For the important cellphone basics of calling and texting, the straightforward flip phone is still a terrific way to go. Our new Consumer Cellular Link II flip phone delivers a convenient and economical option for staying connected, with ease. And it can be yours for just $30!
As a simple solution for yourself or a loved one, the Link II does it all. Dual microphone noise suppression adds true sound clarity to calls, and texts are easy to compose on the bright 2.8” screen. There’s also a 1.7” front screen to quickly identify incoming callers or read texts.
A built-in 2MP camera and 720p HD video capture and playback let you take and share plenty of photos and videos, plus you can experience hands-free convenience with its Bluetooth connectivity.
Since it’s lightweight (just 4.5 ounces) and compact (a mere 4.37” height), the Link II makes a perfect portable travel companion. Yet it’s definitely not a lightweight in the power department, with a 1,600mAh battery delivering a dependable 14 hours of talk time.
Whether as a primary cellphone for yourself or a loved one, or as an emergency device for your home or car, you’ll be delighted with the features and value the Consumer Cellular Link II flip phone offers. Get yours today for only $30, online or by calling customer service at (888) 345-5509.
Thank u
My Dad is in a nursing home and has a hard time with his doro. Because the volume button is where he holds the phone and closes it. Although it is a simple phone, he only knows how to call me by pressing his contact. Would this phone have the volume button in the same area?
Hi Alicia, thanks for your question! The Consumer Celluar Link II’s volume buttons are actually on the right-hand edge of the phone so they would be in that spot where he could press them when holding the phone.
How do I find out how many payments are left on my phone? Why don’t you show that on my account?
Hi Robert, thanks for your question! Your EasyPay plan currently has nine payments left before it’s paid off in full. I’d be happy to pass along your suggestion regarding the online account though and seeing the number of payments left for those plans being listed. In the meantime, if you view your billing page, the grey squares you see under your EasyPay plan heading are the number of payments left towards the phone.
Interesting
If I come over from Verizon (flip phone and minute plan) how do I transfer my data from my current phone? Assuming contactless transaction?
Hi Charles, thanks for your interest! To move your information from your old flip phone to the new flip phone, you can use a memory SD card if there is a slot for it in your old phone and that will transfer your photos and contacts. You can use the new SIM card in the old phone to save contacts to move to the new phone as another option as well.
Jacob at Consumer Cellular: You responded to Alicia saying the volume controls were on the part of the phone that flips up. Clearly looking at the above picture of the phone, controls are on bottom of phone on the right side of the phone. Watched videos Making and Receiving Calls and Exterior Overview. One video says that volume control is on right side, the other video says it is on left side. The 2 videos are using 2 different phones, the keypads are different. I am really interested in this phone, but would like to resolve these issues. I bought a Doro flip phone a few months ago and do not like it. I really think it needs to be sent back and replaced. It does some really strange things at times. I cannot be without a phone so I put up with its oddities.
Hi Karleen, thanks for your post, you are correct! The manual has them labeled in a way that had me fooled, thanks for pointing that out! With the volume buttons, looking at the phone from the front, it looks like right-hand edge of the device.
Can this phone be turned ‘off and on’ when used so it doesn’t need to be plugged in to charger except when notified battery need charging?
Hi Bill, thank you for your question. The phone can be turned off when not in use, but keep in mind there won’t be any calls or texts that come through while it’s turned off.
I was told I needed to upgrade my current flip phone due to the 5G change over was taking effect by the end of this week and my flip phone will no longer work to make calls. I use my phone for only placing phone calls and nothing more, is this correct that I need to upgrade my flip phone? The phone I am using now looks exactly like the flip phone “Link II”. Is this true or was the representative simply trying to upsell me under the guise of facilities upgrading to 5 G. On AT&T website it shows that going into effect in February 2022 AND have yet to notice a difference if it has already gone into effect (my merely making phone calls hasn’t changed).
Hi David, thanks for your post. We do recommend you upgrading your phone as soon as possible. While AT&T’s website may say one thing, it can change at any time without advanced notice which is why we’re trying to get our customers changed over as soon as possible to avoid losing service at all.
I purchased the Link II yesterday and have two question about texting. First how do you insert Periods, question marks etc? Also, how do you capitalize letters in a text?
Hi Michael, great questions! To capitalize a letter, you will press the pound (#) button. To add a period, question mark, etc. you’ll press the asterisk (*) button. If you have any other questions, give us a call at 800-686-4460 or chat with us here and we’d be happy to walk you through it.
Is there any type of cases with belt clip for the Link ll phone?
Hi Cindy, thanks for your question. Our case option for the Consumer Cellular Link II does have a clip that you can connect to a belt. You can find more information on this by going online to our website here
I am interested in what plan you offer for service. I am looking for a plan that I can buy a block of minutes and use them whenever I choose, and don’t expire.
And I assume there is a monthly connection cost, if so what is that.
I am looking for a plan that will have minimum voice usage only so it an be used when away from home.
Hi Betty, thank you for your interest! We’re not a prepaid service, so there is a monthly fee for service. Your minutes don’t expire, but your plan starts over each month for you. The costs for service will depend on the exact plan option that is selected. If you’d like, you can view all of our plan options by going here.
How do I text numbers on my flip phone
Hi Sandpiper, thanks for your question! To text someone on the Link II, you will go from the home screen, press the Right Soft Key or select Menu > Messages. On the Messages screen, select Options > New message. In the To field, add recipients: With the keypad, enter the recipient’s number or the contact name. If the phone suggests matching contacts, select one to add it. Press the OK Key to select recipients from your Contacts.
If i get this phone can i keep my phone number ?
Thanks for your interest in our service, Patty! As long as the number remains active with the current provider during the transfer process, you can switch it over. We will also need the current account number, PIN number if there is one, billing address, and the account holder’s first and last name to submit to your current provider so that they will release the number to us so we would recommend having a bill readily available for this process.
Just started using the the Link II, and can’t get the letter to capital by using the *
key….help. And how do II get the numbers in the text….its not with the * or # key…help
Hi Tina, thanks for your question. Checking on the manual, the pound button (#) is what gives you the capitalized letter. If you press and hold down on that button you can change the input mode to select a capital letter as well.
I have a new LINK II. I don’t know how to get a letter to print when I push a button. I only get a number. I would also like to know how to stop annoying calls from the same area code which I get about 10 times a day.
Hi Ann, thanks for your questions! If you’re typing out a message or a contact name, you can hold the pound (#) button down and then select the input method there. Unfortunately, the phone does not have a way to block calls from coming in, and we do not have a feature to enable to filter those calls for you. You can block numbers though by going into Settings → Call Settings → Blocked Numbers → Input a number → Add the number you wish to block and press Block (it will now show under “Blocked Numbers”).
Hi, I would like to know how to disable the underline with each letter I text, it really slows me down, and it’s annoying. It’s the one thing I don’t like on this phone. Thanks
Hi Faye, thanks for your post! We’re not able to disable the underline that is there while you’re selecting a letter as this is a place marker. If it’s there after the word is done, you would want to press and hold down on the pound (#) button to change your input method.
I recently purchased a Link II to replace my Doro, which is no longer available. Both are flip phones because I am only interested in making and receiving calls and texts. Doro suited my needs perfectly. I was very surprised at how difficult it is to get directions on very basic and essential features for texting such as typing numbers and capital letters for the Link II. It is very apparent from this column, that many other Link II owners have the same issues. After scouring the info enclosed with the Link II, spending way too much time on your videos and on line info and even googling the process, I was still unable to perform these functions. Finally I called customer service for help and was able to get information. This was an unnecessarily difficult hunt for a feature which is so basic to texting.
Hi Sue, I’m sorry to hear about the trouble this phone has caused and we appreciate the time you’ve taken to give us that feedback. I have gone ahead and passed along your concerns and feedback regarding the phone along to the appropriate department so we can look into it going forward. Thanks!
Why did you remove the phone reviews? It helped me with the upgrading process.
Hi RY, thanks for your question! The reviews were removed as part of the website upgrades. We appreciate your feedback on this though and have passed it along to the appropriate department as something to look into for the future. Thanks!
Hi there, is this considered a 3G phone? Or is it a 4G phone?
Great question, Brian! The Consumer Cellular Link phone is a VoLTE capable phone and would operate on the LTE network.
Recently ordered a new phone, paid what was required, was told it would ship in a day, receive it in 3 to 5 days. After day 6 I called customer service to find out where the phone was. It hadn’t shipped because they needed to verify my information. No call, no email just waiting for me to contact them. Poor customer service CC. Curious, how long would I have had to wait to hear from you? Week, 2 weeks, a month, a year? You had no problem taking my money without verifying my information, which by the way was up to date
Hi Michelle, thanks for your post. I’m sorry to hear about this trouble that took place with your order. We appreciate you letting us know about this so that we can look into this and get it sent up to the appropriate department for going forward though. Thanks!
what is the monthly price for this phone and can it be sent to me? Can this camera take pictures?
We appreciate your interest in our service, Jan! The cost for service is going to depend on the exact plan you select for your account. You can take a look at our options by going to our website here.
how many contacts will my phone hold?
Hi Missy, thanks for your question! We don’t have an exact number for contacts the phone can hold in the phone, this will vary depending on other things such as photos in the device. But it can hold a good amount.
I am thinking about ordering this phone for my husband who has extremely poor vision. Can the flip phone be answered simply by opening the phone when it rings or does a button have to be pushed to answer? Also will just closing the phone end a call.
Hi Karen, thanks for your interest! You can answer the phone just by flipping it open, but you need to set the phone up to do that in settings under Call Settings. We can walk you through that though if you give us a call at 800-686-4460 or chat with us here.
How do I get to the sms on my phone?
Hi Grace, thanks for your question! You can find the texting for your phone by tapping on the icon that’s a blue circle with the white text bubble in it. It should be towards the bottom on the screen where the blue phone icon is and your contact button is as well. If it’s not there, you can also find it as messages/messaging by viewing all of your apps.
Some of your answers were inadequate. Respectfully, I get the impression that the person answering the questions has never used the Link II phone. At this time have the problems pointed out by these questions been taken care of? have the Link II phone operating instructions an the tutorials been corrected? This has been a problem in the past and as a result I, for one, have stopped using your devices.
Jeff Fernald
Thank you for the feedback, Jeff. I’ve reviewed the questions we’ve received about the Consumer Cellular Link II on this blog post, as well as the information provided in the manual and videos available on our website here. The information detailed in the manual and videos on that page is accurate, and all of the answers to the questions we’ve received can be found there. A search function is also available within the manual by pressing “Ctrl+F” when on a PC. We appreciate the concern and thank you for reaching out.
how do i make capital letters when i text it only works at the beginning of a sentence
Hi Janet, thanks for your question! You can press the pound (#) button on the Link II and capitalize a letter that is not at the beginning of the sentence.
Currently I have the link ll cell phone. In the past I have had the Doro phone from Consumer Cellular. I loved my Doro phone. The Link ll does the job of calls and texts but is more difficult than the Doro ever was. Will Consumer Cellular ever bring back the Doro phone because I would definitely buy one.
Hi Deborah, thanks for your feedback on that! We don’t know if or when we will have a new Doro device available. If it is something that we end up carrying in the future, it would be posted on our website first so we recommend checking back there periodically for updates. If you have any questions or trouble with texting just let us know and we’d be happy to help. Give us a call at 800-686-4460 or you can also chat with us here for further assistance.
I just purchased a Link II, mainly because I wanted to block spam calls which I understand, it has that capability. Can I tell it to block all “robo” calls, or do I have to figure out which incoming calls are spam and which are not: sometimes I get calls I want from people who aren’t in my contacts. Thank you!
Thank you for taking the time to post, Diane. I apologize if there was some confusion about the call blocking feature on the Link II. This device is not able to block spam calls; it is only able to block numbers that you specifically tell it to block.
Hi, I am a current customer and have had two Doros so far both of them had serious keypad problems that could not be resolved.
I am thinking about a Linkll but it looks a lot like a doro, Is it made by doro, will it still be usable when everyone goes to 5g ? THANKS FOR YOUR REPLY,
JERRY
Great question, Gerald. The Consumer Cellular Link II is manufactured by ZTE, and it will continue to work with the ongoing network changes. It isn’t compatible with 5G, but it will still work on our service.
Hi, is there a way on the link II to use speech to text?
Hi Jen, thanks for your question! The Consumer Cellular Link II doesn’t have the speech-to-text option, unfortunately.
How do I update the software on the Link flip phone?
It says something about copying package from sd card. Can you provide a link to the update package.
Hi Brenden, thank you for your question! We don’t have an update for the software on the Link phone. All updates for phones are files that the phone downloads, so the phone is looking for an update from the SD card, but there are none for that phone from the network.
I have an elderly lady next door who is having trouble with her celluar phone as she claims when she calls someone she gets “this person is not taking calls” I believe she is taking too long to push the phone numbers in (she wont use her phone book with names already on there) she insist she likes doing it her way but, she is having trouble connecting calls….could she be taking too long to dial the number? And that is why it wont connect?
Hi Julia, thanks for your post! I’m sorry to hear about the trouble your neighbor has been having with service. Generally, if she is getting that error it’s attached to the other line and their service. We’d still be happy to take a look into this with her though to make sure it’s working properly. Have her give us a call at 800-686-4460 or chat with us here.
There is a shortcut for inserting digits when texting on the Link II. Instead of the idiotic # menu, just hold the key until the digit pops up.
Is there such a shortcut for capitalizing letters?
I like the phone and service, but using menus for punctuation and capitalization is a major weakness.
Thank you for your time and help.
Thank you for posting, James. If you want to capitalize a letter, then that will require changing the input mode by holding “#”. When it is either “Abc” or “T12 Abc”, then the next letter will be capitalized and then it will go back to lower case. There are several input modes available: “abc” is all lowercase, “Abc” capitalizes the first letter, and “ABC” is all uppercase.
when i make a call if the number is in mobile mode it will go to voicemail how do i change this to use wifi only
Hi Alicia, thanks for your question! The Consumer Cellular Link II doesn’t have access to WiFi calling as a feature. If you’re having any trouble with service, definitely give us a call at 800-686-4460 or chat with one of our agents here for assistance.
I recently received an email offering the new consumer cellular link 11 to replace an old doro which is going out of date. I have not received the new phone yet, I understand that. I want to know how to transfer numbers from my old phone to the new link 11 phone when I get it. Please explain in easy terms. If needed to purchase something to complete transfer, please describe and inform how to get such products. Thank you, Sandra
Hi Sandra, thanks for your question! With these phones, your options are to use a SIM card to save your contacts to and then move it back to the new phone, use a memory SD card that can swap over contacts and photos, or use a Bluetooth connection to swap that information. Give us a call at from a different phone at 800-686-4460 or chat with us here
I don’t know if this was addressed, but Android no longer allows contacts to be ported TO the SIM card. User has to save contacts to a .vcf file and then download it to the Link II download folder (I never figured out how to find its SD card, sorry).
Hi eRandall, that is correct depending on the device and operating system. Also, most phones don’t come with a micro SD memory card, as it is a separate accessory. You can purchase one from us, or find one for purchase at any store that sells electronics accessories.
We received this as a replacement for my husband’s
Doro phone. We realize this had to be done but are very disappointed in the font size. My husband has macular degeneration and can no longer read the contacts list without getting a magnifying glass. This will be very inconvenient especially when he is away from home. I have adjusted the size as large as possible and made the contrast high, but it still is not good. I am sure many of your senior customers will have the same problem.
Thank you for taking the time to share your feedback about the Consumer Cellular Link II, Kay. We appreciate it and will pass it along.
Please tell me how to get my pictures from my phone to my computer. When I had the Doro all I had to do was connect the cable from the phone to the pc and it happened. When I try now, no matter which cable I use it just won’t work.
Hi Kathy, thanks for your message. To connect the phone to your computer, you will want to use the cable to connect it and then you may need to go into your files in order to find the phone before deciding on what to do with the files. If you’d like, the manual actually has more information on how to do this on page 27. You can find the manual for your phone by going to our website here.
How do I remove the “No service!” message on the internal display? I can see “CC Network” on the external display. I can successfully call the test line with the Link II phone. The 4G icon is visible. The signal strength is good. The battery is fully charged.
Hi Elsie, thanks for your post! I’m sorry to hear about the trouble you’re having with your phone. I would recommend powering the phone completely off, leave it off for a few seconds, then power it back on again to see if that helps to straighten things out. If you still have trouble, definitely give us a call at 800-686-4460 or chat with us here for further assistance.
The “No Service” display is a common problem on the Link II phone but I do not know why. The phone seems to function properly regardless of the false message. CC needs to sort this out and advise customers who have purchased the Link II phones.
Hi Randy, thanks for your post. I’m sorry to hear about the trouble you’re having with your phone, we’d definitely like to look into that for you. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
How do you enter ‘return’ or new line in text mode? On Doro it was on the zero key, but not on this model.
Hi Philip, thanks for your message. I’d be happy to help with your questions about your phone! Reviewing the manual for the phone, I’m not seeing that jumping down a line is an option. You can try using the arrow keys, but if that doesn’t work, then it’s safe to say this phone isn’t set up for that particular option.
Thanks Jacob.
Disappointing.
why doesnt the link ll phone have an app to play the tetris game?l am very dissapointed.l like the doro 626 much better and easier to use! Barbara
Hi Barbara, we appreciate your feedback on the phone! The manufacturer didn’t add that in with the phone but I’m happy to pass along your feedback and suggestion about the phone for going forward. Thanks!
I am trying to text and the message states FAILED, What settings might need to be checked.
Hi Patty, thanks for your post. We’d definitely like to help with that issue and get you back up and running. Give us a call at 800-686-4460 or chat with one of our agents herefor further assistance.
I wish Consumer Cellular would figure out a way to add a Jitterbug (now called Lively) flip phone to their offerings. I had to give up my Doro in exchange for the CC Link II and pretty much hate it. The rotary thing is awkward, it takes forever to charge but drains quickly, it won’t communicate via USB with my PC (Windows 7 Pro) because of a driver issue, instructions are unclear, etc. Get rid of this Link II please. It is not senior friendly and I really don’t want to change service to greatcall.
Hi Shae, we appreciate that suggestion! I have gone ahead and passed it along to the appropriate department so that we can look into that for going forward. Thank you!
With the Doro 626 there was an option that when a number was dialed it would verbally repeat that number. For example, dial “3” and the phone would say “three”. This was very useful for a vision impaired family member. Can I find this option on their new Link II?
Hi Joshua, thanks for your question! The Link II does have a TalkBack feature so that it will read out which button is being pressed, or it can also read out texts to that person as well.
Hi. We accidently picked up the Link II after my father broke his Doro. Is there anyway we can attach a cord? He can’t use the clip on belt or case (an additional expense) since he is partialy paralyzed. Thanks.
Great question, Jill, thanks for posting. The Link II doesn’t have a lanyard option and we don’t offer the Doro as an option for a phone at this time.
Does the Link II allow for voice command operation, such as “call”, “volume up / down” I have reviewed the manual on your website but don’t see any instructions for using voice commands.
Thank you for posting, Robert. The Consumer Cellular Link II does not have voice commands available.
Where can I get a spare battery for the Link II?
Previous flip phone had a green LED that flashed to let you know you had a message or missed call. Does this phone have a similar feature? Thank you.
Great question, David! The Link II model does not have a blinking light feature for it, only our Doro 626 and 618 older models had that available.
I received an emergency alert and the CMAS logo is on my external screen and after I deleted the alert the logo is still on the screen. How do I get it to turn off.
Hi Jacob, all you have to do is follow these steps: Press the right Softkey for Messages → Options (Right Softkey) → Scroll down to Emergency Alerts → tap center button to select → Options (Right Softkey) → Delete Broadcast.
I liked the Doro I had previously. This Link II is VERY inconvenient to use. Whose idea was it to make the most used button black against a black “arrow” button against a black background? Try using those in the dark! Why is it several clicks to change from lower to upper case? Why are punctuation marks multiple clicks of various buttons? Why is it so many clicks to delete a text message? I don’t want a smart phone, just a simple flip. I liked my old Doro…hate the Link II.
Hi Bob, we appreciate you taking the time to post! I have taken your feedback and have passed it along to be looked at for going forward. Thanks!
I had a AT&T LG flip phone for many years until I was told they would no longer supply service to the phone. I decided to give Consumer Cellular a try, so I purchase a link ll flip phone. I thought it would be some what comparable to my old phone but instead found it to be more complicated. I can’t even get a repeat tone that I have received a text message. The LG had a setting to repeat at one, two or three minute intervals. I think the link ll phone is already out dated.
Hi Chuck, thanks for your feedback on our phone. We appreciate you taking the time to let us know this. At this time, I have passed it along for you. If you need any help with the phone, please feel free to give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
How do I get music on my link in fliptop phone?
Hi Julie, thanks for your question. You will need to make sure that the music files you’re moving over are MP3 file and then you can connect the phone to the computer using the USB cable and then transfer the files over to the device.
I just purchased the Link II: Is there any way to increase the font size when texting? Also, I don’t see a way to add a phone # when editing an existing contact?
Hi Jack, thanks for your question. Changing the font size would be something that you can find in accessibility features listed in settings. You should be able to add a phone number if you’re editing the contact and the box is available. If you’re not seeing that, give us a call at 800-686-4460 or chat with us here and we’d be happy to take another look at that.
Are the flip phones also smart phones?
Good question, Herbert. The flip phones are not smartphones and don’t have the same data capabilities.
Is the Link II 4g compatible?
Hi Lorne, the Link II is 4G compatible. It is also VoLTE-capable, so it will continue to work with the network changes.
Unable to connect Link II phone with PC. Have installed ZTE handset USB driver as per Link II phone request, still phone unable to connect to download music or other files, just keeps asking me to download USB driver, The driver file shows up on my PC in programs as installed.
Hi George, thanks for your post. Unfortunately, we’re not able to troubleshoot the phone not connecting with the computer. In these cases, we do urge you to contact your computer’s manufacturer to get in contact with their customer service to see if they are able to see why the computer is not able to see the phone and connect to it.
Just called- wasn’t even finished askin question – rep hung up!
Does the CC II flip phone have an emergency call button. I’ve seen conflicting answers.
I have an ad that says 1 line, unlimited (250) talk minutes and text – $20/mo. Web says $25 – which is it.
thank you.
Hi VA, thanks for your post. I apologize for the trouble that this has caused, to clarify, the Consumer Cellular Link II does not have an in case of an emergency button, a phone number would need to be dialed on the phone.
Thanks Jacob
You didn’t clarify the cost. Thanks.
VA
Hi VA, I apologize for the confusion. The plan, with the Unlimited Talk plan and if you pick our smallest connect plan that comes with 500MB/Unlimited Texting, you would be looking at $25 a month plus tax.
I really appreciate that you still offer a “dumb” flip phone. But one question: Does it have the ability to record a phone call? Or, since it has a voice recorder feature, can that be used during a call to the same effect?
Hi Tim, thanks for your questions. While the Consumer Cellular Link II does have a sound recorder, it’s not designed for recording a phone call.
I’m having trouble connecting my phone to my computer. The computer driver installation fails because it was MTG. So when I tried again I cancel the installation and installed the drivers from the Link II phone which is in Control Panel>Programs. But still nothing happens other than normal charging on my computer. I would love to get this phone connected to my Windows 2007 so I can get my pictures or anything else off of it. So what am I doing wrong?
Also, does this phone accept a second sim card for extra storage since I’m always taking photos? I seen what looked like another slot where a card would go next to the sim card that’s in there now. This is a new phone I was forced to get because your company went from 3G to 4G.
Hi Alice, thanks for your post. We’re not able to troubleshoot your computer to see why it’s not able to see the phone and connect to it. We would recommend reaching out to your PC’s manufacturer and their customer service for further assistance with that. The phone is not able to take a second SIM card, but you can use a MicroSD card which will provide more internal memory and you can save both photos and your contacts to it.
Thanks for your reply, Jacob. I decided to connect an Android ZTE smartphone that I inherited from my brother and has no service. Not only did I get access to the images on the sim card but I downloaded them all and delete them on the Android. So it definitely have a media device to transfer files from the phone to my computer so there is nothing wrong with my computer.
However after the Android connection the flip phone is missing this feature and the images and other files can only be shared between phones. And I think that is where the problem with the Link II phone comes into play.
So now I demystify this Link II thing with the Media Device or lack thereof, I wonder if I can switch my service from the flip phone to the Android ZTE Smart phone (4G Lte) rather than buy another smartphone? I already have my plan picked out and if I can change phones I will give consumer cellular a call then.
Hi Alice, thanks for your question. If the phone you’d like to use is unlocked from the original carrier, is GSM-compatible, and VoLTE capable, it may work on our network. We can’t guarantee compatibility for all models, but you’re welcome to move the SIM card from your Link II phone into that ZTE device to test it on our network. If you need any help with that at all, just give us a call at 800-686-4460 or chat with one of our agents here.
This Link II is AWFUL! Deborah and so many others were totally correct. The Link II is absolutely terrible for texting. The buttons are inconsistently responsive, and trying to put numbers or caps in your text is truly unbelievably laborious, especially when compared with the Doro phone they made me stop using. I can’t believe Consumer Cellular chose THIS phone, knowing its obvious shortcomings. VERY disappointing for a company I’ve been with and recommended for years. I will not recommend them anymore!! What a disservice to those of us who are long-standing customers and only want to talk and TEXT!!
Hi Tom, thanks for your post. That’s frustrating to have those issues with the phone and we’d definitely like to help with that. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance with that. We appreciate your feedback on the phone and have passed it along for the future.
Hi! I need to upgrade my 93 year old fathers Doro due to the changes. Are you able to open a link in a text with the Link 2 flip phone? I need this feature to access the code for the Amazon Alexa. So that I don’t have to keep calling Amazon. And my father cannot use a smartphone. He did well with his Doro.
Hi Shelly, thanks for your question. The Link II doesn’t have access to an internet browser, so it wouldn’t be able to open links.
Hi, is this phone 4G compatible and can it be used with AT&T prepaid? Does it have the read-out feature that reads out all text on the screen, including menus and sms? If so, how may I get it for $30 as it says? Thank you.
Hi Shirley, thank you for your questions. We have recently had price increases occur with our phones so the Consumer Cellular Link II is the $59 plus tax listed on the website. I would also advise the phone is locked to our network and would need to be so for up to 180 days before it can be moved to a different network. This phone does not offer a talk back option for what is on the screen.
There is no other way to say it: Link II SUCKS when it comes to ease of use for seniors. How could Consumer Cellular have chosen this as a replacement for the easy to use Doro? Returned my Link II to CC. Impossible to use. Still looking for a senior-friendly phone to replace my Doro 3G and the only one out there seems to be Jitterbug Flip II. I’ve been a CC customer for years and would like to stay with CC but now it’s time to seriously consider a switch. For all the complaints that you have “passed on” to management about the LInk II, absolutely nothing has been done about it and that’s not too swift response re: CC’s supposedly stellar customer service.
Hi Sef, thank you for your post. We understand this is frustrating for our customers and we do appreciate your feedback on our phones. At this time, we haven’t heard of any near-future plans for a new flip phone, but if that changes at any point we will let our customers know as soon as we possibly can. In the meantime, we do have some smartphone options that are easy to use that you are also welcome to select from and use with our service.
I lost my instruction manual for my Mark II phone and was wondering if you could send me one in pdf from to my e mail address so I could download it.
Hi Jeff, thanks for your question. If you need a new copy for that manual, you can actually find it on our website here. If you have any questions about the phone just let us know!
You give walmart customers the phone for 34 bucks, but charge your own 59. Why? You like walmart customers better?
Hi Pete, thanks for your question. Keep in mind, we are not able to control pricing at our partnered store locations. You are welcome to purchase the phone through Walmart to use with our service, but we do not price match their costs.
Is there a way to track the Link II if lost?
Hi Tricia, thanks for your question. We don’t have a way to track phones if they are lost. We do recommend giving us a call at 800-686-4460 from a different phone to help with placing an order for a new phone if needed and to suspend the line, or chatting with one of our agents here and they can help suspend the line as well.
Is Link II 5g compatible? If so, why does neither your website or manual show this, that I can find? If not, do you have a 5g flip phone?
Great question, William. The Link II is not 5G but it will continue to work with the network changes. We don’t have a basic 5G flip phone available at this time. However, we do have the Samsung Galaxy Z Flip3, which is a 5G flip-style smartphone. You can find it here.
My parents recently bought 2 Link ll. How do I transfer their contacts from old Doro phones ?
Hi Dan, thanks for your question. You can save those contacts to the SIM card of the new phone and then move it back to the phone to transfer them, or you can also use a microSD memory card to move them over as well. If you have any questions about this process, have the account holder give us a call at 800-686-4460 or chat with one of our agents here and we’d be happy to help with that.
Why are charging $59 for a Link II flipphone as a replacement when your letter said it was a free upgrade?
Great question, Gil. If you received an offer in the mail then that would be automatically applied at the end of the order. If you don’t see that online, I recommend calling us at 888-345-5509.
i have a blind daughter, she can dial, but can’t see the screen, do you have voice activated calling feature on this phone. If not, do you have a phone that does?? She has no vision, so can’t use a smart phone.
That’s a great question, Linda. The only phones that offer that voice feature in terms of having the assistant dial those calls are our smartphones. Our flip phones do not offer that option.
My company is requiring me to use an Everbridge app. Can my Consumer Cellular phone get apps?
Hi Nanette, if you have a smartphone then you should be able to download it from your phone’s app store. On Android, you’ll use the Play Store. On iPhones, you’ll use the App Store.
Does the Link II have imogies? If it does, I can’t find them!
Hi John, thanks for your question. There is not a spot that is designated for emojis in the Consumer Cellular Link II. You can use symbols to create them and to get a specific symbol you will want to press the star/asterisk key on the phone until you get the one that you want.
Where can I get a replacement battery for the link II?
Thanks for reaching out, Shirley. We don’t have replacement batteries, but we’re happy to help with any battery trouble you might be having if you give us a call at 888-345-5509 or chat with us here.
Does this phone have t9 for texting?
Great question, Penina. The Consumer Cellular Link II comes with T12 for texting which is a newer version of the T9 texting system.
Is there anyway to permanently disable the vibrate mode & the silent mode? My mother has alzheimer’s & she accidently puts her phone on vibrate or silent mode sometimes & then we are unable to get a hold of her. Any suggestions on how to disable these functions?
Hi Shirley, there isn’t an option available to disable silent mode or vibration-only on our phones. It sounds like she may benefit from the GrandPad instead, which can be found here.
What headset can you suggest for the flip phone II ? It has Bluetooth. ( volume isn’t loud enough for mom to hear on it)
Hi Susan, thanks for your question! Because we aren’t partnered with third-party options for these, we aren’t able to recommend one in particular. However, you are welcome to try one that will work best for you to see if that helps to resolve that issue.
How do you disable data on this phone? I only want it used for talk & text.
Hi Shirley, the Consumer Cellular Link II isn’t able to access the internet so any data access would only be for things like picture messaging.
Every 7 days my phone uses .03 mb of data at exactly 12:00 pm what is causing this?
Hi Shirley, since that’s such a small amount of usage it is likely the phone receiving updates. We’d be happy to take a closer look if you give us a call at 888-345-5509 or chat with us here.
Does it have an accesibility feature for vision impaired people? Like talk back or something?
Hi Liza, thanks for your question. The flip phone doesn’t have a talk-back feature but there are some accessibility options, you’ll get more options for accessibility though on a smartphone option.
My mom has a link II and it shuts itself down sometimes and says it has an overheating problem. It take awhile to get it to stay on, it will continue to shutdown and shows a battery with a red X in it. Not sure what the problem is.
Hi Lisa, I’m sorry to hear about the trouble your mother is having with the phone. We’d be happy to look into this further and help get that resolved. Give us a call at 800-686-4460 or chat with one of our live agents on our website here for further assistance.
MAY 8, 2021 AT 4:33 PM Nicole Wrote: Thank you for posting, James. If you want to capitalize a letter, then that will require changing the input mode by holding “#”. When it is either “Abc” or “T12 Abc”, then the next letter will be capitalized and then it will go back to lower case. There are several input modes available: “abc” is all lowercase, “Abc” capitalizes the first letter, and “ABC” is all uppercase.
I read this really close repeatedly and practiced on the link II. The explanation is close, but not completely accurate. After selecting “Abc” mid-sentence to capitalize the first letter of a person’s name, the input mode automatically changes to “abc”. Then for capitalizing the first letter of another word mid-sentence, “Abc” must be selected again, and the following letters are all lower case again because the input mode automatically changes to “abc”. In other words, no need to select “ABC” unless you want to enter all letters capitalized. The link II online video should be modified because has nothing on how to text.