Tuesday Tip: Make it Easy to Be Reunited with a Lost Phone

If you ever lost your smartphone, how could someone who found it contact you, especially if you’ve locked the screen?

Did you know Android devices allow users to display contact information on the lock screen?

Here’s how:

  1. Open the Settings app.
  2. Tap “Security.”
  3. Tap “Screen Security.”
  4. Tap “Owner info.”
  5. Enter any contact information you’re comfortable posting on your lock screen (choose from name, email address, or phone number).

You’ve just made it easier for someone to contact you if your phone is ever lost. Please note: If your Android device is running a previous version of the operating system (Ice Cream Sandwich or earlier), there are several custom lock screen apps available to download for free. Just search for “free lock screen” in the Google Play Store.





28 Thoughts on "Tuesday Tip: Make it Easy to Be Reunited with a Lost Phone"

  1. james mc phillips says

    how do i cancel lost phone and want to stop billing advise or just cancen confirm

    reply to james

    • Ashley at Consumer Cellular says

      We’re sorry to hear about that, James. I’ve added a note to your account to advise that you lost your phone, but we do need you to give us a call at 888-345-5509. We can assist you with stopping service temporarily and moving forward with the next steps. We can be reached at 888-345-5509, and we look forward to hearing from you. Thank you!

      reply to Ashley

      • joyce says

        noone can be reached at 888-345-5509 I have been trying to reach customer service for over 3 hours to report a lost phone.

        reply to joyce

        • Dominic at Consumer Cellular says

          Hi Joyce. I apologize for the trouble you experienced when you tried to reach us last night. Please be on the look out as I’ve asked someone from our Customer Service team to contact you directly. If you prefer, please feel free to email us at [email protected] or call us at 888-345-5509 if you need assistance. Thank you!

          reply to Dominic

  2. Paul says

    Every TV show has the cops using a computer to location a cell phone. I needed that a few days ago when my phone went missing. I had last used it many miles from home.

    I tried calling it. I heard the ring back, but could not hear the phone itself anywhere I thought it might be. Eventually I found it under the car seat, the battery had charge, but the ring had been set to silent.

    How do I get that map to show me the phone was in my driveway and not inside the house?

    reply to Paul

    • Ashley at Consumer Cellular says

      Thank you for asking, Paul. While some smartphones have apps and other features that can show you where your phone is on a map, it is a bit more difficult for feature phones like your Doro 618. We’re so glad to hear that you were able to find your phone, and that your story has a happy ending. Thanks again for taking the time to comment!

      reply to Ashley

  3. LostUnicorn says

    Misplaced my phone some where between point A and point B. Tried calling. It rang but no answer. Is there a way to access my GPS remotely?

    reply to LostUnicorn

    • Ashley at Consumer Cellular says

      Thank you for asking! It really depends on the type of phone you have. If you have an iPhone, you can follow the steps in our blog here to see if Find My iPhone would be of assistance. You’ll also find similar instructions for an Android device. In the meantime, please call us at 888-345-5509 so we can place a hold on your line. That way, there won’t be any fraudulent usage if your phone is used by someone else. We hope you find your phone, and we’re happy to be of assistance if you need any help!

      reply to Ashley

  4. Akbar Sharrieff says

    I was on vacation and lost my phone in a taxicab. Called Consumer Cellular from my location to suspend operation of the phone for 30 days from July 23, 2017. If I purchase another phone using Consumer Cellular as my carrier, can the service from the lost phone be transferred to the “new” phone and keep my same number?

    reply to Akbar

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Akbar. I reviewed your account, and I see that Mary, our account advisor, was able to answer your questions. You can indeed keep your phone number and move it to a new device upon your return. If you decide to use another Android device, you can use the same Gmail account to sync your apps and contacts if you’ve saved them to that account. When you’re ready to order your new phone, please don’t hesitate to call us at 888-345-5509 and we will be ready to assist you. We appreciate you posting, and we hope you have a great day!

      reply to Ashley

  5. David Lacy-Hulbert says

    I ride horses in woodland. If I fall off can i be found with a doro?

    reply to David

    • Ashley at Consumer Cellular says

      Great question, David! If you’re looking for the ability for loved ones to find you, a smartphone may be the better choice. You can enable an option on both iPhone and many Android models to make your location visible to trusted friends and family via the GPS feature. We’re happy to talk with you about the smartphone options available to you if you like. Just call us at 888-345-5509. We can help you find the perfect phone for your needs. Thank you for taking the time to post, and we hope you enjoy your rides!

      reply to Ashley

  6. Marci smith says

    Need phone found immediately

    reply to Marci

    • Ashley at Consumer Cellular says

      We’re so sorry to hear that your device has been misplaced, Marci. I reviewed your account, and I see that Brandy, our account advisor, was able to assist you with this. We recommend using the Android Device manager option to see if you can pinpoint the location. If we can be of any further help at this time, please don’t hesitate to call us again at 888-345-5509. Thank you for posting, and we hope you and your phone are reunited quickly!

      reply to Ashley

  7. annette hodess says

    what number do I call for a lost phone?

    reply to annette

    • Ashley at Consumer Cellular says

      We can assist you with that at 888-345-5509, Annette. That way, we can ensure that the account is noted properly and you won’t be responsible for any fraudulent usage. Thank you for posting, and we look forward to speaking with you!

      reply to Ashley

  8. Margaret Bures says

    What has happened to my service? My contacts are gone.

    reply to Margaret

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Margaret. I was able to take a look at your account, and I see that you were able to schedule an appointment at your local Target to resolve the problem. If we can be of any further help at this time, please don’t hesitate to call us at 888-345-5509. Thanks again, and have a lovely day!

      reply to Ashley

  9. Michael says

    I just want to know if there is a way to get the location of the other devices that are active on the account and how to do it

    reply to Michael

    • Nicole at Consumer Cellular says

      Hi Michael, thank you for posting. If you have an Android device that is linked to a Google account, then you can use Google’s “Android Device Manager” feature on their website to locate the device. If you have an Apple iPhone that is logged into an iCloud, then you can use the “Find My iPhone” feature on Apple’s iCloud website. If you don’t have a smartphone, it is likely that the device doesn’t have any location features available. The only way to locate it would be to call it if the battery has not run out.

      reply to Nicole

  10. Sondra says

    My dad has a flip phone. Just basic. I pay for it he goes for long walks can I use gps to track him. Has dementia worried he will get lost.

    reply to Sondra

    • Hi Sondra, great question, I can definitely understand wanting to have something like that in place for him. The flip phone doesn’t have the capacity to download any kind of app or GPS that could track him. You can look online to see if there is an app or another device that can track a phone number though and could be downloaded to your phone though as an option.

      reply to Jacob

  11. Jim Scanlon says

    How do i find calls I made in February?

    reply to Jim

    • Nicole at Consumer Cellular says

      Hi Jim, you can find a detailed list of all your calls by logging into your account here. You can either click on “View Usage Details” and use the drop-down at the top-right to select the billing period, or you can click “Menu” under the Billing section, and then click “Go To Billing”. There will be an “Invoices” tab, and each invoice will have your detailed usage for that billing period available as well.

      reply to Nicole

  12. Tracy Whatley says

    My daughter lost her cell phone on our trip on American Airlines. We have not been able to find it. I would like to know if I can get a replacement SIM card and a cheap android phone.

    reply to Tracy

  13. Julia Albert says

    Hello. My son’s phone was stolen. I just received a “silent” call from it. What do I need to do? He’s on my CC account. There was my bank info on it… cleaned out my checking. I’m out of my hometown until Tuesday.

    reply to Julia

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.