Starting this month, you’ll notice a couple of exciting changes to our monthly plans.
The big news is, we’re now offering an unlimited data plan! Our focus remains on offering a wide variety of plans, large and small, to give you the best value for how you actually use your wireless service. For most customers, that means an average usage of around 3GB of data per month. However, we’ve had many requests to offer an unlimited data plan, so we’re delighted to now make that option available for those who want it.
In addition, our website plans page has been refreshed to let you more easily see the terrific value we offer for multiple lines. You can add lines to your account for just $15 a month per line, and share the talk, text and data on your monthly plan. For instance, a shared 10GB data plan with unlimited talk and text is just $27.50 per line each month for a couple—or $23.33 per line for a family of three!
And don’t forget about our flexibility: if your needs change, you can switch to a different plan—larger or smaller—anytime, with absolutely no fees or penalties. We bill according to the rate plan in place on your account on the last day of the billing cycle, so you get the best rate for your monthly usage. From light-users to those who want unlimited talk, text and data, Consumer Cellular has everything you need—and at a great price! Take a look at all of our plans here to discover how you can always get the best value from your wireless service.
how do I change my plan for this?
Hi Kathie, thanks for your question! You can make changes to your plan if you’d like by giving us a call at 800-686-4460 or you can also go online to your account here. If you have any questions about that though just let us know.
Jacob… at what data level does the the data service see a reduced speed (throttled service)?
Great question, Lee. It’s slowed after 35GB but you do have the option to pay for more data at the faster speeds.
Hi Jacob,
What do we need to do to be able to access faster data after the 35gb?
Hi Karen, additional high-speed data can be purchased by calling us at 888-548-6490. This can be set up to occur automatically each month, or per request.
To what speed is it slowed after 35GB?
Hi Hardwicke, thanks for your question. The speeds are reduced down to 64K until your cycle starts over again. However, there is the option to purchase more data, 10GB for $10, to get you through the rest of the cycle if needed.
If I buy more data and then don’t use it all, does the remainder carry over?
Hi SAB, we don’t have roll-over with our service so any unused data would not carry over.
Hi if I wanted to bring my phone an number to consumer .I saw above unlimited an text for 27.50 10gb
Hi Cheryl, great questions. If the phone you have is unlocked from the current provider, is VoLTE capable, and GSM-compatible, it may work on our network. We can’t guarantee compatibility for all phones, but we’ll do all that we can to see if we can get that connected for you. As long as the number remains active with the current provider during the transfer process, you can switch it over. We will also need the current account number, PIN number if there is one, billing address, and the account holder’s first and last name to submit to your current provider so that they will release the number to us so we would recommend having a bill readily available for this process.
If I go over my gb. Of data how much is the unlimited because I tethering my tablet
Hi Matthew, thank you for your question. Our Unlimited Data plan is $40 a month plus taxes. If you’d like, you can view all of our data plan options by going to our website here.
How much is y’all unlimited data for two lines.
Hi Annette, if you’re interested in Unlimited Talk, Text, and Data for two lines of service, the monthly cost will be $75 plus tax. If you would like 250 Minutes with Unlimted Text and Data for two lines instead, the monthly cost will be $70 plus tax. You can also review our plans here.
This is great !! Whats the max number of lines for a shared plan?
Hi CW, thanks for your question. The account can have up to seven lines total at one time.
I have a pre-paid phone can I bring my phone number with me? How do I know what plan is perfect for me?
Hi Cindy, thank you for your message. As long as the number remains active with the current provider during the transfer process, you can switch it over. We will also need the current account number, PIN number if there is one, billing address, and the account holder’s first and last name to submit to your current provider so that they will release the number to us so we would recommend having a bill readily available for this process. If you have any idea of usage I would suggest using that as a guideline, or if you have a record of usage that may help as well. You can also reach out to us by helping us at 800-686-4460 or you can chat with us here and we’d be happy to go over plans with you.
is the coverage all over US?
Hi Sharon, we have nationwide coverage with our service, and offer service to 99% of the US population. You can review our coverage online here.
Is the unlimited 1 cost or you pay after 10g , it’s really not crystal clear. If it’s a 1 cost per month no matter what you use that would be great.
Hi Steve, thanks for your question. The Unlimited Data plan is $40 a month plus tax and includes 35GB of LTE speed data. You can continue to use the data after that mark is reached, but it’s at slower speeds. You can purchase more data though at the faster LTE speeds though if you’d like.
How is this an unlimited plan if it reduces my speeds at 35.00? I would believe in an unlimited plan it would be unlimited through the entire cycle!
Hi Russell, thanks for your post. Like with other companies, our LTE speeds to have a cap on them which is what’s being referenced. You can still use the data at slower speeds until the cycle starts over again, or you can also purchase more data at the LTE speeds to use as well.
Hi jacob you are right,but theres something that you should also know.after the 35g you might as well turn ur phone off because the 64kb that they set you at yes you seen it correct.its slower than old aol dial up back in late 80`s the other companies out there with unlimited data plan does at least give you 124kb speeds after your plan max
Hi Randy, that is correct and We appreciate your feedback on how the plan works and I’ve gone ahead and sent it up to be looked into for going forward in the future. Thank you.
I had that conversation with a customer rep. yesterday. I don’t think they should call it “unlimited” if they slow you down at 35.
Can I stream with the new unlimited plan ? I have your hotspot to use with my laptop. We live in a very rural area and this is the only way to connect with our church, see movies, Netflix, etc.
Hi Janis, thank you for your question. You can definitely stream using the Unlimited Data plan.
1st Question: How much will the unlimited data cost, per month? 2nd : a comment. The small hotpoint device was much preferable to the use of iPhone for a hotpoint. I still have 2 of the little hotpoint devices. It was much more practical than just the chip,I find. Any chance of going back to the device?
Hi Richard, thanks for taking the time to post. The Unlimited Data plan costs $40 a month plus taxes. We do appreciate your feedback on our devices regarding the ZTE Hotspot device and I have passed it along to the appropriate department to be reviewed for moving forward. At this time, we have not heard of any near-future plans for carrying that device or one that is similar.
I have a hot spot device from a ten years ago relationship with Verizon which has now been resting in it’s original box for about 8 years. If I should desire to use it with my current 10 gigabit account with CC, and if it proves to be compatible, would it require an additional line to accommodate it?
Hi James, with how old the hotspot device is, and since it originated from Verizon, it is unlikely that it would work with our service. If you want to use a hotspot, all of the smartphones we have available on our website have a hotspot feature built-in that just needs to be activated by calling us at 888-345-5509 or by chatting here.
I am a prospective purchaser; have a few questions: What is the price for calls to Canada? If I transfer to CC, are all my pics transferred also?
Hi Dolores, we appreciate your interest in our service! Calls to Canada cost $0.04 per minute, and if you’d like, you can find more information on calling internationally listed on our website here. If you’re wanting to transfer your information from your phone to one of our phones we can definitely help with transferring them to my new phone. If you’re wanting to keep using the same phone then all photos and other information would remain on it.
I forgot my PW for my voicemail. How do I correct this?
Hi Randy, I’d be happy to help with that question. You will need to give us a call at 800-686-4460, once you give us a call you can speak with an agent if you’d like some help with changing it. Or, you can also use the automated system to change it as well.
If I get unlimited is this 40 a month in addition to the cost of hot spot ? Do we have to sign up for it or will our plan automatically advance up as it presently does as needed? Do we only pay the plan that we reached at the end of the month.
Hi Janis, thanks for your questions. The hotspot feature does not cost anything extra to enable and use. You’re billed for the plan that you reach by the end of your billing cycle that best matches your usage. If needed, the plan would automatically upgrade as needed if more data is needed.
What does data usage actually mean? I need help on what type of plan would suit me most, a single 67 year old who is technologically illiterate.
Hi Andres, I’d be happy to help you with your questions. Data usage is when the phone uses the internet when you’re not connected to WiFi. This could be for things like updates to your phone or apps, or if the phone used for an app that requires an internet connection. The best plan will depend on whether you have a WiFi connection when you’re at home and what you’re using the phone for. If you’d like, you can view our plan options by going to our website here and then just let us know if you have any questions.
Is the unlimited data of $40.00 a month added to the amount I already pay for 3GB of data or is it just $40.00 plus taxes?
Hi Barbara, thanks for your question. The Unlimited Data plan is separate from the 3GB plan. As long as you keep your plan at the 3GB plan the cost will remain the same. It would only be if you upgrade to the Unlimited Data plan that you would pay for the $40 a month plus tax for it.
When you enter the zip code of 00801, St. Thomas, Virgin Island, it indicates this is not a CC covered area, However your map of CC covered areas indicates it is a covered CC area.
Additionally, I’ve been to 00801 area, and it is an area covered by CC. Why the difference on your web site?
Hi Barney, I’d be happy to help clear some things up for you. We did use to have service on both our AT&T and T-Mobile networks, but AT&T is dropping service in that area. If you would like to establish service there we would need to set you up with a number, specifically one with a Florida area code, to do so. And it would need to be set up using our T-Mobile towers.
I ha ve used over my amount of 3GB Unlimited. What is the next plan and how much will it cost me a month? I hope to receive an invoice my mail.
Hi Victoria, I’d be happy to help with your questions about our plans. The next plan up from the 3GB plan is our 10GB plan which costs $20 a month plus tax. When your cycle starts over again you are welcome to lower your plan back down if needed.
checking to see if it is wise to increase data. trying to see how much data i have left.
Thank you for taking the time to post. You can review your usage and make changes to your plan through your online account here
Just updated my phone with the iPhone Apple 7 Plus wow it is sure different from what I was. Flip phone I need to learn more how about a manual ?
Hi Frances, there’s a lot of resources for your Apple iPhone 7 Plus through Apple’s website. You can find some links here.
So I can start my plan at 3gb and if I use all the way to the unlimited it will automatically go to it. That way if we see it is not for us I just start over the next month at 3gb.
Hi Janis, thanks for your question! That is correct, if your plan is automatically upgraded one month because you use more data than normal you can always lower the plan back down once the cycle starts over again.
Why is it called unlimited when it’s only 35 gb?
Hi Howard, thanks for your question. Like all providers, there is a cap for LTE speeds on Unlimited Data. We just choose to be upfront with ours and let our customers know that the LTE speeds go up to the 35GB, after that you can continue to use data, it will just be slower speeds.
Q1 What does slower speeds mean??
If I’m watching a game on my phone..Does that mean it’s going to buffer a lot, freeze etc
Q2 Also,can I share the unlimited data With other devices?
Hi David, thank you for your questions. With slower speeds you may notice the phone having to buffer more or a page may load a bit slower than it had been. However, you do have the option to purchase more data at LTE speeds, and we would also recommend connecting to WiFi as often as possible to help with this as well. Any lines on the account will share the plan with your main line.
When Wii my account show unlimted data
Thanks for your question, Harold. At this time, Unlimited Data is what is listed on your account for you. If you have any other questions about this plan, give us a call at 800-686-4460 or you can also chat with an agent here.
Can u do a credit check for me so I can purchase iPhone s11 pro max
Hi Brenda, thanks for your interest! We run the credit check during the signing up process for service. If you would like to have this done, you can give us a call at 888-548-6490 or visit our website here to sign up.
Great deal!
Is there a fee to sign up I have one more payment. I want same phones and number 2 lines
Hi Clemmie, we appreciate your interest in our service! There is no fee to sign up with our service, nor do we charge any activation fees. If you’d like to keep your same phone, you will need to make sure that it’s unlocked from the provider, VoLTE-capable, and GSM-compatible. We can’t guarantee compatibility for all models, but we’ll do all that we can to see if we can get it connected for you.
As long as the number remains active with the current provider during the transfer process, you can switch it over. We will also need the current account number, PIN number if there is one, billing address, and the account holder’s first and last name to submit to your current provider so that they will release the number to us so we would recommend having a bill readily available for this process.
On my family plan with 3 numbers, one uses no data, one uses normal and the third is interested in unlimited. Is this possible?
Hi Peggy, thanks for your interest! The way that our accounts are set up is that all three lines would share the plan that is on the account. This way, you’re only paying for the additional line fees rather than three separate plans for each line.
I am a potential new customer. With Covid-19 Target has closed their CC store. How do we get your service and not have to wait for long periods of time. We want to keep our phones we have, but how would we get a new SIM card?
Is there another place we need to go. We are vulnerable to Covid. We are 67 and 70, with diabetes, COPD, etc.
Thank you for any help
Hi Julie, thanks for your interest in our service! If you’d like to order a SIM without waiting on the phone you can do so by visiting our website here. If you have any questions about that process though just let us know!
How many carries do you work with that are compatible ?
Hi Erica, thanks for your question. We use AT&T and T-Mobile towers to provide our customers with service. We don’t have a list of phones from different carriers that will be compatible with us though. IF you have an unlocked, VoLTE capable, and GSM-compatible device, it may work on our network. We can’t guarantee that all models will be compatible but we’ll do all that we can to see if we can get that connected for you.
I would like the plan unlimited Data,how much is it first?
Hi Lorra, thanks for your question! The Unlimited Data plan costs $40 a month plus taxes, and if you’d like, you can also view all of the plan options here. If you have any questions though, please feel free to let us know.
Do you offer a plan that can’t use data. I need a phone that can not access the internet.
Hi Tammy, thank you for posting. We have talk-only plans available; 250 minutes for $15 plus tax, or unlimited talk for $20 plus tax. You can also review our plans online here.
I’m curious how to turn on the hotspot option. And is there an extra charge with the unlimited plan?
Hi Tony, thanks for your questions. To have the hotspot feature enabled for the account, you can give us a call at 800-686-4460 or you can also chat with one of our agents here for further assistance with this.
So after reading other comments and questions, I have realized that nothing will change for me. I pay for the most data I can get because of where I live. It says it’s unlimited up to 35 gigs then service slows down. It did that when it wasn’t called unlimited! Why change the name and give the same service. Unlimited should be unlimited, hence the name “unlimited”
Hi Tony, thank you for taking the time to post. We appreciate your feedback regarding this and have passed it, and your suggestion on to be reviewed by the appropriate department. If there is anything else that we can assist you with, please let us know.
You have provided outstanding service. Very pleasant experience I will highly recommend it
Ed Mahoney
I’m so confused…Is it Unlimited or is it 35GB? You say that other carriers do it that way, but who? Some carriers use terms like ‘May reduce speeds when congested’ after 35GB or whatever. Is that the way you’re doing it? If not, then isn’t it misleading to call it unlimited?
Hi Michael, we’d be happy to clear this up for you. Our Unlimited Data offers 35GB of high-speed data in a billing cycle, with unlimited use at slower speeds for the remainder of the period if the usage exceeds this amount.
If I get 5 unlimited lines all together on the same plan of unlimited with the 35gb before slowers speeds does this mean each line gets 35 gb a piece or that they all combine up to 35 gb together
Hi Dustin, thanks for your post. The plan is set up so that all of the lines would share the 35GB between them.
How slow is data on the unlimited plan after you reach 35GB? Second, how much does extra LTE data cost once you’ve used the 35GB for that month? Thanks.
Hi JeffP, thanks for your post. We don’t have the exact speeds for when the data is slowed, we do suggest connecting to WiFi as often as possible to help with that and to help with keeping the cost of the plan down. You can purchase 10GB of additional data for $10 up to 55GB of data though as an option.
We will want to buy new phones soon, as old ones have tired batteries and no extra memory for adding any apps. Can we transfer address list, calendar, text messages, Google docs we created? Do we have to get same brand (Motorola), or stay with Android to do it?
Hi Avi, thanks for your question! We can help you move your existing information from one phone to another. You can stay with Android if you would prefer, but if you choose to switch to an Apple device we can also help the information to one of those phones as well.
Forgot to say, we have 2 lines and unlimited data plan and want to stay with that. We love Consumer Cellular. Looking forward to using “smarter” phones.
In this blog (last on May 12, 2020) you indicate that the unlimited data plan is $40 per month, but when I look on the plans page, it says $60 per month. That’s quite a jump, 50%. Did the rate go up between May 12 and today, June 4, or am I misunderstanding something? How do you inform subscribers that rates are being increased, and how often do they go up?
That’s a great question, Ron. There hasn’t been any increase in the cost of our plans. While our Unlimted Data plan is $40 plus tax by itself, all accounts are also required to have a talk plan for service. On our website, the plans initially listed include both Unlimited Talk and Text, then each price listed varies depending on the data included with the plan. Unlimited Talk, Text, and Data on our service is $60 plus tax.
I have a group of ladies that I play golf with. We usually text as a group but when I try to answer the group it says I cannot have more than 10 people in the group. Is there a way to increase this or another way to handle it? Thanks for your help. I really like Consumer Cellular and this is the only real issue that I have encountered
Hi Mary Lou, there is a 10-recipient limit for group messaging on our service. The only way around this is to use third-party messaging apps, such as Facebook Messenger, or Google Hangouts, which use Wi-Fi or Data for messaging.
Would an unlimited data plan be good for someone who uses a phone to watch movies?
Great question, Diane. If you’re wanting to watch movies on your phone, having an Unlimited Data plan would be the best plan option for you.
What is the speed range on 35 gig unlimited before throttling?
Hi Christine, thanks for your question. The speeds will depend on the area that you’re in. The better the coverage space you’re in, the better the speeds you will have.
Do you have to get data if you only want talk & text?
Hi Barbara, thank you for your post. Data and texting do come bundled together, but you don’t have to use the data feature if it’s not wanted and it can be turned off.
I have a AT&T router and microcell.
We have no service without this equipment. Can we use this equipment with Consumer Cellular? Also my granddaughter that lives with us is on her Dad’s plan with AT&T. Will she have service if we change. We live about 2 miles from a tower but still
Have no service!
That’s a great question, Diana. Both an AT&T router and microcell use broadband internet service to function, so they can’t be used on our accounts. If you keep them with AT&T and are connecting to AT&T on our service, then they may help with the low signal in your area, but we can’t make any guarantees.
After you’ve reached the 35 GB limit for LTE speeds how much does it cost per gigabyte to maintain LTE speed
Hi Frank, thanks for your questions. The reduced speeds run at 64K, but there is the option to purchase 10GB of data for $10 to help get you through the end of your billing cycle as well and that would be the full LTE speed.
The pricing for your plans on the website say they do not include taxes and fees. What are the taxes and fees? I live in MI if it matters.
Thank you. Heather
Hi Heather, we aren’t able to provide the exact amount of taxes since it varies. However, if you have service with another company that details taxes on your bill, you can use that as an example of what to expect.
I have another question! I have a phone that is a Google Pixel 3a. Will it work with Consumer Cellular?
Thanks Heather
Hi Heather, if you’re interested in bringing over your own phone, it will need to be a VoLTE-capable, unlocked, and GSM-compatible phone. We can’t guarantee compatibility, but we will do all we can to get it working with our service.
Hi, I am curious as to how usage is displayed on the screen of the phone so that you do not go over your plan limits.
Hi Dawn, if you’re using a smartphone then you can use the My Consumer Cellular app to view your usage. If you’re using a flip phone, then usage can be reviewed through your online account here.
how about just a 5 gb plan? seems every month i creep past my 3 gb plan and get pushed into the 10 gb plan. i end up using 5 of the 10 gb by the end of the cycle and the extra 5 gb i paid for gets cycled down the toilet. or how about a simple carryover for unused like some carriers have?
Hi Don, thank you for taking the time to post. Last year the $20 Connect Plan that currently includes 10GB with unlimited texting offered 5GB of data instead. The plan’s usage was increased with no change in the monthly cost. However, we’re always looking for ways to improve the value of our services, and I’ll be sure to pass along your feedback.
If you have an unlimited data plan, can you set up a personal hot spot?
Hi Terri, thanks for your interest in that. The Hotspot feature has always been available, even before our Unlimited Data plan. If you have a hotspot device you’d like to use, you will want to make sure it’s unlocked from all providers and is GSM-compatible. We can’t guarantee compatibility for third party devices, but we will do all we can to see if we can get it connected. Otherwise, we can enable the hotspot feature for your phone. We would just need to have you give us a call at 888-548-6490 or you can chat with us here.
Do you guys provide unlimited high speed data?
Hi Denzel, thanks for your interest! We offer up to 35GB of Unlimited LTE data, after that the speeds are slowed. However, you can purchase more data if needed before your cycle starts over again.
Hello I have a Alcatel Hh41nn 4G lte router can i use it for hot spot for tablet and my cell phones ?we have bad signal out here in the country.I have unlimited on all my phones and unlimited data I have a extra sim that came with a phone i bought from you for backup emerg just incase we have problem with one of our phones thanks
Hi Randy, thanks for your question. We would need to add a line for that SIM card to be active with the router if you would like to give it a try. We can’t guarantee compatibility for all devices, however, if it’s unlocked and GSM compatible, it may work on our network.
Hello Consumer Cellular – please bring back your Hot Spot Device f)or the following reasons: 1) MANY Seniors (like myself) and other clients have poor or zero internet availability. 2) We are in the middle of a pandemic, will likely be in this health space for another year AND a hot spot device can provide a valuable link to Telemedicine service. 3) The world has changed dramatically in the last 5 years and bringing back a Hot Spot device, I believe, would increase your unlimited data plan sales and offer us a better internet service.
If you decide to do so, please text or email and I’ll buy one – immediately! Thanks, Brenda (A VERY HAPPY CLIENT)
Hi Brenda, we appreciate you taking the time to submit your suggestion! I have gone ahead and passed along your suggestion to the appropriate department for moving forward. Something to keep in mind as well is that our smartphones offer a hotspot feature that can be enabled that you can connect your devices to. If you would like to have that enabled to use, give us a call at 888-548-6490 or you can also chat with one of our agents here.
hey jacob or whatever how do I convince my mimal to pay for my plan btw im 12
Hi Nope, thanks for your post. If your mom, or the account holder, has questions regarding a balance on the account or plan, please have them give us a call at 888-548-6490 or you can also chat with us here for further assistance.
We currently have US Cellular and maintain iphone warranty on our Apple 8S phones. Does CC have insurance option available?
Hi Barbara, thank you for posting. We aren’t able to transfer a protection plan from US Cellular to our service, or offer protection for phones purchased elsewhere. If you have AppleCare+, you can reach out to Apple directly to see if the protection can be kept active even if you switch carriers.
Once we use the 35 GB of high speed data included with the unlimited plan, and we purchase 20GB more of data, what happens when that is used? Are we not able to purchase any more data until the next billing cycle?
Hi Jeff, once a total of 55GB of high-speed data has been used, further data us would be available at a lower speed until the next billing cycle starts.
Yesterday was the first time I have exceeded the “unlimited” 35GB of data. I received a text notifying me that I would “experience reduced data speeds for the rest of the billing period.” Well, the reduced data speed was so slow that I could not connected to my email server to download the email from CC telling me that I could get additional high speed (i.e., usable) data for an additional $10.00. I drove to a location this morning to download email and then purchased additional high speed data. It’s good that you send the text that the current high speed data limit has been reached, but I STRONGLY suggest that you include in the text that additional high speed data is available. That could save other first-time “exceeders” from the Catch-22 I landed in yesterday.
Regards,
Chuck
Hi Chuck, thanks for your post. We appreciate you taking the time to post that feedback and your suggestion and have passed it along to the appropriate department so that it can be something that is looked into going forward. Thank you!
I have 3 iPhones. I’m with Ting and use Sprint towers. Would my phones be compatible with Consumer Cellular ?
Hi Mike, thanks for your interest! At this time, if the phones are unlocked from the provider, are GSM-compatible, and VoLTE capable, they may work on our network. We can’t guarantee compatibility for all models, but we’ve had good experiences in the past with iPhones switching over as long as they meet the mentioned requirements.
I need unlimited talk text and data, I also need it to be a Hotspot for my laptop and tablets. Is there a plan for that and if so how much.
That’s a great question, Trudy. The hotspot service and tablet would be covered under the same plan. Unlimited Talk, Text, and Data is available for $60 plus tax and you can review our plans here.
All of our smartphones also come with a hotspot feature built-in, and you can find them online here.
I am a new customer, only had my shared line for 2 phones. Went on a purchase plan to purchase 2 iPhones. It’s been 2 weeks and now it says I’ve reached my data, and so my phone is so slow I can’t get on my internet, can’t watch Netflix, Amazon videos. We had straight talk and it WAS unlimited for the $55 month plan. I watched movies and on fb non stop and data never ran out. I’m extremely confused because it said unlimited shared data on your plan and that’s not what’s happening. It also says we have up to 30 days to cancel our plans and return phones. I’m considering this as the plan was very misleading and going back to straight talk
Hi Linda, thank you for your post. At this time, our Unlimited Data is set up for up to 35GB of LTE speeds, once this is hit the data can be used at the slower speeds. You can purchase more data at the LTE speeds though if needed though if you’d like to give us a call at 888-548-6490 or chat with us here to have them added.
Hi, I have a question, what about overseas, how would consumer cellular work there?
Hi Nedjila, we have international roaming available and you can find our rates here: here.
Suggestion, I hardly ever use more than 500mb per month, but every now and then I may go over and use 600mb which bumps me to the 3G level. Is it possible to raise the minimum to 750mb or 1G at no extra cost? Thanks
Thank you for taking the time to post, Ronald. We certainly appreciate the feedback, and we’ll pass it along for consideration in the future.
when you do hit the 35 your data is not slow….. it STOPS…
you cannot get online to even pull up a QR code. I believe the UNLIMITED advertising is shameful. it is NOT unlimited as advertised on the home screen of Consumer Cellular.
don’t get me wrong i love this company and VERY disappointed in how they advertise this. You do not ever see the fine print when you sign up for this plan.
Hi Susan, we thank you for your feedback on this and taking the time to make your post. I have gone ahead and passed along your feedback regarding this plan on to the appropriate department to be reviewed for going forward. In the meantime, if more data is needed, you can purchase 10GB for $10 at the LTE speeds to help get you through until your cycle starts over.
Why do you have a data cap if im willing to pay 10 per 10gb of data cant you make that truly unlimited i havent had this issue with metro of cricket im a truck driver and during corona especially i dont wanna have to worry about a data cap id like to be able to just watch netflix on my phone with out fear of it running out or use any of my other social apps to stay in touch with family it doesnt matter if you pay more for gbs they cut you off after 55 gb and i need more data my kids where just born on top of everything and with an iphone i need data for everything so when its slow it takes all day just to load one picture of my child when it gets reduced i cant face time my twins and ive already said ill pay more just allow me more data please
Hi John, we appreciate you taking the time to send us this feedback and taking the time to make this post. I have sent this along to the appropriate department to be reviewed for going forward, thank you!.
When will you change to limit of people in the group text? I cant participate in the family text.
Hi Tammy, we appreciate your feedback on this. The limitation for contacts in a text is actually set by our carrier, so we don’t know if or when that will change. I’d be happy to get your feedback and suggestion sent up though as something to look into going forward. In the meantime, I’d recommend using a messaging application on the phone for those larger group texts.
Hello I would like to know if I can purchase more gb
You can review your data options by logging into your account here, Kuumba.
NOT UNLIMITED!
Can only be extended to 55Gb. After that the data is throttled down to a level that is useless.
C.C. should make this clear in the advertising and not bury it in the fine print.
A reasonable solution would be to allow more than 20Gb extension.
YouTube or any amount of streaming makes this little detail a real pain for what is otherwise excellent service.
Thank you for taking the time to post, Mark. We do detail on the plans section of our website that data speeds may be reduced once 35GB of data has been used, and this is also detailed with the welcome kit that is included with every order. However, we appreciate your feedback and will pass it along.
Is your unlimited plan truly unlimited? If so, I will be coming to your company.
Even if there is a cap is it higher than the 22 that most companies are offering with their “unlimited*”?
Great question, Edward. There is a cap of 35GB on high-speed data use. Once that amount has been used, the speeds would be reduced until the next billing cycle. Additional high-speed data can be purchases as needed as well.
How can you call your plan unlimited? It is capped at 35gb, but not even 35gb per line like most carriers offer before throttling the speed. On a 3 phone plan that is an average of less than 12gb per line of high speed data. That is far from unlimited.
Hi Andy, we appreciate your feedback regarding our plan. While we do have the cap for the LTE speeds, you can continue to use the data at the slower speeds with the option to purchase more LTE speed data if needed. We do appreciate your feedback on our plans though and have passed it along. Thanks!
what is the cheapest unlimited data plan you offer? How much?
We appreciate your interest, Barnum! Our Unlimited Plan is $60 a month plus tax. If you’d like, you can view this plan and others by going to our website here.
Hi I have the Doro 750 flip phone. It’s great, but I would like to add different ringtones to it. If I upgrade to unlimited data , will I be able to do this? Thanks!
Hi Marie, great question, thanks for your post! At this time, the Doro doesn’t actually have access to data at all. You may be able to download songs if you have an MP3 file though and use them.
Someone asked what is the data speed reduced to after exceeding 35GB when on the unlimited data plan and the response was 64 kb. That is the approximate speed of a 30-year-old dial-up modem and I just want to make sure that that 64 kb correct? Thank you.
Hi Paul, thanks for your question! The data speeds do go down to 64kbps, but we do have the option to pay for more data once that mark has been hit at the LTE speeds.
So I have an unlimited plan and I just went over 35 GB I understand after that it slows down. But will I get charged extra for going over 35 GB?
Hi Melissa, you would not be charged for additional data used after the speeds are reduced.
It would be refreshing if Consumer Cellular were to withdraw itself from the “big lie” of the cellular data industry. I am referring to the use of the term “unlimited” to refer to plans that truly are not unlimited. Yes, you can theoretically continue to use an unlimited amount of data with the plans, but all the major carriers cap the amount you can use at their advertised high speed. They then throttle your speed down to one which is, for all practical purposes, unusable.
CC does offer a cap which is much higher than what most of the other major carriers are offering, so they could call it “High Cap”, or some similar imaginative term. Compared to what the big 3 are offering, CC’s plan is much more cost effective. In fact, I would consider switching to it if they offered an “Ultra High Cap” of say, 75 GB, even at double the price, that could be accessed with a high quality hotspot device.
Thank you for taking the time to post, Roon. We definitely appreciate the feedback and will pass it along.
When Consumer cellular offered this change I switched services from Metro PCS with Tmobile to CC. Suddenly the last 2 months I have somehow reached my max high speed date usage on both months halfway thru my billing cycle.
At a certain point; our speeds are slowed down which might be understandable; but when this occurs we lose ALL access to ANY data. Last month I got lost for 2 hours on a major hike!!! Not even maps would load. There simply is NO accessible Data.
Therefore unlimited is not being offered imo, because on none of my three brand new phones can any of us access even 5 seconds of data at the slowed speeds.
How can I solve this problem
Or should I switch back carriers? I’m not okay paying to receive half a month of services.
Hi Amanda, thanks for your post. We appreciate your feedback on this and understand that it’s frustrating. If needed, we do have the option to purchase more LTE speed data, we offer 10GB for $10 to get you through the rest of your cycle. Depending on where you are, the slow speeds may not be a viable option but we do recommend connecting to WiFi as often as possible during that time or before you reach that point to help save on the data for when the phone needs it.
Thank you Jacob. How do I go about adding that and is it a per line charge? If so does each person get 10gb or ois there an option for an additional 10gb shared for $10? Thank you
Great question, Amanda. It’s shared between the lines. You can add it via your online account or if you’re having trouble there, give us a call at 800-686-4460 and we can make sure that gets added for you.
I’d like to know if you have representatives in any of the stores you are located in that offers technology in service and repair work? I used to have CC in the past, but since there were no longer technicians in Target Stores any longer, I stopped using CC.
Any information would be greatly appreciated.
Maria Rizzi
Hi Mia, thanks for your question. Some of our partnered Target locations do have technical support, but not all of them. You do need to set up a visit with them before you go though, and to do that we would need to have you give us a call at 800-686-4460 or chat with us here for further assistance.
How can you say I have unlimited data when you slow my connection down after 35gb. Makes no since to me I paid the extra for unlimited data and they never told me that my speeds would be slower after 35 GB. It’s just a money making scam to me. Unlimited should be unlimited.
Hi Ken, thanks for your post. As with other providers, we do have a cap for the LTE speeds for usage. If you’d like, you can purchase more of that LTE speed data by giving us a call at 800-686-4460 or you can also chat with us here to do so as well.
QUIT LYING!!!! You can NOT “continue to use data” at s slower speed after your cap is exceeded. Virtually every upload or download is crippled so severely, I’m frightened to hit “send.” I’ve purchased the maximum, and they won’t sell you more. I was misled, and they continue to mislead others.
Hi Andy, thanks for your post. We do have a cap for total data usage for LTE speeds as do other carriers. The slow speeds aren’t designed for streaming but is there to use until your cycle starts over. We do recommend connecting to WiFi as often as possible during this time until your cycle starts over and the data speeds are restored.
Unlimited means unlimited.
May raising the price of unlimited data so your speed does not slow down would be better. I have checked with other carriers who even offer unlimited data up to 60gb per line. Maybe you guys should try something like that.
I have passed 35gb before and a turtle moves faster. It took a while for you guys to even offer an unlimited data plan maybe you guys will change and offer more data without having a call to pay for it I’d be a great help.
Hi Tim, we appreciate your feedback on our plans. You do have the option to purchase more LTE speed data to help get you through to your next cycle, it would be $10 for 10 additional gigabytes of LTE speed data. You can give us a call at 800-686-4460 to get that set up if you’d like. We have passed along your concerns regarding this though on to the appropriate department for going forward. Thanks!
The data not only slows, it completely stops. Basic streaming is impossible and messages take forever to send, IF they send. This advertising is false and should fairly and rightly be edited, with the cap amount being front and center. Any and all mobile providers should be doing this.
Hi Emily, thanks for your feedback on this. We have passed your suggestion along internally for you for the future. If you have any questions about the cap or usage at all, give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
I agree that after 35 gig it is worthless. I use about 100 gig a month in Rv. That would be addition $70. Please offer a true unlimited plan soon.
Thanks
Hi Ron, thanks for your post. We appreciate your feedback on our plan and have passed it along for you internally. We’d be happy to go over some options with the data plans if you’d like to give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
I don’t need text or voice as much as I need data, un throttled back (unlimited) Do you have a limited voice/text with truly unlimited DATA plan? And does it include 5G?
Hi Chris, thanks for your question! With our new plans, the only talk plan we offer is our Unlimited Talk plan for $15 a month plus tax, and our Unlimited Data/Texting option is $40 a month plus tax. You can view all the options though by going to our website here.
Hello. Please restore the text and data plan of 500MB at 5 dollars. I am very, very upset that it is gone from your website!!
On a rare occasion I want to use data and do not want to have to pay an extra 10 dollars for a one time use of data.
I signed up for Consumer Cellular for the option to add the five dollar text and data plan.
Also, please enable data devices like Apple watches, Tablets and Laptops to work on your network.
Hi PC, we appreciate you taking the time to post this feedback regarding our plans and devices. At this time, with our new plan options, we do offer the 1GB/Unlimited Texting offer for $5 a month plus tax. If you need any help with changing your plan to a lower option, we’d be happy to help with that. Give us a call at 800-686-4460 or chat with one of our agents here
Hi.
I’m considering porting in a number from another carrier, and have got a few questions.
First, are you guys a regional or nationwide carrier, and are you postpaid or prepaid.
Regarding your Unlimited Plan, since I’m also new, when I look at 2 lines on Unlimited, what is the pricing like? More specifically, say the advertised price is $75.
Does that mean that I pay $75 per line, each… or is that the price combined, plus taxes and all that?
And do you also have any data caps on this unlimited plan, before it throttles me? What speed do you throttle to if so. (I hear 3G is being discontinued by now, so please specify)
Last, what is 5G and is it a piece of software or app I’d download as a signal enhancer?
Thank You.
Hi Gregory, thanks for your questions! I’d be happy to go over those with you. We are a nationwide carrier and we are also a postpaid service. The $75 a month plus tax for the Unlimited Plan would be for both lines, before taxes. Taxes are added to the bill once it generates each month. There is a cap for LTE speed data which goes into place once there is 50GB of data usage between the two lines. Once you hit that, it is slowed to 256 kbps until the cycle starts over. 5G is the newly updated service tower, much like 4G LTE. There are no specific apps you download for a signal enhancer related to it.
Can I send my email from my PO Box? What city and state do I send email to
How do I get email off screen and into paper to send
Can I send handwritten email?
Senior discount please thank you good goodbye
Hi Rupert, thank you for your message. You are not able to send a handwritten email. This can only be done online. We don’t offer a specific senior discount, but if you are a member with AARP you do get the discount.
do you have talk and text plans without data
Hi JJ, thanks for your question! Our texting comes bundled with our data plans, we don’t have one that is just texting without data.
Hi, I am currently with T Mobile and would like to switch carrier. How would I do that? I am interested in the unlimited plan you offer..Thanks
I’ve been a Consumer Cellular customer for a few years and had been using the 500 MB data plan. However, I just recently discovered that you updated the plan to 1 GB for the same monthly price and I wasn’t even aware of this! I had to log into my account and manually update to the 1 GB data plan. I don’t recall getting an email but did you guys email your customers about this? If so, when? In the future, why not just automatically switch your customers to the better plan if it’s the same price!?
Hi there, we appreciate your post and feedback on this. The plan changes went into effect on 11/1/2021, and there is the option for our customers to remain on their grandfathered plan if they would like, or they can make that switch. I have gone ahead and passed this feedback and suggestion along for you though for the future. Thanks!
Hello
I am seeing here that after using 35 gb speeds are slowed but
your site it says speeds are slowed after one has used 50gb
whats up?
thanks Marina
Great question, Marina. On Unlimited Data, speeds may be reduced after 50GB of high-speed data use. If you see 35GB with our plan, then you may be grandfathered into our old plan. We can take a look if you give us a call at 888-345-5509 or chat with us here.
PLEASE allow group text messages to include up to 20 members. I can receive and read group texts from friends and professional colleagues, but when I try to reply I get a notice that the group size is limited to 10!
Hi Dorothy, thanks for your post. That’s a great suggestion and I have passed that along internally for you. Thanks for taking the time to post!
Hi. I’m a Canadian senior and I am looking for a plan while in Florida for 4 months. I don’t want a plan I’m locked into and have to pay for when I’m not there. I also need to be able to make calls to Canada and receive calls from Canada. Do you offer any kind of plan for me.
Great question, Lyne. We have monthly plans and you can cancel at any time. Since we’re post-paid, you would receive a final bill after cancellation. We also have international calling available, and calls to Canada would be $0.04 per minute. Our plans can be viewed here.
I have AT&T Internet 65.70 mo
Also with AT&T I have wireless on my iPhone 54.27 mo
Cancer consumer cellular save me money by switching ??
Hi Rodger, thanks for your interest in our service! We can definitely look at saving you some money. I’d recommend checking out our plans on our website here. If you have any questions about our plans at all, just let us know!