Your smartphone phone arrives with default apps, the preloaded software that springs into action whenever a specific task needs doing. Click an image you’ve just received over email, for example, and it opens in your default image viewer. Follow a web link someone sends you, and your default web browser opens up.

But here’s the thing about default settings—you don’t have to settle for them. Not every iPhone owner wants to use Safari for their web browser; not every Android user prefers Gmail for their email app. If you prefer other apps to the ones that Android or Apple provides—maybe with different features that just generally suit you better—you can swap in those instead.

Customizing smartphone default settings creates a more personalized and user-friendly experience. You get your preferred software up and running faster, and that can save you a substantial amount of time each day. Here’s how to do it.


Android smartphones give you plenty of control over which apps are set as the defaults. The exact menus and screens may vary depending on which manufacturer made your phone, but the steps to change your settings will be pretty much the same.

On the latest version of Android, you need to open up the Settings app, then choose Apps & notifications, then Advanced, then Default apps. All the available categories, like browser and SMS, are listed.

To change a default, just tap on the category, and make a new choice. Only the apps specifically designed to handle that category of app or task are listed.

You can also go into a specific app from the Apps & notifications screen, then tap Advanced and Open by default, to choose the types of files and links that a particular app is set to handle.


For many years, iPhone owners were limited to using Apple’s proprietary software apps. But with the release of iOS 14, Apple has finally added an option letting users change the default apps for email and web browsing.  That means you can use Gmail or Google Chrome—or any other app of your choice—instead of Safari and Apple Mail. 

To make this switch, open Settings on your iPhone. Scroll down until you find the app you want to use. For example, find Google Chrome if you want it to be your main browser, or Outlook if you want to use it as your email app and tap it. Select the appropriate option, either Default Browser App or Default Email App. Pick from the list of available apps on the next screen, then back out of settings.  It’s that simple! With a new default app set, anytime you click a link, your preferred browser will open. Or whenever you tap an email address, your favorite email app will launch.


  1. Betty says

    I lost the icon for consumer cellular on my home page. How do I retrieve it?

    reply to Betty

    • Nicole at Consumer Cellular says

      Hi Betty, if the My Consumer Cellular app was deleted on accident, you can download it by going to the App Store on iPhone or Play Store on Android. If you need any further assistance, you can give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  2. Dean says

    Sure wish you offered a day to only chip for my iPad like Google Fi does. I don’t use it much but sometimes it’s useful. And paying the whole monthly charge just to get a little data is too much.

    reply to Dean

  3. Trevor E Arnberg says

    I have no phone number I have a email adress to get started but it wont let me enter it

    reply to Trevor

  4. Ellen Shellhorn says

    Seeking for info about the flip phone. Can I get videos on it?

    reply to Ellen

  5. claire A levine says

    When I make a call, the person at the other end can’t hear me but I can hear them. What do I do?

    reply to claire

  6. Paul says

    My voicemail never has worked with CC. Do you have a app I can download? I’d rather not use a paid for service for something that should work right out of the box.

    reply to Paul

    • Hi Paul, thank you for your post. That’s definitely frustrating and I’m sorry to hear about that trouble. Because we’re not partnered with any apps, we can’t suggest one for you to use. However, we’d be happy to continue troubleshooting this issue with you further. Give us a call at 888-548-6490 or chat with one of our agents here for further assistance.

      reply to Jacob

  7. Sparky says

    Good learning experience I am not at all good at new tech stuff or even older tech stuff

    reply to Sparky

  8. Sparky says

    Good learning experience I am not at all good at new tech stuff or even older tech stuff I have a lot of trouble getting around web sites and doing basic things on I phone and pc computer

    reply to Sparky

  9. larry dillon says

    You sell phones. You sell chargers. Why don’t you sell Otter Boxes for your phones. Smart phones need the added protection of an Otter Box. Had to order a new box for the phone we just received. Previous phone was damaged. Could not get the correct box for that phone and I’m still waiting on delivery of an Otter Box for the current replacement phone. You sell a full array of smart phones and no Otter Boxes.

    reply to larry

    • Nicole at Consumer Cellular says

      Thank you for taking the time to post, Larry. We don’t have a partnership with Otterbox so we don’t sell their products, but we appreciate your feedback and will pass it along. In the meantime, we do offer a flex gel case for our smartphones and you can order it by calling us at 888-345-5509 or logging into your account here.

      reply to Nicole

  10. Mike Jobbins says

    POTENTIAL customer here …
    I know android phones come with default apps installed.

    reply to Mike

    • Nicole at Consumer Cellular says

      Great question, Mike. We don’t make any changes to the pre-installed apps installed by the manufacturer to make them able to be deleted.

      reply to Nicole

  11. Wanda Carver says

    I have problems with my Apple ID. When I put in my email address, it says that one is no longer available and says I have to use another. I don’t want to have to get a new email every time I get a new phone. I can’t add anything because I can’t buy anything in the store unless I set it up with a new email.

    reply to Wanda

  12. Lorrie says

    I am unable to retrieve my voice mail messages. I do not know my password to do this. Help.

    reply to Lorrie

  13. Lorrie says

    When I press contact, it says favorite, thereby unable to add contact like the video instructs. Help.

    reply to Lorrie

  14. Don says

    Why is it that I pay for internet connection, but when I’m away from home it never works? this has been going on for four years now.

    reply to Don

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