We’re proud to announce that Consumer Cellular has been honored for the 8th consecutive time by J.D. Power as “#1 in Customer Service among Non-Contract Value Wireless Providers.”
The results are based on feedback from more than 12,000 customers across the nation who ranked wireless providers in 12 different customer care channels based on actual interactions with the company over the past six months. This includes categories like service over the phone, in-store, via online chat and email, through automated telephone systems, and more.
J.D. Power’s scoring system is based on a maximum total of 1,000 points. Consumer Cellular earned a score of 888, more than 100 points higher than our nearest competitor. The average score for all carriers included in the survey was 795.
Though best known for its automotive awards, J.D. Power studies provide quality benchmarks for multiple industries, including technology, utilities, financial services, and healthcare. They are based on independent, unbiased feedback from verified users of a company’s products and services, offering data driven insights that identify both what a company does well, and which areas of the customer experience require improvement.
Earning a J.D. Power award is a true mark of excellence in any industry. We’re delighted to receive this recognition, and remain committed to delivering our customers the very best customer service in the wireless industry.
Consumer Cellular has the best employees ever.
They go above and beyond to help a customer in any way. Thanks consumer Cellular you’re the best.
Hi Tammy. I’m hoping to experience the great customer service you have described. I started the activation of a new line to my account last Monday (6/29/2020). It’s now 7/5/2020 and the new line still can’t receive calls. I have spent hours in the queue waiting to talk with a customer service agent 3 different times and the problem with porting my wife’s new line still hasn’t been resolved. I seem to be put in position between the two carriers to try and get the line ported. I need an agent to take responsibility to complete this porting.
Hi Thomas, thank you for taking the time to post. I see that you were able to speak with our agents and get this resolved. I understand that the wait times can be frustrating, and I apologize for any of the inconvenience and appreciate your patience. This is something that we’re actively working to resolve for our customers as quickly as possible.
Will iPhone 8 be restocked?
Hi Dennis, thanks for your post. We’re waiting on Apple to actually send us more of that stock so we don’t know exactly when we’ll have more. What I would suggest is checking back on our website periodically as this will be the first place its posted once we have more in.
Ridiculous customer service support call wait times. There is always fifty to sixty people ahead of me on chat and when it finally gets down to less than ten, it times out! I just purchased a upgraded phone and it won’t activate. Great customer support? I don”t think so.
Hi Ken, we definitely understand that the wait times can be frustrating and we’re diligently working to get that addressed as quickly as possible. I see that you were able to chat with one of our agents about your service. If you need any further assistance, then you’re welcome to call us back at 888-345-5509 or chat with us here.
I recently acquired AARP and was wondering if having AARP allows for a small discoumt
That’s a great question, Stanley! As an AARP member, you’ll receive a 5% discount off your monthly fees and usage charges, plus a 30% discount on select accessories. You’ll also receive an extended satisfaction guarantee of 45 days or 500 MB of data usage, whichever comes first.
We were able to get this added to your account, so you’ll see the discount on your next invoice. If you have any questions, feel free to give our friendly customer service team a call at 888-345-5509 or chat with us here.
After reading many of the comments on here, I am ashamed of my fellow humans. The people who are trying to do their best to answer your calls are just humans. They are not machines you can put a dime in and get a dial tone. Geez, lighten up. Since every person has a cell phone stuck to their ear these days, don’t ya think the amount if help calls would understandably be astronomical? Let’s give these hard working people a break. I think they must have surpassed the Air Traffic Controllers as the worst job to have. I have waited extended periods of time but I try to consider that this support person is giving assistance to someone else, so I just chill out until they get to me. Wow people calm down. I still think cell phones is one of the worst things to happen, reading through these comments on here and it confirms that to me. I am sorry that I read how rude people are. It makes me feel very ill on my stomach to tead this stuff.
I think your company is becoming one of the best bargains in the cell industry. With the best service and outstanding value. Raising your data plan twice in one year, without a price increase is fantastic. Some of us old guys do like to serf the web BTW the Moto G7 I ordered from you is a great phone. Thanks for everything. A customer for life.
No phone service. What’s up???
Hi Allan, thank you for taking the time to post. Some of our customers experienced a network outage affecting calling and texting on 6/15/2020. As soon as the outage was identified we worked with our carriers to resolve it as immediately as possible. We sincerely apologize for the frustration and inconvenience.
If you’re still having trouble with service after turning your phone off and back on, I recommend giving us a call at 888-345-5509 or starting a live chat with us here
I just want to say that I APPRECIATE that for the way a phone number that I don’t recognize or I don’t want to answer comes up SCAM LIKELY!! There is so much deception and scams anymore, that a heads up is great. And most times, the incoming call doesn’t leave a message, so I am glad that I don’t answer.
Are you getting any more Motorola G7 Power or will it be upgraded. I was going to get 2 but I saw they were out of stock.
Hi Penny, thanks for your post. We’re not sure if, or when, we will have more of the Motorola G7 Power as we’re waiting on them to send us more stock. If we do get more though, it would be posted to our website first so I would recommend checking back often on that.
I Strongly urge CC to support wearables like the Apple Watch as SOON AS YOU CAN!
With Covid forcing us out of the gym, all of us ,including seniors, could greatly benefit with monitoring our daily walks and bike rides AND be connected to LTE at the same time. The Watch would enhance the safety of these activities.
I wanted Apple Watch 2 months ago but am stuck because I don’t want to leave CC.
Is Apple Watch coming soon? An extra $10/mo would be worth it.
Thank you for the feedback, Lynn. We don’t currently have any plans to offer support for the cellular function of the Apple Watches because they require the use of an eSIM which is only available through a small number of carriers. However, the Bluetooth functionality will still be compatible with iPhones on our service.
When will CC offer Apple Watch LTE?
In this Covid 19 climate, we can’t safely workout at the gym and are outside more (running, biking, walking). A wearable with LTE would provide safety features for ALL including SENIORS.
I think most would gladly pay a $10 monthly fee for the added safety and coverage.
Hi Lynn, because we don’t have compatibility with eSIMs on our service, we don’t currently have plans to offer service for the cellular function of the Apple Watches. We definitely appreciate the feedback, though, and I’ll be sure to pass it along.
I’ve been waiting for the live chat to open since 7am CST. It was due to open at 8am CST. Still unavailable at 8:20am? I’ve been trying to wait on my upgrade to be activated. I cannot call because there is no land line.
Hi Melinda, I apologize if there was any confusion about our chat hours. Our chat team is available 7 days a week from 7:00 AM to 5:00 PM Pacific time.
I am wondering if there are any plans to offer the convenience of setting up a future payment. I would really appreciate that option. As it is I have to remember to go in on the actual due date when it doesn’t work out with my budget to pay early. Thanks!
Hi Sandy, thanks for your suggestion. We don’t have the option to set up a payment for the future, but we can sign you up for autopay if that would make it easier and your card on file would be charged on the actual due date for your invoice.
I went to target today and tried to sign up for consumer cellular. The said I would have to call consumer cellular to sign up. This is not what they advertised. What else do they lie about.
Hi Lynn, thanks for your post. Some of our Targets are not currently able to sign customers up while they are working to train their teams to best assist with this aspect of their store. I apologize for the inconvenience that this causes though. You can give us a call though to set up service and we’d be happy to help you with that process.
As a CC customer, I’m frustrated because I can’t reply to or send a text with more then 10 people. It appears to be an issue with AT&T. So, can I switch carriers? Is that an option? I don’t know if CC has any influence over AT&T, but I would certainly appreciate any assistance on this situation.
Hi Sherie, thanks for your post. At this time, both of our networks, AT&T and T-Mobile, have a cap for group messaging which is the 10 people mentioned in your post. If you’d like to have more people than this is in a message, we’d recommend using a messaging application to ensure that the message is going to all of the recipients.
I would like to return my phone and get a new one. Who can I contact about returns? I’ve been on hold with Consumer Cellular (888-345-5509) for at least 20 minutes
Thank you for posting, Winnette. I see that you were able to discuss this with one of our agents. If you need help with anything else, please let us know.