We’re proud to announce that Consumer Cellular has been honored for the 8th consecutive time by J.D. Power as “#1 in Customer Service among Non-Contract Value Wireless Providers.”
The results are based on feedback from more than 12,000 customers across the nation who ranked wireless providers in 12 different customer care channels based on actual interactions with the company over the past six months. This includes categories like service over the phone, in-store, via online chat and email, through automated telephone systems, and more.
J.D. Power’s scoring system is based on a maximum total of 1,000 points. Consumer Cellular earned a score of 888, more than 100 points higher than our nearest competitor. The average score for all carriers included in the survey was 795.
Though best known for its automotive awards, J.D. Power studies provide quality benchmarks for multiple industries, including technology, utilities, financial services, and healthcare. They are based on independent, unbiased feedback from verified users of a company’s products and services, offering data driven insights that identify both what a company does well, and which areas of the customer experience require improvement.
Earning a J.D. Power award is a true mark of excellence in any industry. We’re delighted to receive this recognition, and remain committed to delivering our customers the very best customer service in the wireless industry.