CONSUMER CELLULAR EARNS 8TH CONSECUTIVE J.D. POWER AWARD

We’re proud to announce that Consumer Cellular has been honored for the 8th consecutive time by J.D. Power as “#1 in Customer Service among Non-Contract Value Wireless Providers.”

The results are based on feedback from more than 12,000 customers across the nation who ranked wireless providers in 12 different customer care channels based on actual interactions with the company over the past six months. This includes categories like service over the phone, in-store, via online chat and email, through automated telephone systems, and more.

J.D. Power’s scoring system is based on a maximum total of 1,000 points. Consumer Cellular earned a score of 888, more than 100 points higher than our nearest competitor. The average score for all carriers included in the survey was 795.

Though best known for its automotive awards, J.D. Power studies provide quality benchmarks for multiple industries, including technology, utilities, financial services, and healthcare. They are based on independent, unbiased feedback from verified users of a company’s products and services, offering data driven insights that identify both what a company does well, and which areas of the customer experience require improvement.

Earning a J.D. Power award is a true mark of excellence in any industry. We’re delighted to receive this recognition, and remain committed to delivering our customers the very best customer service in the wireless industry.

16 Thoughts on "CONSUMER CELLULAR EARNS 8TH CONSECUTIVE J.D. POWER AWARD"

  1. Tammy Adams says

    Consumer Cellular has the best employees ever.
    They go above and beyond to help a customer in any way. Thanks consumer Cellular you’re the best.

    reply to Tammy

    • Thomas Barton says

      Hi Tammy. I’m hoping to experience the great customer service you have described. I started the activation of a new line to my account last Monday (6/29/2020). It’s now 7/5/2020 and the new line still can’t receive calls. I have spent hours in the queue waiting to talk with a customer service agent 3 different times and the problem with porting my wife’s new line still hasn’t been resolved. I seem to be put in position between the two carriers to try and get the line ported. I need an agent to take responsibility to complete this porting.

      reply to Thomas

      • Nicole at Consumer Cellular says

        Hi Thomas, thank you for taking the time to post. I see that you were able to speak with our agents and get this resolved. I understand that the wait times can be frustrating, and I apologize for any of the inconvenience and appreciate your patience. This is something that we’re actively working to resolve for our customers as quickly as possible.

        reply to Nicole

  2. Dennis says

    Will iPhone 8 be restocked?

    reply to Dennis

    • Hi Dennis, thanks for your post. We’re waiting on Apple to actually send us more of that stock so we don’t know exactly when we’ll have more. What I would suggest is checking back on our website periodically as this will be the first place its posted once we have more in.

      reply to Jacob

  3. Ken says

    Ridiculous customer service support call wait times. There is always fifty to sixty people ahead of me on chat and when it finally gets down to less than ten, it times out! I just purchased a upgraded phone and it won’t activate. Great customer support? I don”t think so.

    reply to Ken

    • Nicole at Consumer Cellular says

      Hi Ken, we definitely understand that the wait times can be frustrating and we’re diligently working to get that addressed as quickly as possible. I see that you were able to chat with one of our agents about your service. If you need any further assistance, then you’re welcome to call us back at 888-345-5509 or chat with us here.

      reply to Nicole

  4. stanley zirkle says

    I recently acquired AARP and was wondering if having AARP allows for a small discoumt

    reply to stanley

    • Nicole at Consumer Cellular says

      That’s a great question, Stanley! As an AARP member, you’ll receive a 5% discount off your monthly fees and usage charges, plus a 30% discount on select accessories. You’ll also receive an extended satisfaction guarantee of 45 days or 500 MB of data usage, whichever comes first.

      We were able to get this added to your account, so you’ll see the discount on your next invoice. If you have any questions, feel free to give our friendly customer service team a call at 888-345-5509 or chat with us here.

      reply to Nicole

  5. Carla Allen says

    After reading many of the comments on here, I am ashamed of my fellow humans. The people who are trying to do their best to answer your calls are just humans. They are not machines you can put a dime in and get a dial tone. Geez, lighten up. Since every person has a cell phone stuck to their ear these days, don’t ya think the amount if help calls would understandably be astronomical? Let’s give these hard working people a break. I think they must have surpassed the Air Traffic Controllers as the worst job to have. I have waited extended periods of time but I try to consider that this support person is giving assistance to someone else, so I just chill out until they get to me. Wow people calm down. I still think cell phones is one of the worst things to happen, reading through these comments on here and it confirms that to me. I am sorry that I read how rude people are. It makes me feel very ill on my stomach to tead this stuff.

    reply to Carla

  6. Richard Keen says

    I think your company is becoming one of the best bargains in the cell industry. With the best service and outstanding value. Raising your data plan twice in one year, without a price increase is fantastic. Some of us old guys do like to serf the web BTW the Moto G7 I ordered from you is a great phone. Thanks for everything. A customer for life.

    reply to Richard

  7. Allan Owen says

    No phone service. What’s up???

    reply to Allan

    • Nicole at Consumer Cellular says

      Hi Allan, thank you for taking the time to post. Some of our customers experienced a network outage affecting calling and texting on 6/15/2020. As soon as the outage was identified we worked with our carriers to resolve it as immediately as possible. We sincerely apologize for the frustration and inconvenience.

      If you’re still having trouble with service after turning your phone off and back on, I recommend giving us a call at 888-345-5509 or starting a live chat with us here

      reply to Nicole

  8. Susan D Collins says

    I just want to say that I APPRECIATE that for the way a phone number that I don’t recognize or I don’t want to answer comes up SCAM LIKELY!! There is so much deception and scams anymore, that a heads up is great. And most times, the incoming call doesn’t leave a message, so I am glad that I don’t answer.

    reply to Susan

  9. Penny Catalano says

    Are you getting any more Motorola G7 Power or will it be upgraded. I was going to get 2 but I saw they were out of stock.

    reply to Penny

    • Hi Penny, thanks for your post. We’re not sure if, or when, we will have more of the Motorola G7 Power as we’re waiting on them to send us more stock. If we do get more though, it would be posted to our website first so I would recommend checking back often on that.

      reply to Jacob

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