the worst time! Thanks CS if we can get these phones up to date for real…
Thank you for taking the time to post, Ms. Vickie. If you have been experiencing issues with your phone, we’re happy to troubleshoot the issue with you. All of our devices are covered by a one-year manufacturer’s warranty, and we can assist you with the warranty process if needed. Please feel free to call us at 888-345-5509 at your convenience, and we will be ready to work with you to resolve the calling and messaging issues. We appreciate you taking the time to reach out to us, and we look forward to speaking with you!
Does joining consumer cellular help build my credit?
Thank you for asking, Kadian. We do not report our customers’ payment history to any financial institutions. If we can answer any other questions you may have about our service, or if we can help you get started, please call us at 888-345-5509. We’re always happy to help! We appreciate you taking the time to reach out to us, and we hope you have a great day!
I’m 18 can I use consumer cellular ?
You can indeed! Our customers must be at least 18 years of age. If we can help you sign up, please give us a call at 888-345-5509. We will be happy to assist you! Thank you for taking the time to comment today!
Hello,
When I get to the end to check out, Will they let me know a different “Deposit” amount after running credit? I just don’t want to put my card information in, then be charged a different amount.
Thank you for asking, Chelsea. Once you’re ready to check out, you’ll see a “Total Due Today” which will include the price of your device. In addition, you’ll be charged sales tax if applicable once you confirm the order. We’re happy to assist you over the phone at 888-345-5509 if you have any other questions. We appreciate you taking the time to post today!
I would like to buy me and my daughter the iPhone 7 plus but I have bad credit. Would I be able to still buy me and my daughter the phone for the same amount?
Thanks for taking the time to post, Shamirah! We do offer EasyPay options for our iPhone models, and we’re happy to see if this option is available for you. Please give us a call at 888-345-5509, and we will be ready to assist you. We appreciate you posting, and we look forward to speaking with you!
I wanna get iPhone 8 Plus but have a bankruptcy on my credit history will that deny me on the easy pay option ? Thanks
Thank you for posting, Steve! We’re happy to review your options with you over the phone at 888-345-5509 if you like and provide you with more information on EasyPay. Thanks again for reaching out to us, and we look forward to speaking with you!
I would like to add a line for my 11 year old. Is there a way to block his smart phone from using cellular data?
Great question, CC. If you like, you can turn data off within the smartphone’s settings so that he would only be able to use Wi-Fi. We’re happy to talk with you more about this at 888-345-5509 if you like. Just give us a call at your convenience, and we can assist you with adding this device to your account. Thank you for posting, and we hope you have a great day!
I have bad credit. Would I still be able to get the Samsung note 8 for $50 with a plan?
Thanks for your question, Morgan. A credit check is required for service and will determine EasyPay eligibility. You can sign-up online and find out if you qualify for EasyPay at the end of the order process. If you have any other questions, please give us a call at 888-345-5509.
Is Consumer cellular for all ages ?
Great question, David! Our service is available to anyone over the age of 18. If you’re ready to get started, just give us a call at 888-345-5509 at your convenience. Thanks for posting!
My husband and I are both over 55 and AARP members. We’re thinking about switching to CC. If we add our college student son to our account, will we still get the AARP discounts?
Great question, Jean. You’ll definitely receive the discount as long as you or your husband are current AARP members. If you have any other questions we can answer, please don’t hesitate to call us at 888-345-5509. Thanks for posting!
How old do you have to be to be able to use consumer cellular?
Thank you for asking, Melaysha! Our customers must be 18 years or older. If you’re interested in our service, you can sign up on our website, at your local Target store, or we can help you over the phone at 888-345-5509. We appreciate you taking the time to learn more about us, and we hope to see you as a customer soon!
ok cool, thank you I have a question to ask you about EasyPay does require a credit check don’t have good credit?
Hi Anthony, the credit check does affect eligibility for our EasyPay program. If we’re not able to get you approved immediately, you may become eligible at a later date if you have active service and good payment history with us.
Can i get a plan if i owe a different phone company.
We appreciate the interest, Morgan. When signing up for our service, a credit check is processed. This is used to determine payment options available for service and equipment, and does not generally disqualify one from having our service.
On average, how much would it be to add 3 iPhones to your company! Unlimited talk and text! We currently have AT&T
Hi Jeff, if you have three lines of service with unlimited talk and text, the lowest cost would be $55.00 plus tax each month. The cost would increase depending on how much data you need and could go all the way up to $90.00 plus tax. You can review all of our plans online here.
I called concsumer cellular to switch my phone service to your company and I was told out of the 4 lines that I currently have on my account I would only be able to switch over 3 lines until I establish credit with your company and then I could add the 4th line later. I have excellent credit and I am confused why this has become an issure. I had called in prior to requesting the switch to ask questions and was quoted a price for 4 lines but was not told at that time that i would only be able to sign up for 3 lines in the beginning.
Hi Carolyn, thanks for reaching out to us. The number of lines on an account to start with can be based on the credit check that is run when the account is opened and past billing history as well. There is not a set number for the credit check but there are times when new customers do need to establish a good payment history with us before we can set up more lines or EasyPay options.
Hi, can my sister and I have the family plan if we live in different states?
Hi Laurie, you and your sister can be on the same family plan while living in different states.
how can i remove one of the lines on my account as it is no longer needed
Hi Dave, thanks for your question. You can have a line removed by giving us a call at 800-686-4460 or you can also chat with one our agents here.
My fiancé and I are both on CC – separate accounts. Can we combine on the family plan? Keeping our current numbers?
Hi Barbara, thanks for your question. We can definitely help to merge those accounts for you. Give us a call at 800-686-4460 and we would be happy to walk you through this process.
Can I get a total of 4 lines?
Hi Nancy, thanks for your interest! When first signing up for service, the max number of lines available is three, depending on the credit check that is run. If the account is eligible for it, you may be able to add all four lines when you first sign up over the phone. If not, then we need the account to be active with us for at least 50 days with a good payment history and we can reevaluate the account then for adding more lines.
I recently purchased a LIVELY Jitterbug smartphone to replace my wife’s LIVELY Jitterbug (non-smart) flip phone. I’m very happy with the new smart phone BUT not my wife. She wants her flip phone BACK. Consumer Cellular offers a family plan. If I buy another LIVELY Jitterbug flip phone, and switch over to Consumer Cellular, can I take advantage of having (2) phones on the same NEW Consumer account?
Thanks for reaching out, Richard. If you want to bring over a Lively phone to our service, it will need to be a VoLTE-capable, unlocked, and GSM-compatible phone. Because of this, I recommend checking their unlock policy. When you have the phone, you can check if it should be compatible here. Please keep in mind that we cannot guarantee compatibility for all phone models, but our agents will do all they can to resolve any problems.
Thank you for your advice. I’m very serious about my idea and I will do as you suggest. Thank You! Also… could you please explain (in ‘layman’s’ terms) what VoLTE and GSM means?…..if I bring both phones to my TARGET store, I’m hoping that the agents can do a complete changeover?
Hi, I would like to know if I can add international calling to Portugal and canada and what’s the cost.
Thank you,
Maria
Hi Maria, calls to Canada are included with our Unlimited Talk plan, and there is no per-minute charge. Calls to Portugal will range from $0.03 to $0.40 per minute.
If I get two lines on the family plan, do both the people have to be over 50
That’s a great question, Lynn. The only age requirement with our service is that the account holder must be at least 18 years or older.