CONSUMER CELLULAR EARNS 10TH CONSECUTIVE J.D. POWER AWARD

We’re proud of our reputation for providing the best customer service experience in the wireless industry. In fact, we have proof that our service truly earns a “10”!

Consumer Cellular has been honored for the 10th consecutive time by J.D. Power as “#1 in Customer Service among Wireless Value MVNOs.” “MVNO” is another way of saying, “wireless provider”—it’s the industry designation for a cellular company that provides service on one or more of the major nationwide wireless networks.

Results are based on feedback to a J.D. Power study from more than 13,000 customers across the nation, fielded from July through December 2020. The respondents ranked wireless providers for quality in 6 different customer care channels: store service; phone service; website service; app service; social media service; and text service.

J.D. Power’s scoring system is based on a maximum total of 1,000 points. Consumer Cellular earned a score of 871, the highest score earned by any provider in any of the 3 categories in the study. The average score for all wireless carriers was 812.

Though best known for its automotive awards, J.D. Power studies provide quality benchmarks for multiple industries, including technology, utilities, financial services, and healthcare. They are based on independent, unbiased feedback from verified users of a company’s products and services, offering data driven insights that identify both what a company does well, and which areas of the customer experience require improvement. It’s a true mark of excellence to receive even a single J.D. Power award. To have now received 10 in a row is both humbling and thrilling. But we never rest on our laurels: we remain committed to delighting our customers, and are already working hard in our pursuit of award number eleven!

14 Thoughts on "CONSUMER CELLULAR EARNS 10TH CONSECUTIVE J.D. POWER AWARD"

  1. Brandi Burrows says

    Want to get a 411 number on a freind in text me. Name is Terri Fourtweety please can or help me to get my freinds number please?

    reply to Brandi

  2. Peter Harvender says

    I can’t believe you have ANY customers. $162 is cheapest phone. Total ripoff!!

    reply to Peter

    • Hi Peter, thanks for your post. We do actually offer phones under this price point, keep in mind though that the sales cost will increase based on the sales tax for your area. If you’d like, you can view all of our phones on our website here to see if there is a phone that better fits your budget.

      reply to Jacob

  3. Charles De Boeser says

    I see a private equity firm has taken over Consumer Cellular. While I look forward to the same high quality customer service and prices for equipment, I have read about private equity firms interested only in the bottom line and will do what’s necessary in their eyes to increase that bottom line at the cost of lost jobs, a decline in customer service, and increased prices for service. I do hope that is not the case with this particular acquisition.

    reply to Charles

    • Nicole at Consumer Cellular says

      I understand your concern, Charles. However, we are confident in our partnership with GTCR. As always, our focus is our customers and continuing to offer the same great service you’ve come to expect, and this is GTCR’s priority as well.

      reply to Nicole

  4. Woody says

    Charles: I share your concern. Venture capital firms buy companies that to them are undervalued. Maximizing profits can only be achieved by increasing the customer base, reducing headcount, and/or increasing prices. Directv is a good comparison: AT&T purchased; prices increased, customer service declined, and subscribers left.

    reply to Woody

    • Hi Woody, I understand that change can be daunting at times and we appreciate you reaching out with your concerns. We are confident in our partnership with GTCR. While our prior leadership team has transitioned out of day-to-day activities, they are still part of the board and will be advisors to those taking their place. Our priority is still our customers, and GTCR has made it clear that is their priority as well, and they don’t intend to mess with the good things we already have in place.

      reply to Jacob

  5. Randy says

    My issue is not customer service, that is great. The actual cell service is the problem. Only get some texts, and no calls at all where I work. I have an ATT tower in sight when these fails happen. Never had these issues with the previous service. I guess saving some money wasn’t really worth it.

    reply to Randy

  6. Robert W Cameron says

    What security software do you recommend for my Samsung Galaxy S7?

    reply to Robert

    • Hi Robert, thanks for your question! Because we don’t partner with any security software applications, we can’t suggest one for your phone. We’d recommend checking online to see if there is one that best fits your needs and then download it if you’d like to use it.

      reply to Jacob

  7. Sally Ann Smith says

    My sister and I drove an hour to go to the Target in Big Flats NY on Tues. to get new smartphones. We approached the phone department and saw a sign “Sorry We Missed You”. We looked at each other in disbelief. There were two Target employees working in the area so we asked them about the Cellular Tech and they said she only works Thurs.-Sun. and that there was no one who could help us. WHAT A WAY TO DO BUSINESS!!!

    reply to Sally

    • Hi Sally Ann, thank you for your post. The Target Cellular team, while they do help us with our products, are not employed through us directly. We don’t have access to their schedules, nor can we change them. I do appreciate you letting us know about this experience though and we have passed along your concerns to the appropriate department. If you’d like, you can always order a phone by giving us a call at 800-686-4460 and we can place that order for you, or you can also go online to your account here and place the order there.

      reply to Jacob

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