Hit the road with Consumer Cellular—and leave your worries behind.
As an added service to our customers, we’re pleased to offer Signature Motor Club Roadside Assistance from Allstate Roadside Services—and if you add this special benefit to your account by September 14, you get the first month for free!
This service puts fast, professional help a single phone call away if you ever encounter a roadside emergency. Get immediate assistance when you need a jump start or a tow, encounter a flat tire, run out of gas, or even find yourself locked out of your vehicle. Calls are handled by the knowledgeable professionals at Signature Motor Club, who will dispatch a tow truck or other service to get you back up and running in a hurry.
Signing up for coverage is easy—it’s all handled through your Consumer Cellular account. You can add roadside assistance to every line on your account, so everyone in the family is covered whether they’re travelling across the country or just across town. Sign up by September 14 to enjoy the first month of coverage for free. After that, a fee of just $3 per line is conveniently added to your monthly cellphone bill to cover roadside assistance. Don’t let roadside emergencies leave you stranded. Protect yourself today by adding Signature Motor Club Roadside Assistance from Allstate Roadside Services to your Consumer Cellular account. You can get started online, or by calling Consumer Cellular customer support at (888) 345-5510. Sign up by September 14 to receive the first month for free!
Sign me up for ROADSIDE ASSISTANCE
Hi Angela, our customer service team is happy to help you sign up for roadside assistance if you give us a call at 888-345-5509 or chat with us here.
Yes I’ll like to add this to my acct.
Hi Dr. Faith, you can add Roadside Assistance by calling us at 888-345-5509 or chatting here.
I’m trying to reach roadside assistance but I’m getting a rapid busy signal.
Hi Tonya, thanks for your post. I would make sure that you’re getting a good signal when you’re making that call, and try powering the phone off and on before trying to dial them again. Make sure you’re dialing their number, (855) 520-3766, before trying again.
I have roadside assistance but can not get through. I’m getting a rapid busy signal.
Hi Tonya, thanks for your post. I would make sure that you’re getting a good signal when you’re making that call, and try powering the phone off and on before trying to dial them again. Make sure you’re dialing their number, (855) 520-3766, before trying again.
How do I cancel roadside assist for both phones on my account
Hi Jill, thanks for your post. At this time, I have gone ahead and removed the roadside assistance for both lines for you to avoid the hold time on the phone or on our chat platform. Since we bill in arrears, it will be listed on one more invoice before it falls off completely. If you have any questions, just let us know!
When will I receive my Roadside Assistance information packet? I registered for it a week ago.
Hi Patricia, it can take up to 3 weeks for the information packet to be received in the mail. If you don’t receive it after 3 weeks, you can contact us at 888-345-5509 or chat with us here and we can see about getting it resent to you. If you need any of your Roadside Assistance information in the meantime, our customer service team is happy to provide it.
how do i contaact the road side service???? i can’t find a phone number and there is no road side contact like when i had verizon????
Hi Wendy, you can reach Roadside Assistance by calling 855-520-3766. They’re available 24 hours a day, 7 days a wekk.
I would like to add road side assistance you my account
That’s great, Don! Our customer service team would be happy to help get Roadside Assistance added to your account if you give us a call at 888-345-5509 or chat with us here.
How many miles do they tow up to.
That’s a great question, Tammy. They tow up to 10 miles.
How do I remove a phone line from the roadside assistance, I just signed up
Hi Barb, thanks for your post! I see that you were able to speak with an agent who helped to remove the roadside assistance from the account. If there’s anything else we can help with just let us know.
I signed up but do not have the phone number for them. I have not received the letter yet but I need their help today, what is the telephone number for Roadside Assistance?
Great question, James! You can reach roadside assistance at (855)-520-3766.
I just signed up for your Roadside service. Will we receive a card or info to keep in my 2 cars?
Vince Salzano
Hi Vince, thanks for your question! You will be receiving that information in the mail, but it can take 3 weeks for it to come. All information will be sent to the address that we have on file for you.
what is the cost for roadside assistance for my wife & myself?
Hi Raymond, thanks for your question! The cost for roadside assistance is $3 a month per line that it is added to.
I SIGNED UP FOR My Consumer Celular.com/Roadside Assistance last year do i need to sign up yearly or am i still on the plan?
Hi Gloria, thanks for your question. Once you’ve signed up for our roadside assistance once you won’t need to do it again.
I have one account with lines for both my wife and myself, 3 cars, a motorcycle and moped. Will all my vehicles be covered and what would the cost be?
Hi Ed, great questions! The roadside assistance is $3 per line that is added on, so for example, if you wanted it added for both you and your wife it would be an additional $6 a month. I would just advise though that our coverage doesn’t cover motorcycles or mopeds, it would just be the cars.
I own 2 cars, would both vehicles be covered under my cell number?
Hi Sandara, thanks for your question! That’s correct, the coverage is attached to your phone number rather than a specific vehicle.
How many services are we allowed per year?
Hi Waneta, great question! You can have three claims in a year using our roadside assistance.
I only want to sign up to roadside assistance Not read all this !
Hi Pauline, thanks for your post. To sign up for this, you can go online to your account here to add it to your line. Otherwise, you can also give us a call at 800-686-4460 and we can add that for you! It can also be added via our chat platform here as well.
I called today to pay my bill & sign up for roadside assistance service, but was unable to do that online, & your office is closed now. I thought your had Customer Service till 9:00 PM.
Hi Nancy, thanks for your post. Our call center hours are from 5:00 AM to 6:00 PM Pacific Standard Time, Monday through Friday. Our Saturday and Sunday hours are 6:00 AM Pacific Standard Time to 5:00 PM Pacific Standard Time.
If I need a tow over 10 miles what happens?
That’s a great question, Melanie. If you need to be towed more than 10 miles away, there may be additional charges. I recommend giving them a call at the number listed on the card provided with your roadside assistance information.
question okay if i sign up both of my consumer phone lines at 3 bucks a line , does each phone get 3 service call per year for road side service or is it limited to 3 service calls per consumer celluar account ?
Hi Frank, if you sign up each line, each line will have 3 service calls per year.
Does the road side assistance cover the vehicle that I am a passenger in? The vehicle does not belong to me.
Great question, Jennifer. Roadside Assistance is based on your cell phone number, rather than a vehicle, so you can us it if you’re a passenger.
When you call Signature Roadside Assistance at (855) 520-3766 to ask for help what do I need to provide them to identify myself?
Hi Tommy, all you’ll need is your account number, which would be the Consumer Cellular cell phone number that has Roadside Assistance active.
How does your roadside service compare to AARP and AAA? Can you send me a link to the comparisons?
Thank you for posting, Keith. Our Roadside Assistance service is through Allstate. Everything that is included can be found here.
Please tell me where to find this info that your Signature link does not have:
1. Are rural areas included, or is there service only in metropolitan areas?
2. Are there any areas in the U.S. that are NOT covered by your Signature Roadside Assistance?
3. Are pickups, RV vehicles, and 1-ton pickups/vans with dual rear wheels included or excluded in Signature Roadside Assistance?
Great questions, Ruthann. The terms for Roadside Assistance can be found in the link at the top of the post, but you can also directly go to it here. Any exclusions will be detailed.
Hi. I actually forgot I had Roadside assistance because thankfully I had not needed it. But in April my husband had to call a tow truck for my vehicle. I was looking over my services with Consumer Cellular the other day and realized I had still had Roadside. Can I submit a bill from 4/26 and get reimbursed?
Hi Toni, thanks for your post. You can give them a call at 855-520-3766 to see if that is possible for them to do for you, but we can’t guarantee that it will be an option.
if I have your roadside service on my cc acct. and my wife who does not have a cc acct. is driving and gets a flat tire, can she use my cc acct. to get roadside service even though I’m not there with her?
Hi Mike, that’s a great question. The Roadside Assistance service is linked to your cell phone, so she would need to have your cell with her if that’s the one with the service on it.
I tried to call roadside assistance and got no response. Is there another number to call instead of the Consumer Cellular number? It’s very disappointing to call for help and get none. Please supply phone number.
Thank you.
I apologize for the frustration, Beverley. You can reach Roadside Assistance at 855-520-3766. If you’re having any trouble, I recommend giving us a call at 888-345-5509 or chatting with us here.
How can you actually get the service. I have it but there is no way to contact anyone. My keys are locked in my car
Hi David, thanks for your question! To get the roadside assistance added to your account, give us a call at 800-686-4460 or chat with one of our agents here for assistance with that.
Could I get a new packet with the information? I have the roadside service, but can’t find the original packet. Thank you ever so much.
SL
Hi Sherry, thanks for your post! We’d be happy to get that set up for you. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
I have your roadside service I was told could be used 3 times a year. I was wondering is that Jan to end of Dec or is customers year start when they signed up for service?
Great question, Cynthia. The way it works is that a claim will be made on a specific date, it will then remain on the account for exactly one year and then falls off. The year would start from whenever that service was started.
Ok so I’ve used this service twice since September this means I have one tow left till September of next year is that correct?
do you contract or do allstate have there own drivers
Great question, Kenyotta. Since roadside assistance is managed by Allstate, I recommend reaching out to them to see how drivers are selected.