Here’s the kind of news I love to share: we were thrilled last week to find out that we’d been ranked as “Highest in Customer Service among Non-Contract Wireless Providers” by the renowned marketing research firm J.D. Power.
The award from J.D. Power is especially meaningful as it recognizes how we treat our valued customers. It’s based directly on input customers like you who shared the opinion that we’re doing things the right way.
J.D. Power first began handing out its awards nearly 50 years ago. They provide unbiased ratings, based on extensive consumer survey data, which determine the best of the best in multiple industries. It sets a lofty benchmark for quality, and consequently is among the most prestigious awards any company can receive.
Here’s their description of how we were recognized:
“Consumer Cellular received the highest numerical score among 8 non-contract wireless providers in the J.D. Power 2016 Wireless Customer Care Full Service Study – Vol. 2., based on 2,543 total responses, measuring the perceptions and experiences of current customers who contacted their carrier’s customer care department within the past three months, surveyed January-June 2016.”
Customer satisfaction was tabulated on a 1,000-point scale. Consumer Cellular earned a score of 878—which was 88 points ahead of the next highest competitor! Overall, we were more than 100 points above the average score for the non-contract wireless providers included in the survey.
The study measured how well each carrier provided service across four customer contact channels: over the phone (automated and live contact), retail (such as our Target or Sears partners) and online through our website. Consumer Cellular performed well above the average score in all four channels, scoring especially high in the automated and live telephone representative categories.
What these results tell us is that you truly appreciate the knowledgeable and friendly help you receive from our 100% U.S. based customer care team, and the convenience of our online options. They also present us with the challenge of maintaining those high standards, and finding ways to delight you even more.
It’s always humbling to get such positive feedback. The recognition from J.D. Power comes after previous surveys by Nielsen Mobile Insights, PC Magazine, Consumer Reports, and Market Force Marketing Surveys that put us at the top of their own consumer ratings of wireless providers. Nothing speaks louder than the voice of our customers, and we deeply appreciate you taking the time to share how happy you are with our service.
As always, we want to do whatever it takes to provide you with unmatched value. You already know about our low prices, flexible cellphone plans, and reliable nationwide networks. We’re deeply honored that you’ve allowed us to add our customer experience to the list of things that make Consumer Cellular your best choice for wireless service.